1. PRODUCT MARKET STUDY ON
ICT INDUSTRY IN VIETNAM
2012
Prepared by MATRADE Hanoi

2. TABLE OF CONTENTS
1. OVERVIEW OF THE VIETNAM ICT MARKET .................................................... 1
2. INTERNET IN VIETNAM ..................................................................................... 6
3. IT SECTOR.......................................................................................................... 9
4. APPLICATION OF ICT ...................................................................................... 10
5. HARDWARE INDUSTRY .................................................................................. 12
6. SOFTWARE INDUSTRY ................................................................................... 16
7. HUMAN RESOURCE IN VIETNAM ICT ............................................................ 16
8. OPPORUNITIES FOR MALAYSIAN EXPORTERS........................................... 18
9 STRENGTH, WEAKNESSESS,OPPORTUNITIES AND THREATS ................ 20
10 DOING BUSINESS IN VIETNAM ..................................................................... 21
11. INTERNATIONAL COOPERATION................................................................... 28
12. CONTACT OF OPERATORS, ORGANIZATION & ASSOCIATIONS AND TOP
ENTERPRISES ON ICT ........................................................................................... 34
13. SEVERAL LEADING UNIVERSITIES AND INSTITUTES OFFERING ICT
TRAINING AND PROVIDING IT-TRAINING SERVICES ......................................... 45
14. ANNUAL ICT EVENTS ...................................................................................... 46
15. USEFUL WEBSITES ......................................................................................... 48
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3. 1. OVERVIEW OF THE VIETNAM ICT MARKET
1.1 . Industry Overview
Vietnam’s strong economic growth, ongoing economic reforms, and a large young
population combine to create a strong demand for new technology.
This, alongside the country’s accession into the WTO early in 2007 has increasingly
attracted foreign direct investment into the country, significantly increasing the
communication needs of enterprises being set up.
The Vietnamese government has a strong commitment to develop its ICT industry
particularly in software production, internet infrastructure, IT education promotion and
human resources development. Telecommunications and related industries are currently
among of the fastest growing areas, and Vietnam's telecommunications sector was rated
by the International Telecommunication Union as the second fastest growing market in
the world after China.
Series of software industrial zones were established in many provinces especially in big
cities like Hanoi, Ho Chi Minh City and Da Nang. Many big international electronic and
telecommunications groups have invested in Vietnam such as Alcatel, Siemens, NEC,
LG, Canon and others.
ICT applications are now implemented in economic, social, management, manufacturing
activities and in all public and private sectors, individual and organization, society and
family.
Besides that, ICT human resources (HRs) for application and development are
enhancing in both quality and quantity, structure of human resources has been changed
to increase high quality and new technology labor. Vietnam ICT Industry consists of
Telecommunication Industry, Software Industry, Hardware industry and Digital Content
Industry.
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4. Brief on the achievements of ICT sector of Vietnam:
 ICT human resources have been sharply increasing in quantity and its
quality has improved
- A sharp increase in the number of universities and colleges offering
ICT training, from 192 in 2006 to 277 in 2010
- Human resource nearly doubled during 5 years, from 150,000 in 2006
to 250,000 in 2010, recording an average growth of 13% - 18% per
year
- Average wage increased over 20% per year, especially digital content
industry increased from US$2,820/year (2006) to US$ 4,896/year in
2010
- Ratio of revenue/labour cost reached at high level, over 20 times for
hardware industry and nearly 4 times for software and digital content
industry.
 IT industry has rapidly developed which contributed to the GDP growth
- Average growth of 20% - 25% per year, 2,5 – 3 times higher than the
GDP growth
- Revenue of IT industry gained US$7.6 billion (increased 24%),
revenue of telecommunications services was US$9.4 billion,
bring the total revenue of telecom and IT industry in 2010 to
US$17 billion, 17 times higher than that in 2000
- Import-export turnover recorded at US$7.5 billion in 2010
 Information and communication technology infrastructure met the
international standard
- Over 62% of households has fixed telephone. Ratio of mobile phone
subscribers is 1.27 subscriber/person
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5. - 5 enterprises (4 licences) providing 3G mobile telecommunications
services.
- Testing licence for 4G network has been granted
- Over 90 enterprises providing internet service
- Number of internet users increased over 17%/year
- Domestic internet bandwidth: 605.622 Gbps
- International internet bandwidth: 487.2 Gbps
 IT application extended widely
- 62/63 provines and cities, 28/30 ministries and ministrial-level
agencies have website/portal
- Have over 94,000 online public services, with 775 services at level 3
(online registration and online handle), 4 services at level 4 (online
payment)
- 100% Government offices have a specialized unit of IT and internal
network
- Over 14.7% of households has computer, 13.2% using internet
- Approximately 90% of enterprises using internet
- 67.8% of enterprises using accouting/financial software
- The rank of Vietnam in networked readiness index (NRI) table of The
World Economic Forum increased from 75 (2001) to 55 (2010)
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6. 1.2. Market Snapshot
The Vietnamese IT market also can be segmented into three sectors: hardware,
software and services. The IT hardware market encompasses IT equipment and
devices, ranging from desktops, laptops, servers to all computer components and
peripherals. The IT software market includes a wide variety of software, including office
software, operating systems, anti-virus software, Internet software, graphic design
software, and network and enterprise software. The IT service market comprises
personal computer services (rental, repair, maintenance, system consultancy and
design) and IT training.
In 2006, The International Telecommunications Union (ITU) listed Vietnam’s ICT market
as one of the fastest growing markets in the world. Vietnam has a population of 84
million but only around 10 percent of the population possesses mobile phones.
However, in the year of 2007, there was a 70 percent growth in total number of people
possessing mobile phones, showing the huge potential of the Vietnam ICT market.
What’s more, with Vietnam’s entry to World Trade Organization (WTO) since January
2007, foreign investors are allowed to hold a maximum of 49 percent share of a joint
venture company in the telecom industry.
Overseas enterprises therefore can penetrate the Vietnam ICT market by forming joint
ventures with local enterprises, which will undoubtedly accelerate the development of
the Vietnam ICT market and connections to the international market more effectively.
1.3. Government Strategies
In October 2010, Vietnam Ministry of Information and Communications is expected to
complete a Government strategy to upgrade the country’s information technology (IT)
infrastructure by 2020. The strategy is aimed to increase total revenue of the IT sector
as a percentage of GDP from between 17 to 20 percent and, in the long-term, increase
the information communication sector’s contribution to the GDP to between 20 and 23
percent.
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7. The ministry has outlined six phases of implementation:
 To continue developing and improving telecommunications infrastructure;
 To extend access to telephones, audio-visual equipment and computer
systems nationwide;
 To develop IT applications in State-run agencies;
 To develop IT solutions that serve the daily needs of the people: to
develop an IT-skills base in the labour market: and to support
international IT cooperation.
1.3.1. Goal and Objective to 2020
To 2010 : Vietnam will be at the upper average level in the ASEAN
countries in terms of information society
To 2020: Vietnam will become one of advanced country in ASEAN in ICT
development and application
1.3.2. Some Main Objectives
a) APPLICATIONS : E-Vietnam
Telecommunications and IT have been applied broadly in every sectors
and industries in order to build up and develop e-Vietnam with:
 E-citizen
 E-government
 E-enterprises
 E-transaction and E-commerce
b) INFRASTRUCTURE : Meet the society need
Telecoms, Internet, broadband, etc
c) INDUSTRY: Leading Economic Sector
Vietnam becomes an attractive and reliable country for investors,
especially for ICT co-operation
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8. d) HRs: International Standard
To develop the ICT human resources toward integration and international
standard
2. INTERNET IN VIETNAM
12/2009 12/2010
a) Total numbers of internet users 22,779,887 26,784,035
b) Internet users per 100 inhabitants 26.55 30.65
c) Total number of broadband Internet 3,214,584 3,669,321
subscribers
d) Broadband Internet subscribers per 3.71 4.20
100 inhabitants
e) Households with internet access at 11.76 12.84
home per 100 households(estimated)
f) International Internet bandwidth (bit/s) 4,125 4,849
per internet user
g) Number of registered .vn domain name 133,568 180,870
h) Number of allocated IP4 addresses 6,898,176 12,605,440
i) Number of allocated IP6 42,065,885,184/64 46,360,918,01
addresses(unit/64) 6/64
Source: Vietnam ICT, White Book 2010
Number of Internet users in Vietnam increased nearly 10.9 percent over the past ten
years, reported Thanh Nien news. Quoting statistics from InternetWorldStats.com
and Cimigo, the newspaper reported that one-third of the Internet users were
students, while white-collar workers accounted for 40 percent. Cimigo’s survey of
nearly 3,000 Internet users from six cities and provinces like Ho Chi Minh City and
Hanoi showed that two-thirds accessed the net every day for around two hours and
20 minutes on weekdays, and a little less time during the weekends the paper
added. (Source: www.Business-in-Asia.com)
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9. In particular, the extremely rapid growth of the Internet has contributed significantly
to the market demand growth in IT hardware and software. According to Vietnam
Internet Network Information Centre, the number of users up to December 2010 is
26,784,035.
Vietnam’s Internet Users %
Characteristics
Male 41
Female 24
18-30 53
31-40 23
42-50 10
Access point
At internet café 3
At work 15
At home 31
Internet service 50
Usage a week
Less than 30 min 13
31-60 40
1-2hours 22
2-3hours 15
3-4hours 4
4-5hours 1
Source: AC Nielsen Omnibus Internet usage in HCMC
and Hanoi
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10. 2.1 . Internet: What do the Vietnamese use it for?
%
Catching up with news 80
Chatrooms 66
Email 65
Listen to music online 56
Read small ads 40
Play games 36
Watch movies 32
Work 20
Study/homework 18
Send SMS 16
Search for update information of stock 16
market
Job search 14
Check the weather 12
Blogging 7
Dating online 6
Shopping online 5
Banking online 4
International phone call 2
Source: Nielsen (www.acnielsen.com)
2.2 Total internet services revenue
Year Million USD
2006 107.73
2007 162.24
2008 248.43
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11. 2009 356.89
2010 390.82
3. IT SECTOR
3.1 . IT Industry Revenue (million USD)
Growth rate of
Revenue ($Mil USD) 2008 2009 2010
2010(%)
Total revenue of IT
5,220 6,167 7,629 23.71
industry
Hardware industry
4,100 4,627 5,631 21.69
revenue
Software industry revenue 680 850 1,064 25.17
Digital content industry
440 690 934 39.71
revenue
Source: Vietnam ICT, White Book 2011
During 2000 – 2010, the annual growth rate of IT industry is 20% – 25%, in which
hardware industry is dominant. From the above table, we can see that its
revenue is accounting for approximately 75 per cent of the total revenue of IT
industry. However, software and digital content industry are developing fast. In
2010, digital content industry is growing fiercely, increased 39.71 per cent
against up 2009 and software industry also increased 25.17 per cent against up
2009.
3.2 Total numbers of employees in IT (persons)
2008 2009 2010
a) Hardware industry 110,000 121,300 127,548
b) Software industry 57,000 64,000 71,814
c) Digital Content Industry 33,000 41,000 50,928
Source: Vietnam ICT, White Book 2011
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12. 3.3 Average of revenue per employment in IT sector(USD/person/year)
Revenue per worker (USD/person/year) 2008 2009 2010
Hardware industry 37,200 38,145 44,148
Software industry 12,000 13,281 14,816
Digital content industry 13,300 16,829 18,339
Source: Vietnam ICT, White Book 2011
3.4 .Average of Wage in IT Sector (USD/person/year)
Wage per worker 2008 2009 2010 Growth rate
(USD/person/year) 2010(%)
Hardware industry 1,440 1,809 2,201 21.66
Software industry 3,600 4,250 5,123 20.54
Digital content industry 2,820 3,505 4,896 39.68
Source: Vietnam ICT, White Book 2011
According to the government software outsourcing industry development goals,
the industry should achieve a 35-40 percent growth rate with sales of US$1,064
million in 2010. From the table above, workers in the software industry now the
highest pay in the ICT industry, however, the wage average of workers in the
digital content industry has been increasing rapidly to 39.68 percent in 2010
4. APPLICATION OF ICT
4.1 Public sector
The Vietnamese Government is actively promoting and implementing e-government to
become more efficient and effective in its governance. Major consumers of IT hardware
and software in the Government sector include the Government Office; People’s
Committee Offices at provincial, city and district levels; Customs agencies at national,
provincial and municipal levels; Tax agencies at national, provincial, municipal and
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13. district levels; and Ministry of Planning and Investment as well as Departments of
Planning and Investment at provincial and municipal levels.
Ratio of computer over administrative officials (%)
2008 2009 2010
Ministries,ministrial-level agencies 77.86 81.41 88.50
Provinces, centrally-run cities 37.36 55.87 63.19
Source: Vietnam ICT, White Book 2011
Ratio of computers with internet access (%)
2008 2009 2010
Ministries, ministrial-level agencies 80.33 69.78 88.37
Provinces, centrally-run cities 79.30 71.47 85.53
Source: Vietnam ICT, White Book 2011
Ratio of government agencies with a website/portal
2008 2009 2010
Ministries, ministrial-level agencies,
26/30 27/30 28/30
government-attached agencies
People’s committees of provinces,
59/63 61/63 62/63
centrally-run cities
Source: Vietnam ICT, White Book 2011
Ratio of government agencies with IT unit & internal network (%)
2010
Ministries, ministrial-level agencies
- Provincical agencies 100
- Ministrial and ministrial-level agencies 100
Source: Vietnam ICT, White Book 2011
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14. 4.2 .Private sector
IT application are mainly to support basic business activities (Accounting, HR, websites).
The level of IT application in private sector is much higher than government.
With a community of approximately 400,000 businesses and 60 percent of the total IT
outlay, the private sector is a major consumer of IT hardware and software. On one
hand, many large local companies and multinationals are spending more money on
upgrading their IT hardware and software. On the other hand, the SMEs, which account
for about 95 percent of the total number of businesses in Vietnam, are increasing their
investment in IT hardware and software in order to become more efficient and
competitive
5. HARDWARE INDUSTRY IN VIETNAM
According to Ministry of Information and Communicaion’s report, in 2010, total
turnover from hardware reached up to US$5.6 billion, increased 21.69 percent
against 2009.. Products of hardware sector are in the top exports of Vietnam in many
last years. In 2010, Vietnam exported US$5.66 billion of products of hardware sector
to 35 countries, in which main products are computers, spare parts and electronic
products and telecommunication equipments. In the same year, export turnover of
telecommunication equipments recorded a fierce increase of 242.1 percent, from
US$606.8 million in 2009 to US$2,076 million in 2010.
