Team Interface is a South Korean service design consulting firm established in 1996. The document provides an overview of the company's history, organizational structure, services, global partnerships, clients, and project portfolio. Key services include service experience, user experience, brand experience, and a service design process that involves investigation, creation, proposition, and implementation stages. The company has partnered with design firms around the world and has worked with clients across various industries in South Korea.
5. We are facing new challenge even at this moment.
Rapidly changing global economy, the change of industrial structure and paradigm,
endless challenge for innovation…
Responding to changing needs and desires of customer, we have strived silently for the past 19 years always with insight one step ahead and leadership.
The challenge about user-centered experience,
innovation of team interface is now continuing at this moment.
6. Out of thought considering myself as the center of life,
Happiness and freedom by experiencing other person
who is different from me, greater than myself.
Endless agony and effort, continuous challenge and passion for this.
These are the philosophy of Conatus, team interface.
9. 1996
2000
2010
2011
2013
Team interface was
established.
Converted to (Ltd)
Team interface corporation.
Joined to SDN (Service Design Network)
Established Service Design
Council Corporation
(President’s message of
Team interface)
Designated as IUXP (International UX Partners)
OUR HISTORY
10. ORGANIZATION CHART
Group Leader
Executive
Director
Annex Research Institute
Executive
Director
President &
CEO
Management
Support Team
Service
Experience
Team
User
Experience
Team
Brand
Experience
Team
11. BRAND
EXPERIENCE
USER
EXPERIENCE
SERVICE
EXPERIENCE
- Brand Strategy
- Brand Naming
- Brand Identity Design
- Visual Communication Design
- Editorial Design
- Product Design
- Space Branding
- Service Design
- Business Canvas
- Design Strategy
- Service Branding
- Service Strategy
- Co-creation Workshop
- Experience Modeling
- Customer Experience Design
- Customer Research
- Product Testing
- Usability Testing
- Multi device design
SERVICE AREA
12. GLOBAL PARTNERSHIP
ITALY experientia
FRANCE Extensia
UK amberlight
UK cxpartners
SINGAPORE Human Factor International
USA Jacob Nielsen(NN/g Group)
USA User Centric
USA KOHL Group
14. - Service design for crime prevention in Seoul
- Service design for vicinity of Jongmyo tapkkol
Park in Seoul
- Service design establishing KT-IBK Smart
branch
- UX Consulting for Korea Power Exchange
next generation system
- Developing evaluation system for Hyundai
Motor multimedia UX
- Developing evaluation system for Samsung
Electronics UX
- Developing evaluation system for SK Planet
UI Index and service evaluation
- KBS Web/Mobile UX Consulting
- Yonsei University Website UX Consulting
- Samsung life insurance UX Consulting
- Kyobo life insurance UX Consulting
- Canada, British Columbia Website UX
Consulting
- Hyundai home shopping new information
system UX Consulting
-Service design for environmental improve-ment
of vulnerable area in Seoul
-Service design for technology commercial-ization
support of Korea Electronics and
Telecommunications Research Institute
small business.
- Service design Workshop of Seoul Asan
Medical center
-Developing evaluation method of usability for
Hyundai motor driver’s behavior pattern
-Distraction level evaluation of drivers target-ing
general customer of Hyundai
-Samsung SDS mobile desk container UX
Consulting
-SK Planet TStore VOD/hoppin service user
survey
-SK Planet Launcher service user survey
-SK Planet Movile Browser Start page service
user survey
-SK Planet UI Index Service evaluation
-User survey for -SK Planet NFC Tag Device
recognition test
-KTH SKY T shopping upgrading project
-UX Research for Healthy Behavior Game
Concept
-Daewoo Securities Smart Trader Design Guide
-Hyundai- amco Home network smart phone
application design
-SK Securities HTS UX Consulting and Visual
Design
- Busan Paradise hotel Service Design
- Paradise T&L Service Design
-Samsung SDS Mobile desk UX Consulting
-Samsung SDS Wyzmeeting Web/App UX
Consulting(UI/GUI)
- Developing Samsung electronics UX evalua-tion
system
- Melon PC Web/App UX Consulting
- Medical operation robot Service Design
- Hyundai Mobis AVN HMI usability evaluation
consulting
- Ministry of health and welfare Website Ser-vice
Design
2013 2012 2011
P R O J E C T H I S T O R Y
15. P R O J E C T H I S T O R Y
2010 2009
-Daewoo Securities BESTez Qway UX
Consulting
- KT CB Service Design
- SKT Mobile Android stock trading system UX
Consulting
-Hyundai card automobile insurance/Inbest
website UX Consulting
- Hyundai Merchant Marine WINS UX
Consulting
- Supreme Court Website UX Consulting
- HP Support Page UX Consulting
- Samsung Sync Manager UX Consulting
- Samsung SDS Mobile Office UX Consulting
- Hyundai card customer support system
usability improving project
- Korea Exchange Bank internet banking
system UX Consulting
- GSeshop Website UX Consulting
- HP. Com information Architecture Consulting
- Samsung hospital Website UX Consulting
- KOSCOM PowerBase UX Consulting
- HP. Com Website UX Consulting
- Hyundai card marketing sales supporting
system UX Consulting
-Samsung Interactive TV text input solution
UX Consulting
16. Service design is implemented with the stage of investigation, innovation, suggestion, implementation utilizing Service Design methodology,
it aims to provide sustainable service which can find potential needs through various customers and stakeholders centered observation/interview method and satisfy.
