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Microsoft Online Services Presentation


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Microsoft Online Services Presentation

  1. 1. When to use this presentation<br />Hidden Slide—please read<br /><ul><li>Intended audience for this slide deck: BDM or IT Generalist from a small or mid-sized organization (5 to 200 PCs).
  2. 2. When this deck should be used: During a sales conversation, customer event, seminar, or workshop.
  3. 3. By whom: Partner presenting to a customer.
  4. 4. For what purpose: To present to SMB customers the benefits of Microsoft Online Services Business Productivity Online Suite.
  5. 5. This slide deck is designed to be adapted and personalized by you as appropriate for each presentation. Note that there are appendix slides which you may wish to add in.</li></li></ul><li>Get the Winning Edge with Microsoft Online Services<br />Mark Aydelotte<br />Owner<br />Tech Plus Solutions<br />
  6. 6. Agenda<br />Who are we?<br />Introducing Microsoft Online Services<br />Overview of Solutions<br />Streamlined Communications<br />Simplified Management<br />Security and Reliability<br />Demonstration<br />Pricing and Licensing<br />Next Steps<br />
  7. 7. Who We Are<br />Tech Plus Solutions<br />856-729-8378<br />Your Microsoft <br />Online Solutions <br />Provider <br />Microsoft Online Services are enterprise-class software programs<br />delivered as subscription services, hosted by Microsoft and sold<br />through partners. Microsoft Online Services include Microsoft®<br />Exchange Online, Microsoft® SharePoint® Online, Microsoft®<br />Office Live Meeting and Microsoft® Office Communications<br />Online.<br />
  8. 8. Microsoft Online ServicesEnterprise class software delivered via subscription services hosted by Microsoft and sold with partners<br />Business Productivity Online Suite<br />Microsoft Online Services<br />New<br />
  9. 9. Key Benefit PillarsBusiness Productivity Online Suite<br />Anywhere access—desktop, mobile, Web <br />Seamless user experience across workloads<br />Team collaboration and conferencing<br />Real-time communication<br />Streamlined <br />Communication<br /><ul><li>Always up-to-date technology
  10. 10. Lower rollout and run rate cost
  11. 11. Improved agility and resource utilization
  12. 12. Active Directory® synchronization</li></ul>Simplified<br />Management<br />$<br /><ul><li>Data hygiene supported by multi-layered antivirus and spam filtering
  13. 13. Highly secure data access for users via HTTPS
  14. 14. Geo-redundant data center architecture with Cyber-trust and SAS70 compliance</li></ul>Business-Class Security and Reliability<br />
  15. 15. Streamlined Communications<br />
  16. 16. Enable Anytime Anywhere Access<br />Communicate and collaborate seamlessly across applications and devices<br />Email<br />Web Conferencing<br />Instant Messaging<br />Document Sharing<br />Presence<br />Calendaring<br />Work Flow<br />Mobility<br />Offline Access<br />Archiving<br />
  17. 17. Enable Anytime Anywhere Access<br />Unified access point for all Online services<br /><ul><li>Trial and Buy
  18. 18. User Management
  19. 19. Settings
  20. 20. Support
  21. 21. Tools
  22. 22. Single Sign On
  23. 23. Application Access
  24. 24. SharePoint Links
  25. 25. Downloads
  26. 26. Password Reset</li></ul>IT Pro<br />End User<br />Anywhere Access without VPN<br /> Web Access<br />Rich Client Access<br />Subscription and Trial<br />Service Administration<br />
  27. 27. Enable Anytime Anywhere Access<br />Branch Office<br />Enabling Software + Services: Integrating access online as well as on-premises<br />HQ<br />
  28. 28. Streamlining Sales CommunicationsEnterprises can struggle to meet deadlines accurately with a time-consuming process using a number of disparate systems<br />Challenges: keeping up with the volume and complexity of information flow<br />Contributors<br />Submit more proposals without adding resources<br />Keep a central repository of templates, reusable content, working documents, and completed proposals<br />Focus efforts on the most promising leads, based on systematic evaluation of risk and return<br />Create proposals that comply with customers’ standards and government regulations<br />Collaborate with internal and external resources while enabling workflow governance and intellectual property security<br />Sales Manager<br />Approver<br />Customers<br />
