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Microsoft Business Productivity Online Lower Core Midmarket Sales Presentation Linked In


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Microsoft Business Productivity Online Lower Core Midmarket Sales Presentation Linked In

  1. 1. Enhancing Competitiveness and Reducing Costs in Today’s EconomyHow Small Businesses can Benefit from Microsoft Business Productivity Online Services Today<br />Tech Plus Solutions<br />10-12- 2009<br />
  2. 2. 2<br />The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication.<br />This Document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.<br />Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation. <br />Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.<br />Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred<br />Ó 2009 Microsoft Corporation. All rights reserved.<br />All Microsoft trademarks are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.<br />The names of actual companies and products mentioned herein may be the trademarks of their respective owners.<br />
  3. 3. Challenging conditions are shaping SMB IT investment priorities<br />3<br />What analysts are saying<br />What customers are saying<br />WW Small and Medium Business Survey (October, 2008)<br />“IT‘s contribution will be cited in the top three success factors by at least half of top-performing businesses; IT barriers will be cited in the top three failure factors by at least half of the lowest performers.” <br />Gartner, December 2008;<br />John Mahoney and Tom Berg<br />“IT Strategies for Uncertain Economic Times” <br />In order to compete…my company must:<br />..improve customer experiences<br />..stay focused on our original strategy<br />..invest in customer acquisition and retention<br />..improve processes to increase employee productivity<br />If my company was to make one significant technology investment to help us compete in the next 6 months, I’d focus on:<br />Making employees more productive<br />Improving data management<br />“SMBs … desire incremental but meaningful performance gains that can enhance productivity. Major overhauls and forklift upgrades are less attractive … (this) is where online services and cloud computing can make an important difference…” <br />IDC, December 2008; “Impact of the Changing Economy on SMB IT Spending: Who Is Being Affected and How?”<br />What business actions, if any, are you either currently taking, or planning to take:<br />Use Technology to become more energy efficient <br />Reduce travel (use phone, internet etc. instead)<br />Take steps to reduce time/expense associated with systems management<br />Improve customer experience or management through IT <br />Source: MSFT Primary Research, Oct 2008, 462 respondents from 20 countries (80% US, 20% WW; primarily Canada, UK and Australia); 74.5% BDM, 25.8% IT Pro, 64.1% SORG, 35.9 MORG<br />
  4. 4. Solutions to enable the People Ready Small Business – Microsoft’s Business Productivity Online Suite<br />Drive Productivity through tools that streamline communications and data management<br />Minimize risk with enterprise-class services delivered by Microsoft, a proven IT provider<br /><ul><li>Employee Productivity
  5. 5. Customer Responsiveness</li></ul>Cost<br />Sharpen Responsiveness by enhancing your team’s ability to collaborate and respond to customers, partners, and suppliers<br />Streamline Costs by affordably acquiring advanced capabilities through a simple subscription service<br />4<br />
  6. 6. Microsoft&apos;s Business Productivity Online Suite Product Overview <br />Enterprise class software delivered via subscription services hosted by Microsoft and supported by partners<br />Value of Capabilities<br /><ul><li>Make it easier to find information with a central location for organization information
  7. 7. Improve collaboration with online places to share information
  8. 8. Save time with shared, up-to-date calendars, contacts and task lists
  9. 9. Improve information flow with integrated access across multiple devices
  10. 10. Reduce costs with multi-party video and audio over existing broadband connection
  11. 11. Improve remote meeting effectiveness with online, real-time presentations and updates
  12. 12. Speed up response time by getting answers fast - knowing who is on-line and connecting with them instantly
  13. 13. Reduce costs by instantly leveraging broadband connection for 1:1 voice and video communication</li></ul>Value of Online Delivery Model <br /><ul><li>Gain access to enterprise class products without up-front investment
  14. 14. Increase reliability: redundancy in systems, networks, and data
  15. 15. Enhance security (virus protection, spam filtered, secure access protocols, etc.) </li></ul>5<br />
  16. 16. Drive Productivity through tools that streamline communications and data management<br />Key Elements of Online Solution <br />What you may be experiencing<br />Features<br /><ul><li>5 GB mailbox, shared calendar, contacts, task lists
  17. 17. Outlook Client Connectivity including Outlook Anywhere; Outlook Web Access.
  18. 18. Shared document and meeting workspaces.
  19. 19. Document libraries with version control, seamless integration with Microsoft Office.
  20. 20. Virus/Spam filtering via Exchange Hosted Filtering.
  21. 21. Push e-mail for Windows Mobile 6.0 devices.