The hardware sector has so far lured over US$5.7 billion in FDI, including those of
big names like Intel, Samsung, Canon, Nidec, Compal, Fujitsu, Foxconn. They also
are the key players in Vietnam’s ICT industry.
ICT Import – Export (Million USD)
Growth rate
Item 2008 2009 2010
2010 (%)
Computer, spare parts
and electronic products 2,638 2,763 3,590 29.9
export turnover
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15. Telecommunication
equipments export 168.8 606.8 2,076 242.1
turnover
Computer, spare parts
and electronic products 3,714 3,953.9 5,208.6 31.7
import turnover
Telecommunication
equipment import 1,995.9 2,573.1 2,429 -5.6
turnover
Source: Vietnam ICT, White Book 2010
6. SOFTWARE INDUSTRY IN VIETNAM
The Software Industry is an important industry of the Information Technology (IT).
The Software Industry includes activities of manufacturing, trading and providing
software services. The software industry is a new economic branch with high added
value and great prospect. In addition Vietnam’s software market is developing rapidly
and is offering good investment potential for investors.
Vietnam’s software industry has been growing 35 percent annually in the last 10
years. The revenue of this market reached to US$1,064 million in 2010 and exported
US$340 million in 2009. Currently, Vietnam has more than 1,000 software
companies employing about 71,814 people; and over 200 companies, with average
size of 150-200 employees, engaged in software outsourcing services. There were
two businesses that achieved CMMI level 5 certification, and dozens of companies
have CMM-4, CMM or ISO-9001-3. There are some companies with more than 1000
employees, such as FPT software, FPT Information Systems, TMA, PSV, etc.
Software applications focused on electronic entertainment, value-added services on
the Internet and mobile networks are the current focus.
Vietnam is emerging as destination for software outsourcing. Vietnam is now one of
the 10 most attractive global services location in the world. Many reports noted that
Vietnam's software processing industry is growing rapidly. Vietnam's position was
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16. 8/50 in leading locations for software processing according to the report of
Offshoring Opportunities of A.T.Kearney (increased 2 grade against 2009 and 11
grade against 2007). Vietnam is emerging as the destination for the software
outsourcing: Gartner selects Vietnam in 10 leading locations for offshore services in
Asia/Pacific and Japan region in 2010; A.T. Kearney lists Vietnam is the top 10 for
Global Services Location Index of 2009; KPMG selects HCM City as location to
watch for the next outsourcing boom (Feb 2009); Tholons (2007, 2008, 2009) selects
HCM City in the top 10 of emerging market for software outsourcing.
Vietnam was the first choice of Japanese companies seeking foreign partners for
software outsourcing orders, according to a survey by the Japan Information
Technology Services Industry Association in 2009.
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17. The A.T Kearney Global Services Location Index, 2011
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18. Local software businesses perform all kind of software outsourcing services, but
most orders they receive are related to software testing and data entry. Specialist in
this field actually wanted high-level orders, but the country's current capacity does
not allow them that. According to the government’s software outsourcing industry
development goals, the industry will achieve a 35-40 percent growth rate with sales
of US$800 million per year in 2010. The goal aims to make Vietnam one of the 15
most developed software outsourcing industries in the world.
A Decision was issued by Prime Minister 50/2009/QD-TTg on 4/29/2009,
"Regulation on Management & Development Program of the software industry and
the development program of the digital content industry in Vietnam" in order to
remove obstacles and promote the implementation of development programs and
software. According to the latest report of IMT Solutions Company, one of the
leading ICT services companies in Vietnam, Vietnam is now in the top 3 fastest
growing telecom market in Asia. The key players in telecom industry are Vinaphone,
Viettel, Mobilephone. Its revenue reached to US$6.87 billion with growth rate of 33
per cent in 2009.
7. HUMAN RESOURCE IN VIETNAM ICT
Even though Vietnam's ICT industry is growing at the rapid rate, the challenge is the
human resources shortage in the field. According to the government, Vietnam would
spend about VND900 billion (US$50.54 million) on training human resources of IT in
the period 2011 - 2015. By 2015, Vietnam expects to have 600,000 IT experts, and
the figure is expected to be up to one million in 2020.
However, as the graph below showed, the number of the schools stayed the same in
2008 and 2009 and increased slightly in 2010; while number of students enrollment
is continuously increased year by year.
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19. Source: Vietnam ICT, Whitebook 2011
Vietnamese Government also has programs, plans to develop the human resources in
ICT sector such as Plan on development of Vietnam’s Information Technology Human
Resources up to 2020 or The master plan on development of Information Technology
Human Resources to 2015 and orientations towards 2020 by Prime Minister.
Government’s HR development plan aims to have 1 million IT workforce by 2020, 80 per
cent of IT graduates will be well trained in profession and language to meet the
international standard. Vietnam will continue to open for foreign training centers and
universities to set up in Vietnam to address the growing market.
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20. 8. OPPORUNITIES FOR MALAYSIAN EXPORTERS
8.1. Observations and Opportunities for Malaysian Exporters
Vietnam is one of the fastest growing ICT markets. The Vietnamese IT market is
estimated to grow at a compound annual growth rate (CAGR) of 12% over the 2011-
2015 period as per BMI’s estimate. According to the government, Vietnam will spend
about VND900 billion (US$50.54 million) on training human resources of IT in the next
five years. By 2015, Vietnam expects to have 600,000 IT experts, and the figure is
expected to be up to one million in 2020.
Vietnamese Government also set up the development plan of its ICT sector with the
vision of 2015 and 2020. With a young and dynamic population, competitive costs and a
strong encouragement and motivation from Vietnamese Government to develop its ICT
industry, Vietnam is making favourable conditions for foreign investors in this sector.
Malaysian investors should consider to explore this potential market.
Compared to other developed market in Asean, Vietnam is one of the most attractive,
especially its IT outsourcing. Ha Noi and Ho Chi Minh is in the list of top 50 emerging
global outsourcing cities. Ho Chi Minh City ranked 6th and Hanoi City ranked 11th in the
IT outsourcing in 2010. Ho Chi Minh City is recognized as the established global
outsourcing city for Product Development and Software Testing.
Vietnam was the first choice of Japanese companies seeking foreign partners for
software outsourcing orders, according to a survey by the Japan Information Technology
Services Industry Association in 2010. Software services and digital content industry
including mobile equipment, e-newspaper, online databases, and online games are
forecasted to be the fastest growing areas.
Furthermore, with the strong reform strategies proposed by the government, not only the
state owned enterprises and government agencies are bound to apply IT in
management in order to improve their efficiency, but also local businesses are strongly
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21. increasing its need for IT solutions to improve business process and operation
efficiency.
Products of ICT sector are always in the top ten of items that Vietnam imports annually.
And Malaysia is also in the top of countries that Vietnam has imported a big value of ICT
products from, especially Computers, electronic products, parts and accessories. In
recent years, Vietnam imported ICT products mainly from China, Singapore, Japan,
Malaysia.
After the economic recession of the last two years, Vietnamese consumers are now
more confident about their personal future finances. It can be clearly seen that
telecommunications is booming in big cities such as Ho Chi Minh City and Hanoi, with
the introduction of more advanced phones, mobile software and attractive plans from
operators.
Moreover, “Made in Malaysia” electronic products are popularly displaying at many
electronic supermarkets. The quality of these products are evaluated relatively high by
Vietnamese consumers. This will be a great opportunity for Malaysian exporters to
further promote its ICT products to Vietnamese market.
8.2 ICT-Related Opportunities in Vietnam
a) Mobile Contents
i. Niche opportunities for mobile content, applications, and
solutions
ii. Value-added services for interactive mobile, Internet, and
television
b) Broadband IT
i. Developing alternative broadband technologies, including WiMAX
and fiber
ii. Partnering with established network operators to provide 3G
services
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22. c) Financial IT
i. Mission Critical Applications (flexible and scalable solutions)
ii. Expert systems for various bank functions including
accounting, trading room, mortgages, financial software, and
funds management
iii. Banking sector and securities online trading
iv. Electronic commerce
v. Network security solutions
d) Health IT
i. e-Healths
e) IT Services
i. IT technical training and IT consulting
ii. Software/hardware development
iii. Data centre/storage
iv. Web services
9. STRENGTHS, WEAKNESSES, OPPORTUNITIES AND THREATS (SWOT
ANALYSIS)
STRENGTHS WEAKNESSES
 Vietnam is recognized as having  Inadequate skills and funds for ICT
one of the fastest growing in the health sector
economies in the world.
 Lack of comprehensive and
 The Vietnamese government has a transparent legal system
strong commitment in developing
the ICT industry.  Enforcement of all forms of
intellectual property rights is weak
 Relevant regulations have been
adopted to facilitate a good  Low level of technology
business environment. infrastructure and capacity (due to
regulations on investment and
 There are large numbers of trained foreign ownership and limited
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23. IT engineers in both the software international connectivity)
and hardware industry, and huge
numbers of graduates every year.  Vietnam’s financial services sector
is relatively small and
 The labor market offers underdeveloped, with low
exceptional labor price advantages penetration of consumer and SME
services.
 Vietnamese ICT graduates and
professionals have relatively poor
skills in English and other major
international languages, in
comparison with established
outsourcing competitors.
OPPORTUNITIES THREATS
 Vietnam’s population is very  Copyright infringement is perceived
young and the behavior of as the major threat for ICT in
consumers indicates that new Vietnam.
technologies will be adapted
quickly by many users  Brain drain from local IT companies
to foreign owned companies due to
 There is an increasing local market higher payments and more
demand especially in software opportunities for training.
product/services and on-line
entertainment, and e-commerce is
also expected to grow.
 Software services and digital
content industry including mobile
equipment, e-newspapers, online
databases, and online games are
forecasted to be the fastest
growing areas.
10. DOING BUSINESS IN VIETNAM
10.1 The Vietnam Business Environment
Vietnam is considered a politically and socially stable country. Vietnam steady steps
forward in international integration include expanding markets, developing trade relation
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24. with almost all countries in the world, becoming an important ASEAN member,
participating in AFTA and APEC, signing bilateral and multilateral agreements and finally
becoming an official member WTO.
Business environment has been greatly improved to be more transparent and trade
barriers have been removed for effective mobilization of internal and external resources.
10.2 Vietnam Policy and Regulations
a) Legal documents on information technology
 Law on Information Technology (No. 67/2006/QH11, Promulgator: The
National Assembly, Published Date: 29/06/2006).
 Government’s Decree No. 71/2007/ND-CP on May 3, 2007, detailing and
guiding the implementation of a number of articles of the Law on
Information Technology regarding information technology industry.
 Government’s Decree No. 64/2007/ND-CP on Apr 10, 2007, on
information technology application in state agencies operations.
 Government’s Decree No. 63/2007/ND-CP on Apr 10, 2007, regulation on
sanctioning of administrative violations in the domain of information
technology.
 Prime Minister’s Directive No. 34/2008/ CT-TTg on 03/12/2008 promoting
the use of the e-mail system in the operation of state agencies.
 Government’ Decree No. 102/2009/ND-CP on Nov 06, 2009 detailing the
management of investment and application of information technology
projects using state budget funds.
 Decision No. 169/2006/QD-TTg on Jul 17, 2006, of the Prime Minister on
investment purchases of information technology products for agencies
and organizations usingstate budget funds.
 Decision No. 223/2006/QD-TTg on Oct 04, 2006, of the Prime Minister on
amending some provisions of Decision No. 169/2006/QD-TTg.
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25.  Decision No. 50/2009/QD-TTg on Apr 3, 2009, promulgating “Regulation
on Management the software industry development program and the
digital content industry development program in Viet Nam”.
b) Legal documents on post
o Law on postal service (No 49/2010/QH12, Promugator: The National
Assembly, Published Date: 17/6/2010).
o Government’s Decree No. 157/2004/ND-CP on Aug 18, 2004 detailing
the implementation of some articles of the Ordinance on Post and
Telecommunications regarding post.
o Government’s Decree No. 142/2004/ ND-CP on Aug 07, 2004 stipulated
sanction administrative violations on post, telecommunications and radio
frequencies.
o Government’s Decree No. 50/2009/ND-CP on May 25, 2009
supplementing Article 12a of the Decree No.142/2004/ND-CP of Jul 8,
2004, on sanctioning of administrative violations in post,
telecommunications and radio frequency.
o Government’s Decree No. 128/2007/ND-CP on Aug 2, 2007, on delivery
services.
o Decree 121/2008/ND-CP on Dec 3, 2008, on investment activities in the
Post and Telecommunications sector.
o Government’s Decree No. 55/2010/ ND-CP on May 25, 2010 on altering
and supplementing a number of articles of the Decree No.142/2004/ND-
CP on Jul 8, 2004, on sanctioning of administrative violations in post,
telecommunications and radio frequency.
o Government’s Decree 47/2011/ND-CP on Jun 17, 2011 on detailing the
implementation of some of the content of the Postal Law.
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26. o Prime Minister’s Decision No. 158/2001/ QD-TTg on Oct 18, 2001, on
approving the development strategy of Post-Telecom Viet Nam until 2010
and orientation until 2020.
o Prime Minister’s Decision No. 39/2007/ QD-TTg on Mar 21, 2007, on the
management of post and telecommunications service charges.
o Decision No. 65/2008/QD-TTg on May 22, 2008, of the Prime Minister on
the provision of postal services.
c) Legal documents on telecommunications and internet
 Law on Telecommunications (No. 41/2009/ QH12, Promulgator: The
National Assembly, Published Date: 23/11/2009).
 Law on Radio Frequency (No 42/2009/ QH12, Promulgator: The National
Assembly, Published Date: 23/11/2009).
 Government’s Decree No. 28/2009/ND-CP on Mar 20, 2009 detailing the
regulation on sanctioning of administrative violations in the management,
provision and use of services and electronic information on the Internet.
 Government’s Decree No. 97/2008/ND-CP on Aug 28, 2008, on the
management, provision and use of Internet services and electronic
information on the Internet.
 Government’s Decree No. 90/2008/ND-CP on Aug 13, 2008, on anti-
spam.
 Government’s Decree No. 25/2011/ND-CP on Apr 06, 2011 on detailing
and guiding the implementation of some articles of the Law on
Telecommunications.
 Prime Minister’s Decision No.155/2008/ QD-TTg on Dec 1, 2008,
approving the plan on adjustment of local fixed telecommunications
service charges.
 Circular No. 05/2008/TT-BTTTT on Nov 12, 2008, guiding a number of
articles of the Government’s Decree No. 97/2008/ND-CP on Aug 28,
24

