Communication skills 737

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Communication skills 737

  1. 1. Effective Communication SkillsBy :- Santosh SalveEmployee id :- 16914 1 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  2. 2. Objectives Define and understand communication and the communication process List and overcome the filters/barriers in a communication process Practice active listening Tips to improve verbal and non verbal communication 2 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  3. 3. What are the most common ways we communicate? Written Word3 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  4. 4. What is Communication?Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent. 4 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  5. 5. The Communication Process Medium BarrierSENDER RECEIVER(encodes) (decodes) Barrier Feedback/Response5 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  6. 6. Types of Communication One-way communication Two-way communication One to many6 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  7. 7. Components of CommunicationVerbal CommunicationVocal communicationNon-verbal communication7 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  8. 8. Features of Effective Communication Active Listening Eye contact Posture Simple language Questioning skills 8 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  9. 9. Benefits of effective communication Quicker problem solving Better decision making Steady work flow Strong business relations Better professional image9 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  10. 10. Barriers to communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Cultural differences Poor listening skills Use of jargon Distractions10 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  11. 11. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard.You must choose to participate in the process of listening. 11 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  12. 12. Active Listening The process of recognizing, understanding, and accurately interpreting communicated messages and responding to spoken and/or nonverbal messages.Steps to Effective Listening: Hearing Interpretation Evaluation Respond 12 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  13. 13. Tips to become a better listener Don’t talk – listen. Don’t jump to conclusions. Listen between the lines. Ask questions/paraphrase. Don’t get distracted by the environment. Keep an open mind. Be willing to listen to someone else’s point of view and ideas. Provide feedback. Take advantage of your brain power. 13 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  14. 14. Improving Verbal Communication-Tips o Eliminate Noise o Get Feedback – Verbal & Body Signals o Speak Slowly & Rephrase your sentence o Don’t Talk down to the other person o Listen Carefully & Patiently14 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  15. 15. Improving Body Language - Tips Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely 15 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  16. 16. Success for YOU……in the new global and diverse workplace requires excellent communication skills! 16 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  17. 17. Questions17 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  18. 18. Contact Us for :-Sales, Queries or Free QuoteMr. Santosh Salve ThankBusiness Development Mgr.Mob: +91 99222 21349 YouEmail: santoshs@techmodi.comSkype IM: - santoshsalveMSN ID: - santoshsalve@live.comGtalk ID: - santosh.salve@gmail.comWebsite: - www.techmodi.com

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