  22. 22. Built in business continuity and disaster recovery capabilities – 99.9% financially backed SLA
  23. 23. Use of https helps keep internet access secure.</li></ul>Too much unproductive admin time <br /><ul><li>Difficulty scheduling meetings
  24. 24. Always looking for information/files </li></ul>Work slows when away from the office<br /><ul><li>Limited access
  25. 25. Device dependent</li></ul>Productivity loss from downtime<br />Desktop<br />Mobile<br />Web Access<br />Integration to Voice Systems<br />Benefits<br /><ul><li>Reduced admin time: easy to coordinate schedules, find contacts and up-to-date documents
  26. 26. Improved productivity on the road with better access to information and improved communication
  27. 27. Better security and availability with enterprise-grade capabilities </li></ul>6<br />
  28. 28. Sharpen Responsiveness by enhancing your team’s ability to collaborate andrespond to customers, partners, and suppliers<br />What you may be experiencing<br />Features<br /><ul><li>Accessible, collaborative document libraries with built-in version control
  29. 29. Online, interactive application/desktop sharing and whiteboard tools including rich media presentations
  30. 30. E-mail alerts when documents or other items have been changed or added to a site.
  31. 31. Multi-party audio and video conferencing
  32. 32. Multiple access modes: PC, Web browser, or mobile phones
  33. 33. 99.9% scheduled uptime with financially backed Service Level Agreements</li></ul>Slow turnaround time to customers<br /><ul><li>Inefficient version control on proposals
  34. 34. Slow response to customer ’s requests </li></ul>High travel costs <br /><ul><li>High touch process with customers
  35. 35. Frequent visits due to low meeting productivity </li></ul>7<br />Key Elements of Online Solution <br />Team Calendar<br />List<br />Team Documents<br />Global Content<br />Team Discussions and Team Workspaces<br />Web and Video Conferencing<br />Benefits<br /><ul><li>Improved access to real-time information, on the road and in the office
  36. 36. Improved internal and external collaboration, e.g. central file storage, on-line workspace, file sharing
  37. 37. New options to communicate, e.g. voice, video, messaging, rich media presentations
  38. 38. Reduced travel cost; all activities performed from your computer using your existing broadband connection</li></li></ul><li>Streamline Costs by affordably acquiring advanced capabilities through a simple subscription service<br />What you may be experiencing<br />Solution(s)<br />Unpredictable costs <br /><ul><li>Periodic major expenses in new systems, upgrades, and fixes
  39. 39. High and unpredictable support costs</li></ul>Slow to respond to users <br /><ul><li>Troubleshooting yesterday ’s problems
  40. 40. Maintaining software and hardware </li></ul>Business Productivity Online Suite<br />Includes:<br /><ul><li>Exchange Standard
  41. 41. SharePoint Standard
  42. 42. Office Communications
  43. 43. Live Meeting Standard</li></ul>$15.00<br />Exchange Online Standard<br />$10.00<br />Office SharePointOnline Standard<br />$7.25<br />38%off<br />Office Communications Online (IM and Presence)<br />Remote Worker<br />$2.50<br />Office Live Meeting Standard<br />Mobile Worker<br />On-Premise Worker<br />$4.50<br />Microsoft<br />Online Services<br />Notes:<br /><ul><li>These prices represent monthly prices based on an annual commitment
  44. 44. Agreements can also be made co-terminus with your EA
  45. 45. Discounts are available for SA customers or customers that use their existing CALs for BPOS</li></ul>8<br />Benefits<br /><ul><li>Shifted capital investment to a flexible, low, monthly operating expenses through a subscription service
  46. 46. Streamlined IT costs - reduced capital with no hardware and/or server software to buy/install
  47. 47. Better security and availability with enterprise-grade capabilities </li></li></ul><li>Minimize risk with enterprise-class services delivered by Microsoft, a proven IT provider<br />What you may be experiencing<br />Solution(s)<br />System downtime <br /><ul><li>Periodic outages during business hours
  48. 48. Lost data </li></ul>Exposure <br /><ul><li>Vulnerability to “attack” (e.g. email SPAM, firewall updates)
  49. 49. Risk of sensitive data being lost </li></ul>Enterprise-Class Security and Reliability<br />Filtering Routers<br />Firewalls<br />Intrusion Detection System<br />System Level Security<br />Application Authentication<br />Application Level Counter-measures<br />Virus Scanning<br />Separate Data Networks<br />Authentication to Data<br />Key Features<br /><ul><li>Geo-redundant datacenters
  50. 50. N+1 architecture
  51. 51. CyberTrust certified
  52. 52. Secure access via SSL
  53. 53. ITIL/MOF operational practices
  54. 54. 24x7x365 support