27. 2008, on the management, provision and use of Internet services and
electronic information on the Internet.
 Circular No. 07/2008/TT-BTTTT on Dec 18, 2008, guiding a number of
contents of the Government’s Decree No. 97/2008/ND-CP on Aug 28,
2008, on the management, provision and use of Internet services and
information on the Internet regarding the supply of information on blogs.
 Joint Circular No. 60/2006/TTLT-BVHTT-BBCVT-BCA on Jun 1, 2006 on
management of online games.
 Circular No.09/2008/TT-BTTTT on Dec 24,2008, guiding the
management and use of the Internet resources.
 Circular No. 10/2008/TT-BTTTT on Dec 24, 2008, providing for the
settlement of disputes over Viet Nam’s country code domain name ‘.vn’.
 Circular No. 12/2008/TT-BTTTT on Dec 30, 2008, guiding the
implementation of a number of provisions of the Government’s Decree
No. 90/2008/ND-CP on August 13, 2008, on anti-spam.
 Circular No. 03/2009/TT-BTTTT on Mar 02, 2009, detailing regulations on
management code and management code sample certificate for providers
of advertising services by e-mail; messaging services.
d) Legal documents of electronic transactions
 Law on e-transactions (No. 51/2005/QH11, Promulgator: The National
Assembly, Published Date 29/11/2005).
 Government’s Decree No. 26/2007/ND-CP on Feb 15, 2007, detailing the
implementation of the Law on e-transactions regarding digital signatures
and digital signature-certification services.
 Government’s Decree No. 27/2007/ND-CP on Feb 23, 2007, on e-
transactions in financial activities.
 Government’s Decree No. 35/2007/ND-CP on Mar 8, 2007, on banking e-
transactions.
25

