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Integrate Email and Chat in your Call Center for Better Efficiency

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Companies that have focused on after sales service don’t have to adapt business process re-engineering strategies to maintain a break-even in the years to come. Provide multi channels to your customers for communication and make them feel you care. Integrate email and chat with your contact center software to enhance customer experience. Watch to know more... https://youtu.be/vzQyxQftX7U
#InterdialogUCCS #ContactCenterSolutions #MultiChannelCommunication

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Integrate Email and Chat in your Call Center for Better Efficiency

  1. 1. Integrate Email and Chat in your Call Center for Better Efficiency
  2. 2. Introduction It’s a proven fact that companies that have focused on after sales service don’t have to adapt business process reengineering strategies to maintain a break-even in the years to come. Companies with software, electronics, computer by products, gadgets etc. as their main products need to stay in touch with their customers because of the intricate systems their products are. Since people don’t find using these products easy, they prefer a guided installation or a trouble shooting. Manual help is out of question these days with the advent of technology and online trouble shooting. In such a context, entrepreneurs aim at reaching their clients in all possible ways.
  3. 3. Effective email management software enables to provide ultimate customer experience due to its amicable features such as - * Handle large number of incoming emails * Keyword analysis * Route email to right agents * Multiple sessions for an agent * Auto response * Canned messages * Convert email into tickets * Respond to customer before the Turn Around Time
  4. 4. A chat support has its own high notes and is the much sought after channel for any business. Let’s get into a brief rundown of these benefits - * Streamline the process * Lead generating and sales driving * Establish customer trust and loyalty * Quick problem solving * Convenient to customers * Competitive benefits * Increase customer accessibility * Bring a smile on customers face
  5. 5. Teckinfo offers their Unified Contact Center Suite InterDialog UCCS, which comes along with voice and the other modules of communication eg: Email, Chat, Social Media in a bundle. The award winning call center solution can be used for blended contact centers and can be integrated with other third party apps with the help of ready to use API’s. Visit our website to know more:- Teckinfo.com
  6. 6. Contact Us www.teckinfo.com info@Teckinfo.com info@teckinfo.com +91-11-49605588

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