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Workspaces for tomorrow citrix ebc presentation

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Workspaces for tomorrow citrix ebc presentation

  1. 1. accelerate your ambition Workspaces for TomorrowWorkspaces for Tomorrow Enabling modern work styles to suit various types of work activities Enabling modern work styles to suit various types of work activities
  2. 2. What do workspaces look like today? BehaviourBehaviour Important to be seen in the office mentality Leaders lack the support to run flexible teams Negative perceptions of flexible working EnvironmentEnvironment Inefficient use of space “Building improvement” is often raised as an issue Lack of collaborative and flexible working areas MeetingsMeetings Uncomfortable seating and poor room layout Difficult to book meeting rooms Breakout spaces last choice for meetings CollaborationCollaboration Tools do not always support flexible working Often time-consuming to access technology Under-utilisation due to a lack of user awareness
  3. 3. Which workspace trends are influencing companies? The use of multiple mobile devices and the need for access from any location is now commonplace Cost of real estate and occupancy Changing workplace patterns and culture The next generation of workers Increasing push for sustainable workplaces
  4. 4. Corporate Real Estate Costs $1000is the cost of gross rent per employee per month assuming 155 sf per employee and gross rent of $78 per sf per year 50%is the observed utilisation of corporate office space Source: Global Office Highlights, Midyear 2013, Colliers International $155 $134 $99 $91 $84 $79 $76 $67 $66 $64 $62 $59 $50 $42 $42 $0 $20 $40 $60 $80 $100 $120 $140 $160 Hong Kong London - West End Tokyo Rio De Janiero Paris London - City Perth Beijing Sao Paulo Singapore Sydney Brisbane Delhi Calgary Melbourne Average Class A Gross Rent USD/SQ FT/Year
  5. 5. The Mobility Wave has arrived 2:1 Mobile Devices shipping to PCs 2:1 Mobile Devices shipping to PCs 91% Of CIOs investing mobile scenarios 91% Of CIOs investing mobile scenarios 94% Of CIOs planning some kind of xYOD 94% Of CIOs planning some kind of xYOD 100B+ Mobile apps will be downloaded in 2014 100B+ Mobile apps will be downloaded in 2014 #1 Priority for CIOs is Mobility #1 Priority for CIOs is Mobility 2.5B Tablets & Phones shipping per year 2.5B Tablets & Phones shipping per year 40% Less office sq. ft. needed per person 40% Less office sq. ft. needed per person 18% Building Custom Apps for Tablets 18% Building Custom Apps for Tablets
  6. 6. Rising Energy Costs £0.03 £0.04 £0.06 £0.07 £0.09 £0.10 £0.11 £0.13 £0.14 £0.16 £0.17 £0.18 £0.20 £0.21 £0.23 £0.24 £0.25 £0.27 2010 2011 2012 2013 PenceperkWh Industrial Electricity Prices Australia Canada Finland France Germany Ireland Italy Switzerland United Kingdom United States Source: Department of Energy and Climate Change, June 2014 Price of energy for businesses trending upwards across geographies so far this decade In some locations, cost has doubled over the last 4 years.
