2 Com pany Pro fi l e
M i s s io n , H isto ry & Backgro u n d
heart and soul
History Our Mission
To build value based relationships by providing reliable solutions for Human
• Established on 01 July 2001 in Karachi, operating initially
under the name of Equity, Exchange & Trust. Resource and Process Outsourcing.
• Initial consulting work in Non-Conventional Structured
Finance and HR Management.
• Established Outsourcing Arm in 2002 under the name
History & Background
Professional Employer Services.
• Opened Lahore office in 2003. Is your business People Perfect? You may have the financial resources and
• Established Executive Search in 2005. the technology to proof your business against life’s unwanted circumstances,
• Established Physical Verification Division in 2005.
but without an equally well-matched source of strength from a people-
• In 2007, Professional Employer Services was converted
to Professional Employers Private Limited (People™).
perspective, there’ so much left to be desired.
• In 2008, all consulting verification and executive search
divisions of EET were transferred to People™. EET now People™ helps organizations like yours increase their productivity and
operates as a holding company for People™ and other
market share by ensuring that the right people with the right skills are
• People™ is currently a leading HR & Outsourcing placed in the right roles. And that’s just for starters.
Services Provider to the Banking Sector in Pakistan with
clients across other industries. Because People™ also delivers business, strategic and human capital
solutions — which gives a new lease of life to your business and places
your organization on a new growth trajectory.
Our unique approach helps ensure that all levels of your organization work
harmoniously in order to create an innovative, talent-powered organization,
cutting out redundancies and ultimately helping your business achieve
excellence in whatever you choose to do.
Com pa ny P r ofi l e 5
Core Valu es
what we believe
One Word Equity Conventional Wisdom & Relentless Research for Better Ways to Manage.
We believe that change for the sake of change is futile. Even if we relentlessly devise and discover
• Innovative new ways to manage businesses and handle challenges, not every thing from the past must
• Partnership necessarily be re-invented. If processes, systems or behaviors continue to add or create value,
• Inspiring we must allow them to actively inform our experience, assist our decision-making and enrich
our capabilities as we move confidently into the future.
Multiple Solutions For Every Challenge.
We believe that by devising and presenting as many ways of managing challenges as possible,
we enable our clients to choose the most informed, effective and thoughtful direction for the
future. We never settle for an answer unless alternatives have been researched.
Our Success Lies In The Success Of Our Clients.
We believe the true test of our abilities lies in the results we achieve for our clients. We believe
lasting relationships are built on a foundation of shared success. Alongside consultant advice,
we also engage with customers throughout the change process and measure the impact of the
on-going change as an integral part of our service.
We Are Our People.
We believe people are the life and blood of an organization, which is why, we tenaciously work
towards building an enabling environment to attract and maintain the best professionals with
an incomparable reward system.
Our Social Profile.
We believe our actions reflect the success of our clients, our partners and the communities in
which we operate. Alongside commercial priorities, each of our actions is evaluated for lasting
social impact. We work for a win-win solution for all and do not favour one over the other.
P r od u c ts & S e rvi c e s 7
H R St rat egy & Organ izat ion D eve lopm e nt
suited and booted
Experience One of the biggest challenges organizations face in today's dynamic
environment is that of creating a best-fit for organizational design to
Since inception, People™ has engaged in comprehensive
HR consulting mandates for organizations of various sizes facilitate smooth operations and peoples' management.
across diverse sectors. The following profile is not intended
to be an exhaustive list of assignments completed, projects People™ provides a comprehensive solution for issues pertaining to human
consulted and/or clients engaged by People™, but
resource and organizational design and strategies. In order for People™ to
represents a select sample of illustrative experience listed
by client and in random order. provide comprehensive solutions following the proposition for business
and product concepts, the firm engages in the implementation of proposed
• Askari Commerical Bank Limited
solutions by facilitating the actual establishment of business divisions and
• MCB Bank Limited
functions in a wholesome manner.
• Invest Capital Securities
• Meezan Bank Limited This involves understanding the business, capital, systems and human
• Union Bank Limited
resource needs of our clients and gaining an insight to their overall business
• UBL Fund Managers Limited philosophy in relation to market realities and trends, to devise befitting
• AMZ Securities Limited organizational structures, processes and systems.
• United Bank Limited
• Mercer Worldwide
The above is achieved primarily through research employing the latest
• Cosa Nostra
• Pak Brunei Investment Co. business management theories and practices. The following is a list of
tasks usually performed within the above areas:
• Development of an appropriate organizational model;
• Job description documents ;
• Job evaluation assessments and assigning symbolic pay grades;
• Salary ranges and bench marking remuneration;
• Performance management systems ;
• Defining requisites and formulating policies for handling them;
• Drafting and completion of employee reference manuals.
8 Pro ducts & S e rvice s
E m p loye e O uts o u rci ng
Experience Businesses today are keenly focusing on ways to relieve their managers
from performing tasks which are repetitive or routine and add little value
In addition to human resource consulting, which
represents the bulk of projects undertaken by People™ to their profit objectives, nor are such tasks the mainstay of their operations.
in its consulting history, the firm and its partners have
also been involved in business process re-engineering and Worldwide, the answer lies in outsourcing which is referred to as the
product development assignments for various clients.
quickest way to turn big picture goals into reality more efficiently than ever
• Habib Bank Limited and with measurable returns. People's™ Employee Outsourcing Division
• MCB Bank Limited (EO) was formed by recognizing the above need and potential for outsourced
• United Bank Limited
services in Pakistan and beyond.
• National Bank of Pakistan
• Emirates Global Islamic Bank Limited
• Dawood Islamic Bank EO presents a unique model where a number of HR processes have been
• Atlas Bank Limited seamlessly amalgamated in presenting a comprehensive outsourcing
• JS Bank Limited
solution to clients. This integration is the overriding advantage of the
• Saudi Pak Commercial Bank Limited
• Habib Metropolitan Bank Limited proposed model, such that it takes up the entire responsibility from testing,
• Khushhali Bank Limited selecting, recruiting, and training to employment, supervision, and
• Faysal Bank Limited performance management. This is a unique attribute and matched rarely
• American Express Bank Limited
by service providers in the field of advice and outsourcing of HR functions.
• AC Neilsen Pakistan
• Phillips Pakistan
• Total Atlas Lubricants Key areas of outsourced employment services include the following:
• Securities Exchange Commission of Pakistan
• Processing of salaries and pay packages;
• Income tax management for employees;
• Medical benefits / insurance management;
• Prerequisite handling;
• Terminal benefits management;
• Performance appraisal result coordination;
• Training needs analysis and facilitation;
• Subsidies and employees loan processing and custodial services;
• Staff survey and motivational analysis;
• Recruitment and induction;
• Satisfying EOBI, social security and other work place regulations;
• Indemnifying the organization of all statuary legal obligations;
• Other areas can be outsourced as per identification and need.
P r od u c ts & S e rvi c e s 11
Execut ive Search Se rvices
finding mr. right
Experience People™ Executive Search is one of the firm’s fastest growing divisions.
We specialize in head-hunting board members and senior to mid-level
For each assignment, People™ Executive Search conducts
the most extensive search possible to find the very best managers, and cover a wide spectrum of management tiers for a wide
candidate(s) as per our client's needs. Our approach and variety of clients, including multinational corporations, mid-cap and start-
methodology for recruiting solutions are custom-fitted up companies. We believe that every assignment demands a unique
to meet each client's goals, comprehensively.
approach and methodology; our search is wide and extensive and our
People’s™ clients in this service area include: evaluation criteria unmatched. This helps us find the best candidate(s) to
meet our client's needs.
• Habib Bank Limited
• JS Bank Limited
• Standard Chartered Bank, Dubai
Whether you require contractual or permanent employees, People™
• UBL Funds Manager Limited Executive Search will provide you with qualified professionals. From
• MAKRO receptionists to senior executives, our recruitment consultants can quickly
source the personnel you need to ensure that your daily operations continue
• Pepsi Cola International
• Qarshi Industries Limited un-interrupted. A few of these services appear below.
• Ravi Autos • Recruitment Process Outsourcing (RPO);
• Taq Logistics
• Targeted Search ;
• Adam Soft Limited
• City School Group • Resume/CV Hosting;
• DCD Group • Candidate Testing & Behavioral Analysis;
• AC Neilsen Pakistan
• Participation in Job Fairs/Universities.
• International Industries Limited
• Beaconhouse School Systems
12 Pro ducts & S e rvice s
B u s i n e s s P r o ce s s O uts o u rci ng
Experience Business Process Outsourcing was added to the People™ service portfolio
in 2005. The objective is to outsource voluminous, mundane tasks from
Business Process Outsourcing is increasingly becoming
a strategic management tool to deliver world-class businesses that require independent evaluation, reporting or tasks which
process outsourcing. A select list of People's™ clients can be executed more efficiently and at a lower cost by an outside partner.
in this service area include: Tasks that can and should be handled outside the clients’ premises include
but are not limited to the following:
• Faysal Bank Limited
• MCB Bank Limited
• HSBC • Physical Verifications of Consumer Loans;
• Bank Islami Limited
• Applicant Residence & Office;
• Meezan Bank Limited
• Askari Commercial Bank Limited
• Reference Residence & Office;
• Dawood Islamic Bank Limited • Bank Statements Verification;
• Emirates Global Islamic Bank Limited • Antecedent Verification - Staff;
• Previous Employment Reference;
• Educational Qualification checks;
• Registration Services.
People™ started services in this area to help support its existing clients to
perform more efficiently, accurately and in a more cost effective manner.
Today, major organizations are outsourcing major business processes to
People™ in order to facilitate their growth by:
• Achieving long-term cost savings;
• Achieving IT-enabled business transformation;
• Allowing management to focus on core business;
• Gaining access to best-in-class skills and capabilities;
• Achieving service quality improvements.
P r od u c ts & S e rvi c e s 15
Trai n i ng & D eve lopme nt
Experience People™ is actively involved in various facets of training — from conducting
customized corporate training workshops to specific courses required by
People™ has earned a name for providing the very best
in training to clients who primarily occupy the financial our clients. Some of these mandates include:
services sector besides others in the areas of customer
services, service delivery and sales enhancement. Strategy & Organization Performance
• Strategy Formulation Workshops;
People™ combines training qualifications with real life,
hands-on experience. In fact, we enhance our clients’ • Defining Mission, Vision & Values;
business performance and profitability by producing • High Performance Forums;
business solutions that are:
• Management for Value Creation.
• Flexible and tailored to client needs;
• Interactive and motivational; Individual Performance
• Based on real world values - not just theory; • Performance Management Process;
• Ensure Return on Training (ROT).
• Organization Structures, Job Descriptions & Evaluations;
People™ provides strategy, sales, product and even • Goal Setting & Facilitating High Achievement.
communications skills training for some of the world's
major financial institutions in addition to enhancing their Core Competency
sales forces and customer service teams — hence, boosting
• Call Centre Agents;
their bottom line. Some of the clients for whom People™
has delivered similar training include: • Cashiers;
• Sales & Service Representatives;
• Standard Chartered Bank
• Union Bank Limited
• Habib Bank Limited
• Pepsi Cola International • Communication Skills;
• KASB Bank Limited • Presentation & Writing Skills;
• Sui Southern Gas Pipelines Limited
• Coaching Skills;
• Askari Commercial Bank Limited
• Beaconhouse Informatics Limited • Train the Trainer Programs;
• Conflict Resolution Skills;
• Team Building Sessions.
16 Pro ducts & S e rvice s
Payr o l l M a nage m e nt
reward your stars
Experience The latest addition to the People product portfolio is PEOPLE™ Payroll
Management. This product is available in three unique service packs:
The initial list of patrons of this service category include:
• DCD Group Pakistan • PEOPLE™ Payroll Basic
• Paradigm Real Estate Private Limited • PEOPLE™ Payroll Gold
• Orix Properties Pakistan Limited
• PEOPLE™ Payroll Platinum
• The D’Hamidi Partnership Private Limited
We use a custom-developed world class software for all payroll outsourcing
needs. This software has an in-built flexibility to cater to industry-specific,
legal formalities, statutory obligations and other local market and client
PEOPLE™ Payroll is a web based software which you can access by using
your client login and password on our website through SSL technology
anywhere in the world to upload data and run different reports.
Similarly, employees also have access to their personal information and
reports from anywhere in the world by using the employee portal.
20 Manage m e nt Pro fi l e 21
Gohar Sharif Butt CEO & Chief Consultant Hamid Ikram Country Head, Executive Search
Mr. Butt, the founding partner of the firm and its Chief Consultant, is a professionally qualified A Chartered Certified Accountant by profession, Mr. Ikram has owned and managed his own
Systems Analyst and an MBA, with over 17 years of diversified and accredited experience in various companies and worked across the world. He was raised, educated, trained, and qualified in
fields of management with world class multinationals. His key competencies include: Human England, living there for 33 years.
Resource Management, Organization Development, Banking Operations, Islamic Finance, Project
& Change Management, Business Process Re-engineering & Systems Planning. Prior to establishing He obtained his BSc from the University of Southampton and then completed his ICAEW articles
People™, Mr. Butt held key positions in the banking sector. with KPMG gaining invaluable exposure whilst working with large corporations. In 1993, he
established his accountancy practice in London, comprising accountancy, taxation, consultancy,
After establishing People™, Mr. Butt has lead several large scale organizational developments, and audit work for a variety of small to medium sized businesses. As a result, he has invaluable
change and HR management projects for private and public enterprises and also established a insight into the whole spectrum of different sized clients across all types of industries.
large scale HR and process outsourcing platform for prestigious clients country wide. Alongside
these initiatives, in August 2007, Mr. Butt established a real estate development firm, Orix Mr. Ikram automatically entered into the field of HR when he hired his own employees, trained
Properties, as a partner and holds complete management control of the firm. Orix is a unique students and acted as their Principal. The HR experiences increased further when in September
real estate development firm whose majority shares are held by Orix Corporation Japan and Orix 2001 he left England and moved to USA, where he owned and managed a manufacturing business.
In 2005 he moved back to Pakistan and is part of the senior fraternity of ACCA and an elected
In June 2008, Mr. Butt re-structured The D’ Hamidi Partnership Private Limited as its Chairman member of its Members Network Panel. Since 2007, he has been Managing Partner and
& CEO and as one of the four equity partners of the firm with complete management control. International Recruitment Consultant working in the field of Executive Search within Pakistan
With its head office based in Karachi, The D’ Hamidi Partnership is reputed as one of Pakistan’s and in the Gulf. Joining People™ as Country Head of the Executive Search department, he heads
critically acclaimed ideas company catering to brand, identity, advertising and event management. all the local offices as well as enhancing the work of the Dubai office and is looking to expand
the business into other markets.
In June 2008, another business extension by Mr. Butt was the successful establishment and
regional expansion of the People™ brand as an associated concern in Dubai under the locally
registered legal name, People Perfect, operating from the heart of Dubai on Sheikh Zayed Road.
Mukhtar Nazir Segment Head, Service Delivery
Shahab Sharif Executive Director & Principal Consultant
Mr. Nazir is heading the Information Systems and Service Delivery department at People™.
He is a Professional Analyst and holds a degree in MIS, Marketing & Management from reputed
foreign schools. He has over 13 years of experience in Marketing, Management, Outsourcing and
Mr. Sharif is a professionally qualified Human Resources Specialist, a Masters Degree holder in Information Systems while working in Malaysian, American, Canadian and Pakistani markets
Economics and Law with over 20 years of experience in Consulting and HR Outsourcing, Industrial with world class multinationals.
Relations & Personnel Management with multinational organizations.
His key competencies include: Business Process Re-Engineering, Organizational Development,
His key competencies include Personnel Management, Industrial Relations, Labor Management, Marketing Management, Business Process Outsourcing and Client Relationship. Prior to People™,
Training and Organizational Development. Mr. Sharif is responsible for the outsourcing division Mr. Nazir worked with Electrolux (Pakistan) Limited in Malaysia, Morgan Stanley in US, CostCo
of People™ called Employee Outsourcing (EO) — which, under his leadership, is the largest HR Wholesale Corporation in US and Canada, and Systems Limited in Pakistan. While acquiring his
and process outsourcing platforms in the country. MSBA degree from San Francisco State University (SFSU), he had taught 2 Business/IS courses as
a Graduate Teaching Assistant at the School of Business at SFSU for two years.
He also provides expert advice and support in other areas of Human Resource Management. He
is currently advising numerous financial sector organizations in matters relating to employee
relations, recruitment and selection and outsourcing.
22 Manage m e nt Pro fi l e 23
Mujtaba Iqbal Country Head, Training & Development
CEO, Centre for Financial Training & Research (CFTR) Zille Elahi Segment Head, Strategic Planning
Mr. Iqbal is a member of the CFA Institute and the CFA Association of Pakistan, and the Country With a medical background and subsequently an MBA degree (LUMS, 2000), Dr. Elahi has gained
Head for Training and Development at People™. He is also the Chief Executive of CFTR Private vast management and consulting experience in Human Resource Management, Management
Limited (a People™ subsidiary). CFTR is a training company with a primary focus on assisting CFA Skill Development and Corporate Business Planning. He has worked with various indigenous and
and FRM candidates with their exam preparation. multinational organizations in consulting, managerial and entrepreneurial capacities.
For the past thee years, in collaboration with the CFA Association of Pakistan, he has been preparing In his various roles, Dr. Elahi has always strived to make contributions that help organizations
candidates for the CFA exam. He assisted the Securities & Exchange Commission of Pakistan achieve and maintain a healthy state. His diagnostic capability, preventive rather than curative
(SECP) in the development of the Analyst Certification Programme, the first local financial services approach, problem solving attitude and relentless customer focus, help to formulate durable,
certification. He has conducted courses related to Credit Analysis, Split Adjusted Time Series Data, long term solutions for frequent as well as unique business issues. He is an ardent observer of
Quantitative Methods for Investment Management, etc. He designed six courses for a Management best practices in the disciplines of management, corporate governance and enabling technologies.
Trainee programme of a major financial institution. His interventions incorporate these developments with a view to providing effective and enduring
He has over fifteen years of experience in corporate finance and consulting, carrying out several
buy and sell-side due diligence examinations, advised on privatization and acquisition strategies. His key areas of interest and specialization are corporate governance, human resource management,
He has advised clients on risk management, conducted specialized investigative projects, and leadership and management training and development, management communications,
been involved in valuing organizations using various quantitative models. organizational behavior, organization development and strategic business planning.
Key competencies include corporate finance, valuation and risk management methodologies as
relating to market risk. Mr. Iqbal has been the founding director for Alchemy Associates (Private)
Limited, Alchemy Technologies (Private) Limited and CFTR (Private) Limited.
aisal Country Head, Finance & Company Secretary
In the last two years, Mr. Ashraf has worked in the fields of Audit & Compliance, Finance and
Arif Irfanullah Regional Head, Training & Development
COO, Centre for Financial Training & Research (CFTR)
various consulting assignments. He has a strong background in project development, arranging
finances and setting up the accounts and finance function for different organizations. His
interpersonal skills and problem-solving approach have earned him respectable strategic positions
Mr. Irfanullah is Regional Head, Training and Development at People™ and is also the Chief in different organizations.
Operating Officer of CFTR Private Limited (a People™ subsidiary).
Currently Mr. Ashraf is heading the Accounting & Finance functions for People™ and other group
Mr. Irfanullah has wide ranging experience as a senior manager at MindTree Inc. and Oracle companies. He also analyzes different new initiatives and ventures and guides the management
Corporation. In 2007-2008, he was Head of MindTree's Middle East business based out of Dubai. regarding their viability. Mr. Ashraf is also an associate member of Pakistan Engineering Council.
Prior to joining MindTree, Mr. Irfanullah worked at Oracle Corporation in the United States for He did his B.Sc. Civil from University of Engineering & Technology, Lahore in 2001. His dual
eight years. He was responsible for implementing Oracle's Financial & Enterprise Resource qualifications, together with his diversified expertise, result in the continued enhancement and
Planning System at some of the largest companies in the United States. This role involved overall productivity and performance of the organization.
significant training, development and change management at client organizations.
Mr. Irfanullah has an MBA from the University of Chicago and an engineering degree from
Dartmouth College, USA. He has a passion for training and development. While in the USA, he
taught part-time at the Middlesex County Community College. He is currently a visiting faculty
member at IBA, Karachi, and is assisting candidates with their CFA Level I preparation at CFTR.
24 Manage m e nt Pro fi l e Contac ts
Dr. Javaid Khan Segment Head, HCM & OD International Offices
Dr. Khan has earned dual degrees in the fields of Medicine and Management. Dr. Khan’s key
competencies include training and driving business processes through effectively strategizing Pakistan
human resources. Dr. Khan has played a pro-active role in streamlining processes at Shaukat 42 (C) - E/1, Gulberg III t 00 92 (42) 111 000 737
Khanum Hospital (SKMH), Descon Engineering and Askari Bank. The industries he has worked Lahore, Pakistan f 00 92 (42) 577 7819
with include Medical, Textiles, Chemicals, Engineering, Banking, Media and Consulting.
Some of his key training assignments include training sessions on Emotional Intelligence, Change UAE
Management, Team Building, Office Etiquettes, Performance Management Systems, Self Suite 112, Al Moosa Tower 1 t 00 971 (4) 332 5905
Management, Customer Satisfaction, ISO 9002 Systems, and Training of Collection Center Staff PO Box 121400 f 00 971 (4) 332 5906
of SKMH Collection Centers. Sheikh Zayed Road, Dubai
Dr. Khan also has the exposure of teaching Human Resource Development to the graduate
students at Pak AIMS, Lahore. He is also a certified ISO 9002 Internal Auditor.
42 (C) - E/1, Gulberg III t 00 92 (42) 111 000 737
Ehsan Mohsen Unit Head, Compliance & Audit
Lahore, Pakistan f 00 92 (42) 577 7819
Mr. Mohsen initially started his professional life in the leather garments business in Karachi, Suite 704, Progressive Plaza t 00 92 (21) 111 000 737
but upon re-locating to Islamabad, he joined Pakistan Tobacco Company (PTC) — a subsidiary of Beaumont Road, Karachi 75530 f 00 92 (21) 567 9563
British American Tobacco Company, where, as Payroll Incharge in the HR department, he was
responsible for the Company Payroll, including payments related to Medical, Traveling & Retirement, Islamabad
and Resignations. Suite 12, Third Floor, Executive Center t 00 92 (51) 486 1026, 431 6858
I - 8 Markaz, Islamabad f 00 92 (51) 486 1027
Mr. Mohsen also has worked in PTC Karachi’s marketing department before he left to join People™
as Manager Central Processing Unit. Currently, Mr. Mohsen is heading Compliance. Faisalabad
Suite 7, Third Floor, Rizwan Badshah Center t 00 92 (41) 200 2621
Circular Road (Nr. Grace Hotel), Faisalabad f 00 92 (41) 200 2621
Suite 18, Second Floor, Abdullah Center t 00 92 (61) 401 7616
LMQ Road, Multan f 00 92 (61) 478 3773
www.peopleperfectae.com | www.people.com.pk