business text messaging
10 changes coming to
text messaging on iPhone X
1. See more with iPhone X
iPhone X's edge-to-edge OLED screen gains 20% additional
vertical space so you can see more of your conversations.
2. New iMessage App Store tray
iMessage Apps were introduced last year with the release
of iOS 10. But the apps were diﬃcult to ﬁnd and use.
In iOS 11, a new horizontal scrolling app dock is visible at
the bottom of your conversations. Once you've upgraded to
iOS 11, give iMessage apps and sticker packs another try!
3. Type with one hand
iOS 11 makes it easier to type with one
hand. When the keyboard is visible, tap
and hold the smiling emoji key or the
globe key at the bottom of the
keyboard. A pop-up will allow you to
select a left-handed or right-handed
If you prefer typing with a one-handed
keyboard, you can make it permanent
using the Settings app under
General > Keyboard.
4. Animoji with face detection
Face detection on the new iPhone X unlocks
your device. But the same technology also
lets you create 3D animated emoji that mimic
your facial expressions in real time. Apple
calls these Animoji.
When you send Animoji using the Messages
app on an iPhone X, your friends receive
looping animations along with your audio
voiceover. Animoji characters include a
monkey, robot, alien, panda, unicorn, and of
course the infamous pile of poop.
5. Mute speciﬁc
contacts or group
iOS 11 allows you to selectively
silence conversations in your
Messages list. Swipe left on a row
in your conversation list to reveal
the button labeled Hide Alerts.
6. New screen eﬀects
iOS 10 introduced animated screen
eﬀects in iMessage like Confetti,
Balloons, and Fireworks. iOS 11 adds
two more eﬀects called Echo and
If your iOS 11 device thinks you're driving, you'll be
prompted to enter Do Not Disturb While Driving mode.
7. Don't text and drive
Notiﬁcations won't distract you, and anyone who texts you will receive an
auto-response to let them know you're driving. Don't worry, this feature is
optional and highly customizable. Your contacts can still reach you in an
emergency by typing the word "urgent."
Messages is used mostly for personal communication, but many
iPhone users would like to use the same app to communicate with
businesses, too. Apple introduced Business Chat earlier this year.
8. Business Chat (coming soon)
As Business Chat rolls out, customers will be able to ﬁnd businesses and start
conversations from Safari, Maps, Spotlight, and Siri. Businesses will be able to use
enterprise messaging platforms like Textline to answer questions and resolve issues.
(Subscribe to be notiﬁed when Textline releases support for Apple's new Business Chat.)
Text your friends real money along with
stickers and emoji. Apple plans to release
their own peer-to-peer money transfer
service, Apple Pay Cash, later this year.
iOS 11 and watchOS 4 users will be able to send and
receive money using iMessage. Money will be deposited
onto an Apple Pay Cash card that lives in Apple Wallet.
9. Apple Pay in Messages
Apple will launch iMessage sync in an upcoming iOS 11 update. With help
from iCloud, you'll be able to access your conversations from diﬀerent
devices and they'll stay in sync. (Deleting a message in one place will delete
it on all other connected devices.)
10. iMessage meets iCloud (coming soon)
Believe it or not, there are even more changes coming to Messages that didn't make our top
10, like smarter auto-suggestions in the iOS keyboard. Some iOS 11 changes are found only
on iPads, like punctuation and letters on the same keyboard. iPad also gains drag and drop
functionality, so you can move photos and other ﬁles into and out of Messages without
lifting a ﬁnger -- just tap, hold, and drag.
And the Hits Just Keep on Comin'
Does your business respond to text
messages from customers? Sign up for a
Textline free trial and get a textable phone
number in your local area code, or add
text messaging capabilities to your
existing business phone number.
business text messaging
Learn more at textline.com