The document discusses effective public service delivery through the district administration in Sikkim. It provides an overview of Sikkim and defines public service. It then describes the functions of the District Administrative Centre in Gangtok, which serves as the interface between the public and government. The Centre has registration, general, and revenue sections that handle various services and documentation. The district administration has implemented reforms like process reengineering, establishing time limits, balancing simplicity and security, and increasing accessibility of officers to improve public service delivery. An interview with the District Collector highlights the approaches taken.

1. Good morning…………
Effective Public Service Delivery through
District Administration in Sikkim
12 November 2012 1

2. Presentation Team Members
Trilochan Sharma
Additional Secretary, DoPT
Kapil Basnet
Director, AATI
Bhim Thatal
Joint Secretary, AATI
Kamala Rai
Deputy Secretary, DoPT

3. Sikkim: a brief description
Defining Public Service Delivery
Area chosen: District Administrative
Centre, Gangtok
Content
Office Manual and DAC’s Functions
Reformative Approaches by DAC
Interview with Sri D Anandan, IAS,
DC/East
Few pictures here and there

4. Sikkim a brief profile:
• Became a part of Indian Union in on 16 May 1975, as
22nd State under 36thAmendment to the Constitution
of India
• Geographical location: In the Eastern Himalayan
region extending approximately 114 km from North to
South and 64 km. from East to West, total
geographical area 7096 sq. km.
• Situated between 880 00’ 58” and 880 55’ 25” East
longitudes and
• 270 00’ 46" and
280 07’ 48” North latitudes.
Population: 607,688
(6.1 Lakhs).
Mt Kanchenjunga

5. Four Districts of Sikkim: North, East, South and West

6. East District Administrative Area and its three Sub Divisions

7. Defining Public Service
Public services are those services provided
by governments (local, municipal, or larger-
scale) to the public. The need for services
that no individual can or will pay for, but that
benefit all by their presence, is one of the
justifications for taxation. Examples of such
services are issuing certificates, facilitating
citizens, making governance at citizens’
reach, sewage, trash disposal, street
cleaning.

8. Area chosen
District
Administration in
Sikkim
Public Service
Delivery (PSD)
through District
Administrative
Centre (DAC)
Role of DAC in PSD
DAC as interface
District Administrative Centre,
between the public Gangtok, East Sikkim
and the Government

9. Insignia of the Government of Sikkim

10. Office Manual of DAC
Registration Section
General Section
Revenue Section

11. Registration Section
Registration of:
Sale Deed
Mortgage Deed
Lease Deed
Will
Firms
Agreements
Adoption Deed

12. io n
ct
l Se
ra
ne
Certificate of Identification
e
G  OBC/MBC/SC/ST Certificate
Non-marriage/Re- marriage Certificate
Employment Card
Income certificate
Senior Citizenship Certificate
Verification for Issue of Birth and
Death Certificates

13. Revenue Section
Issuing of Purcha (Record of Rights for land)
Mutation on Inheritance
Mutation on Registration
No Landed Property Certificate
Non Encumbrance Certificate
Property Valuation Certificate

14. Basic Reformative Approaches by the DAC
Process Re-Engineering
Earlier PSD , complicated and
confusing
Non-contributory level removed
Office Manual for Dealing Staff
Citizens'’ Charter
Display for the Public in office
premises

15. • Fixing Time-limit
– Time for Certificates vary from 30 minutes
to 1 month
– Dealing Staff to record time of receipt of
application
– Citizen to sign and enter time of certificate
receipt
– Transparency, responsibility and fixing
responsibility
– Procrastination and unnecessary delays
checked
• Balancing Simplicity and Security
– Demanding unnecessary certificates/papers
checked
– Simplicity in process
– Security threat exists

16. • Office Automation
– Computerization of every records
– Land records on-line
– Accuracy, speed and authenticity
– Works made simpler, easier and faster
• Accessibility of Officers to the public
– No fixed time of meeting/appointment
– Anyone can meet anyone anytime
– Weaker section and people from far-off places have
accessibility to any officer/personnel
– Periodical meetings with the staff and redressal of
grievance both official and personal
– (Interview)
Monday 12 November 2012 16

20. A view of Sikkim's lower terrain
Sikkim at 500 ft
River Teesta
20

21. Lake Tsomgo
Sikkim at 14000 ft.
21

23. Mt. Kanchanjungha
23
Thanks !
11/12/12