  29. 29. Streamlining Sales Communications Enterprises can benefit from a centralized and structured proposals solution<br />Benefits of a Sales Proposals Solution<br />Contributors<br />Approver<br />Streamline the proposal process<br />Enable higher quality content creation by using repeatable content<br />Properly evaluate incoming requests to engage the highest value opportunities<br />Meet deadlines and speed up content creation<br />More effectively manage best practices, content libraries, and completed proposals<br />Sales Manager<br />Customers<br />
  30. 30. Account Manager<br />Customer Service Representative<br />VP<br />Customer<br />Subject Matter Expert<br />Streamlining Service CommunicationsWhy Organizations Need to Deliver an Efficient Responsive Service<br />Current Scenario: Lack of Responsive Service <br />Required information not available to customer representatives on time <br />Unable to route issue escalations efficiently<br />Poor customer experience resulting in loss of customer and lowered sales<br />Not using collected customer service information to improve product or service<br />Higher operational costs<br />13<br />
  31. 31. 14<br />i<br />i<br />Account Manager<br />Customer Service Representative<br />VP<br />Customer<br />Subject Matter Expert<br />Streamlining Service Communications<br />Benefits of a Responsive Service Delivery Solution<br />Improved customer responsiveness through better customer and product information views<br />Better collaboration options for routing complex customer issues <br />Centralized information capture for service and product improvements<br />Consistent tracking and integrated data access for response level monitoring<br />
  32. 32. Streamlining OperationsCollaborative Product Development<br />Typical Engineering Change Process<br />Internal and external suppliers are notified <br />Engineering receives updated designs<br />New product or service is sent to customer for feedback<br />Customer feedback triggers change<br />Engineering team decides appropriate process or design change<br />Customer<br />Engineering<br />Customer<br />Engineering<br />Suppliers<br />Challenge: Slow Time to Market<br />Prolonged product development cycle<br />Higher product development costs<br />Cannot work with development teams outside of the U.S.<br />Complicated and obsolete product line<br />New products not meeting customer needs<br />
  33. 33. Streamlining Operations<br />Benefits of a Collaborative Product Development Solution<br />Procurement Manager<br />Suppliers<br />Faster time to market<br />Enhanced collaboration for global engineering teams<br />Reduced development costs<br />Better customer satisfaction<br />Improved product portfolio<br />Production Manager<br />Design Engineer<br />Product Manager<br />Program Manager<br />
  34. 34. Simplified Management<br />
  35. 35. Simplified Management<br />Always up-to-date capabilities at a predictable cost<br />Key Benefits<br /><ul><li>Up and running quickly
  36. 36. Latest software
  37. 37. No more server upgrades
  38. 38. Subscription-based
  39. 39. Predictable cost
  40. 40. Optimize productivity</li></ul> Software + Services Accelerate the Journey<br />Basic<br />Rationalized<br />Standardized<br />Dynamic<br />IT Is An Efficient Cost Center<br />IT Is A Business Center<br />IT Is A Strategic Asset<br />IT Is A Cost Center<br />
  41. 41. Simplified Management<br />Guaranteed Uptime<br />99.9% uptime with financially backed service level agreements<br />SLA tiers<br />Uptime between 99% and 99.9%  25% payout<br />Uptime between 95% and 99%  50% payout<br />Uptime less than 95%  100% payout<br />Excludes planned downtime<br />
  42. 42. Simplified Management<br />Access Control<br />ISA for pre-authentication <br />Authentication and content encrypted via HTTPS<br />Strong user passwords<br />Forefront for SharePoint (Server side anti-virus – Microsoft Antimalware Engine, Kaspersky Antivirus Technology, Norman Virus Control, Sophos Virus Detection<br /><ul><li>Data separation between organizational units through strong security boundary of Site Collections
  43. 43. Active Directory (AD) provides secure and reliable user management</li></li></ul><li>Business-Class Security and Reliability<br />
  44. 44. SPAM<br />COPY<br />Business Class Security<br />Protect from spam and malware, satisfy retention requirements and encrypt data to preserve confidentiality<br />Internet<br />(Optional)<br />COPY<br />(Optional)<br />
  45. 45. Business Class Reliability<br />Data Backup<br />SQL Mirroring<br />Raid 1+0 for content, search and logs<br />Data Protection Manager (DPM) backups<br />Backup and Recovery<br /><ul><li>Data backed up once a day