  7. 7. Key Issues around Collaboration 45% 11% 11% 47% 32% 45% 61% 10% 6% 23% 0% 50% 100% Access to spaces for private conversations The layout of the furniture The style of the furniture Number and size of formal meeting areas Access to ad hoc meeting areas Visual Privacy Acoustic Privacy Availability of video conferencing services Virtual meeting services Availability of face to face collaboration Excellent Good Fair Poor Source : Staff survey results from financial services client
  8. 8. PC Users DataApplications At the same time … a major shift in the enterprise: from desktop computing to user-centric computing The move to user centric computing The device revolution is happening at an unprecedented rate User Desktops / laptops Tablets PhonesData Applications
  9. 9. Changing Workforce Dynamics 1928–1945 1946–1964 1965–1980 1980–2000Born: 2000–20?? Traditionalist Boomer Generation X Gen Y / Millennial Net Generation Job security of primary concern Top – down hierarchical business units Belief in the need to “pay dues” Loyalty a key characteristic Benefits include better title and perks Freedom and flexibility of primary concern Entrepreneurial mindset Belief in empowerment Individualistic a key characteristic Benefits include better work/life balance
  10. 10. What do workspaces look like tomorrow? BehaviourBehaviour Support for full mobility Mitigation of noise levels Efficient desk and space utilisation EnvironmentEnvironment Combination of private and shared work areas Lower real estate costs through better utilisation Improved convenience and flexibility of space MeetingsMeetings Improved design of existing spaces More efficient booking and usage practices Additional [and better] enclosed and open spaces CollaborationCollaboration Culture of collaboration Collaboration tools to suit all ways of working Better information access and management
  11. 11. WFT is a workplace strategy that recognises workers have a number of different work activities to complete – some require high levels of concentration and some require high levels of collaboration. Employees are empowered with the freedom to choose different types of work settings to suit various types of work activities. It involves building a modern collaborative environment with innovative workspaces, and various new technology tools to support flexible working. Workspaces for Tomorrow
  12. 12. What Workspaces for Tomorrow will offer  Employees given a choice of where and how they work  Investment in modern, collaborative office space  Technology that enables employees to work in their office, elsewhere on campus, or remotely People Solutions appropriate to local culture Training / coaching for managers and employees Flexible working protocols agreed by whole team Technology Devices tailored to fixed, mobile & remote workers Multiple connectivity options Improved ordering processes, education and support Environment Modern, attractive, collaborative and creative Design influenced by employees Fewer desks & offices Bookable meeting rooms
  13. 13. Guest workersGuest workers Enabling Workspaces for Tomorrow | People Begin by understanding user roles and the relationships to apps and devices Traditional Desktop Virtual Desktop Laptop Tablet Smart phoneTraditional Desktop Virtual Desktop Laptop Tablet Smart phone Communication ToolsOffice Apps Business Aligned app Content Management HR AppsCommunication ToolsOffice Apps Business Aligned app Content Management HR Apps Which device best suits their work style? What applications do they need? ApplicationsDevice EndUser Roles Office workersOffice workers Fixed workersFixed workersMobile workersMobile workersRemote workersRemote workers
  14. 14. Desktop TabletThinLaptop Desk Soft Mobile Smart Desktop TabletThinLaptop Desk Soft Mobile Smart Current Devices Desired Future Devices KNOWLEDGE WORKER BYO BYO
  15. 15. Desktop TabletThinLaptop Desk Soft Mobile Smart Desktop TabletThinLaptop Desk Soft Mobile Smart Current Devices Desired Future Devices EXECUTIVE BYO BYO
  16. 16. Desktop TabletThinLaptop Desk Soft Mobile Smart Desktop TabletThinLaptop Desk Soft Mobile Smart Current Devices Desired Future Devices ACCOUNT MANAGER BYO BYO
  17. 17. Desktop TabletThinLaptop Desk Soft Mobile Smart Desktop TabletThinLaptop Desk Soft Mobile Smart Current Devices Desired Future Devices TASK WORKER BYO BYO