28.  Circular No. 78/2008/TT-BTC on Sep 15, 2008, guiding the
implementation of a number of contents of the Government’s Decree No.
27/2007/ ND-CP on Feb 23, 2007, on e-transactions in financial activities.
 Circular No. 37/2009/TT-BTTTT on Feb 14, 2009, regulations and
procedures for recordsrelated to licensing, registration and accreditation
organizations provide digital signature certification.
 Circular No. 08/2011/TT-BTTTT on Mar 31, 2011, amend some articles of
Circular No.37/2009/ TT-BTTTT.
 Circular No. 09/2011/TT-BCT on Mar 30, 2011, regulations on the
management and use of digital signatures, digital certificates and
certification services for digital signatures ministry.
e) Legal documents of intellectual property
 Law on Intellectual Property No. 50/2005/ QH11 on Nov 29, 2005.
 Law amending and supplementing some articles of the Law on
Intellectual Property No. 36/2009/QH12 on Jun 29, 2009.
 Government’s Decree No. 100/2006/ND-CP on Sep 21, 2006, detailing
and guiding the implementation of some articles of the Civil Code, the
Law on Intellectual Property on copyright and related rights.
 Government’s Decree No. 103/2006/ND-CP on Sep 22, 2006, detailing
and guiding the implementation of some articles of the Law on Intellectual
Property on Industrial Property.
 Government’s Decree No. 105/2006/ ND-CP on Sep 22, 2006, detailing
and guiding the implementation of a number of articles of the Law on
Intellectual Property on protection of intellectual property rights and on
state management of intellectual property.
26

29. 10.3 Guides to Doing Business in Vietnam
Doing Business 2012 Vietnam
http://www.doingbusiness.org/~/media/fpdkm/doing%20business/documents/profiles
/country/VNM.pdf
10.4 Vietnam Challenges
Even with the fast pace growth in the ICT sector, Vietnam still faces some serious
challenges. Among them:
a) Vietnam's IT industry is hardware-focused, largely due to widespread
software piracy, and the lack of effective intellectual property protection in the
country. The Business Software Alliance put Vietnam's software piracy rate last
year at 90 percent.
b) Vietnamese companies gain greater awareness of the need for security.
The market needs to be educated on the importance of security and availability.
The sense of technical discipline is not as good as it should be.
c) The need to improve companies' access to capital. Vietnam unlike much
of SE Asia has good access to venture capital but capitalization of many IT
companies in Vietnam is limited.
d) Firms also need to spend more time on specializing in specific areas of
software development, and it has been suggested that they increase advertising
budgets in order to build relationships with larger companies.
27

30. e) Vietnam needs other institutions to support the market, including
insurance, security, co-author and technology consultancy firms.
f) Corruption and bureaucracy in investment and basic capital construction
could also be considered as a serious challenge to the technology market.
11. INTERNATIONAL COOPERATION
Orientations for international cooperation in ICT
 The process of international economic integration, along with rapid technological
development, have brought about significant challenges for the ICT sector in Viet
Nam. These trends, on the other hand, have also created growing opportunities,
through which the ICT sector can declare its important role as one of the top-
prioritized economic and technical sectors that makes tremendous contributions
to the industrialization and modernization process of Viet Nam. Attracting foreign
investments in terms of capital and technology through international cooperation
has been identified as one of the most effective and time-efficient approaches to
stimulating domestic potential. This approach has been gradually realized and
concretized by the Government through the establishment of an open and
transparent legal framework, which ensures a more favorable investment
environment for foreign investors in the area of ICT, particularly through:
 Developing and promulgating a series of legal documents and policies (the
Telecommunications Law, Postal Law, Frequency Law, Information Technology
Law, etc.) favorable for investment and business activities;
 Implementing market liberalizing commitments of the ICT sector in WTO, ASEAN
and other free trade and investment agreements with a goal to create a
competive market for both domestic and foreign enterprises, which is regulated
on non-discriminatory basis.
 Developing long-term orientations and development strategies: The Government
has approved the project on “Transforming Viet Nam into an advanced ICT
28