Investigation
Desk Research, Observation,
Shadowing, Contextual
Research, Interview
Branding, Service Scenario Guide
Creation
User survey and analysis of current situation
Construction and
verification
Document investigation, customer investigation (fixed amount& fixed quality investigation) Example study, interview with stakeholders
Design and service program application, operation program, evaluation for user’s satisfaction
STEP 1
STEP 2
Implementation
STEP 4
Proposition
STEP 3
Data Analysis, Stakeholders Map, Co-creation, Workshop, Customer Journey Map,
Scenario, Ideation
Needs and
insight deduction
Survey result analysis and establishing strategy/direction, Stakeholder’s map, Establishing design direction
Service Concept,
Service Prototype,
Service Blueprint
Concept deduction and
prototype
Idea verification and actualization, Service development, Service blue print, Service detail composition and activation plan
Service
New
Service
PROCESS
Understanding strategy
Customer investigation
Trend analysis
External environment analysis
Journey map
Stakeholder analysis
Co-creation Workshop
Verification
Production
Evaluation
Construction
Concept
Prototyping
Service
blueprint
17. STEP 1
INVESTIGATION
Understanding the essence and purpose of service strategy through business analysis, utilizing methodology accompanying wide environment investigation, we can establish sustainable business strategy to cope with the change of
external environment.
PROCESS
18. To supply customer-centered products or service as entrepreneurial success factor and opportunity
element based on customer survey and trend
investigation analysis, we provide various tool and process which can deduct cooperation system with various stakeholders and service frame work.
STEP 2
CREATION
PROCESS
19. During the process manufacturing concept of product or service and prototype, we consider various perspectives of customers who use or purchase and service provider, provide various tool to verify actual environments of service.
STEP 3
PROPOSITION
PROCESS
20. During the process manufacturing concept of product or service and prototype, we consider various perspectives of customers who use or purchase and service provider, provide various tool to verify actual environments of service.
STEP 4
IMPLEMENTATION
PROCESS
22. ENVIRONMENT /
SPACE DESIGN
BRANDING /
BRAND IDENTITY
PRODUCT
DESIGN
DIGITAL
CONTENTS
BUILDING UP
COMMUNITIES
ORGANIZATION /
PROCESS PROGRAM
GUIDELINES /
TOOLKITS
30. Vacant square frame which represents infinite possibility and potentiality to contain everything, visualizes brand concept simply and strongly, its initial meaning square emphasizes the desire which intends to open new possibility through design value, competitiveness.
BRAND DESIGN
2014
DESIGN CONTAINER
DESIGN CONTAINER
BRAND IDENTITY
36. To decrease the fear for crime and to secure safety from poor surrounding, Seoul Hongeun 1-dong safe village making design consulting provided many things covering from naming Hobakgol(pumpkin village) which is the new brand name to solution which can solve
transportation through workshop with villagers, villager’s reception room.
To protect vulnerable social group, to expand village community, to build the infrastructure of villager-centered safety village, we implemented community participation program along with external change such as improving aged facility, installing safety facility.
HONGEUNDONG SAFE TOWN
SERVICE DESIGN PROJECT
SERVICE
EXPERIENCE
2014
SEOUL METROPOLITAN
GOVERNMENT
38. SERVICE
DESIGN
2013
SEOUL METROPOLITAN GOVERNMENT
CITIZEN’S FOREST PARK
SERVICE DESIGN
‘Sleepless knowledge forest’
The crime prevention design consulting for Yangjae Citizen’s Forest provided the space to read and to have meeting by actualizing the characteristics of Park which we can speculate silently.
39. SEOUL CRIME PREVENTION
DESIGN PROJECT
‘Seoul crime prevention vaccine design project’ intended to protect vulnerable social group and enhance the quality of citizen through preventing crime by design.
Based on existing CPTED(crime prevention by environment design), it adopted service design methodology, analyzed the needs of citizens and students who are the principle agent, obtained insight through the participation of experts of various fields and villagers.
This project which is named as Sogeum gil(salt road(area)) and Dream-up(school), represented the policy direction of other public design for crime prevention and received fervent response by being announced through ‘Seoul international crime prevention design seminar’ where domestic and international famous experts participated in November. 2012.
SERVICE
EXPERIENCE
2012
SEOUL
DESIGNATED BY MINISTRY OF TRADE
INDUSTRY AND ENERGY