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06-13-2012 Can anyone use our portal?

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06-13-2012 Can anyone use our portal?

  1. 1. Tom Freestone Senior Developer Brigham Young University June 10-15, 2012Growing Community;Growing Possibilities
  2. 2.  Define Usability ◦ What is and is not usability? Discuss the principles of user- centered design Designing and implementing a usability test 2012 Jasig Sakai Conference 2
  3. 3.  Not ◦ Not ascetics (e.g. Branding) ◦ Accessibility Is ◦ Helping users to figure out how to get what they need  You cant always get what you want But if you try sometimes well you just might find You get what you need (Rolling Stones – You Can’t Always Get What You Want) 2012 Jasig Sakai Conference 3
  4. 4. [1] [4][2] 2012 Jasig Sakai Conference 4
  5. 5. 2012 Jasig Sakai Conference 5
  6. 6.  Jj JJ 2012 Jasig Sakai Conference 6
  7. 7.  Something of both actual and perceived properties [3] 2012 Jasig Sakai Conference 7
  8. 8.  Gulf of Execution ◦ Describes the gap between user’s mental model for action and the means to execute the goal [4] Satisfice ◦ combining satisfy with suffice ◦ find the best option available [5] 2012 Jasig Sakai Conference 8
  9. 9.  Gulf of Evaluation [5] ◦ Difficulty assessing the state of the system and how well the system supports the discovery and the interpretation of state [4] 2012 Jasig Sakai Conference 9
  10. 10.  2010 Social Networking ◦ 28 % of senior citizens use social networking 2010 Internet ◦ 50 % of all Senior Citizens are online. 2010 Cell Phones ◦ Senior Citizens less likely to send a text then their younger counterparts [6]Reason ◦ The lack of intention to use computers is mainly driven by the perception that using computers is a difficult and complex task that requires a lot of effort to master [7] 2012 Jasig Sakai Conference 10
  11. 11.  Users are : ◦ In a hurry and want to save time ◦ Don’t read, they scan ◦ Good at matching things to task at hand ◦ If the user thinks it is “too hard” they are not going to use it as often (if at all). 2012 Jasig Sakai Conference 11
  12. 12.  If you don’t know what your portal is then its users don’t have the time to figure it out for you ◦ You need a Tag Line myBYU is your BYU core information, your way. 2012 Jasig Sakai Conference 12
  13. 13.  What is the portal? What does the portal have? What can I do in the portal? Why am I in the portal (instead of somewhere else)? 2012 Jasig Sakai Conference 13
  14. 14.  Portal needs to tell me what it is and why I care Site Hierarchy Search 2012 Jasig Sakai Conference 14
  15. 15.  Portals are expensive real estate ◦ Everybody wants a piece Too many cooks to spoil the broth One size fits all 2012 Jasig Sakai Conference 15
  16. 16.  Focus Groups ◦ Good sampling of users’ opinions ◦ 5-10 people  Web Analytics ◦ Numbers kill The Good Idea Fairies * ◦ Metrics  Browser Types/Resolutions  Bounce Rate  Repeat Visitors  Engagement  uPortal 4 Event* An evil mythical creature that whispers advice and ideas without datainto the ears to leadership, causing hundreds unnecessary changes Trackingand countless wasted man-hours every year.[http://www.facebook.com/pages/The-Good-Idea-Fairymilitary/234595846556002] 2012 Jasig Sakai Conference 16
  17. 17.  It depends … myBYU ◦ Start-over ◦ Legacy system needed to retire Trade-offs ◦ User Stress (Gulf of Would you tell Execution) me, please, which way I ought ◦ Break what works to go from here? `That depends a good deal on where you want to get to, Soft Roll-out said the Cat. `I dont much care where-- said Alice. `Then it doesnt matter which way you go, said the Cat. (Lewis Carroll. Alice’s Adventures in Wonderland) 2012 Jasig Sakai Conference 17
  18. 18.  Will Not ◦ Best Color Scheme ◦ Whether Users like tabs or pull-downs ◦ Which design is better than the other Will ◦ Will tell you if users can use your portal ◦ You may be surprised 2012 Jasig Sakai Conference 18
  19. 19.  Methodical, Iterative Process ◦ Scientific Method  Ask a Question  Background Research  Hypothesis  Experiment  Record Observations  Analyze Data  Draw Conclusions ◦ Fair Test  1 Variable Changing Good design is not random. 2012 Jasig Sakai Conference 19
  20. 20.  Set-up ◦ Computers ◦ Recording Software ◦ Microphones ◦ Cameras ◦ Test Staff Test Subjects ◦ 10-20 people  Need to Pay Them ◦ Non-Disclosure Agreements 2012 Jasig Sakai Conference 20
  21. 21.  Test Administrator will ask subject to do a task(s) Typically, users will explain their actions while they complete the task Test(s) can be watched in an adjacent room 2012 Jasig Sakai Conference 21
  22. 22. Design and Usability Center Bentley University http://usability.bentley.edu/eye-trackingScan Paths Heat Maps 2012 Jasig Sakai Conference 22
  23. 23.  Pros ◦ A professional is totally worth it. Cons ◦ Cost ◦ Of course, you need to have a lab. 2012 Jasig Sakai Conference 23
  24. 24.  Typical Setup ◦ Laptop ◦ Place  Cubical/Conference Room  Table at Student Union (with a bag of candy) ◦ A Good Listener ◦ Notepad ◦ Cameras (Overrated) 2012 Jasig Sakai Conference 24
  25. 25.  Performance ◦ How long to complete task? Accuracy ◦ How many mistakes were made trying to complete task? Recall ◦ Does person remember task after a period of time? Stickiness ◦ How long does a person spend using UI? Emotional Response ◦ What is user’s mood while completing task? 2012 Jasig Sakai Conference 25
  26. 26.  Classic Card Sorting ◦ Setup  3x5 cards with a set of [6] things such as registration, HR, …  Paper ◦ Task  Have user put cards into a logical order by placing them on a piece of paper with a category ◦ Great for finding information hierarchy 2012 Jasig Sakai Conference 26
  27. 27.  Trunk Test ◦ Steve Krug, Don’t Make Me Think [7] Task ◦ Print screenshot of portal ◦ Hold at screen shot at arms length ◦ Circle the answers to following questions:  What is this?  Where am I?  How can I search?  … 2012 Jasig Sakai Conference 27
  28. 28.  “Hall Testing” Set-up ◦ Laptop ◦ 3-4 Random Willing People Hall Testing assumes there will be lots of iterations. 2012 Jasig Sakai Conference 28
  29. 29.  Don’t skip usability testing because you don’t have resources Be Methodical Use a formal lab if you can 2012 Jasig Sakai Conference 29
  30. 30.  Understand what your portal is and is not. Users do not want to have think to use your portal 2012 Jasig Sakai Conference 30
  31. 31. 2012 Jasig Sakai Conference 31

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