31. country”; bringing ICT development plans into the National Targeted Programs;
building 2011-2015 development plan to include investment priorities for
broadcasting areas in the pilot provinces.
 The major development policies and strategies of Viet Nam’s ICT sector are
widely believed to have been attracting foreign investments in the ICT area and
creating more opportunities for enterprises to participate in the potential market
with a population of nearly 90 million. One of the key and comprehensive
missions in the next ten years aiming to improve Viet Nam’s ICT global ranking is
to implement of the project “Transforming Viet Nam into an advanced ICT
country”. To bring into practice the missions outlined in the project, the
orientations for international cooperation activities have been identified as
following:
a) To enhance the promotion of Viet Nam ICT though international cooperation
activities:
- Organize international relation activities to popularize the major ICT
policies and strategies, thereby, affirm the determination, capacity and
potentiality of Viet Nam’s ICT sector to the world;
- Actively participate in the international and regional ICT-related programs
and activities to enhance the status of the Viet Nam ICT sector, in
addition to taking every opportunity to introduce Viet Nam ICT to the
world;
- Coordinate with the concerned agencies, through diplomatic and trade
channels, to promote the national ICT brand names of Viet Nam;
- Through the various promotion activities, to exchange information and
international experiences to improve the management and business
methodologies in the ICT sector, as well as to change the public
awareness toward the role of ICT in the socio-economic development.
b) To focus on investment cooperation to develop IT industry, develop IT and
telecommunication infrastructures, promote IT applications in all walks of life and
support information universalization to all households:
29

33. - Develop legal documents on external economics to attract the
international resources: management and mobilization international aid,
PPP model, supporting policies for enterprises going oversea;
- Organize activities to promote investment and technology transfer for the
development of ICT industry, ICT infrastructure, IT application and e-
Government;
- Explore and implement the effective cooperation models in ICT sector;
- Call for sponsorship and technical assistance to bring information to the
localities through the bilateral and multilateral cooperation;
- Continue strengthening the bilateral relations and investment activities in
traditional markets;
- Actively support the software enterprises in looking for business
opportunities in the new and potential markets.
c) To promote the cooperation in human resources training and ICT Research
and Development:
- Cooperate with international partners to implement specialized training
programs to enhance and improve the ICT human resources with high
qualifications and programming skills (especially utilize the ongoing
collaboration with Microsoft, Cisco, CompTIA, and USTDA).
- Promote exchange programs among the management agencies and
academic institutions to train the ICT staff and apply on-the-job training in
the implementation of the corporate and pilot projects.
- Cooperate with enterprises and research institutes in the forms of joint
venture, joint research programs, etc. to strengthen research capacity in
ICT sector, gradually master and create new technology for the new
products’ manufacturing.
31

35. Vietnam is membership in international and regional organizations
State-member of inter-governmental specialized international and regional
organizations:
- Association of Southeast Asian Nations (ASEAN) (ASEAN TELMIN – ASEAN
Telecommunications Ministers Meeting, ASEAN TELSOM-Telecommunication
Senior Officials Meeting, ATRC-ASEAN Telecom Regulators Counsil).
- Asia Pacific Economic Cooperation – APEC (APEC Telecommunications and
Information Working Group – APEC Tel).
- Asia Europe Meeting (ASEM) (ASEM ICT Ministerial Meeting)
- International Telecommunication Union (ITU)
- International Telecommunication Satellite Organization (ITSO)
- Intersputnik International Organization of Space Communications (INTERSPUTNIK)
- Asia Pacific Telecommunity (APT)
- Universal Post Union (UPU)
- Asian Pacific Postal Union (APPU)
Member of professional organizations and Associations
- World Information Technology and Service Alliance (WITSA)
- Asian Oceania Computing Industry Organization (ASOCIO)
- International Federation for Information Processing (IFIP)
- Asia Pacific Network Information Center (APNIC)
- Asia Pacific Computer Emergency Response Team (APCERT)
- International Multilateral Partnership Against Cyber Threats (ITU IMPACT)
32

36. 12. CONTACT OF OPERATORS, ORGANIZATIONS & ASSOCIATIONS AND TOP
ENTERPRISES ON ICT
12.1 Organizations & Associations on ICT
Vietnam Association for Information Processing Vietnam Software Association (Vinasa)
(VAIP) Add: No. 7, Dao Duy Anh Str., Dong Da Dist.,
Add: 6th, Tran Hung Dao Str., Hai Ba Trung Dist., Hanoi, Vietnam
Hanoi, Vietnam Tel: +844 35772336/ 35772338
Tel: +844 38211725/ 39712597 Fax: +844 35772337
Fax: +844 38211708 Website: http://www.vinasa.org.vn
Website: http://www.vaip.org.vn
Vietnam Electronic Industries Association (VEIA) Vietnam Information Security Association
Add: No. 11B Phan Huy Chu Str., Hoan Kiem Dist., (VNISA)
Hanoi, Vietnam Add: Unit 11C1, Level 11, CDC Building 25-27, Le
Tel: +844 39332845 Dai Hanh Str., Hanoi
Fax: +844 39332846 Tel: +844 62786515
Website: http://www.veia.org.vn Fax: +844 62786515
Website: http://www.vnisa.org.vn
The Radio-Electronics Association of Vietnam Internet Society Vietnam (ISOC)
(REV) Add: 115 Tran Duy Hung, Ha Noi, Viet Nam
Add: No. 65 Lac Trung Str., Hai Ba Trung Dist., Hanoi Tel: +(84-4) 3556 4950
Tel: +844 38254469 Website: www.isoc-vn.org
Fax: +844 38254469
Ho Chi Minh City Computer Association (HCA) Vietnam E-commerce Association (VECOM)
Add: 79 Truong Dinh, Dist. 1, Ho Chi Minh City, Add: Room 410, 25 Ngo Quyen Str., Hanoi
Vietnam Tel: +(84-4) 2220 5518
Tel: +848 38222876 Fax: +(84-4) 2220 5507
Fax: +848 38250053 Website: www.vecom.vn
Website: http://www.hca.org.vn
34

37. 12.2 Leading ICT Multi-National Companies in Vietnam
Intel Products Vietnam Ltd. Co. Canon Vietnam
Lot T3B, Saigon Hi-Tech Park, Dist. 9, Thang Long Industrial Park, Dong Anh,
HCMC, Vietnam Hanoi, Vietnam
Tel: +848 3736 6200 Tel: +844 3771 1677
Fax: +848 3736 0510 Fax: +844 3771 1678
Website: http://www.intel.com Website: http://www.canon.com.vn
Fujitsu Vietnam Group Samsung Electronics Co., Ltd
th
8 Floor DMC Building, 535 Kim Ma, Hanoi, Yen Phong I Industrial Zone, Yen Phong, Bac
Ninh, Viet Nam
Vietnam
Tel: (84-241) 369 6049 ; Fax: (84-241) 369
Tel: +844 2220 3113 6003
Fax: +844 2220 3114 Website: www.samsung.com.vn
Website: http://www.fujitsu.com
IBM Vietnam Company Panasonic Vietnam Co., Ltd
2nd Floor, Pacific Place 83B Ly Thuong Kiet, 3th Floor, Saigon Trade Center Building, 37
Hanoi, Vietnam Ton Duc Thang Dist., HCMC, Vietnam
Tel: +844 3946 2021 Website: www.panasonic.com.vn
Fax: +844 3946 2021
Website: http://www.ibm.com
LG Vietnam Co., Ltd Ericsson Vietnam Co., Ltd
12th Floor, Melia Building, 44B Ly Thuong Level 12, Viet Tower Building, 198B Tay Son
Kiet, Hanoi, Vietnam Str., Hanoi, Vietnam
Tel: +844 3934 5110 Tel: +844 3857 5101
Fax: +844 3934 5118 Fax: +844 3857 5102
Website: http://www.vn.lge.com Website:www.ericsson.com/vn
Microsoft Vietnam Renesas Design Vietnam Co., Ltd
th
9 Floor, Tung Shing Square Building, No. Lote= 29-30-31A, Tan Thuan Rd., Tan Thuan
2 Ngo Quyen Str., Hanoi, Vietnam EPZ, Dist. 7, HCMC, Vietnam
Tel: +844 3926 3000 Tel: +848 3770 0255
Fax: +844 3826 1222 Fax: +848 3770 0249
Website: www.microsoft.com Website: http://vietnam.renesa.com
35

