A presentation given by accessibility expert, Kath Moonan, at a Mobile Monday Belfast accessibility workshop in September 2011. The workshop was sponsored by Vodafone Foundation Smart Accessibility Awards and ICT KTN.
Vodafone has 19 markets (total population 1.76 billion)Approximately 136 million people experience moderate or minor disability or have an access needApprox. 30 million people have a severe disabilityHowever, everyone has an access need at some point.Natalie Scott, Professor John Clarkson, Ian HoskingSagentia, 2009
Just Ask has lots of practical information on how to involve users with access needs in your research and testing.http://www.uiaccess.com/accessucd/
The inclusive design toolkit – how to implement on any designhttp://www.inclusivedesigntoolkit.com
Accessibility testing often happens at the end of a project when it’s expensive and difficult to implement changes.Include accessibility at the beginning of a project and throughout the process for maximum benefit to users and your business.
There are no defacto guidelines on mobile design. These are good starting points.
Arthritis CareRNIBAction on hearing loss (RNID)British Dyslexia AssociationLearning disability coalition
These comments and observations are gathered from users we’ve spoken to in our research and testing.
Simulators will not provide insight into what it’s like to live with a particular condition or access need.They can be used to test hygiene factors such as text size but not user experience.http://www.inclusivedesigntoolkit.com/betterdesign2/csg/csg.html
Helpful insights into real peoplehttp://designingwithpeople.rca.ac.uk/people
Most of us give affordance to products and services that are easy to use and usefulIPhone battery
How to make your mobile app accessible by Kath Moonan
Accessibility Experience How to tackle accessibility in your app1 –
Hello! • @ladymoonan • Accessibility Lead, Vodafone Group UE • 10 years experience • Senior consultant at AbilityNet • UPA UK accessibility chair • User centered design approach2 Designing an accessible mobile app –
Smart access #vsa2011 Accessibility #a11y3 Designing an accessible mobile app –
How to tackle accessibility in your own app1. Talk to people with access needs2. Plan from the beginning3. Follow guidelines4. Accessibility isn’t just about screen reader users!5. Test with people with access needs6. V1.0 may be a work in progress7. You don’t have to be perfect to be accessible4 Designing an accessible mobile app –
19 markets (total population 1.76 billion)Approximately 136 million people needs Everyone has accessexperiencemoderate orat some point minor disability or have anaccess needApprox. 30 million people have a severedisability 6 –
1. Talk to smartphone users with access needs• If you’re talking to people you are probably doing this – Mild vision impairment, dyslexia, colour blindness, older users• Contact disability organisations / adult groups / charities – Self organised, grass roots groups as well as charities – Ensure the people with access needs are from your target audiences!• Interest groups: – www.blindtechsupport.net – http://www.nida.org.uk/ (Northern Ireland Dyslexia assoc.)• Use social media #disability #dyslexia7 Designing an accessible mobile app –
Inclusive design toolkit9 Designing an accessible mobile app –
2. Plan from the beginning Accessibility Number of changes Requirements Development Deployment Project time line –
3. Follow guidelines• Mobile Web Best Practices 1.0 Best practices for mobile web design and development• WCAG 2.0 Technology agnostic guidelines from W3C• BS8878 Web accessibility: Code of practice• Barriers Common to Mobile Device Users and People with Disabilities Who is affected and what challenges they face• Designing for accessibility By and for Android developers• Android accessibility from the Google Eyes Free project• http://www.iheni.com/mobile-accessibility-guidelines/11 Designing an accessible mobile app –
Key points• Follow common design patterns• Don’t break built in accessibility• Simplicity is accessibility• Reduced functionality helps• Android: Poor access for partially sighted / low vision – Provide display options – text size, colour• Follow web standards12 Designing an accessible mobile app –
4. Accessibility isn’t just about blind people!• Arthritis is the most common condition for which people receive Disability Living Allowance (DLA)1• 1in 30 people in the UK experience sight loss2 – The majority of vision impaired people are partially sighted• 1 in 7 people in the UK with a hearing impairment3• 1 in 10 are affected by dyslexia4• 974,000 people with a learning disability in England513 Designing an accessible mobile app –
Key points on mobile usage• “If I can do it on my phone I will” (Partially sighted user)• Users may have a limited amount of time using phone / app• Users don’t know how to use their device• May be using older versions• Users don’t want different products – mainstream accessibility14 Designing an accessible mobile app –
5. Test with people with access needs• See step 1!• Include a percentage of users with access needs in every sample• Use personas and walkthroughs• Use simulators (with caution)15 Designing an accessible mobile app –
6. V1.0 may be a work in progress “If your product demonstrates enough of its unique selling points (USPs) and no more than that, you’ve achieved your minimal viable product, and you should get it out there right now.” Jonathan Hassell, Chair of BS 88788 committee This doesn’t mean don’t address the issues at a later stage!17 Designing an accessible mobile app –
Upgrades• Be careful not to degrade accessibility during upgrades• Don’t keep changing the UI and not informing users (Facebook)• Tell users about accessibility features18 Designing an accessible mobile app –
7. You don’t have to be perfect to be accessible “We may not end up with a perfect 10 for accessibility. I’m enough of a realist to know that few websites launch in a perfect state, irrespective of accessibility or not.” Accessibility expert Leonié Watson on Government Digital Service (GDS)19 Designing an accessible mobile app –
Final word to Leonié “Design like you give a damn!”20 Designing an accessible mobile app –
Thanks @ladymoonan Kath.firstname.lastname@example.org Designing an accessible mobile app –