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T. suchman plenary friday & saturday building a culture

TFME 2013 Organizational Professionalism Conference

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T. suchman plenary friday & saturday building a culture

  1. 1. Building a culture of professionalism: Three counter-intuitive principles of organizational transformation Tony Suchman Organizational Professionalism The Foundation for Medical Excellence
  2. 2. Changing the culture of a big organization involves starting an epidemic of mindfulness, of people becoming aware of the patterns they are enacting in each small everyday moment. Parallel process Foster reflection #1
  3. 3. This is an emergent process. You can’t design it, you can’t control it. But you can influence it. Be the change Then help it spread Norms and accountability #2
  4. 4. The best way to change what’s wrong is to focus on what’s right. Appreciative inquiry Brain activation #3
  5. 5. Amygdala
  6. 6. References Suchman A, Sluyter D, Williamson P. Leading Change in Healthcare. New York: Radcliffe, 2011 Watkins JM, Mohr BJ. Appreciative inquiry: Change at the speed of imagination. San Francisco: Jossey-Bass/Pfeiffer; 2001 Annotated bibliography on Relationship Centered Administration. Available at