38. Acatel – Lucent Vietnam Vietnam Motorola Telecommunications
124 Hoang Quoc Viet, Cau Giay Dí Ha
t., Co.
Noi, Viet Nam
9th Floor, Sun Red River Building, 23 Phan
Website: www.acatel-lucent.com
Chu Trinh Str., Hanoi, Vietnam
Website: http://www.motorola.com
Huawei Vietnam Siemens Ltd Vietnam (Hanoi)
No. 3, Lieu Giai Str., Ba Dinh Dist., Hanoi, Ocean Park Building, 9th Floor, 1 Dao Duy
Vietnam Anh Str., Hanoi, Vietnam
Tel: +844 2220 8818 Tel: +844 3577 6688
Fax: +844 2220 8816 Fax: +844 3577 6699
Website: www.huawei.com Website: www.siemens.com.vn
Amdocs Vietnam Co., Ltd Dong Ah Elecomm Vietnam Ltd.
Room 1004, 10 Floor, 83B Ly Thuong Kiet 98 Hoang Quoc Viet Str., Cau Giay Dist.,
Str., Hoan Kiem Dist., Hanoi, Vietnam Hanoi, Vietnam
Website: www.amdocs.com Web: www.dongah.vn
Nec Tokin Electronics Vietnam Co., Ltd Toshiba Vietnam
Lot A5, A6, Long Binh EPZ, Bien Hoa City, Unit 1702, 17 Floor, Center Tower, 72 – 74
Dong Nai, Vietnam Nguyen Thi Minh Khai, Dist. 1, HCMC,
Vietnam
Website: www.toshiba.com.vn
NTT Communication Vietnam Co., Ltd Summitomo Bakelite Vietnam
Unit 1101 & 1102, 11F, Sailing Tower, 51 C6, Thang Long Industrial Park, Dong Anh,
Nguyen Thi Minh Khai, Dist. 1, HCMC, Hanoi, Vietnam
Vietnam Website: www.sbv.com.vn
Website: www.ntt.com.vn
36

39. 12.3 Several Leading Telecommunication Operators & Internet Service Providers
Vietnam Posts and Telecommunications Viettel Corporation (Viettel)
Group No. 1, Giang Van Minh Str., Ba Dinh Dist.,
57A Huynh Thuc Khang Str., Dong Da Dist., Hanoi, Vietnam
Hanoi, Vietnam Tel: +844 62556789
Tel: +844 35775104 Fax: +84462996789
Fax: +844 38345851 Website: http://www.viettel.com.vn
Website: http://www.vnpt.com.vn
Saigon Postel Corporation (SPT) EVN Telecom
199 Dien Bien Phu Str., Binh Thanh Dist., 30A Pham Hong Thai Str., Ba Dinh Dist.,
HCMC, Vietnam Hanoi, Vietnam
Tel: +848 54040608 Tel: +844 22232323
Fax: +848 54040609 Fax: +844 22286868
Website: http://www.spt.vn Website: http://www.evntelecom.com.vn
FPT Telecom Hanoi Telecom Corporation
48 Van Bao Str., Ba Dinh Dist., Hanoi, No.2, Chua Boc Str., Hanoi, Vietnam
Vietnam Tel: +844 35729833/ 35735049
Tel: +844 73008888 Fax: +844 35729834
Fax: +844 73008889 Website: www.hinet.net.vn
Website: http://www.fpt.net
Viet Nam Telecom Services Co. GTEL Mobile JSC
216 Tran Duy Hung Str., Cau Giay Dist., 19th Floor, Ladeco Building, 266 Doi Can Str.,
Hanoi, Vietnam Ba Dinh Dist., Hanoi, Vietna
Tel: (84-4) 3773 5555 Tel: +844 37674846
Fax: (84-4) 3773 7544 Fax: +844 37674854
Website: www.vinaphone.com.vn Website:www.beeline.vn
Vietnam Mobile Telecom Services Co.
VP1 Block, Yen Hoa Ward, Cau Giay Dist.,
Hanoi, Vietnam
Tel: (84-4) 3783 1733
Fax: (84-4) 3783 1734
Website: www.mobifone.com.vn
37

40. 12.4 Several Leading Posts Service Operators
Vietnam Post (VNPOST) P&T Express Joint Stock Company
No.5, Pham Hung Road, Tu Liem, Hanoi No. 1, Tan Xuan, Xuan Dinh, Hanoi
Tel: +844 37689346 Tel: +844 37575577
Fax: +844 37689433 Fax: +844 37575588
Website: www.vnpost.vn Website: http://ems.com.vn
TNT-Vietrans Express Worldwide (VN) Ltd Hop Nhat Viet Nam Joint Stock Company
151 Yen Phu Str., Tay Ho Dist., Hanoi No. 82, Thinh Hao 1 Alley, Ton Duc Thang
Tel: +844 38486822 Str., Hanoi
Fax: +844 38486812 Tel: +844 22462725
Website: www.tnt.com Fax: +844 37951916
Website: www.hopnhat.vn
United Parcel Service of America in DHL-VNPT Express
Vietnam No.4, Phan Thuc Duyen, Tan Binh Dist., Ho
No.74 Nguyen Van Troi, Phu Nhuan Dist., Chi Minh City
HCMC Tel: +848 38446203
Tel: +848 3997 2888 Fax: +848 38478113
Fax: +848 3997 3888 Website: www.dhl.com
Website: www.ups.com
Viettel Post
No.3, Lot A, Dong Me, Me Tri Ha, Tu Liem,
Hanoi, Vietnam
Tel: +844 62660306
Fax: +844 69522490
Website: www.viettelpost.com.vn
38

41. 12.5 Several Leading Hardware, Electronics Enterprises
CMS Computer Co., Ltd Viettronics Tan Binh Corporation (VTB)
th
13 Floor, CMC Tower – Lot C1A Handicraft 248A Trang Long, Binh Thanh Dist., HCMC,
& Manufacturing Group, Cau Giay Dist., Vietnam
Hanoi. Tel: +848 35163885
Tel: +844 3795 8666 Fax: +84835163886
Fax: +844 3795 8369 Website: http://www.vtb.com.vn
Website: www.cms.com.vn
FPT Technology Products Co., Ltd Hanoi Electronics Corporation (HANEL)
No. 5, Dao Duy Anh Str., Dong Da Dist., No. 2, Chua Boc Str., Dong Da Dist., Hanoi,
Hanoi. Vietnam
Tel: +844 73000555 Tel: +844 38522102
Fax: +844 3577 1568 Fax: +84438525770
Website: www.fptproduct.com.vn Website: http://www.hanel.com.vn
Khai Tri Technology JSC ROBO Technology Corp.
62A Nguyen Trong Tuyen, Ward 15, Phu 25 Phan Viet Chanh, Dist. 1, HCMC,
Nhuan Dist., HCMC, Vietnam Vietnam
Tel: +848 39256169 Tel: +848 39253709
Fax: +848 39256170 Fax: +848 39252796
Website: www.khaitri.com.vn Website: www.robo.com.vn
Vietnam Electronics and Informatics JSC. Viettronics Dong Da
15 Tran Hung Dao Str., Hoan Kiem Dist., 56 Nguyen Chi Thanh Str., Dong Da Dist.,
Hanoi Hanoi, Vietnam
Tel: (84-4) 38256404 Tel: (84-4) 3834 4300
Fax: (84-4) 3826 4786 Fax: (84-4) 3835 9201
Website: www.veic.com.vn Website: www.viettronics.com.vn
Viettronics Binh Hoa JSC – VBH
204 Nơ Trang Long, Binh Thanh Dist, Ho Chi
Minh City, Viet Nam
Tel: (84-8) 3843 2472
Fax: (84-8) 3843 2460
Website: www.viettronics-binhhoa.com
39

42. 12.6 Several Leading Software Enterprises
FPT Software Joint Stock Company CSC Vietnam
FPT Building, Pham Hung Str., Cau Giay 366 Nguyen Trai Str., Dist. 5, HCMC,
Dist., Hanoi, Vietnam Vietnam
Tel: +844 37689048 Tel: +848 39238520
Fax: +844 37689049 Fax: +848 39238521
Website: www.fpt-software.com Website: www.csc.com
TMA Solution LacViet Computing Corporation
11 Nguyen Dinh Chinh, Phu Nhuan Dist., 23 Nguyen Thi Huynh, Phu Nhuan Dist.,
HCMC, Vietnam HCMC, Vietnam
Tel: +848 39903848 Tel: +848 38423333
Fax: +84839903303 Fax: +84838422370
Website: www.tmasolution.com Website: www.lacviet.com.vn
CMC Software Co., Ltd Vietnam Pyramid New Technology
14-16 Ham Long Str., Hai Ba Trung Dist., Corporation
Hanoi, Vietnam 3 Nguyen Huy Tu, Hai Ba Trung Dist., Hanoi
Tel: +844 39439067 Tel: +844 39782747
Fax: +844 39439067 Fax: +844 39782855
Website: www.cmcsoft.com Website: www.pythis.com
Tinh Van Technology Joint Stock Co. Misa Joint Stock Company
th
8 Floor, Sport Hotel, Hacinco Student 218 Doi Can Str., Ba Dinh Dist., Hanoi,
Village, Vietnam
Thanh Xuan Dist., Hanoi, Vietnam Tel: +844 37627891
Tel: +844 35589970 Fax: +844 37629746
Fax: +844 35589971 Website: www.misa.com.vn
Website: www.tinhvan.com
Gameloft Vietnam NEC Solutions Vietnam Co.
Level 7, E-Town, 364 Cong Hoa Str., Tan 23. Phan Chu Trinh Str., Hoan Kiem Dist.,
Binh Dist., HCMC, Vietnam Hanoi, Vietnam
Tel: +848 62791167 Tel: +844 39333585
Fax: +848 62971168 Fax: +84439333588
Website: www.gameloft.com Website: http://www.necsv.com
40

43. VietSoftware International JSC-VSII Pyramid Consulting Vietnam Ltd.
6 Floor, 15 Pham Hung Str., Tu Liem Dist., Etown 1, 3rd Floor, 364 Cong Hoa Str., Ward
th
Hanoi, Vietnam 13, Tan Binh Dist., HCMC, Vietnam
Tel: +844 37280366 Tel: +848 38123367
Fax: +844 37280367 Fax: +848 38123218
Website: www.vsi-international.com Website: www.pyramid-consulting.com
GHP Far East Ltd Fujinet Co., Ltd
Saigon ICT Building, Quang Trung Software 51 Pham Hung Str., Ward 9, Dist. 8, HCMC,
Park, Dist. 12, HCMC, Vietnam Vietnam
Tel: +848 37155359 Tel: +848 38250100
Fax: +848 37155391 Fax: +848 38233195
Website: www.ghp-fareast.vn Website: www.fujinet.net
FPT Public Finance Solution Company NCS Technology Corporation
Ltd No.5, 535 Alley, Kim Ma Str., Ba Dinh Dist.,
101 Lang Ha Str., Dong Da Dist., Hanoi Hanoi, Vietnam
Tel: +844 3562 6000 Tel: +844 3716 4181
Fax: +844 3562 4850 Fax: +844 37164287
Website: www.fpt.com.vn Website: www.ncs.com.vn
HiPT Group Development Transfer SoftWare – DTSoft
152 Thuy Khue Str., Tay Ho Dist., Hanoi 133 Kim Nguu Str., Hai Ba Trung Dist.,
Tel: +844 3847 4548 Hanoi
Fax: +844 3847 4549 Tel: +844 3821 3982
Website: www.hipt.com.vn Fax: +844 3987 4888
Website: www.dtsoftvn.com
Luvina Software JSC Harvey Nash Company Limited – Harvey
1001 Hoang Quoc Viet Str., Cau Giay Dist., Nash
Hanoi, Vietnam 10th Floor, Etown 2 Building, 364 Cong Hoa
Tel: +844 3793 1103 Str., Tan Binh Dist., HCMC, Vietnam
Fax: +844 3793 1106 Tel: +848 3810 6200
Website: www.luvina.net Fax: +848 3810 6201
Website: www.harveynash.vn
VietSoftware JSC – VSI FPT Public Finance Solution Co., Ltd
41

44. 8th Floor, 51 Le Dai Hanh Str., Hai Ba Trung 101 Lang Ha Str., Dong Da Dist., Hanoi,
Dist., Hanoi, Vietnam Vietnam
Tel: (84-4) 3974 5699/121 Tel: (84-4) 3562 6000
Fax: (84-4) 3974 5700 Fax: (84-4) 3562 4850
Website: www.vietsoftware.com Website: www.fpt.com.vn
12.7 Several Leading Digital Content Enterprises
Vinagame Joint Stock Company VTC Intecom
268 To Hien Thanh Str., Dist. 10, HCMC 65 Lac Trung Str., Hai Ba Trung Dist., Hanoi
Tel: +848 38328422 Tel: +844 44512468
Fax: +848 38328425 Fax: +844 36367728
Website: www.vinagame.com.vn Website: www.vtc.com.vn
FPT Online Service Joint Stock Company VASC Software & Media Company
(FPT Online) (VASC)
408 Dien Bien Phu Str., Dist. 10, HCMC No.33, Thai Ha Str., Dong Da Dist., Hanoi
Tel: +848 62991299 Tel: +844 37722728
Fax: +848 39291758 Fax: +844 37722733
Website: www.fptonline.net Website: www.vasc.com.vn
Digi-Texx Vietnam Co., Ltd iNet JSC
nd
2 Floor, Anna Building, Quang Trung 129 Phan Van Truong Str., Cau Giay Dist.,
Software City, Dist. 12, HCMC Hanoi, Vietnam
Tel: +848 37155325 Tel: +844 3793 1188
Fax: +848 37159402 Fax: +844 3793 0979
Website: www.digi-texx.com.vn Website: www.inet.vn
P.A Vietnam Co., Ltd
254A Nguyen Dinh Chieu Str., Dist. 3,
HCMC, Vietnam
Tel: (84-8) 6256 3737
Fax: (84-8) 6290 6480
Website: www.pavietnam.vn
42

45. 12.8 Information on Technology Parks in Vietnam
Quang Trung Software City (QTSC) Hanoi IT Trading Center (HITTC)
Add: Tan Chanh Hiep Ward, Add: 185, Giang Vo Str.,
Dist. 12, HCMC Ba Dinh Dist., Hanoi
Tel: +848 3715 5055 Tel: +844 35121430
Fax: +848 37155985 Fax: +844 3121486
Email: qtsc@quangtrungsoft.com.vn Email: info@hittc.org.vn
Website: www.quantrungsoft.com.vn Website: www.hittc.org.vn
Size of land: 430,000 m2 Size of land: 1,700 m2
Size of office space: 86,000 m2 Size of office space: 2,500 m2
Total of IT enterprises: 101 Total of IT enterprises: 38
Number of worker: 23,859 persons Number of worker: 600 persons
IT Park of Vietnam National University, Saigon software Park (SSP)
HCMC (VNU-ITP) Add: 123 Truong Dinh Str.,
Add: Quarter 6, Linh Trung Ward, Dist. 3, HCMC
Thu Duc Dist., HCMC Hotline: +848 39320990
Tel: +848 37244000 Email: sales@ssp.com.vn
Fax: +848 37242160 Website: www.ssp.com.vn
Email: vanphong@vnu-itp.edu.vn Number of enterprises: 28
Website: www.vnu-itp.edu.vn Number of workers: 500
Size of land: 23 ha
Size of office space: 8,482 m2
E-Town Can Tho Software Park (CSP)
Add: 364 Cong Hoa Str., Add: 29 CMT8, Ninh Kieu Dist.,
Tan Binh Dist., HCMC Can Tho City
Tel: +848 38104462 Tel: +84 710 761937/ 762333
Fax: +848 38106816 Fax: +84 710 7617937
Email: sales@etown.com.vn Email: canthosoft@csp.vn
Website: www.etown.com.vn Website: www.csp.vn
Size of office space: 1,656 m2
Danang IT & Infrastructure Development
Center (IDD)
Add: No. 2, Quang Trung Str.,
43

46. Da Nang City
Number of enterprises: 23
Number of workers: 300
Tel: (84-511) 3888 666
Fax: (84-511) 3888 879
Email: sales@dsp.vn
Website: www.dsp.com.vn
Size of land: 4,300 m2
Size of office space: 22,000 m2
Total of IT enterprises: 35
Number of worker: 1,000 persons
12.9 Several Leading Enterprises in IT Integration Service
FPT Information System Company CMC System Integration Company
Add: 101 Lang Ha Str., Dong Da Dist., Add: 16th Floor –CMC Tower, Handicraft &
Hanoi, Vietnam Manufacturing IZ, Cau Giay Dist., Hanoi, Vietnam
Tel: +844 3562 6000 Tel: +844 3795 8686
Fax: +844 3562 4850 Fax: +844 3795 8383
Website: http://www.fis.com.vn Website: http://www.cmcsi.com.vn
HPT Informatics Technology Service Sao Bac Dau Technologies J.S.C
Add: 60 Nguyen Van Troi Str., Phu Nhuan Dist., HCMC, Tel: +848 3943 3668
Vietnam Fax: +848 3943 3669
Tel: +848 3945 8518 Website: http://www.saobacdau.vn
Fax: +844 3945 8516
Website: http://www.hpt.vn
Telecom & Informatics JSC HiPT Group
Add: 158/2 Hong Mai Str., Hai Ba Trung Dist., Hanoi, 152 Thuy Khue, Tay Ho Dist., Hanoi, Vietnam
Vietnam Tel: (84-4) 3847 4548
Tel: +844 3863 4597 Fax: (84-4) 3847 4549
Fax: +844 3863 0227 Website: www.hipt.com.vn
Website: www.ct-in.com.vn
44

