People power2012 justinepannett_puppypower


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  • Traditional definition of campaigning – includes the mobilisingforces – RSPCA campaigns have traditionally been split – and quite equally between influencing legislative change and educating people to turn their wrongs into rights in relation to animal welfare. The two strands here being social or political change.
  • People Power 2011 – presentation – inspired by the debate about tackling environmental issues abut I was particularly interested in Caroline Fiennes talking about her organisation Global Cool which seeks to sell the green lifestyle but in a way that makes it desirable and attractive to people who are off the radar for environmental groups
  • People power2012 justinepannett_puppypower

    1. 1. Do puppies have secret powers?The importance of understanding irrational human behaviour and its impact on campaign effectiveness. Justine Pannett, Senior Campaigns Manager. RSPCA @justine_RSPCA
    2. 2. Contents• Why do we campaign?• The changing landscape of influence• The model for behaviour change• Puppy power: audience insights case study• Working with the enemy to deliver change• Summary & questions
    3. 3. Why do we campaign?• Definitions of campaigning… The mobilising of forces by organisations or individuals to influence others in order to effect an identified and desired social, economic, environmental or political change. NCVO An organised course of actions to achieve a goal. Oxford Dictionary
    4. 4. The changing landscape of influence
    5. 5. Our messages were not getting through. What people say they do, and what they actually do are two different things. Needed a more long-term view to affecting change. Issues not aligned to any particular socio-economic group, but to attitude.
    6. 6. Responsible puppy buying campaign Consumer polling From where would you consider getting a puppy? Answer: A pet shop 2008 – 2008 - pre post 2009: campaign: campaign: 20%!!! 29% 11%
    7. 7. The model for behaviour change Pre- contemplation Maintenance /Purchase Contemplation maintenance Preparation/ Action/Purchase Consideration
    8. 8. Recognising that not Taking a ‘bottom up’ Putting the audience everyone thinks or not ‘top down’ at the heart of theacts the way you do approach intervention Recognising the Understanding of barriers to change the context in which and working with we’re working – them where possible consumerism!!
    9. 9. How does this relate to puppies?
    10. 10. The problem1 in 5 people who have bought a puppy in the last three years no longer have their dog. TNS, 2011
    11. 11. Drivers Ease of Celebrity buying influence Cute puppiesPuppy buying craze!!
    12. 12. The result
    13. 13. Audience segmentation Fanatics Enthusiasts Casual Indifferent
    14. 14. ‘Casual’ audience Triggered by a thought or aspiration Respond to the ‘awww’ factor Lifestyle choice/emulate an image of perfection
    15. 15. Hypotheses testing People are influenced by aesthetics due to nature Positive ingrained images around dogs as perfection and completion cause us to make incorrect purchases People are now primarily consumers and dogs are consumable objects
    16. 16. Nature ‘BreedPositivemessages as brand’Culture
    17. 17. Strong correlation Decision to get a dog between ‘pedigree’ deeply ingrained or & ‘quality’ strong impulse decision The ‘awww’Puppies had a much factor isbigger impact on overwhelmingpeople’s lives than (secret powers!!)they imagined andwere left feeling If theguilty about ‘letting breed/brandthe puppy down’ doesn’t deliver, take it back People are concerned Everyone thinks about how dogs are they’re an expert on bred for looks, but do dogs – they don’t not feel responsible seek advice and for the problem don’t want to be told
    18. 18. • Opportunity to influence decision to get a dog very slim as deeply ingrained Pre-contemplation • or…decision is made impulsively in response to a trigger, so limited opportunity toContemplation interrupt the buying process • Good time to provide guidance to those who are receptive to advice on responsibleConsideration puppy buying and are likely to seek out a responsible breeder (enthusiasts) • Opportunity to provide support and advice post purchase to reduce the number of Purchase dogs that end up in animal centres • Opportunity to provide support and advice post purchase to reduce the number of Purchase dogs that end up in animal centresmaintenance
    19. 19. But…RSPCA’s opportunity to interrupt buying behaviour Enthusiasts Casuals
    20. 20. Key finding Strong correlation between ‘pedigree’ and perceived quality of a dog +Serious health and welfare problems associated with the way that dogs are bred for their looks = Opportunity to create a disturbance around the issue
    21. 21. Won’t be achieved overnight – need a long-termviewInitially draws on campaign supporters and doglovers (fanatics/enthusiasts) to champion thecause (awareness raising) and to……stigmatisebad puppy buying behaviour(behaviour change)
    22. 22. Bred for Looks,Born to Suffer campaign
    23. 23. Working with the enemy to deliver change Enemy RSPCA
    24. 24. Support from celebs who resonate with target audienceCollaborative Challengeworking with misconception classified that pedigree websites = quality Support for new puppy owners
    25. 25. SummaryStep off the soap box and into the shoes of youraudienceRemember that not everyone thinks or acts thesame way as you – rather than saying “Why don’tpeople get it?”, ask yourself “Why am I notunderstanding things from their point of view?”People are unpredictable in their behaviour –common sense does not prevail
    26. 26. Understand their language – it may be aboutanimal welfare (or whatever) to you, but abouthandbags, fashion and looking good to them.Recognise that external forces may be strongerthan you – work with rather than against ‘theenemy’.Be patient – behaviour change takestime, blood, sweat and lots of tears.
    27. 27. Thank youQuestions? Twitter: @justine_rspcaEmail: