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Innovation in the public sector oecd eu


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Innovation in the public sector oecd eu

  1. 1. Public sector innovation in practice GovNet meeting, January 2014 (EU-Brussels) Tommaso Balbo di Vinadio
  2. 2. + 2 Take-away messages 1. World is changing rapidly and so are the challenges for public sector 2. Innovation in the public sector is about changing “business as usual”: experimentation, flexibility and risk-taking. This is already happening (service design) 3. Innovation in the public sector implies a renovation in how we do development (i.e. change in IOs procedures)
  3. 3. + What is innovation?  Changing the way we do business  ≠ Intuitive thinking (innovation in the middle)   Analytical thinking Traditional approach ≠ Experimentation Flexibility, experimentation, risk-taking and permission to fail 3
  4. 4. Innovation process Inspiration Ideation Implementation  Observe/hear  Brainstorm  Experiment  Tell stories  Prototype  In case, adapt and adjust rapidly 4
  5. 5. + Why innovation in public sector?  New and more complex challenges  Old-fashion approaches do not seem to be working  Use of technology  Governments under pressure for budget constraints  New citizenry and higher expectations 5
  6. 6. + Innovation is happening in OECD countries: Service design 6
  7. 7. + What is innovation in the public sector in developing countries?  Changing (or refining) approach and use innovative tools on PFM, decentralization, anti-corruption etc.  Placing particular attention on “soft issues”: change management and problem-solving  Highlighting the “human factor”: Human-centered approach   Translating some private sector principles (so as they are used by private companies) to public sector: service design and service delivery 7
  8. 8. + Examples of innovative practices in Africa approach – Change management – Leadership – Service delivery (Mozambique/Guinea)  Problem-solving  Accountability – Service delivery (Tunisia) management – Accountability - Use of technology (Madagascar)  Knowledge 8
  9. 9. Little bailiff assistance Failure to adjudica te case on time Few judges Few court houses Identify one problem and ask why Service delivery Ask Why again Lack of strategic planning Low yearly allocation of financial resources to hiring new judges Lack of strategic allocation Low yearly allocation of financial resources to building new infrastructure Coaches to make gov officials collaborate INNOVATION! Low budget execution Weak Public Financial Management Identifying PFM bottlenecks through problemsolving in the justice sector in Mozambique Ask Why again PFM 9
  10. 10. Citizen participation and service design in Tunisia  INNOVATION! Using innovative techniques for citizens to participate in the evaluation of government performance and for them to participate in designing new services (through the use of technology) 10
  11. 11. Knowledge Management platform in Madagascar Government INNOVATION!  Use of Government reports technology but also focus on “human factor” to understand how people share knowledge Ci zens feedback World Bank data World Bank Ci zens 11
  12. 12. Innovation in practice to overcome public sector constraints PROBLEMS  Lack of Inter-ministerial coordination  INNOVATION!  Hire coaches/facilitators and create space for dialogue to identify problems and propose solutions (Mozambique) Implementation slowness  Apply a new concept of leadership for gov officials to work together (Guinea)  Observe (Madagascar) and use of ethnographic analysis (Tunisia) to better understand customers/citizens  Difficulty to reach consensus  No clear link to service delivery  No deep understanding of citizen needs  No enough learning during implementation Prototype solutions on service delivery (Tunisia?)  Develop a KM platform as a learning tool (Madagascar) 12 
  13. 13. + What next?  Continuing to implement innovative practices and experiment  Cross-cutting issues: leadership, knowledge management (beyond open data) and service delivery (beyond smart cities)  Gathering information on current practices  Adapting or developing new ways of measuring innovative interventions  Renovating current procedures and systems in IOs (many problems while implementing innovation under current procedures)!!   Creating environment that allows for innovation (inn labs, flexibility during implementation, more room for manoeuvre for TTLs to experiment etc.) Change management 13