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CWorks case study


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CWorks case study

  1. 1. CWorks CMMS transforms maintenance management around the globe Overview “Our CMMS solution is very fast to implement and Country or Region: Malaysia Industry: Information Technology that is our edge. In this day and age, people are just fed up with long implementation cycles and huge Customer Profile CWorks Systems Bhd has made its mark investments.” as one of the most popular CMMS Abdul Rani Achmed Abdullah, CEO, CWorks Systems Bhd providers in the world. Its CWorks‟ CMMS solution has been downloaded over half a million times by users in over 100 countries. Since it was established in 2001, CWorks Systems Bhd has become one of the most popular computerized maintenance Business Situation CWorks‟ goal was develop a CMMS management systems (CMMS) providers in the world. As the application that was easy to implement founders of CWorks were practitioners in the maintenance and affordable, enabling more organizations around the world to industry, they were keen to develop a CMMS software that was computerize the management of their easy to implement and affordable so that more organizations, maintenance functions. especially small and medium enterprises, could deploy it. The Solution simplicity and user-friendliness of CWorks‟ CMMS allows The CMMS solution was initially developed using Visual Basic for organizations to easily and quickly computerize the Applications running on Microsoft management of their maintenance functions. The time saved on Access. It was subsequently upgraded to run on Microsoft SQL Server and other preventive maintenance and spares management through has database platforms. resulted in real cost savings for CWorks users in over 100 Benefits countries. CWorks CMMS also allows for easy identification of repetitive faults and trends that assist maintenance personnel in  Speedy implementation  Slashes maintenance costs their efforts to maximize equipment uptime and reduce  Increases asset availability breakdowns.  CMMS without a planner  Increases repeat customers  Support for better decision making  More effective dashboards  Reduced reporting costs
  2. 2. “With CWorks, your Situation and medium enterprises, could deploy it,” Relatively low profile in Malaysia, CWorks says CWorks CEO and co-founder Abdul maintenance strategy Systems Bhd has succeeded in the cut- Rani Achmed Abdullah. can now move from throat Internet software arena where many startups have failed. Since its establishment “CWorks‟ CMMS is the sensible approach to reactive to proactive in 2001 as a provider of computerized maintenance management not only for its and your percentage maintenance management systems (CMMS), the Serdang-based company has affordability but because it is designed and implemented by experienced practitioners planned versus steadily made its mark as one of the most who understand the processes and costs popular CMMS providers in the world. associated with asset maintenance, unplanned jobs should operational effectiveness, and the need for increase.” Its free CWorks‟ CMMS has been continuous improvement,” adds Abdul downloaded over half a million times by Rani. Abdul Rani Achmed Abdullah, CEO, CWorks users in over 100 countries, with the Systems Bhd majority of users from the United States. It He says CWorks saw early on that at the also has over 2,000 paid user sites around top end of the market, computerized the world. In the extremely competitive maintenance management systems were CMMS software space, CWorks has beaten the domain of the entrenched Enterprise the odds and is consistently found at the Resource Planning (ERP) solution providers. top list of search engines for CMMS or Typically for these providers, the CMMS maintenance systems. The company‟s out- component was a module of their ERP of-the-box marketing and Internet-based system and this meant that deploying a strategy has given it an edge in the CMMS module often took a long time and competitive global CMMS industry. was very costly. Recognizing the potential in matured Abdul Rani and his partners saw that markets such as the United States, Canada companies, especially in the SME sector, and Europe, CWorks established a wanted just a streamlined CMMS that could subsidiary in Buffalo, New York in 2005. A be quickly deployed without much fuss and Multimedia Super Corridor (MSC) status costly investment. company listed on Malaysia‟s ACE