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TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 World

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TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 World

  1. 1. Using Site Manager in a Web 2.0 World Vicky Lamburn, Web Developer, Worthing Borough Council
  2. 2. Worthing in figures <ul><li>Small local authority in South East England within West Sussex and about 60 miles from London/M25 </li></ul><ul><li>On the English Channel coast </li></ul><ul><li>Population of 100,000 approximately </li></ul><ul><li>Currently engaged with ‘partnership working’ with neighbouring Adur District (population approx. 56,000) </li></ul>
  3. 3. Background to the overhaul <ul><li>Worthing BC adopted Site Manager in late 2003 and launched a new website in late December 2003. </li></ul><ul><li>Replaced hand-maintained website </li></ul><ul><li>By 2006 it had become a mess and was not kept up to date, looked out of date and was nothing short of a nightmare to navigate. </li></ul><ul><li>Cut to January 2007 and I started in the new role of Web Developer, the council’s first full time web developer role. </li></ul>
  4. 4. Aims of the Overhaul <ul><li>Started in June 2007 </li></ul><ul><li>A more effective homepage </li></ul><ul><li>Simplified Navigation </li></ul><ul><ul><li>Better search </li></ul></ul><ul><ul><li>Better A to Z Index </li></ul></ul><ul><li>Reduce duplication of content to minimise the likelihood of out of date information </li></ul><ul><li>Look at ‘Web 2.0’ trends and see if it would offer anything to our end users </li></ul>
  5. 5. web 2.0! * groan *
  6. 6. Avoiding a ‘Tick Box’ Exercise <ul><li>We didn’t want to just implement ‘Web 2.0’ technologies for the sake of it – they had to be genuinely useful and easy to use for our end users. </li></ul><ul><li>We asked what users wanted… </li></ul>
  7. 7. What they wanted <ul><li>Customisable Homepage (e.g. Facebook, iGoogle, BBC Home and London Borough of Redbridge) </li></ul><ul><li>E-mail to a friend </li></ul><ul><li>Easy way to send feedback and rate pages on the website so we could improve them </li></ul><ul><li>RSS 2.0 Feeds </li></ul><ul><li>Microformats (hCard) </li></ul><ul><li>OpenSearch Plug-in </li></ul><ul><li>Gadgets/Widgets for Vista and OS X </li></ul>
  8. 8. The result…
  9. 9. And Site Manager? <ul><li>Since January 2007 we had also re-launched other websites such as Worthing Theatres. </li></ul><ul><li>This website required extensive use of templates and other tricks that without Site Manager’s granular control over content output would have been difficult if not impossible to implement </li></ul>
  10. 10. And Site Manager? (2) <ul><li>We needed to be able format existing templates in alternative formats e.g. XML for RSS </li></ul><ul><li>We needed the overall styles for each type of page to be easily ready for ‘progressive enhancement’ </li></ul><ul><li>Different channels for ASP and vanilla XHTML </li></ul><ul><li>Easy to create mobile ready variant of website </li></ul>
  11. 11. Outcomes <ul><li>Highest overall net satisfaction out of almost 100 local councils in the UK in October 2008 including SOCITM’s Top 5 local government websites in 2007/8 In January 2008 before re-launch net satisfaction was 19%. By October 2008 it was 49.5% </li></ul><ul><li>Sustained improvements in all aspects of user satisfaction since re-launch in all areas including ease of navigation, finding information and look and feel. </li></ul>
  12. 12. Demo <ul><li>Now let’s see it in the flesh… </li></ul>
  13. 13. <ul><li>Thanks for Listening! </li></ul><ul><li>any questions? </li></ul><ul><li>Email: vicky.lamburn@worthing.gov.uk </li></ul>

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