  46. 46. Backup retention for two weeks</li></ul>Backup replication into secondary data center<br />
  47. 47. Demonstration<br />
  48. 48. Pricing and Licensing<br />
  49. 49. Microsoft Online Subscription ProgramOrdering Mechanism<br />Microsoft Online Services Customer Portal (MOCP)<br /><ul><li>URL:, or select ‘BUY’ or ‘TRY’ from
  50. 50. Purchases for Microsoft Online Services are placed either by the customer or with the help of a Partner through MOCP
  51. 51. Additional orders, renewal choices, and activation also occur through MOCP</li></li></ul><li>Standard Service Offerings<br />Core Offerings<br />Exchange Online <br />Standard<br />Business Productivity <br />Online Suite <br />(BPOS)<br />Includes:<br />Exchange Standard<br />SharePoint Standard<br />Office Communications<br />LM Standard<br />Office SharePoint Online <br />Standard<br />Office Communications Online <br />(Future Release)<br />Office Live Meeting<br />Standard<br />Exchange Online Deskless Worker<br />Deskless Worker Suite<br />(Future Release)<br />SharePoint Online Deskless Worker <br /><ul><li> Initial six month promotion will offer a discount off the BPO Suite
  52. 52. Customers will receive license rights to the OC Online service through the suite for use after its release
  53. 53. Deskless Worker offerings available early H2 </li></ul>27<br />
  54. 54. Agreement Types<br /><ul><li> 1 Year Agreement Only
  55. 55. Evergreen – Auto Renewal
  56. 56. Billing Starts Immediately
  57. 57. Monthly or Annual Billing</li></ul>VL<br />Non-EA <br />All Services - Standard<br /><ul><li> Coterminous with EA
  58. 58. Attached to Current EA
  59. 59. Billing Starts Immediately
  60. 60. Billing Consistent with EA</li></ul>VL<br />EA & EAS<br />Only BPO Suite Step-Ups & Deskless Worker Suite - Standard <br /><ul><li> 3 Year Agreements
  61. 61. Non-VL Agreement
  62. 62. Specific Contract Terms
  63. 63. Billing Starts at “Service Acceptance”</li></ul>SSA<br />Dedicated<br />All Services<br />28<br />
  64. 64. How we can help you succeed<br />Procuring Microsoft Online Services: help customers learn how to use the new capabilities of Exchange Online, SharePoint Online and Office Live Meeting.<br />Deployment and Migration: to Exchange Online, SharePoint Online and Office Live Meeting, easing the process of transition for employees to Microsoft Online Services<br />Managed Services: help customers with managed<br />services for desktop management, desktop optimization, addition of CRM & ERP Online<br />Solutions, etc , etc.<br />
  65. 65. Next Steps<br />Assess your business and technology needs<br />Set-up trial of Business Productivity Online Suite<br />Start preparing for deployment and migration<br />
  66. 66. TECH PLUS SOLUTIONS<br />© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.<br />The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.<br />
  67. 67. Appendix<br />
  68. 68. Licensing and Pricing Additional Slides <br />
  69. 69. User Subscription License Retail Pricing<br />* Deskless Worker SKU’s to be released later in the Fiscal Year<br />34<br />
  70. 70. Microsoft Online Subscription ProgramBusiness Policy Rules<br />
  71. 71. Protect Investments in CAL Software Assurance<br />New or Existing<br />SA Agreement<br />Additional Step-Up USL<br />Agreement<br />USL<br />Agreement<br />User<br />Subscription<br />License <br />Software Assurance<br />Credit for <br />Software Assurance<br />Step-Up User<br />Subscription License<br />With<br />Perpetual<br />Client Access License<br />Services Are Licensed on a Per User Basis<br />USL – User Subscription License<br /><ul><li> Provides non-perpetual rights to an Online Service with no buy-out rights
  72. 72. Does NOT require a prerequisite CAL with Software Assurance or Subscription license to purchase </li></ul>Step-Up USL – Step-Up User Subscription License<br /><ul><li> DOES require a prerequisite CAL under Software Assurance or Subscription license to purchase
  73. 73. Must continue to renew perpetual CAL & Software Assurance agreement to retain “step-up” rights</li></ul>36<br />
  74. 74. Dual Access License Rights<br />User Subscription License can be used with the service and with on-premises servers<br />Online Service Rights<br />USL<br />Internet<br />Microsoft Hosted Servers<br />On-Premises Rights<br />*Customers still must buy on-premises Server Licenses<br />Customer Servers<br />SharePoint Example<br /><ul><li> Customer purchases SharePoint Online User Subscription License
