bridging the
management gap
Tiago Garcez
30/11/2012
agile coach & change agent
but what am I changing?
1. what is the “management gap” ?
2. what does an Agile organization look like ?
3. how can we bridge that gap ?
1. what is the “management gap” ?
2. what does an Agile organization look like ?
3. how can we bridge that gap ?
Org.
Leadership
Middle
Management
Delivery
& Support
Vision & Goals
Processes & Plans
Delivery
is it a hierarchical gap?
A...
Delivery
& Support
Vision & Goals
Processes & Plans
Delivery
The Gap
is it a hierarchical gap?
Collaboration
Transparency
People
Organizational Leaders
or is it a communication gap?
Agile Coaches
& Consultants
Organizational Leaders
Speed & Efficiency
Increased Controls
Lower Costs
or is it a communication gap?
Agile Coaches
& Cons...
Organizational Leaders
WTF?!?
or is it a communication gap?
Agile Coaches
& Consultants
Organizational Leaders
The WTF Gap
or is it a communication gap?
Agile Coaches
& Consultants
we know how to fix these gaps though
communication: collaboration, transparency & social norms
hierarchical: top-down change
is there still another,
even deeper gap?
let’s back up a little
mule jenny and the revolution
two interesting questions emerging
what happens without central control?
Thomas Hobbes
solitary, poor,
nasty chaos
David
Hume
spontaneous
order
Adam Smith
can spontaneous order be productive?
it is even more productive!
the rise of the large corporations
economies of scale
scientific management
division of labor
processes
Bureaucratic
Large
Organizations
Small
enterprises
Non-standardized
Global
Corporations
Creative
Organizations
Niche
Compe...
two new challenges emerge
how can you thrive in a competitive market?
how can you thrive in a competitive market?
the birth of corporate strategy
Bruce Henderson
Boston Consulting Group
can you mass produce
with flexibility & quality?
can you mass produce
with flexibility & quality?
just-in-time
quality
eliminate waste
people
Taichi Ohno
Toyota
a new paradigm is emerging
knowledge economy
(enter Agile)
what is an agile organization?
how is it structured?
Agile
Product Owner
Story Points
Product Backlog
Priorities
Sprints
Continuous Improvement
Continuous Delivery
Collaborati...
Continuous Improvement
Collaboration
Flexibility Value
People
Teams
Self-ManagementCommitments
Retrospectives
Transparency...
Continuous Improvement
Collaboration
Flexibility
Value
People
Teams
Self-Management
Commitments
Retrospectives
Transparenc...
Continuous Improvement
Collaboration
Flexibility
Value
People
Teams
Self-Management
Commitments
Retrospectives
Transparenc...
Continuous Improvement
Collaboration
Flexibility
Value
People
Teams
Self-Management
Commitments
Retrospectives
Transparenc...
Continuous Improvement
Collaboration
Flexibility
Value
People
Teams
Self-Management
Commitments
Retrospectives
Transparenc...
Adhocratic
Flat
Hierarchical
Bureaucratic
Agile
Enterprises
Bureaucratic
Large
Organizations
Small
enterprises
Non-standardized
Global
Corporations
Creative
Organizations
Niche
Compe...
Bureaucratic
Large
Organizations
Small
enterprises
Non-standardized
Global
Corporations
Creative
Organizations
Niche
Compe...
Bureaucratic
Large
Organizations
Small
enterprises
Non-standardized
Global
Corporations
Creative
Organizations
Niche
Compe...
paradigm shift = “management gap”
Bureaucratic
Large
Organizations
Small
enterprises
Non-standardized
Global
Corporations
Creative
Organizations
Niche
Compe...
?
1. what is the “management gap” ?
2. what does an Agile organization look like ?
3. how can we bridge that gap ?
let’s take a closer look at this
Adhocratic
Flat
Hierarchical
Bureaucratic
what forces are at play here?
Adhocratic
Flat
Hierarchical
Bureaucratic
Structural Power
PEOPLE
Procedural Power
PROCESS
Adhocratic
Flat
Hierarchical
Bureaucratic
Structural Power
PEOPLE
Procedural Power
PROCESS
Adhocratic
Flat
Hierarchical
Bureaucratic
Emergent Leadership
PEOPLE
Collaborative & Learning
PROCESS
how do some market leaders stack up?
Adhocratic
Flat
Hierarchical
Bureaucratic
Semco
salesforce.com
Morningstar
Valve
Apple
Amazon
Google
Microsoft
Gore & Asso...
what’s life like on the upper-right?
what’s life like on the upper-right?
no bosses
define your own salary
experimentation is encouraged
transparency
democratic...
change, down in the trenches
Adhocratic
Flat
Hierarchical
Bureaucratic
bpost
best practices adopted at team level: sprints, backlogs,
taskboards, CI, ...
hierarchical gap: no support from senior mana...
Adhocratic
Flat
Hierarchical
Bureaucratic
bpost
Adhocratic
Flat
Hierarchical
Bureaucratic
Belgacom
bpost
application teams: entire application teams working full-time in Scrum
good start: initiative supported at the director le...
Adhocratic
Flat
Hierarchical
Bureaucratic
bpost
Belgacom
how did the paradigm gap manifest itself?
“they just don’t get it”
“fire the managers and this might work...”
“the agile enterprise is a myth”
but... hold on
why does this keep happening?
maybe we’re also guilty
of creating this gap?
?
1. what is the “management gap” ?
2. what does an Agile organization look like ?
3. how can we bridge that gap ?
to understand, let’s take a look at our market
“our market” = Agile coaches & consultants
(a) what are we selling ?
(b) how are we selling it ?
(c) how are we delivering our services ?
(d) how are we growing ?
(a) what are we selling?
professional services
the art formerly known as “consulting”
dogs
Market
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
Bridging the Management Gap - XP Days
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Bridging the Management Gap - XP Days

