Eytan World Congress Consumer Health

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Eytan World Congress Consumer Health

  1. 1. Using Technology• 2010 CONSUMER HEALTH CARE CONGRESS TED EYTAN, MD, MS, MPH to Achieve Total Health Kaiser Permanente | Twitter: tedeytan © 2010 The Permanente Federation, LLC Photo: DDOT, Washington, DC : http://flic.kr/p/8BKyu6 1
  2. 2. Why Total Health? Why not? Integrated Health Care Easy, Excellent, Comprehensive Commitment to Prevention Address issues before they become problems Empowering of the whole person Beyond health care - mind, body, spirit What you eat, the air you breathe, the environment you live in 2
  3. 3. In the words of a patient (and we will all be patients one day) “Kaiser Permanente HealthConnect® at Home - Empowering People” youtube.com/kaiserpermanenteorg 3
  4. 4. Technology does not replace us... “Where do you go for help with health or medical issues? 100% 75% 50% 25% 0% other internet books/print insurance provider Health Professional Friend/Family Source: Pew Internet & American Life Project: The Social Life of Health Information, June 2009, http://pewinternet.org/Reports/2009/8- The-Social-Life-of-Health-Information.aspx 4
  5. 5. We use it to improve the care we provide Didn’t use E-mail Used E-mail HEDIS 90th 90% Percentile, 2008 Kaiser 83% Permanente Southern California 75% % Members 70.3 % with high 68% blood pressure under control 60% 2005 2006 2007 2008 2005 - 2008 Source: (Zhou YY, Kanter MH, Wang JJ, Garrido T. Improved Quality At Kaiser Permanente Through E-Mail Between Physicians And Patients. Health Affairs. 2010 ;29(7):1370-1375.) 5
  6. 6. And you will, too. Jack Cochran, MD, Executive Director of The Permanente Federation National Governor’s Association, Washington, DC 6
  7. 7. Kaiser Permanente physician : 2007 Victor Silvestre, MD Oakland, CA 7
  8. 8. KP HealthConnect® – Enabling Patient-Centered Care My Health Manager, part of a comprehensive electronic health record Ambulatory deployment complete: 431 medical offices live Inpatient deployment complete: 36 hospitals live 24 HIMSS Stage 7 Hospitals 8
  9. 9. We connect with over 3 million members... Registered members 3,200,000 Second Quarter 2010 2,663,429 e-mails sent to doctors 2,400,000 2,034,488 prescriptions refilled 1,600,000 And... Patient-Physician e- 800,000 mail associated with better quality scores (Zhou YY, Kanter MH, Wang JJ, Garrido T. Improved Quality At Kaiser Permanente Through E-Mail Between Physicians And Q3 ‘03 Patients. Health Affairs. 2010 ;29(7): Q1 ‘05 Q1 ‘07 0 1370-1375.) Q1 ‘08 Q2 ‘10 Source: Kaiser Permanente Internet Services Group Web Analytics 9
  10. 10. ...and their family members who are caregivers “Balancing Work and Family” Kaiser Permanente YouTube Channel http://www.youtube.com/kaiserpermanenteorg 10
  11. 11. Who are significant job impacts as caregivers 69% 62% 2004 2009 Job impact while caregiving Source: Caregiving in the United States, 2009 http://www.aarp.org/relationships/caregiving/info-12-2009/caregiving_09.html 11
  12. 12. Involving members and families better new My health manager pharmacy center - live in 2010-2011 Convenient dropdown box to refill prescriptions for “Act for a family member” Add someone to your list Option to refill a prescription for someone else (prescription number needed) 12
  13. 13. Helping families grow new My health manager Pregnancy center New layout Relevant health Information and messages, organization linked to My user -tested by health manager pregnant women kp.org/pregnancy 13
  14. 14. Moving people from information to action new My health manager Pregnancy center Link members to prenatal education, facility services and baby care classes Link members to appointments, e-mail, labs, visit summaries kp.org/pregnancy 14
  15. 15. Workforce health 15
  16. 16. Healthy lifestyle programs kp.org/healthylifestyles 16
  17. 17. Kaiser Permanente HealthWorks Online access to health resources and rewards programs 30 HealthWorks microsites deployed for employer groups in California and Hawaii 17
  18. 18. “Your Company” Microsite Over 1,400 co-branded websites Group specific benefit and enrollment information Access point to  Tools  Worksite wellness programs 18
  19. 19. Growing a healthier health care system 19
  20. 20. Building, buying, eating green Energizing our facilities with solar power Eliminating unhealthy materials from our building Zero exporting of e-waste Sourcing food locally; creating hospital based farmer’s markets Source: 2009 EPA Pacific Southwest Environmental Awards, http://www.epa.gov/ region09/awards/09/index.html; “Healthy Health Care Leader - Kaiser Permanente,” http://blog.epa.gov/blog/2009/10/15/healthy- health-care-leader-kaiser-permanente/; Green Resource Center: http://xnet.kp.org/newscenter/ aboutkp/green/index.html 20
  21. 21. Some things will never change Sidney Garfield, MD summed things up … in a simple phrase, “The people of this country ... donʼt want to get sick.” “History of Total Health” blog: http://www.kaiserpermanentehistory.org/ 21
  22. 22. Some things have: Integrated care, 2010 youtube.com/kaiserpermanenteorg 22
  23. 23. Thank you. © 2010 The Permanente Federation, LLC 23

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