  55. 55. Backed by 99.9% uptime SLA
  56. 56. 9 layers data security</li></ul>Benefits<br /><ul><li>Reliable operations backed by a 99.9% Service Level Agreement (SLA)
  57. 57. Secure access through internet protocols HTTPS and HTTP over SSL
  58. 58. Enterprise-class virus protection and intrusion protection
  59. 59. Compliance with Sarbanes Oxley and SAS70 </li></ul>9<br />
  60. 60. With Exchange Online, Datatune improved their business performance and paid less<br />Profile<br />Based in Seattle, Washington, Datatune is a small software development firm that helps service-based businesses manage information through an intuitive Web-based application, Datatune Extranet.<br />Customer Quote<br />“With Microsoft Online Services, we’re getting everything we had with Google Apps, but we don’t have to spend all that time managing and gluing the pieces together.”<br />JW Keller, President, Datatune<br />Customer Case<br />How can you get low-cost enterprise e-mail when web-mail doesn’t have the performance that you need?<br />Situation: <br />Webmail with third-party integration for mobile services<br />Challenges<br /><ul><li>Lack of Integration: Difficult to share calendars, contacts and task lists
  61. 61. Poor performance: As mailbox size increases, system slows
  62. 62. Consistency: Features that are inconsistent one day to the next</li></ul>10<br />Solution: <br />Benefits<br /><ul><li>Easy to share calendars, contacts, and task lists
  63. 63. Mobile access as part of the service
  64. 64. Enterprise Class performance: security, reliability and speed
  65. 65. Simple subscription with minimal up-front investment
  66. 66. Equivalent cost to lower functionality service</li></li></ul><li>With SharePoint Online, RED was able to be more responsive to customers – without adding costs<br />Profile<br />RED works with industrial manufacturing companies to profitably reduce greenhouse-gas emissions by developing and operating energy recycling facilities<br />Customer Quote<br />“The SharePoint Online solution…was significantly more attractive than an in-house approach because it offered a lower cost of ownership, yet the same benefits and features.”<br />Aaron Walters, CFO, Recycled Energy Development <br />Customer Case<br />How can a company with long-term, complex contracts maintain an intricate document infrastructure at a low cost?<br />Situation: <br />Using in-house file storage solution<br />Challenges<br /><ul><li>Complex customer contracts with many iterations and alternatives
  67. 67. Difficulty tracking and controlling versions</li></ul>11<br />Solution: <br />Benefits<br /><ul><li>Easy for users to setup, organize and use
  68. 68. Easy to control multiple inputs and document versions
  69. 69. Everyone can see when the customer is due a response and when they need to contribute
  70. 70. Enterprise-class performance: security, reliability and speed
  71. 71. Inexpensive relative to in-house solution</li></li></ul><li>Additional Customers who have benefited<br />“For a minimal fee and no huge startup costs, organizations can have an enterprise-class environment where they will have guaranteed access to their data, anywhere, anytime. And it’s backed by a company that nobody else can match in resources.”<br />Stephen Alford, Director, SBS Pros <br />12<br />Customer Quotes: A reliable IT services provider <br />“Given Microsoft’s experience with hosted applications, I take a tremendous amount of comfort that it is done right. Otherwise, we wouldn’t have signed up for the service.”<br />JW Keller, President, Datatune<br />Customer Quotes: Ensuring your business is running and secure<br />
  72. 72. Who will benefit in your organization from Microsoft&apos;s Business Productivty Online offerings, and how?<br />13<br />Employee Effectiveness <br />Customer Responsiveness <br />“...making investments so my top talent has best IT tools to help drive the business.”<br />“...helps us to better collaborate on key customer issues to ensure we meet their requirements.” <br />CEO<br />“…a more collaborative approach to help us WIN against the competition.” <br />“…less administrative time coordinating customer responses and controlling document versions.”<br />VP Sales<br />Employee Effectiveness <br />Saves Money<br />“…an investment where I can see the benefits quickly paying back.”<br />“..helps us to plan – removing large and somewhat unpredictable capital expenses to a predictable operating expense.” <br />CFO<br />
  73. 73. Call to action <br />If you have an IT Provider…Call them and ask about Microsoft’s Online Services<br />If you want more information on the Business Productivity Online Suite…Find it here<br />If you don’t have an IT Provider…Find one here<br />If you are ready to try it out or buy it<br />14<br />