  18. 18. accelerate your ambition 18 Enabling Workspaces for Tomorrow | Technology Platform for end-user computing Enterprise Mobility-as-a-Service Mobile device management; mobile application management; mobile expense management Enterprise application availability Policy framework Self-service support Conferencing and collaboration Video, voice, web conferencing Instant messaging Collaborative workspace Visual communications Wi-Fi High-speed Wi-Fi High-quality voice and video traffic Analytics and algorithms for location Data Ability to store, share and sync data across devices at any location Workspace management Management of: • meeting rooms and spaces • printing solutions • desk reservation/release Management of building systems: • cooling and energy • lighting and building integration solutions • security Security Data security Ability to deliver remote access Intrusion detection and prevention Physical and virtual security Activity monitoring and compliance End-user Computing Development Model Consultative approach to building an end-user computing roadmap Internet of Things Advanced connectivity of devices, systems and services Sensor data capture and analytics Automated and intelligent decision making Cloud services Cloud Services for Microsoft Cloud Services for Cisco Compute-as-a-Service Cloud Backup Contact Centre-as-a-Service
  19. 19. Our approach is around building a platform for EUC …and solving business challenges! establish the platform, solve smart device challenge 1 provide for the new applications paradigm 2 adding more devices…next-gen PCs3 provide for data4 value proposition: bring order in mobility value proposition: EUC platform for smart devices & next-gen PCs value proposition: enable micro app model value proposition: truly enable EUC work styles Our objective is to establish a user-centric platform to enable a new EUC model that: (1) our clients can consume as a service, and (2) solves specific business problems in each release User-centric computing model EMaaS EMaaS is our FIRST release to establish the DD EUC Platform…
  20. 20. EUC platform as the foundational pivot of Workspaces for Tomorrow ► Empowers employees with the freedom to choose different types of work settings to suit different types of work activities ► EUC Suite of Services − Key pivot we use to enable a client project very rapidly − Consumed as a service − Solves specific business problems with each release ► Leverages: − BU/SU solutions and services − Partner ecosystems − Office design firms − Workspace mgmt vendors IM / Presence Wireless Directory Video Security Voice Data Messaging
  21. 21. accelerate your ambition The objective is to fully leverage our joint capabilities, and areas where we complement, to establish next steps to advance a client’s solution architecture across technology and environment. Enabling Workspaces for Tomorrow | Environment We engage with architectural and office design firms to assist our clients with transforming their physical space into modern collaborative environments.
  22. 22. accelerate your ambition Business drivers and benefits of Workspaces for Tomorrow We want to help our clients enable a new way of working to give their employees a choice of where and how they work, build modern, collaborative office environments, and provide technology to support a flexible workforce moving the organisation towards a high performance culture. Reduced absenteeism, improved personal performance, enhanced team-working Space savings, reduced property costs and churn, reduced training costs Reduced staff attrition and increased staff attraction, more enticing to next generation of workers Reduced travel time and cost, improved work–life balance, better office environment Cost Savings Cost Savings Cost Savings Employee Productivity Employee Productivity Employee Productivity Staff Retention Staff Retention Staff Retention Personal Work-Life Personal Work-Life Personal Work-Life
  23. 23. 17m USD in savings via avoided travel 17m USD in savings via avoided travel Savings plus Productivity improvement from a new way of working Savings plus Productivity improvement from a new way of working 86m USD in savings via improved communications 86m USD in savings via improved communications 45,600 trips avoided 45,600 trips avoided 28 minutes per day saved per FTE 28 minutes per day saved per FTE * Confidential results from an external vendor case study
  24. 24. From 71% to 81% of staff satisfied with the freedom to choose where they do work From 71% to 81% of staff satisfied with the freedom to choose where they do work From 76% to 85% of staff satisfied with technology as an ‘enabler’ of internal mobility From 76% to 85% of staff satisfied with technology as an ‘enabler’ of internal mobility From 39% to 48% of staff satisfied new workspace promotes collaboration From 39% to 48% of staff satisfied new workspace promotes collaboration 62% agree the flexibility of new workspace allows them to be more productive 62% agree the flexibility of new workspace allows them to be more productive * Confidential results from an external client case study Employee Satisfaction Employee Satisfaction
  25. 25. How do your people work now? (e.g., varied locations, remotely, fixed desks) How do your people work now? (e.g., varied locations, remotely, fixed desks) Do your people have the tools and resources available to work flexibly? Do your people have the tools and resources available to work flexibly? Is there an opportunity to be more collaborative? What does this look like? Is there an opportunity to be more collaborative? What does this look like? Are there opportunities to enhance engagement and performance? Are there opportunities to enhance engagement and performance? Is there a perception of “needing to be seen in office” that needs to be resolved? Is there a perception of “needing to be seen in office” that needs to be resolved? Are there any local cultural nuances that affect how your people work? Are there any local cultural nuances that affect how your people work? To begin, understand your current state and future need…
  26. 26. Repeat on a regular basis due to the cyclic nature of aging and operational changes Review impact of business operations on the infrastructure Initiate Conduct EUCDM consulting engagement Discover Analyse output and develop recommendations Construct Present recommendations and roadmap Recommend Execute on recommendations Execute Improve time Our approach starts with understanding current business problems and desired business outcomes
  27. 27. • The EUCDM is a consultative engagement that helps clients understand their current maturity, what their future need is – and a roadmap as to how to get there • Targeted at senior level business and technical stakeholders involved in development & implementation of the next generation ICT infrastructure • Interactive session based on a structured set of questions run in a workshop format with a senior consultant facilitator End-User Computing Development Model Cycle Strategicdevelopment Operational development Optimal Advanced Intermediate Basic As Is To Be EUCDM: a consultative approach to help build a roadmap for success
  28. 28. Key areas to focus on to build rapid maturity Corporate Social Communications Productivity Workspace Mgmt Desktop/Laptop Software Applications User Experience User Segmentation User Adoption User Data & Settings Users Business Enablement Device Delivery & Maintenance IT Services Operations Workflow Automation Operational Excellence Device Management Device Support Device Strategy Devices Network Architecture Servers Cloud Performance Management Infrastructure Policy Controls Identity Access Data Security Optimal Advanced Intermediate Basic Scored Questions and Answers Develop score for as-is and to-be states
  29. 29. The End-User Computing Development Model report provides practical and actionable data  Project Overview  Recap of workshop  Summary of ‘as-is’ and ‘to-be’ states  Summary of key recommendations  High level overview of approach  Workshop analysis and scoring methodology  Specific issues to be considered  Detailed set of recommendations  A roadmap of specific projects with proposed timing to provide a path to the ‘to-be’ state  Detailed feedback on findings  This is across the six key focus areas of the End-User Computing Maturity Model Executive summaryExecutive summary Engagement overview Engagement overview FindingsFindings RecommendationsRecommendations
  30. 30. EducationEducation Benefits of the End-User Computing Development Model AnalysisAnalysis MaturityMaturity RecommendationsRecommendations Identify places to start with EUC, how to plan for EUC, key internal actions on skills, partnerships Impact of EUC on organisation and strategy, infrastructure and operations Review client maturity from an ‘as-is and ‘to-be’ perspective EUC overview, terminology, approaches, industry bodies, standards, etc.
  31. 31. End-User Computing Development Model (EUCDM) • A consultative engagement that helps clients understand where they are, what their true need is – and how to get there • Strong linkage to the Dimension Data strengths to allow us to execute EUC Project Methodology End-User Centric Framework (EUCF) • A model of abstractions: • User from Device • Application from OS • Data from the Device • A framework that can be used for a diverse set of business objectives Our End-User Computing consultative approach End-User Computing Solution Roadmap • A roadmap of the solutions the client requires to meet desired business outcomes overtime • A phased approach allowing clients to address immediate needs, but considering interdependencies
  32. 32. Conclusion End-user computing is a growing trend in organisations that will significantly change the workplace and working styles Our End-User Computing Development Model provides clients with quick and actionable results and is the first step in developing their plan for rapid improved maturity Solutions like WFT will enable organisations to provide the freedom of choice for their workforce as their offerings mature A structured approach to understanding WFT and how it will impact the organisation is the best pragmatic starting point Dimension Data has tremendous depth of skill in communications, networking, security and ICT operations, in addition to deep multivendor relationships
  33. 33. Thank You! Any questions? Thank You! Any questions? Are you ready to begin the journey? Are you ready to begin the journey?

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