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By Tracy Sutherland
July 11, 2016
THE FUTURE OF USER SERVICES
FORWARD-THINKING...
https://laughingsquid.com/libraries-of-the-future-an-optimistic-cartoon-by-tom-gauld/
OUT NUMBERING MILLENNIALS BY 1 MILLION
What is Gen Z? - born starting in the 90s
to the early ’00s - have good knowledge
a...
VASSAR LIBRARIES GUIDING PRINCIPLES
• Provide a high level of service that is consonant with the prevailing needs of the
c...
PROVIDE EXCEPTIONAL HARMONIOUS SERVICE TO
THE COMMUNITY
• Evolving Service
• Constant evaluation to provide better service...
DEVELOP THE COLLECTION TO SUIT
STUDENTS AND FACULTY
• Transition to openness
• OER (Open Electronic Resources)
• Research ...
GIVE EASY ACCESS AND DELIVERY
• Web based collaborative resources
• Creative commons
• Google Docs
• LibGuides
• Blackboar...
CONSIDER CURRENT NEEDS IN SELECTION OF
MATERIALS AND ORGANIZE THEM FOR BETTER
BROWSING IN AN APPROPRIATE SPACE
• Collabora...
PRESERVE RESOURCES FOR CURRENT
AND FUTURE USERS
• Off Site Depository
• Stack Maintenance
• Electronic Scholarly content
•...
USE DATA GATHERING IN THE DECISION-
MAKING PROCESSES
• Annual Reports
• Statistics
• Circulation
• Gate count
• Room booki...
LEVERAGE TECHNOLOGY TO ASSIST IN
ACHIEVING ALL OF THE GUIDING
PRINCIPLES• Technology support
• IT moving into the library
...
REFERENCES
Everything you need to know about Generation Z by Laurence Benhamou, AFP 2/12/15
http://www.mb.vu.lt/files/nauj...
Tracy Sutherland
Tesutherland@msn.com
Twitter & LinkedIn: tesutherland
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The Future of User Services

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Considering the future of user services in libraries in the coming years. My take on what we can expect to see more of.

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The Future of User Services

  1. 1. By Tracy Sutherland July 11, 2016 THE FUTURE OF USER SERVICES
  2. 2. FORWARD-THINKING... https://laughingsquid.com/libraries-of-the-future-an-optimistic-cartoon-by-tom-gauld/
  3. 3. OUT NUMBERING MILLENNIALS BY 1 MILLION What is Gen Z? - born starting in the 90s to the early ’00s - have good knowledge and skills in new technologies and devices - adapted to quickly sorting through and assessing enormous amounts of information - want to love their job - do not love multi-tasking - strong interest about their financial stability. http://nyti.ms/1UZOjDg (images)
  4. 4. VASSAR LIBRARIES GUIDING PRINCIPLES • Provide a high level of service that is consonant with the prevailing needs of the community • Develop the collection to reflect the pedagogical needs of the faculty and students • Facilitate access to and delivery of resources/information that are essential for student and faculty research • Consider current pedagogical needs in the selection of materials to be housed on campus • Organize the physical campus collection to enhance browsability • Provide an appropriate environment for users and materials • Preserve our resources for current and future users • Employ data in our decision-making processes • Leverage technology to assist in achieving all of the above http://library.vassar.edu/about/missionstatement.html
  5. 5. PROVIDE EXCEPTIONAL HARMONIOUS SERVICE TO THE COMMUNITY • Evolving Service • Constant evaluation to provide better service • Providing connectivity • Engaging users • Diversity • Staff & collections that reflect the community we serve • Sharing across departments – cross training • Reallocate • Reorganize • Repurpose
  6. 6. DEVELOP THE COLLECTION TO SUIT STUDENTS AND FACULTY • Transition to openness • OER (Open Electronic Resources) • Research Gate • Academia • Google Scholar • HathiTrust • YouTube University • Apps/Podcasts • TEDx • PDA (patron driven acquisitions) • Streaming media
  7. 7. GIVE EASY ACCESS AND DELIVERY • Web based collaborative resources • Creative commons • Google Docs • LibGuides • Blackboard • Discovery tools Self-mediated services • Self Check out • Interlibrary Loan/OCLC Article Exchange • Holds • Fine payments www.bibliotheca.com
  8. 8. CONSIDER CURRENT NEEDS IN SELECTION OF MATERIALS AND ORGANIZE THEM FOR BETTER BROWSING IN AN APPROPRIATE SPACE • Collaboration with other departments outside of the library • Participation in curriculum • Space that motivates and inspires – for more than just books • Social hub • Safe space • Quiet space
  9. 9. PRESERVE RESOURCES FOR CURRENT AND FUTURE USERS • Off Site Depository • Stack Maintenance • Electronic Scholarly content • E-books • E-journals • Security • Digital preservation • Historical
  10. 10. USE DATA GATHERING IN THE DECISION- MAKING PROCESSES • Annual Reports • Statistics • Circulation • Gate count • Room bookings • Reference/Interlibrary loan requests • Assessment culture • Take a closer look at ourselves- what works and what doesn't work • Shifting demographics • Count what counts – focus on the things we can control
  11. 11. LEVERAGE TECHNOLOGY TO ASSIST IN ACHIEVING ALL OF THE GUIDING PRINCIPLES• Technology support • IT moving into the library • Media services Keeping current with new technological developments • Blended learning – hybrid (on-line/on-ground) • Mini courses in digital research LEADERSHIP • Fearless • Supportive • Visionary • Motivate others
  12. 12. REFERENCES Everything you need to know about Generation Z by Laurence Benhamou, AFP 2/12/15 http://www.mb.vu.lt/files/naujienos/bylos/14._g.rozenberga- i.paidere_z_karta_pries_akademines_bibliotekas_paslaugu_prieinamumas.pdf (last accessed 7/7/16) Gen Z vs Academic Libraries http://www.mb.vu.lt/files/naujienos/bylos/14._g.rozenberga- i.paidere_z_karta_pries_akademines_bibliotekas_paslaugu_prieinamumas.pdf (last accessed 7/7/16) Hersey, D. P. (2005). The Future of Access Services: Should There Be One?. Journal Of Access Services, 2(4), 1-6. Martell, C. (2000). The disembodied librarian in the digital age. College and Research Libraries, 61, 10–28. Schneiter, T. E. (2002). The Future of Access Services: Does Access Services Have a Future?. Journal Of Access Service, 1(1), 211-219. Williams, A. (2015 September 20). Move Over, Millennials, Here Comes Generation Z. New York Times pp. STI
  13. 13. Tracy Sutherland Tesutherland@msn.com Twitter & LinkedIn: tesutherland

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