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X U X
eXtreme User eXperience
Mike Rawling
@hedshot
@Unrulymedia
How one team melded UX with XP
Mike Rawling
@hedshot
@Unrulymedia
Any questions…later…
 Engaging with UX
 Nurturing empathy
 What...with a pencil? Kinky!
 Making and keeping it real
 Finding stuff out
 S...
Mike Rawling
Senior UX Engineer @Unruly Media, at London HQ
Me
UX engineering history dates back to 1998
Consulting, desig...
Unrulymedia.com
About Unruly Media
Unrulymedia.com
About Unruly Media
Unrulymedia.com
About Unruly Media
3 development teams:
- each consisting of about 4 XP, java-centric,
stupidly intelligen...
Unruly Analytics
provides the data
that proves the ROI
o Be inspired. Get real-time access to share of
voice data for your...
Unruly Analytics
And the real project challanges…
 - Offer insight into social media performance
 - Teach about social m...
The team
And the real project goals…
 Committed to XP principles
 Adventurous spirit
 The CEO said: „Do Lean Start-up‟
...
engaging with ux
challenges
engaging with ux
There are Classic challenges of UX and
Agile and some particular to XP:
 Differences between ...
our dev area
Unruly Media
the ux wall
engaging with ux
doing tech talks & education
engaging with ux
engaging more closely with testing
engaging with ux
User interview scripts for anyone to use
engaging with ux
posters and evangelism
engaging with ux
What works? Hard to say…
engaging with ux
Ongoing? The work continues…
- tricky to identify and measure success criteria?
...
nurturing user empathy
Challenges: creating a bridge between team and users
nurturing empathy
Do I choose personas? Abso-f-lutely!
nurturing empathy
Personas workshops
nurturing empathy
Personas poster-ised
nurturing empathy
Persona-centric / named stories
nurturing empathy
Persona stickers
nurturing empathy
„You want me to do what with a
pencil?‟
Visualising interfaces
Guidelines
documentation
I can‟t draw?
Visualising interfaces
 Programmer…:
 “I can‟t draw – let alone „design‟!”
 “design is fluffy!”
 “design...
I can‟t draw?
Visualising interfaces
Enter: Design Charrettes!!
Visualising interfaces
 alleged, regular critiques at an art
academy in Paris – possibly Beaux...
Design Charrettes…
Visualising interfaces
 Select an Epic feature to attack
 Select an Persona
Then…
..as Pairs we…
 id...
Design charrettes ideas and features stage:
Visualising interfaces
Design charrettes ensue
Visualising interfaces
Design charrettes ensue: really nice result
product design
A real storyboarding…board
Visualising interfaces
New technique: physical user flows
Visualising interfaces
Physical user flows
Visualising interfaces
making and keeping
it real: prototypes
And keeping it real…
Making it real
“Prototyping –
where the wheels
touch down on
the tarmac”
Lots of sketching > prototyping?
Making it real
SuperLoRes Prototyping
Making it real
Functional prototypes
Making it real
Good, bad, ugly of this approach…
Making it real
Finding stuff out: research
challenges
research
 I can‟t research all possible (agile) futures
 Fast turn around times!
 I really don‟t want to hol...
Fast surveys and feedback – Olark and Qualaroo
research
Remote, unmoderated user testing tools
research
research
working practices
challenges
working practices
Humour
working practices
Super-huddles,
Pairing and even
Tripling
working practices
+
+ +
+ +
+
UX & CEO (project
sponsor) pairing
working practices
+
+
UI Squad: UX,
Sponsor and Product
Manager
working practices
+ +
So! What next???
Never stop refining – find what works for you
What next??
*Really* magnetic personas! Stickygram.com
What next??
UX Headlines
What next??
The Weekly Google Analyst
What next??
MemberVideo Council Whitelisted
Q&A
Winner Best Content
Distribution Service
Any questions?
MemberVideo Council Whitelisted
Thanks for listening!
Still hungry? Contact me…
Winner Best Content
Distribution Service
M...
eXtreme User eXperience (XUX) - How one team melded UX with XP
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eXtreme User eXperience (XUX) - How one team melded UX with XP

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How one team melded UX with XP.

Our XP team have been developing a product in the spirit of start-up and are exploring how to get the best from UX expertise. The team developed personas and learnt how to use them to shape stories - even tagging cards with persona stickers and usability testing activities.

Our team is very technical and potentially there could be clashes when it comes to creative thinking so we’ve tried “design chavettes” with team collectively, deputising them into the UX team. We regularly go beyond pairing with multi-disciplinary tripling!

The whole team test and iterate on the product design as well as development. We embed our hand-drawn sketches directly into the product as placeholders for features, then implement basic versions adding polish as we go, reducing the distance barriers between users, stakeholders and developers.

Lean StartUp embraces a more scientific perspective to learn what works but often teams leap too fast to solutions without user perspectives in mind: the idea of XUX helps put brakes on without squelching ideas and innovation!