47. 13. SEVERAL LEADING UNIVERSITIES AND INSTITUTES OFFERING ICT TRAINING
AND PROVIDING IT-TRAINING SERVICES
Universities and colleges with typical IT faculties
- Hanoi University of Technology (www.hut.edu.vn)
- Hue University (www.hueuni.edu.vn)
- Da Nang University (www.dut.edu.vn)
- University of Science - Vietnam National University, Hanoi (www.huse.edu.vn)
- University of Science - Vietnam National University, HCMC (www.huse.edu.vn)
- University of Technology – Vietnam National University, HCMC (www.hcmut.edu.vn)
- Can Tho University (www.ctu.edu.vn)
- Thai Nguyen University of Information and Communication Technology - Thai
Nguyen University (www.ictu.edu.vn)
- Post and Telecommunications Institute of Technology (www.ptit.edu.vn)
- FPT University (www.fpt.edu.vn)
- University of Information Technology – Vietnam National University, HCMC
(www.vnuhcm.edu.vn)
- Military Technical Academy (www.lqdtu.edu.vn)
Non-Formal and Vocational Colleges
- Aptech Computer Education Vietnam (www.aptech-news.com)
- NIIT Education and Training Institute – India (http://niit.edu.vn)
- Aprotrain-Aptech (www.aptech-news.com)
- Hanoi CTT Institute (www.hanoictt.com)
- Vietnam – Korea Friendship Information Technology College (www.viethanit.edu.vn)
- IT Faculty of RMIT International University Vietnam.
45

48. 14. ANNUAL ICT EVENTS & RECENT MAJOR EVENTS HOSTED BY VIET NAM
ANNUAL ICT EVENTS
No Event Venue Time Host by Remark
Security World
1 Hanoi Mar MPS www.securityworld.com.vn
Conference
2 Vietnam ICT Awards Hanoi Mar MIC www.ictawards.org.vn
Vietnam Consumer
3 Hanoi Apr VEIA www.vce.vn
Electronics Expo
4 Sao Khue Award Hanoi Apr VINASA
Vietnam International
5 Telecommunication Hanoi May MIC
Summit
Banking Vietnam
6 Hanoi May SBV www.bankingvn.com.vn
Conference & Expo
Vietnam e-government Hanoi or
7 Jul NSCICT www.egov.com.vn
Symposium HCMC
Vietnam IT Outlook &
8 Vietnam Computer HCMC Jul HCA www.vcw.com.vn
Electronics World Expo
The Gold Medal
9 Awards & the Cup Top HCMC Jul HCA
5 ICT Vietnam
Vietnam IT and
10 Telecom Electronics Provinces Aug IDG www.viexpo.com.vn
World Expo
Workshop on ICT Each province in turn yearly
11 Development Provinces Aug VAIP www.itweek.org.vn;
Cooperation www.vaip.org.vn
Vietnam ICT in Finance Hanoi or
12 Sep MOF www.ictfinance.vn
Conference HCMC
CIO conference and
13 Hanoi Sep IDG www.cio.com.vn
Awards
14 Vietnam IT Week Hanoi Oct VAIP www.itweek.org.vn
Vietnam Telecomp,
Hanoi or
15 Internet Electronics Nov VNPT Biennially www.vnpt.com.vn
HCMC
Exhibition
Vietnam National
16 Hanoi Nov NSCICT www.ict-industry.gov.vn
Conference on ICT
Viet Nam Information
17
Security Day Ha Noi Nov VNISA
CSO conference and
18
Awards Ha Noi Dec IDG www.cso.org.vn
46

49. RECENT MAJOR EVENTS HOSTED BY VIET NAM
No. Events Date
ITU Sub-regional Workshop for Cambodia, Lao PRD,
1 Myanmar and Viet Nam on “NGN/IP Technologies and 14-17 Dec 2010
Services”
2 17th ASEAN Posts Meeting 07-10 Jul 2010
3 16th ASEAN Telecommunication Regulators’ Council Meeting 9-16 Jun 2010
Meeting of ITU-R Working Party 5D and Seminar on IMT
4 27-28 Apr 2010
systems
The Joint 38th Session of the Board and 11th Meeting of the
5 19-20 Jan 2010
Operation Committee of INTERSPUTNIK
6 The 3rd TELSOM Leaders Retreat Meeting of ASEAN
16th Sub-regional Telecommunication Ministerial Meeting for
7 10-12 Dec 2009
Cambodia, LAO P.D.R., Myanmar and Viet Nam
8 World Information Technology Forum 2009 (WITFOR 2009) 26-28 Aug 2009
ASEAN TELSOM Joint Working Group and Working Groups
9 26-29 Apr 2009
Meeting
10 6th Meeting of the APT Wireless Forum 31 Mar - 03 Apr 2009
11 APT Workshop on “Spectrum Management & Monitoring” 30 Mar 2009
ITU Study Group 3 Regional Group for Asia and Oceania
12 05-06 Mar 2009
(SG3RG-AO)
Regional Seminar on Costs and Tariffs for Member Countries
13 04 Mar 2009
of the Regional Group for Asia and Oceania (SG3RG-AO)
14 3rd APT Preparatory Meeting for WTSA-2008 (WTSA2008-3) 17-19 Sep 2008
ITU Regional Development Forum 2008 for Asia Pacific
15 Region on Bridging the ICT standardization gap in developing 15-16 Sep 2008
countries
16 31st APPU Executive Council Meeting 09-13 Jun 2008
17 ASEM ICT Ministerial Meeting (High-level Conference on the 30 Nov-01 Dec 2006
Application of ICT in Human Resources Development and
47

50. Capacity Building)
18 3rd Meeting of the APT Wireless Forum 27-30 Sep 2006
19 5th ASEAN Telecommunications and IT Ministers Meeting 26-28 Sep 2005
WTDC-06 Regional Preparatory Meeting (Asia – Pacific
20 08-10 Jun 2005
Region)
16. Useful Websites
Ministry of Information & Communication : http://mic.gov.vn
Government : http://www.chinhphu.vn
National Assembly : http://www.na.gov.vn/
VAIP : http://www.vaip.org.vn
Vietnam Software Association : http://www.vinasa.org.vn/
Vietnam Electronic Industries Association : http://www.veia.org.vn
Vietnam ICT : http://vietnamict.vn
Governmental organizations on ICT, Vietnam
NATIONAL STEERING
COMMITTEE ON ICT MINISTRY OF INFORMATION AND
(NSCICT) COMMUNICATIONS (MIC)
Ministerial Provincial
Steering IT Departments of Steering Provincial
Committee on
Ministers, Committee on Department s of
ministerial-level ICT Information and
ICT
and government- Communication
attached agencies (DICs)
48

51. ORGANIZATIONAL STRUCTURE OF MIC, Vietnam
MINISTER AND
DEPUTY MINISTERS
Consuitative Units Functional Units Member Units
-Department of Post -Authority of Information -Information Center
-Department of Technology Application (AITA) -Vietnam Internet Network
Telecommunications -Authority of Information and Information Center (VNNIC)
-Vietnam Computer
- Department of Information Communications Technology
Emergency Response Team
Technology-Office of NSCICT Quality Control (PTQC) (VNCERT)
-Department of Science and -Authority of Radio Frequencey -Center for Press and
Technology Management (RFD) International
-Department of Planning and -Authority of Broadcasting and Communications Cooperation
Finance Electronic Information -National Institute of
-Department of International Information and
-Authority of Press
Communication Strategy
Cooperation -Authority of Publication
-Vietnam Institute of
-Department of Legal Affairs -Authority of Foreign Information Software and Digital Content
-Department of Personel and Service Industry -
Organization -Representative Office of MIC in Information and
-Ministry Inspectorate HCMC Communication Public
-Ministry Office -Representative Office of MIC in Management School
-Vietnam-Korea Friendship
Da Nang City
Information Technology
College -
Printing Technology College
-Information Technology and
Communications Journal
-Vietnam Post News
-Vietnam Net
-Information and
Communications Publishing
House
-Vietnam Public Utility
Telecommunications Service
Fund (VTF)
- Viet Nam ICT Project
Management Unit
49

52. Mr Ahmad Shanizam MATRADE Ho Chi Minh
Trade Commissioner
Units 1206-1207, Mê Linh Point Tower
Mr. Pham Van Hoi No.2 Ngô Đức Kế Street, District 1
Marketing Officer Hồ Chí Minh City, Việt Nam
Tel: 08-38221468, 38298256; Fax: 08-
38231882
REFERENCES
Vietnam – The fastest growing economy in ASEAN, Vietnam Information and
Communications Technology 2010 by Australian Trade Commission |
www.austrade.gov.au
ICT market overlook in Vietnam by Eija Tynkkynen Head of Trade Center and SEA
ICT team Finpro, RegionSouthEast Asia 28.8.2008
Prospect of ICT development in Vietnam and opportunities for investors, 2006
Vietnam Investment Forum: Approach to investment opportunity after accession
WTO, By Prof. Dr. Sc. Do Trung
VIETNAM ICT INDUSTRY Your Quality Partner & Opportunities in South East Asia,
2009
Vietnam ICT White Paper 2011
Go Global Directory 2010 at http://www/msc.com.my
http://www.doingbusiness.org/
http://vietnambusiness.asia/vietnam-business-environment/
Multimedia Development Corporation Sdn Bhd at http://www/msc.com.my
Ministry of International Trade and Industry –MITI at http://www.miti.gov.my
Documents of National Conference on Vietnam Information and Communications
2011, organized by MIC, Vietnam.
50