  75. 75. Licensed User can use the USL to access the Service
  76. 76. Customer purchases SharePoint Server licenses for their on-premise servers
  77. 77. Same Licensed User can use the USL as a Client Access License to access On-Premises Servers</li></ul>37<br />
  78. 78. BPO Suite Part of Platform EA<br />New or Existing<br />Platform Enterprise Agreement<br />Attach BPOS Suite<br />Step-Up USL to EA<br />BPO Suite Step-Up from<br />Core CAL USL<br />+<br />+<br /><ul><li> BPO Suite is attached to an EA as an Additional Product
  79. 79. Step-Up licenses offered for Core CAL & ECAL Customers
  80. 80. BPO Suite Step-Up from Core CAL
  81. 81. BPO Suite Step-Up from ECAL Suite</li></ul>Platform EA<br />CAL Suite:<br /> Core CAL Suite<br />Office:<br />Office Pro Plus<br />+<br /><ul><li> Services only offered per user
  82. 82. Device CALs have 1:1 relationship with Step-Up USLs
  83. 83. 1 Device CAL qualifies for 1 Step-Up USL
  84. 84. Deskless Worker Suite can be purchased in EA</li></ul>Windows:Vista<br />38<br />
  85. 85. Service Platform Decision Tree<br />Customer Priority<br />Platform<br />Less than 5K Users<br />Standard<br />Yes<br />Quick Deployment<br />Standard<br />Yes<br />Lowest Cost<br />Standard<br />Yes<br />Dedicated Hardware Required<br />Dedicated<br />Yes<br />Advanced Server Features Required<br />Dedicated<br />Yes<br />39<br />
  86. 86. Deskless Worker Suite (Future Release)<br /><ul><li> Client Connectivity
  87. 87. Mobility
  88. 88. Additional Storage
  89. 89. Exchange to 1GB
  90. 90. SharePoint to 250MB
  91. 91. Application Sharing
  92. 92. OCS Capabilities</li></ul>Information Worker<br />Key Differentiators<br />BPO Suite<br /><ul><li> OWA Light Only Access
  93. 93. 100 MB Mailbox (No Additional)
  94. 94. AV/AS
  95. 95. Access to GAL
  96. 96. Personal Contacts
  97. 97. SharePoint Access (0 MB)
  98. 98. Word / Excel / PPT Viewers</li></ul>Deskless Worker Needs<br />Deskless Worker Suite<br /><ul><li>Segments employee user population and addresses each segment’s real needs
  99. 99. Provides high value to companies with a large mix of IW’s by giving users rich functionality to match their needs
  100. 100. Provides a low cost option to companies with a large mix of Deskless Workers with lower functional requirements</li></ul>40<br />
  101. 101. BPO Suite Discount<br />Sum of Components = $ 24.25<br />$ 2.50<br />$ 4.50<br />38% Discount<br />$ 7.25<br />$15.00<br />$ 10.00<br />Exchange <br />Online<br />SharePoint<br /> Online<br />Office<br />LiveMeeting<br />Office Comm<br />Online<br />BPO Standard Suite<br />41<br />
  102. 102. Product Details, Roadmap and International Availability Slides<br />
  103. 103. Offering Details<br /> Current Feature<br /> Future Release<br />Server Technology<br />Microsoft Online Services<br />Messaging<br />Collaboration<br />Communication<br />
  104. 104. Roadmap<br />H2 2008<br />H1 2009<br />H2 2009/2010<br /><ul><li>International Available
  105. 105. Deskless Worker
  106. 106. Standard US
  107. 107. Dedicated Worldwide
  108. 108. Wave 14 Updates
  109. 109. International Available
  110. 110. Deskless Worker
  111. 111. Standard US
  112. 112. Dedicated Worldwide
  113. 113. Wave 14 Updates
  114. 114. Standard GA
  115. 115. International Available
  116. 116. Standard Beta
  117. 117. Wave 14 Updates
  118. 118. Standard and Pro
  119. 119. International Available
  120. 120. Wave 14 Updates
  121. 121. Service Update
  122. 122. Single Sign On
  123. 123. Forefront Integration
  124. 124. Next Generation Archive
  125. 125. Directory Service Enhancements
  126. 126. Forefront Reporting Integration
  127. 127. Service Update </li></li></ul><li>International Availabilities in 2009<br />Markets*<br /><ul><li>Australia
  128. 128. Austria
  129. 129. Belgium
  130. 130. Canada
  131. 131. Denmark
  132. 132. Finland
  133. 133. France
  134. 134. Germany
  135. 135. India
  136. 136. Ireland
  137. 137. Italy
  138. 138. Japan
  139. 139. Netherlands
  140. 140. New Zealand
  141. 141. Norway
  142. 142. Portugal
  143. 143. Singapore
  144. 144. Spain
  145. 145. Sweden
  146. 146. Switzerland
  147. 147. UK</li></ul>* Markets subject to change<br />Service Portal<br />Languages<br /><ul><li> English
  148. 148. French
  149. 149. German
  150. 150. Spanish
  151. 151. Japanese</li></ul>Data Centers<br /><ul><li>United States
  152. 152. Dublin
  153. 153. Singapore
  154. 154. Amsterdam</li>