Hint: The event trace should not be active in the productive system (performance).
Technical Reports: Detection of errors Statistical Reports: What happened in the business process?
This is an example of a report giving information about process execution and wait times, as well as featuring the comparison of two consecutive periods of time. This information can help to assess the current performance of processes, whether we have problems with wait times, how total times develop, how well we meet service level agreements and what we should change or not. All information about workflow processes is readily available in the R/3 databases and can be evaluated by standard or individual reports.
Detailed information about results, agents, work items, status etc. about a finished or still running workflow. By clicking on the messages you get detailed information about warnings or errors.
Workload analysis will help you to get an overview of what work was done by which users, jobs, positions, organizational units.
By using the ”Excel” button you export your data into the Microsoft environment. You can use all the functionality of excel to analyze your data from the R/3 system.
Reporting: Objectives <ul><li>At the conclusion of this section, you will be able to: </li></ul><ul><li>Execute workflow reports </li></ul>
Reporting: Business Scenario <ul><li>Many people are looking for information about workflow and the work items </li></ul><ul><li>Reporting functions such as Workflow Information System, Work item Analysis, and Workflow Load Analysis provide the information </li></ul>
Reporting Tools <ul><li>Workflow Information System </li></ul><ul><li>Status of active processes </li></ul><ul><li>Average process times </li></ul><ul><li>Workload analysis </li></ul><ul><li>Work item analysis </li></ul><ul><li>Error analysis </li></ul><ul><li>Event trace </li></ul>
Workflow Reports <ul><ul><li>What is the status? </li></ul></ul>Resource Statistics, Error Diagnostic and Development test reports Find out if the workflow has started properly How many processing deadlines have been missed in the last month? Consistency checks against workflow templates <ul><ul><li>Test triggering an event </li></ul></ul>
Reporting: Work Item Analysis <ul><li>Work items per task (frequency) </li></ul><ul><li>Work items by processing duration </li></ul><ul><li>Work items with monitored deadlines </li></ul>Monitoring Period Work item type Task filter Today Last 7 days Time Last 365 days Last 30 days Interval on From To Dialog (Sub)-Workflow Background Task Task group (T) Task group (TG) Application component Work items ….
Reporting: Technical Log SWI2 Workflow: “ Notification of absence” no 707100 : technical info Work item monitoring Edit Goto Environment System Help Workflow : Notification of Absence Number 707100 1 Workflow started 24.02.1998 17:55:01 707100 OK COMPLETED Initiator Smith Status In process Start 24.02.1998 at 17:54:51 Step Description Date Time Work item Agent Result Status Predecessor 6 Block end 24.02.1998 17:55:01 OK 62 24.02.1998 17:58:01 707102 Miller A COMPLETED 707101 103 Multiple branch 24.02.1998 17:58:01 OK 4 24.02.1998 17:55:01 707101 Smith OK COMPLETED 707100 Message no. WL 470 24.02.1988 17:58:02 Message no. 5W 302 24.02.1988 17:58:02
Reporting: Workload Analysis <ul><li>Determine workload with regard to: </li></ul><ul><ul><li>individual employees </li></ul></ul><ul><ul><li>positions </li></ul></ul><ul><ul><li>jobs </li></ul></ul><ul><ul><li>organizational units </li></ul></ul>Workload Analysis EXCEL ... Graphical charting
Reporting: Workflow Information System Transaction Processing Data Warehouse Analysis tools Analytical Processing Aggregated information Integrated information External Data Sales and Distribution Finance Production Planning Workflow
Workflow Load Analysis Link to MS Excel A simple mouse-click takes data from R/3 to MS Excel
Reporting: Summary <ul><li>SAP provides standard functionality for capturing information critical to the execution of workflows </li></ul><ul><ul><li>Statistical resource analysis </li></ul></ul><ul><ul><li>Determine end-user workloads </li></ul></ul><ul><ul><li>Central resource for obtaining information regarding the Workflow Environment </li></ul></ul>
SAP Workflow Course PwC Consulting TM refers to the management consulting services businesses of the member firms of the worldwide PricewaterhouseCoopers organisation. 2001 PricewaterhouseCoopers. All rights reserved.