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  1. 1. MSR SNACK BAR AND CATERING COMPANY PROFILE LICENCE No. : TR 42370 TIN No. : 1177617.5 SP No. : SP 0019833
  2. 2. MSR SNACK BAR AND CATERING CONTACT DETAILS NAME OF THE BUSINESS – MSR SNACKBAR AND CATERING POSTAL ADDRESS – P.O BOX 14769 Maseru 100, Lesotho PHYSICAL ADDRESS – Tradorette Complex, 1st Floor, Room 1 Kingsway Road, Maseru – Lesotho CONTACT No.’s – (+266 59102048/ 58031005) Owners – Teboho Sefuthi and Mateboho Sefuthi OUR BANKING DETAILS BANK NAME – LESOTHO POST BANK BRANCH NAME – MASERU TYPE OF ACCOUNT – SAVINGS ACCOUNT NUMBER – n/a
  3. 3. MSR SNACK BAR AND CATERING BRIEF BACKGROUND MSR SNACK BAR AND CATERING is the newest business agency based in Maseru. Established in 2016, it is 100% owned and managed by Basotho. 1. OUR AIM To embrace change and provide products and services that are really needed in the market. We take pride in being able to offer our clients a top class service at all times. 2. OUR VISION To become the first choice business outsource partner for all enterprises and organizations in both the private and public sectors. To continually adhere to our social responsibility and obligations through creation of jobs and transfer of skills. 3. OUR MISSION STATEMENT To provide a cost effective range of food solutions and services backed by professional service, high quality and compete on a value added basis. a. These flexible service packages are designed to meet the needs of our clients in the public and private sectors. The company is customer driven and more than meets all related standards, which under write its capacity to deliver the effective, efficient and economical services. b. The company strives to deliver food solutions that accurately reflect our client’s needs. To do this, we pay close attention to the client brief and have an in-depth understanding of their events and supply good food.
  4. 4. c. We focus on quality products that add value and tailor our service and facilities to satisfy the evolving needs of our customers and suppliers. We will continue to set pace in our industry and extend our network, seeking geographical markets where our superior sales, distribution and services skills bring an additional competitive advantage. 4. CUSTOMER SERVICE DELIVERY One of the most important components in any business is the way that customers are dealt with. MSR CATERING AND SNACKBAR fosters prompt and superior customer service through the following key performance areas: -  Manage customer requests  Build customer relations  Maintain healthy stakeholders’ relations  Communicate with customers with matters affecting them (Proactive Customer Communication)  Measure customer satisfaction  Continuous improvement in services 5. BUSINESS PHILOSOPHY AND ETHICS  To build strong relations with our suppliers and customers.  To build mutual trust- Internally and Externally.  To provide excellence in customer services.  To provide quality products and services.