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Laugh and Learn: Using Creative Compliance Training Methods

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–Mark Twain said “Never let formal education get in the
way of learning.” However, compliance training these
days oftentimes is conducted through monotonous online
courses or slide decks. That kind of formal compliance
training can impede learning.

–Employees learn more and stay interested from training
when it is entertaining. Injecting humor into learning
initiatives helps wake people up and vastly increases
topic retention.

–The session will discuss creative methods and leading
practices to increase the effectiveness of compliance
training through humor and other engaging approaches,
including examples from Delta Airlines’ innovative
training program.

Published in: Education
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Laugh and Learn: Using Creative Compliance Training Methods

  1. 1. Laugh and Learn Using Creative Compliance Training Methods ALAN ARNOLD Vice President, Deputy General Counsel, Chief Compliance Officer DELTA AIR LINES SCOTT HILSEN Managing Director KPMG LLP September 27, 2016
  2. 2. 2© 2013 KPMG xxx xxx xxx xxx Governance and culture KPMG’s Compliance Program Framework COMMUNICATION AND TRAINING Regular & frequent communications and training Culture/tone of compliance & regulatory change Participation of third parties in training programs
  3. 3. 3© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. “Compliance: The Musical” - B. Braun
  4. 4. 4© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. "Never let formal education get in the way of learning.” -- Mark Twain
  5. 5. 5© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Delta Safety Video
  6. 6. 6© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. LESS IS MORE Avoid Training Fatigue Microburst Training Pulse Training Testing out
  7. 7. 7© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Second City Training Video
  8. 8. 8© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. STRETCH TO BE FLEXIBLE Mobile devices Shorter, more frequent training Out of office training Credit time for training
  9. 9. 9© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. MAKING IT MEMORABLE Using Humor – Laugh & Learn
  10. 10. 10© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Compliance Video - Spoof on Ferris Bueller
  11. 11. 11© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. MAKING IT MEMORABLE Self-created vignette videos Game themes Sports themes Case studies Role playing
  12. 12. 12© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. COMPLIANCE OFFICER VIDEO - Jeffrey Petro
  13. 13. 13© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Blended learning Blended learning means using more than one training method to train on one subject. • A University of Tennessee study showed that a blended learning program  reduced both the time and the cost of training by more than 50%  10% improved result in learning outcomes compared with traditional training • Blended learning more closely replicates how people actually learn on the job, through experience and interaction with co-workers.
  14. 14. 14© 2013 KPMG xxx xxx xxx xxx © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with the KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Client Name Title Company client@abc.com Key Takeaways and Questions

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