Published in: Technology, Business
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eXtreme User eXperience (XUX) - How one team melded UX with XP

  1. 1. X U X eXtreme User eXperience Mike Rawling @hedshot @Unrulymedia
  2. 2. How one team melded UX with XP Mike Rawling @hedshot @Unrulymedia
  3. 3. Any questions…later…
  4. 4.  Engaging with UX  Nurturing empathy  What...with a pencil? Kinky!  Making and keeping it real  Finding stuff out  Some other working practices
  5. 5. Mike Rawling Senior UX Engineer @Unruly Media, at London HQ Me UX engineering history dates back to 1998 Consulting, designing, engineering, leading, coaching, training…. Teams and initiatives for Tesco, Wiley, Camelot, Konami, LoveFilm and Granada and ITV Talking at Agile On The Beach 2013, UK
  6. 6. Unrulymedia.com About Unruly Media
  7. 7. Unrulymedia.com About Unruly Media
  8. 8. Unrulymedia.com About Unruly Media 3 development teams: - each consisting of about 4 XP, java-centric, stupidly intelligent programmers - team has greatly varying level of experience and interests - Extremely varied experience of customer facing front-end - 1 UX guy
  9. 9. Unruly Analytics provides the data that proves the ROI o Be inspired. Get real-time access to share of voice data for your video content across the social web. Identify trends and learn about what consumers are sharing. o See the bigger picture. Know the true social reach of your campaign by tracking official, unofficial and derivative copies across social media platforms. o Prove it works. Measure your Social ROI against historical brand performance and benchmarked competitors.
  10. 10. Unruly Analytics And the real project challanges…  - Offer insight into social media performance  - Teach about social media and video - and visual analytics!  User base has a *great* variety of users with  Equally varied understanding of statistical analysis  …To do so elegantly!
  11. 11. The team And the real project goals…  Committed to XP principles  Adventurous spirit  The CEO said: „Do Lean Start-up‟  I heard „Try Lean UX‟ 
  12. 12. engaging with ux
  13. 13. challenges engaging with ux There are Classic challenges of UX and Agile and some particular to XP:  Differences between agile and UCD  Agile accentuates acceptance and unit testing – where does usability testing fit in  XP criticised for „being light on user side of software‟ and „best used with non-GUI intensive applications‟  Lacking explicit processes defining requirements engineering, interaction design,
  14. 14. our dev area Unruly Media
  15. 15. the ux wall engaging with ux
  16. 16. doing tech talks & education engaging with ux
  17. 17. engaging more closely with testing engaging with ux
  18. 18. User interview scripts for anyone to use engaging with ux
  19. 19. posters and evangelism engaging with ux
  20. 20. What works? Hard to say… engaging with ux Ongoing? The work continues… - tricky to identify and measure success criteria? - There is much discussion about UX now - The CEO refers to personae in slide shows! - Even creeping into team members LinkedIn CVs… - Conclusion: some momentum is there “CEO refers to customer related stuff using „personae‟ now!”
  21. 21. nurturing user empathy
  22. 22. Challenges: creating a bridge between team and users nurturing empathy
  23. 23. Do I choose personas? Abso-f-lutely! nurturing empathy
  24. 24. Personas workshops nurturing empathy
  25. 25. Personas poster-ised nurturing empathy
  26. 26. Persona-centric / named stories nurturing empathy
  27. 27. Persona stickers nurturing empathy
  28. 28. „You want me to do what with a pencil?‟ Visualising interfaces
  29. 29. Guidelines documentation
  30. 30. I can‟t draw? Visualising interfaces  Programmer…:  “I can‟t draw – let alone „design‟!”  “design is fluffy!”  “designers don‟t know sh*t”  “I‟m not a designer”  “wtf?” Later…  “…but that‟s not the best design”  “..I won‟t do it like that…”  “that‟s just too wacky/unusable/unusual/custom/etc…”  “I could do better…”  “I can‟t draw”
  31. 31. I can‟t draw? Visualising interfaces
  32. 32. Enter: Design Charrettes!! Visualising interfaces  alleged, regular critiques at an art academy in Paris – possibly Beaux arts  About regular „critiques‟  Students race to finish…  Useful urgency!
  33. 33. Design Charrettes… Visualising interfaces  Select an Epic feature to attack  Select an Persona Then… ..as Pairs we…  ideate key features that persona might need and want  gather and share – pick top results  then pairs pick a favorite ideas and sketch 5 UI ideas for them in 5 minutes  gather and share – pick our favorite sketches  then pairs pick a favorite sketch and sketch a complete UI or wider flow  The whole group chooses result!
  34. 34. Design charrettes ideas and features stage: Visualising interfaces
  35. 35. Design charrettes ensue Visualising interfaces
  36. 36. Design charrettes ensue: really nice result product design
  37. 37. A real storyboarding…board Visualising interfaces
  38. 38. New technique: physical user flows Visualising interfaces
  39. 39. Physical user flows Visualising interfaces
  40. 40. making and keeping it real: prototypes
  41. 41. And keeping it real… Making it real “Prototyping – where the wheels touch down on the tarmac”
  42. 42. Lots of sketching > prototyping? Making it real
  43. 43. SuperLoRes Prototyping Making it real
  44. 44. Functional prototypes Making it real
  45. 45. Good, bad, ugly of this approach… Making it real
  46. 46. Finding stuff out: research
  47. 47. challenges research  I can‟t research all possible (agile) futures  Fast turn around times!  I really don‟t want to hold anyone up  B2B context quite challenging
  48. 48. Fast surveys and feedback – Olark and Qualaroo research
  49. 49. Remote, unmoderated user testing tools research
  50. 50. research
  51. 51. working practices
  52. 52. challenges working practices
  53. 53. Humour working practices
  54. 54. Super-huddles, Pairing and even Tripling working practices + + + + + +
  55. 55. UX & CEO (project sponsor) pairing working practices + +
  56. 56. UI Squad: UX, Sponsor and Product Manager working practices + +
  57. 57. So! What next???
  58. 58. Never stop refining – find what works for you What next??
  59. 59. *Really* magnetic personas! Stickygram.com What next??
  60. 60. UX Headlines What next??
  61. 61. The Weekly Google Analyst What next??
  62. 62. MemberVideo Council Whitelisted Q&A Winner Best Content Distribution Service Any questions?
  63. 63. MemberVideo Council Whitelisted Thanks for listening! Still hungry? Contact me… Winner Best Content Distribution Service Michael.rawling@unrulymedia.com @hedshot

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