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Leveraging HR to optimize technology implementation and utilization


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This material was presented by Nawaf Dhubaib in HR technology summit held in Dubai in 2011. It argues, that HR role is vital in any major IT solution implementation.

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Leveraging HR to optimize technology implementation and utilization

  1. 1. By Nawaf DhubaibHR Technology MENA
  2. 2.  Introduction Business Roles ◦ HR Function ◦ IT Function IT in organizational change context ◦ Perceived Organizational Support (POS) ◦ Technology Change ◦ Technology Acceptance Model (TAM) ◦ Change Management ◦ Success factors Conclusion
  3. 3.  IT and HR perceived rolls’ conflict symptoms: ◦ Complicated end products. ◦ Silver bullet solution perception. ◦ Best practices implementation failure. ◦ Low utilization of implemented technology.  By Design. Not using the full potential of technology.  By Usage. Rejection of users. ◦ Gate-keeper vs. Change agent.
  4. 4.  HR function in an organization: ◦ Business Units strategic partner. ◦ Administration. ◦ Employee advocate. ◦ Change management.
  5. 5.  IT function in an organization: ◦ Cost ◦ Agility ◦ Quality of Service ◦ Governance, Risk Management and Compliance (GRC).
  6. 6.  Perceived Organizational Support (POS) is the way employees evaluates the future potentials of their partnership with the organization. Employees will reciprocate employer’s investment in them in terms of tangible benefits and social rewards with efforts and loyalty.
  7. 7.  Empirical research pointed out that employees’ POS is a lead indicator of: ◦ Employee turnover. ◦ Employee engagement. ◦ Employee job satisfaction. Engaged employees: ◦ Are more effective in Technology acceptance and Utilization. ◦ Less resistance to Technology change.
  8. 8.  Common technological changes: ◦ Enterprise resource planning (ERP) ◦ Customer relationship management (CRM) ◦ Wireless technology (mobility) ◦ Business process reengineering (BPR) Not easy! It is estimated that 20% of an organizations expenditure on IT is used on products and services that fail to achieve their intended purpose.
  9. 9.  Using Change Management steps; organizations can improve their chances of successful implementation of new Technology. Change steps: 1. Unfreeze (Communications, training and feedback) 2. Change (Implementation) 3. Re-freeze ( institutionalization the changes)
  10. 10.  Top management support Strong business justification for the project Training of employees Project communication Properly defined roles for employees User involvement
  11. 11.  Any implementation of new technology is ultimately aiming to change employees’ behavior. A win-win cooperative relationship between employee and employer; is a prerequisite for a successful employee behavior change. Following best practices in change management will significantly improve the successful implementation of new Technology.