1. Firstly, consider if email is the correct form of communication to use. We all like the ease and speed of email but it’s not always the best way to communicate a message. Would a phone call or a quick chat in person be more suitable?
2. Plan really important emails rather than just reeling them off straight away. This will save you time in the long run
3. Remember the ABC of writing: Accuracy, Brevity and Clarity. This is even more important for emails as it is for letters.
4. Try to keep the email to one page only so that the reader doesn’t have to scroll through lots of text. It isn’t easy reading off a screen and the reader’s attention span will be shorter. If you have more to say add it as attachments.
5. Get attention straight away with a clear and accurate subject heading. This is like the envelope of a letter and how we’ll judge whether to read it or throw it away.
6. Don’t write in capital letters and be careful with the use of bold – it’s like shouting at the person.
7. Choose an active tone for your emails as this is more informal and friendly and suggests ownership
8. If you’re unsure and want to make sure you make the right impression, have someone else review the email before you send it. Be clear about what you want them to look for – tone, spelling or content?
Find out more on Bespoke Training on Thales Training and Consultancy