IT Strategic Plan
DR. TYRONE GRANDISON
• Twenty-six years in Information Technology
• CIO, CDO, CEO, COO, CTO for a decade.
• Fortune 100, Startup, Federal Government,
• Software Engineer, Data Scientist, Change Agent,
Technologist, Entrepreneur, Inventor, Smart City
*More at www.tyronegrandison.org
Components of a Strategic Plan
1. Vision – Developing a clear understanding of our
2. Mission – Developing a sound statement about why we
3. Core Values and Beliefs – Describe behaviors and
ideals that are important to your organization
4. Strategic Issues – The issues that create a gap between
the ideal and reality
5. Operational Plans – How are we going to achieve your
• IT Staff, City Departments,
Chandler Residents, Chandler
Businesses, Vendors, External
• Administration, Applications,
• Problem resolution,
procurement, service delivery,
• Positive values and norms co-
created by IT staff and aligned
with partners, vendors, and
• Focus on delivering delightful
and excellent service that
makes our users’ lives better.
• Always be improving, learning,
Critical Success Factors
Getting to the IT Strategic Plan
•Where is IT in its development RIGHT
•Assess the Internal and External
S St r e n g t h s
W We a k n e s s e s
O Op p o r t u n i t ie s
T T h r e a t s
Step 1 – In the here and
now… List all strengths that
exist now. Then in turn, list all
weaknesses that exist now.
Step 2 – What might be… List
all opportunities that exist in
the future. Then in turn, list all
threats that exist in the future.
Step 3 – Plan of action…
Review our SWOT matrix with
a view to creating an action
plan to address each area.
Step 4 – Develop Operational
Plans, Monitor Actions,
Evaluate Progress, and Revise
• Examine Vision.
• Work with IT staff to
define core beliefs and
• Identify & refine IT’s
“ If you don’t know
where you’re going,
any path will get you
The impact we
intend to make
•Identify critical strategic
• Our barriers and risks
•Develop goals and
detailed action plans for
each strategic issue.
• How can you maximize the forces in favor
and minimize forces against?
Planning & Risk Management
• Monitor Action Plans we have
developed in response to the critical
• Evaluate progress of
achieving the outcomes.
• Revise the plan as necessary.
Monitor, Evaluate, Revise