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Delivery Webinar

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TBLC Delivery Basics

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Delivery Webinar

  1. 1. TBLC Delivery Service: The Basics
  2. 2. Printing Labels <ul><li>Actual Size  </li></ul><ul><li>ALWAYS from website </li></ul><ul><ul><li>“ On demand” </li></ul></ul><ul><ul><li>LANDSCAPE </li></ul></ul><ul><li>6-digit codes </li></ul><ul><li>Electronic signature </li></ul><ul><ul><li>www.tblc.org/delivery </li></ul></ul><ul><li>NO TAPE! </li></ul><ul><li>Remember to remove labels from empty bags before returning them to TBLC </li></ul> TPA Pinellas Public Library Cooperative, Inc. 1330 Cleveland Street Clearwater FL 33755-5103 Route To: 301-248
  3. 3. More on Labels <ul><li>Labels HAVE to have: </li></ul><ul><ul><li>Correct address </li></ul></ul><ul><ul><li>Correct 6-digit code </li></ul></ul><ul><li>Common mistakes: </li></ul><ul><ul><li>“Route to” libraries </li></ul></ul><ul><ul><li>Multiple branch/campus libraries </li></ul></ul><ul><ul><li>Similar names </li></ul></ul>
  4. 4. ORANGE BAGS! <ul><li>2 sizes: large and small </li></ul><ul><li>Need extra? Have too many? </li></ul><ul><ul><li>Call or email Delivery Coordinator: </li></ul></ul><ul><li>[email_address] </li></ul><ul><li>800-622-8252, Ext. 225 </li></ul>
  5. 5. Do you have a problem? <ul><li>My driver did not show up… </li></ul><ul><li>My driver came on the wrong day… </li></ul><ul><li>My books arrived wet/damaged… </li></ul><ul><li>It is taking more than 72 hours for items to arrive at their destinations… </li></ul><ul><li>A book or other item seems to be missing… </li></ul><ul><ul><ul><li>TBLC website > Delivery > Report an issue </li></ul></ul></ul><ul><li>http://www.tblc.org/delivery/deliveryproblem.php </li></ul>
  6. 6. Monthly Statistics <ul><li>Driver initials sheet EVERY time </li></ul><ul><li>Library counts bags </li></ul><ul><li>Library sends totals to TBLC at the end of every month </li></ul><ul><li>Info. on stats sheet: </li></ul><ul><ul><li>Total # packages sent </li></ul></ul><ul><ul><li>Total # packages received </li></ul></ul><ul><ul><li>Dates </li></ul></ul><ul><ul><li>Initials </li></ul></ul><ul><li>http://tblc.org/delivery/statsheet.pdf </li></ul>
  7. 7. Quarterly Missing Items Lists <ul><li>“Check your shelves” list of missing items posted to listserv every quarter </li></ul><ul><li>Report missing items to Delivery Coordinator </li></ul><ul><li>Include: </li></ul><ul><ul><ul><ul><ul><li>Loaning Library </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Borrowing Library </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Title of item </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Call Number of item </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Date sent through delivery </li></ul></ul></ul></ul></ul>
  8. 8. Summary of Driver and Library Responsibilities <ul><li>Drivers should… </li></ul><ul><ul><li>make EVERY scheduled stop </li></ul></ul><ul><ul><li>initial stats sheet </li></ul></ul><ul><ul><li>scan electronic signature </li></ul></ul><ul><ul><li>use clear plastic bags to protect orange bags </li></ul></ul><ul><ul><li>use closed/covered vehicle </li></ul></ul><ul><li>TBLC should… </li></ul><ul><ul><li>report problems & missed stops to vendor </li></ul></ul><ul><ul><li>follow-up with libraries who reported issues </li></ul></ul><ul><ul><li>communicate with libraries on all important issues involving Delivery </li></ul></ul><ul><li>Libraries should… </li></ul><ul><ul><li>provide designated delivery area protected from the elements with stats sheet and electronic signature readily accessible </li></ul></ul><ul><ul><li>report every missed stop after 5pm </li></ul></ul><ul><ul><li>use proper labels and bags </li></ul></ul><ul><ul><li>count packages sent and received </li></ul></ul><ul><ul><li>total packages sent and received and send </li></ul></ul><ul><ul><li>send stats at end of month </li></ul></ul><ul><ul><li>inform TBLC of holiday or other closings </li></ul></ul>
  9. 9. When in doubt… <ul><li>Contact TBLC: </li></ul><ul><ul><li>EMAIL: [email_address] </li></ul></ul><ul><ul><li>CALL: 800-622-8252, Ext. 225 </li></ul></ul><ul><ul><li>FAX: (813) 628-4425 </li></ul></ul><ul><ul><li>WEBSITE: www.tblc.org/delivery </li></ul></ul>

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