The Future Of Technical Communication

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Social media guru and technical communication expert Scott Abel, The Content Wrangler, explores how content technologies, content standards, social networks, location awareness, user-generated content, mobile communication, augmented reality, information visualization, and advanced communication techniques can help technical communicators better serve their customers, identify failure points, and spot opportunities for growth.

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The Future Of Technical Communication

  1. 1. The Future of Technical Communication scott abel * the content wrangler Friday, February 5, 2010
  2. 2. control your future by controlling your present ... or someone else will Friday, February 5, 2010
  3. 3. for the most part, these days are gone ... or should be Friday, February 5, 2010
  4. 4. no one wants to read manuals, nor search online help Friday, February 5, 2010
  5. 5. if they can learn how to do things on television then ... Friday, February 5, 2010
  6. 6. it won’t be long until augmented reality is an everyday part of communication Friday, February 5, 2010
  7. 7. how will we document this? Friday, February 5, 2010
  8. 8. is this technical communication? Friday, February 5, 2010
  9. 9. shouldn’t we show instead of tell? Friday, February 5, 2010
  10. 10. can devices replace manuals? Friday, February 5, 2010
  11. 11. no one cares who wrote it, as long as it’s useful and correct Friday, February 5, 2010
  12. 12. user experiences have changed, users don’t care who helps them Friday, February 5, 2010
  13. 13. Friday, February 5, 2010
  14. 14. Friday, February 5, 2010
  15. 15. users expect access to information when, where, and how they desire Friday, February 5, 2010
  16. 16. are you ready? chances are, you’re not! Friday, February 5, 2010
  17. 17. welcome to the library, say goodbye to books Friday, February 5, 2010
  18. 18. welcome to the library, say hello to eBooks Friday, February 5, 2010
  19. 19. the book publishing industry is changing how they create, manage and deliver books based on lessons learned from the work done by technical communication pros Friday, February 5, 2010
  20. 20. the book publishing industry is changing how they create, manage and deliver books based on lessons learned from the work done by technical communication pros Friday, February 5, 2010
  21. 21. we need to sex technical communication up Friday, February 5, 2010
  22. 22. boring is not sexy Friday, February 5, 2010
  23. 23. skills needed: information visualization Friday, February 5, 2010
  24. 24. skills needed: content choreography Friday, February 5, 2010
  25. 25. skills needed: document engineering Friday, February 5, 2010
  26. 26. skills needed: content modularization Friday, February 5, 2010
  27. 27. skills needed: content reuse Friday, February 5, 2010
  28. 28. skills needed: content markup Friday, February 5, 2010
  29. 29. skills needed: content management Friday, February 5, 2010
  30. 30. skills needed: community management Friday, February 5, 2010
  31. 31. skills needed: mathematics Friday, February 5, 2010
  32. 32. skills needed: experience design Friday, February 5, 2010
  33. 33. skills needed: interaction design Friday, February 5, 2010
  34. 34. skills needed: critical thinking Friday, February 5, 2010
  35. 35. skills needed: psychic power detection Friday, February 5, 2010
  36. 36. tomorrow... Friday, February 5, 2010
  37. 37. lessons they don’t < usually > teach you in school all rules are meant to be broken Friday, February 5, 2010
  38. 38. lessons they don’t < usually > teach you in school it’s about profit - that’s it! Friday, February 5, 2010
  39. 39. scott abel twitter.com/scottabel facebook.com/scottpatrickabel linkedin.com/scottabel email: scottabel@mac.com website: www.thecontentwrangler.com Friday, February 5, 2010

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