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This is the presentation I have at XP Days where I discussed the reasons for the gap between organizational leaders and agile coaches / consultants. I also address actions that the agile community & coaches could take to bridge this gap.

Published in: Business, Technology

Bridging the Management Gap - XP Days

  1. 1. bridging the management gap Tiago Garcez 30/11/2012
  2. 2. agile coach & change agent but what am I changing?
  3. 3. 1. what is the “management gap” ? 2. what does an Agile organization look like ? 3. how can we bridge that gap ?
  4. 4. 1. what is the “management gap” ? 2. what does an Agile organization look like ? 3. how can we bridge that gap ?
  5. 5. Org. Leadership Middle Management Delivery & Support Vision & Goals Processes & Plans Delivery is it a hierarchical gap? Agile Coaches & Consultants
  6. 6. Delivery & Support Vision & Goals Processes & Plans Delivery The Gap is it a hierarchical gap?
  7. 7. Collaboration Transparency People Organizational Leaders or is it a communication gap? Agile Coaches & Consultants
  8. 8. Organizational Leaders Speed & Efficiency Increased Controls Lower Costs or is it a communication gap? Agile Coaches & Consultants
  9. 9. Organizational Leaders WTF?!? or is it a communication gap? Agile Coaches & Consultants
  10. 10. Organizational Leaders The WTF Gap or is it a communication gap? Agile Coaches & Consultants
  11. 11. we know how to fix these gaps though
  12. 12. communication: collaboration, transparency & social norms hierarchical: top-down change
  13. 13. is there still another, even deeper gap?
  14. 14. let’s back up a little
  15. 15. mule jenny and the revolution
  16. 16. two interesting questions emerging
  17. 17. what happens without central control? Thomas Hobbes solitary, poor, nasty chaos David Hume spontaneous order
  18. 18. Adam Smith can spontaneous order be productive? it is even more productive!
  19. 19. the rise of the large corporations economies of scale scientific management division of labor processes
  20. 20. Bureaucratic Large Organizations Small enterprises Non-standardized Global Corporations Creative Organizations Niche Competitor Local Business manufacturing paradigm
  21. 21. two new challenges emerge
  22. 22. how can you thrive in a competitive market?
  23. 23. how can you thrive in a competitive market? the birth of corporate strategy Bruce Henderson Boston Consulting Group
  24. 24. can you mass produce with flexibility & quality?
  25. 25. can you mass produce with flexibility & quality? just-in-time quality eliminate waste people Taichi Ohno Toyota
  26. 26. a new paradigm is emerging knowledge economy
  27. 27. (enter Agile)
  28. 28. what is an agile organization? how is it structured?
  29. 29. Agile Product Owner Story Points Product Backlog Priorities Sprints Continuous Improvement Continuous Delivery Collaboration Flexibility RoI ValueWorking Software People Teams Self-ManagementCommitments Velocity Value Stream Retrospectives Scrum XP BDD TDD Acceptance Criteria Autonomation Toyota Lean Kanban Transparency Respect Craftsmanship Quality Testing User Stories
  30. 30. Continuous Improvement Collaboration Flexibility Value People Teams Self-ManagementCommitments Retrospectives Transparency Respect Craftsmanship Quality
  31. 31. Continuous Improvement Collaboration Flexibility Value People Teams Self-Management Commitments Retrospectives Transparency Respect Craftsmanship Quality
  32. 32. Continuous Improvement Collaboration Flexibility Value People Teams Self-Management Commitments Retrospectives Transparency Respect Craftsmanship Quality organizational culture
  33. 33. Continuous Improvement Collaboration Flexibility Value People Teams Self-Management Commitments Retrospectives Transparency Respect Craftsmanship Quality non-hierarchical
  34. 34. Continuous Improvement Collaboration Flexibility Value People Teams Self-Management Commitments Retrospectives Transparency Respect Craftsmanship Quality non-hierarchical adhocratic