Market, CWorks also has a presence in Melbourne, Solution Australia, as well as a chain of partners in CWorks then embarked on developing a the United Kingdom, Canada, Mexico, CMMS solution which had all the required Egypt, Pakistan, Saudi Arabia, Iran and the features and which could be easily installed Philippines. by users without handholding by CWorks. “We wanted to develop an application that CWorks was founded by a group of you can just download and start up quickly maintenance and information technology because the earlier solutions were really (IT) practitioners with long years of part of a huge ERP system that was experience in maintenance and IT in both complex and often required many months local and multinational organizations. “The to deploy,” explains Abdul Rani. founders of CWorks were practitioners in the maintenance industry, and we basically “Since we were involved in the maintenance decided to develop a CMMS software that business before we founded CWorks, we was easy to implement and affordable so had in-depth understanding of the actual that more organizations, especially small
  3. 3. “However by processes, and managed to take away a lot Abdul Rani says CWorks users are mainly of the unnecessary features that people from English speaking countries with the deploying CWorks want in the typical CMMS software. In other majority from North America, UK and CMMS, users have words, we give them what they need and Australia. “We are also getting a lot of not necessarily what they want,” says Abdul interest from the Middle East with users discovered that the Rani. from Dubai, the United Arab Emirates (UAE) answer is not in and Saudi Arabia. In that sense, we are not The CWorks team also suggested building a Malaysian business, we are in the Internet increasing people but the new CMMS solution on the Microsoft business and our footprint is global.” in improving time Access database because it was “the simplest database to work on” and also management through because it was very widely used, being part Benefits Speedy implementation good planning and of the ubiquitous Microsoft Office suite. The out-of-the-box feature of CWorks efficient use of scarce “So that‟s what we did, we implemented CMMS, its simplicity and user-friendliness enables users to get the solution up and manpower.” the CMMS solution on Microsoft Access running in double quick time, allowing and developed the application using Visual organizations to easily and quickly Abdul Rani Achmed Abdullah, CEO, CWorks Basic for Applications (VBA),” he adds. In computerize the management of their Systems Bhd the intervening years, CWorks upgraded maintenance functions. the software to enable it to run on Microsoft SQL Server as well as other CWorks CMMS can typically be database platforms to cater to clients‟ implemented within two weeks in differing requirements. comparison with other features-heavy systems or those which are part of an ERP CWorks CMMS is designed for enterprises system which can often take months or from all tiers, from small, mid to large even years to be deployed. “Our CMMS organizations, in managing their asset and solution is very fast to implement and that equipment maintenance needs. The is our edge,” says Abdul Rani, adding that application can be deployed on premise as increasingly very large corporations such as a standalone solution or as an off premise national airlines and giant Internet Web-based „anywhere and anytime‟ companies are opting for CWorks CMMS solution. It allows users to easily record rather than other cumbersome CMMS details of the organization‟s assets and alternatives. resources as well as the maintenance tasks assigned. It also automates tasks such as “In this day and age, people are just fed up preventive maintenance, time and meter- with long implementation cycles and huge based scheduling; spares holding and investments. They rather pay RM1 and get enables re-order and purchase tracking. RM10 worth of benefits than pay RM100 and get RM20 benefit,” he adds. By helping CWorks CMMS also provides reports on organizations to quickly computerize the plant and facility management to improved management of their maintenance planning, checking and monitoring. With operations, CWorks allows them to enjoy the wide range of reports available, users the resulting benefits such as improved are able to provide proper justification for productivity, lower costs of operations, budgets and resources. increased asset availability and reductions in spare parts inventory.
