ITIL IntermediateWhat is new in Service Transition 2011?                    ITIL® is a Registered Trade Mark of the Cabine...
What to do AFTER       Foundation?• Capability Stream                • Lifecycle Stream  • SOA                            ...
ITIL Certification            Pathway                              ITIL                             Master                 ...
Lifecycle Courses• Target audience:  IT Directors and IT  Managers. Also consultants  and ITIL trainers.• Deep understandi...
Lifecycle theory covers..• Processes from a single Lifecycle  phase (=single ITIL book )• Implementation consideration for...
Service Transition Book• Core text: 263 pages• appendix A - Description of asset types (2.5 pages)• Appendix B - Risk Asse...
Processes in ITILService Transition Stage• Transition planning and support• Change Management• Service Asset and Configurat...
Processes in ITILService Transition Stage• Service Validation and Testing• Change Evaluation• Knowledge Management* indica...
Transition Planning and        Support(no big changes from V3)• Service Transition Policy• Transition Strategy• Service Tr...
Change Management  (no big changes from V3)• Change Models (normal, standard,  emergency)• Change Proposals• Remediation P...
Service Asset &Configuration Management (no big changes from V3)  • Configuration Management System     (CMS)  • CMDB  • Sec...
Release and Deployment     Management(no big changes from V3)  • Release & Deployment policies  • Release unit and release...
Service Validation &        Testing• Service Quality & Assurance• Relation with Service Design• Test models• Types of test...
Change Evaluation• Understanding the intended and  unintended effect of a change• Risk Management• Evaluation report     h...
Knowledge Management• Data - Information - Knowledge - Wisdom• Managing and using the Service Knowledge  Management System...
How do I sit the exam?                                Intermediate exam option:                      1. Testing Centre via...
Intermediate       exam8 questionsComplex multiple choice withscenarioGraded answers:      5 points for the best answer   ...
ITIL certification   Passrates in 2011                                   Art of Service                      Global        ...
ITIL Student FeedbackI have purchased a good amount of yourproducts and it has been a pleasure to dobusiness with you.21/1...
More information?• Our website:  http://theartofservice.com• Our online store:  http://  store.theartofservice.com• Our on...
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ITIL intermediate Service Transition - how is ITIL V3 Service Transition different from ITIL 2011 Service Transition?

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This slideshow is created to give you a high level overview of the processes and terminology in the ITIL 2011 Service Transition book. This will help you to understand the difference between ITIL V3 and ITIL 2011 in relation to Service Transition.

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  • ITIL intermediate Service Transition - how is ITIL V3 Service Transition different from ITIL 2011 Service Transition?

    1. 1. ITIL IntermediateWhat is new in Service Transition 2011? ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
    2. 2. What to do AFTER Foundation?• Capability Stream • Lifecycle Stream • SOA • SS • PPO • SD • RCV • ST • OSA • SO • CSI http://theartofservice.com http://store.theartofservice.com
    3. 3. ITIL Certification Pathway ITIL Master ITIL Expert Managing Across the LifecycleSS SD ST SO CSI OSA PPO RCV SOA Lifecycle Modules Capability Modules ITIL 2011 Foundation Certificate in IT Service Management
    4. 4. Lifecycle Courses• Target audience: IT Directors and IT Managers. Also consultants and ITIL trainers.• Deep understanding around processes within a specific Lifecycle Stage. http://theartofservice.com http://store.theartofservice.com
    5. 5. Lifecycle theory covers..• Processes from a single Lifecycle phase (=single ITIL book )• Implementation consideration for the group of processes• Technology and Tools to support the group of processes http://theartofservice.com http://store.theartofservice.com
    6. 6. Service Transition Book• Core text: 263 pages• appendix A - Description of asset types (2.5 pages)• Appendix B - Risk Assessment and management (4.5 pages)• Appendix C - Related Guidance (7 pages)• Appendix D - Examples of inputs & outputs across the Service Lifecycle (2 pages)• References and further reading ( 1 page)• Appendix F - Abbreviations and glossary (19 pages)
    7. 7. Processes in ITILService Transition Stage• Transition planning and support• Change Management• Service Asset and Configuration Management• Release & Deployment Management* indicates changes from ITIL V3 to ITIL 2011 http://theartofservice.com http://store.theartofservice.com
    8. 8. Processes in ITILService Transition Stage• Service Validation and Testing• Change Evaluation• Knowledge Management* indicates changes from ITIL V3 to ITIL 2011 http://theartofservice.com http://store.theartofservice.com
    9. 9. Transition Planning and Support(no big changes from V3)• Service Transition Policy• Transition Strategy• Service Transition Lifecycle stages• Coordinating Service Transition• Providing transition process support http://theartofservice.com http://store.theartofservice.com
    10. 10. Change Management (no big changes from V3)• Change Models (normal, standard, emergency)• Change Proposals• Remediation Planning• CAB• Strategic change vs. Operational change http://theartofservice.com http://store.theartofservice.com
    11. 11. Service Asset &Configuration Management (no big changes from V3) • Configuration Management System (CMS) • CMDB • Secure libraries & secure stores, Definitive spares & DML http://theartofservice.com http://store.theartofservice.com
    12. 12. Release and Deployment Management(no big changes from V3) • Release & Deployment policies • Release unit and release package • Deployment options • Prepare and planning of release build & test / acquisition & test • Build & manage test environments • Service rehearsal • Deployments & review http://theartofservice.com http://store.theartofservice.com
    13. 13. Service Validation & Testing• Service Quality & Assurance• Relation with Service Design• Test models• Types of testing, for example: • Functional testing, service testing • warranty & assurance tests • usability test http://theartofservice.com http://store.theartofservice.com
    14. 14. Change Evaluation• Understanding the intended and unintended effect of a change• Risk Management• Evaluation report http://theartofservice.com http://store.theartofservice.com
    15. 15. Knowledge Management• Data - Information - Knowledge - Wisdom• Managing and using the Service Knowledge Management System (SKMS)• Identify knowledge• Knowledge transfer• Information Architecture http://theartofservice.com http://store.theartofservice.com
    16. 16. How do I sit the exam? Intermediate exam option: 1. Testing Centre via your training company 2. Online Testing at venue of your choice (the exam comes to you) Where is the closest CSME testing centre for Intermediate exams ? http://kryteriononline.com/host_locations/nobranding.asp“Our exam coordinator works with you to plan, organise and schedule your exam,Saving you time, hassle and frustration!” Ivanka Menken - CEO,The Art of Service http://theartofservice.com http://store.theartofservice.com
    17. 17. Intermediate exam8 questionsComplex multiple choice withscenarioGraded answers: 5 points for the best answer 3 points for the next option 1 points for the next option 0 points for the distractor28 points = pass90 minutes to complete exam http://theartofservice.com http://store.theartofservice.com
    18. 18. ITIL certification Passrates in 2011 Art of Service Global StudentsFoundation 88% 89%Intermediate 81% 85% (average) MALC 62.6% 100% http://theartofservice.com http://store.theartofservice.com
    19. 19. ITIL Student FeedbackI have purchased a good amount of yourproducts and it has been a pleasure to dobusiness with you.21/11/2011 3:04 PM Very good service and response time from any staff I communicated with. 23/11/2011 10:18 PM I passed the exam with better results than my co-workers!!! and Im an old lady who hasnt studied for 40 years!!! 30/11/2011 3:30 PM
    20. 20. More information?• Our website: http://theartofservice.com• Our online store: http:// store.theartofservice.com• Our online learning Portal: http://theartofservice.org

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