Say“Yes”to
Change
Copyright @ Thinking Trends Pte Ltd 2014
Ted Chan
Principal Consultant
Winston Churchill
“To improve is to change;
to be perfect is to change often.”
30	
  %	
  
Copyright @ Thinking Trends Pte...
Success of Change Effort…
%	
  
Copyright @ Thinking Trends Pte Ltd 2014
Forces of Change
External
•  Technology
•  Economy
•  Market Niche
•  Social Needs and Values
•  Government policies
Inter...
Transformation
metamorphosisjourney
CHANGE
• 	
  	
  
Copyright @ Thinking Trends Pte Ltd 2014
Emo(
• 	
  	
  
Emotional Wilderness
Journey	
  to	
  	
  Excellence	
  
Copyright @ Thinking Trends Pte Ltd 2014
Journey to Excellence
Copyright @ Thinking Trends Pte Ltd 2014
Emotional Wilderness
New Beginning
•  Denial
•  Shock
•  Anger
•  Stress
•  Enthusiasm
•  Hope
•  Acceptance
•  Impatience...
Emotion and Motivation
e<mot>ion
<mot>ivation
“Motere” = to move
Without emotions
- not motivated to anything
Copyright @ ...
Ques(on:	
  my	
  role	
  
What happens when stuck?
•  Stomach pains
•  Headaches
•  Hypertension
•  Increased conflicts at...
What’s my role?
Copyright @ Thinking Trends Pte Ltd 2014
How to lead,motivate
and help others in this
Change Journey?
Copyright @ Thinking Trends Pte Ltd 2014
1. All people are motivated
Copyright @ Thinking Trends Pte Ltd 2014
People are motivated primarily by
Fun Pain Pride
Copyright @ Thinking Trends Pte Ltd 2014
2.People will resist Change
Copyright @ Thinking Trends Pte Ltd 2014
•  Job Security
•  Psychological
Comfort
•  Control over
One’s Future
•  Purpose/Meaning
•  Competence
•  Social Connectio...
3.  You can’t change people,
just their behaviour
Copyright @ Thinking Trends Pte Ltd 2014
1.Get onto the same wavelength
Copyright @ Thinking Trends Pte Ltd 2014
W I I F M ?
Copyright @ Thinking Trends Pte Ltd 2014
a)  Listen,Listen,Listen
b)  Ask Questions
c)  Keep your message simple
1.Get onto the same wavelength
Copyright @ Thinkin...
People do not care how
much you know until they
know how much you care
John Maxwell
Copyright @ Thinking Trends Pte Ltd 20...
2.Pull,not Push
Copyright @ Thinking Trends Pte Ltd 2014
Pushing and Pulling Behaviour
Push Behaviour
•  Talk too much
•  Talk in terms that make sense to us
•  Don’t listen to th...
3.Reward and Reinforce
Copyright @ Thinking Trends Pte Ltd 2014
Resilience is key to
sustaining Change
Summary	
  
Copyright @ Thinking Trends Pte Ltd 2014
tedchan@thinkingtrends.com
Copyright @ Thinking Trends Pte Ltd 2014
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Say "Yes" to change

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Keynote speech on "Say "Yes" to Change" delivered by Ted Chan, Principal Consultant, to MINDEF on how to lead and motivate the team in the face of change; how they can turn challenges into opportunities in the journey toward excellence.

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Say "Yes" to change

  1. 1. Say“Yes”to Change Copyright @ Thinking Trends Pte Ltd 2014 Ted Chan Principal Consultant
  2. 2. Winston Churchill “To improve is to change; to be perfect is to change often.” 30  %   Copyright @ Thinking Trends Pte Ltd 2014
  3. 3. Success of Change Effort… %   Copyright @ Thinking Trends Pte Ltd 2014
  4. 4. Forces of Change External •  Technology •  Economy •  Market Niche •  Social Needs and Values •  Government policies Internal •  Innovation •  Leadership & Vision •  Workforce Demographics •  Employee Dissatisfaction •  Performance Failures Copyright @ Thinking Trends Pte Ltd 2014
  5. 5. Transformation metamorphosisjourney CHANGE •      Copyright @ Thinking Trends Pte Ltd 2014
  6. 6. Emo( •      Emotional Wilderness Journey  to    Excellence   Copyright @ Thinking Trends Pte Ltd 2014
  7. 7. Journey to Excellence Copyright @ Thinking Trends Pte Ltd 2014
  8. 8. Emotional Wilderness New Beginning •  Denial •  Shock •  Anger •  Stress •  Enthusiasm •  Hope •  Acceptance •  Impatience •  SkepticismEnding –Letting Go Copyright @ Thinking Trends Pte Ltd 2014
  9. 9. Emotion and Motivation e<mot>ion <mot>ivation “Motere” = to move Without emotions - not motivated to anything Copyright @ Thinking Trends Pte Ltd 2014
  10. 10. Ques(on:  my  role   What happens when stuck? •  Stomach pains •  Headaches •  Hypertension •  Increased conflicts at home •  Absenteeism •  Chronic depression Disease Dis-ease? =   Copyright @ Thinking Trends Pte Ltd 2014
  11. 11. What’s my role? Copyright @ Thinking Trends Pte Ltd 2014
  12. 12. How to lead,motivate and help others in this Change Journey? Copyright @ Thinking Trends Pte Ltd 2014
  13. 13. 1. All people are motivated Copyright @ Thinking Trends Pte Ltd 2014
  14. 14. People are motivated primarily by Fun Pain Pride Copyright @ Thinking Trends Pte Ltd 2014
  15. 15. 2.People will resist Change Copyright @ Thinking Trends Pte Ltd 2014
  16. 16. •  Job Security •  Psychological Comfort •  Control over One’s Future •  Purpose/Meaning •  Competence •  Social Connections Perceived Losses •  Territory •  Future Opportunities •  Power •  Social Status •  Trust in Others •  Independence and Autonomy Copyright @ Thinking Trends Pte Ltd 2014
  17. 17. 3.  You can’t change people, just their behaviour Copyright @ Thinking Trends Pte Ltd 2014
  18. 18. 1.Get onto the same wavelength Copyright @ Thinking Trends Pte Ltd 2014
  19. 19. W I I F M ? Copyright @ Thinking Trends Pte Ltd 2014
  20. 20. a)  Listen,Listen,Listen b)  Ask Questions c)  Keep your message simple 1.Get onto the same wavelength Copyright @ Thinking Trends Pte Ltd 2014
  21. 21. People do not care how much you know until they know how much you care John Maxwell Copyright @ Thinking Trends Pte Ltd 2014
  22. 22. 2.Pull,not Push Copyright @ Thinking Trends Pte Ltd 2014
  23. 23. Pushing and Pulling Behaviour Push Behaviour •  Talk too much •  Talk in terms that make sense to us •  Don’t listen to their point of view •  Use prescriptive language –like ‘should’,‘ought’and ‘can’t’. •  Leading and evaluative questions Pull Behaviour •  Seek information •  Ask question to help the other person ‘rethink’their position •  Build on their suggestions Copyright @ Thinking Trends Pte Ltd 2014
  24. 24. 3.Reward and Reinforce Copyright @ Thinking Trends Pte Ltd 2014
  25. 25. Resilience is key to sustaining Change Summary   Copyright @ Thinking Trends Pte Ltd 2014
  26. 26. tedchan@thinkingtrends.com Copyright @ Thinking Trends Pte Ltd 2014

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