  35. 35. Adhocratic Flat Hierarchical Bureaucratic Agile Enterprises
  36. 36. Bureaucratic Large Organizations Small enterprises Non-standardized Global Corporations Creative Organizations Niche Competitor Local Business Industrial Revolution
  37. 37. Bureaucratic Large Organizations Small enterprises Non-standardized Global Corporations Creative Organizations Niche Competitor Local Business Industrial Revolution Adhocratic Flat Hierarchical Bureaucratic Rigid Giants Structured Self-Management Democratic Corporations Agile Enterprises Knowledge Economy
  38. 38. Bureaucratic Large Organizations Small enterprises Non-standardized Global Corporations Creative Organizations Niche Competitor Local Business Industrial Revolution today a leader... ... tomorrow a follower Adhocratic Flat Hierarchical Bureaucratic Rigid Giants Structured Self-Management Democratic Corporations Agile Enterprises Knowledge Economy
  39. 39. paradigm shift = “management gap”
  40. 40. Bureaucratic Large Organizations Small enterprises Non-standardized Global Corporations Creative Organizations Niche Competitor Local Business Adhocratic Flat Hierarchical Bureaucratic Rigid Giants Structured Self-Management Democratic Corporations Agile Enterprises PARADIGM GAP
  41. 41. ?
  42. 42. 1. what is the “management gap” ? 2. what does an Agile organization look like ? 3. how can we bridge that gap ?
  43. 43. let’s take a closer look at this
  44. 44. Adhocratic Flat Hierarchical Bureaucratic
  45. 45. what forces are at play here?
  46. 46. Adhocratic Flat Hierarchical Bureaucratic Structural Power PEOPLE Procedural Power PROCESS
  47. 47. Adhocratic Flat Hierarchical Bureaucratic Structural Power PEOPLE Procedural Power PROCESS
  48. 48. Adhocratic Flat Hierarchical Bureaucratic Emergent Leadership PEOPLE Collaborative & Learning PROCESS
  49. 49. how do some market leaders stack up?
  50. 50. Adhocratic Flat Hierarchical Bureaucratic Semco salesforce.com Morningstar Valve Apple Amazon Google Microsoft Gore & Associates GE McKinsey ebay
  51. 51. what’s life like on the upper-right?
  52. 52. what’s life like on the upper-right? no bosses define your own salary experimentation is encouraged transparency democratic teams freedom as part of company’s DNA responsibility
  53. 53. change, down in the trenches
  54. 54. Adhocratic Flat Hierarchical Bureaucratic bpost
  55. 55. best practices adopted at team level: sprints, backlogs, taskboards, CI, ... hierarchical gap: no support from senior management no significant organizational change: but best practices remain
  56. 56. Adhocratic Flat Hierarchical Bureaucratic bpost
  57. 57. Adhocratic Flat Hierarchical Bureaucratic Belgacom bpost
  58. 58. application teams: entire application teams working full-time in Scrum good start: initiative supported at the director level resistance to change: once we moved beyond development teams, resistance to change starting creeping up Source: Forrester
  59. 59. Adhocratic Flat Hierarchical Bureaucratic bpost Belgacom
  60. 60. how did the paradigm gap manifest itself?
  61. 61. “they just don’t get it”
  62. 62. “fire the managers and this might work...”
  63. 63. “the agile enterprise is a myth”
  64. 64. but... hold on
  65. 65. why does this keep happening?
  66. 66. maybe we’re also guilty of creating this gap?
  67. 67. ?
  68. 68. 1. what is the “management gap” ? 2. what does an Agile organization look like ? 3. how can we bridge that gap ?
  69. 69. to understand, let’s take a look at our market “our market” = Agile coaches & consultants
  70. 70. (a) what are we selling ? (b) how are we selling it ? (c) how are we delivering our services ? (d) how are we growing ?
  71. 71. (a) what are we selling?
  72. 72. professional services the art formerly known as “consulting”
  73. 73. dogs Market

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