  4. 4. Slashes maintenance costs identified though the trend reports,” As maintenance is one of the largest explains Abdul Rani. operating costs in plants and buildings today, controlling these costs can help save “With CWorks, your maintenance strategy substantial funds for a company‟s can now move from reactive to proactive operations. “The dilemma faced by many and your percentage planned versus companies, especially the small and unplanned jobs should increase,” he adds. medium-sized ones, is not that they don‟t And through regular and effective want to save costs but they barely have preventive maintenance, the effective sufficient people to keep the plant or lifetime of an organisation‟s assets and building going, let alone find ways to equipment can be prolonged, he adds. improve maintenance,” says Abdul Rani. With the availability of an effective CMMS However by deploying CWorks CMMS, system like CWorks, stock holding also users have discovered that the answer is becomes more predictable. This means that not in increasing people but in improving spare parts can be linked to equipment, time management through good planning thus ensuring obsolete parts are readily and efficient use of scarce manpower. For identified. Regular stock review ability example, labor cost is reduced through cuts provides efficient spare parts management in overtime due to breakdowns, and and ensures that parts are readily available, efficient maintenance scheduling. Improved says Abdul Rani. tracking and management of spare parts will reduce non-productive time in CMMS without a planner searching for right parts and waiting for One of the key ingredients to the parts while use of human resources can be popularity of CWorks‟ CMMS is that it not monitored as maintenance staff‟s activities only allows small and mid-sized are recorded and logged into the CWorks organizations to quickly implement a system. computerized maintenance management system, the system is also user-friendly The time saved on preventive maintenance enough to be deployed without the need and spares management through the for an IT staff or a full-time planning CWorks system has resulted in real cost engineer. savings for the thousands of CWorks users in over 100 countries. In the case of ice cream maker Coast Mountain Dairy, which has a small plant in Increases asset availability Chilliwack, British Columbia, it was not large CWorks CMMS allows for easy enough to employ an IT staff to develop its identification of repetitive faults and trends own CMMS solution nor did it have the that assist maintenance personnel in their capacity to employ a full-time planning continuous efforts to maximize equipment engineer/technical planner. The 12,000 sq ft uptime and reduce breakdowns. As the plant only had three maintenance trades system generates an array of maintenance staff including a supervisor. reports and statistics, a wealth of data including on equipment breakdowns are The ice cream maker chose CWorks‟ CMMS captured. “This means that areas where as its capabilities fit its plant maintenance preventive maintenance is required will be needs and limited budget. More self evident, and corrective actions can be importantly, it could operate the CWorks
  5. 5. CMMS system without the need for All these have changed with CWorks CMMS planners, and both skilled and unskilled as work requests are now entered directly operators have no problem inputting data on the computer. The ease of entering into the system. information into the database enables managers to see a full cost and repair Software for ancient castle history for every piece of equipment. High- If you think CWorks‟ SMMS solution is used cost and inefficient equipment are only for relatively modern buildings or highlighted for continuous improvement, structures, you will be dead wrong. The while the system shows where maintenance Malaysian company‟s CMMS software is time is consumed. The wealth of data used at Leeds Castle, an English medieval captured by CWorks CMMS ensures the castle in Kent dating back to the 12th preventive maintenance done for the castle century. is highly effective. Currently used as a conference and tourist The experience at Leeds Castle, and centre, Leeds Castle has a maintenance thousands of other sites around the world, staff of 10 tradesmen — two working inside illustrates that even for a small staff with no the castle and eight managing the rest of dedicated planner, the right CMMS like the 500-acre estate. Before CWorks, its CWorks can prove to be an invaluable tool facilities management system was as to transform maintenance operations and antiquated as the castle itself with contribute positively to the bottom line. preventive maintenance being a pure paper-based system with no tracking or accountability.
  6. 6. For More Information Windows Server 2008, SQL For more information about Microsoft Server 2008, and Visual Studio products and services, call the Microsoft 2008 Sales Information Center at (800) 426- Windows Server 2008, SQL Server 2008, 9400. In Canada, call the Microsoft and Visual Studio 2008 provide a secure Canada Information Centre at (877) 568- and trusted foundation for creating and 2495. Customers who are deaf or hard- running your most demanding applications. of-hearing can reach Microsoft text Combined, the products offer advanced telephone (TTY/TDD) services at (800) security technology, developer support for 892-5234 in the United States or (905) the latest platforms, improved 568-9641 in Canada. Outside the 50 management and Web tools, flexible United States and Canada, please contact virtualization technology to optimize your your local Microsoft subsidiary. To access infrastructure, and access to relevant information using the World Wide Web, information throughout your organization. go to: For more information about Windows For more information about CWorks Server 2008, go to: Systems Bhd, call (603) 8656 9041 or visit the Web site at: For more information about SQL Server 2008, go to: For more information about Visual Studio 2008, go to: Software and Services  Technologies  Microsoft Servers − Microsoft .NET Framework − Microsoft SQL Server 2008  Microsoft Visual Studio Document published August 2010