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GET THE JUNE 2013 UPDATE AT http://digitaldevotee.com/social-media-customer-service-tool-comparison-june-2013/
Over the past year there’s been a lot of growth in the social media customer service area. There are a number of tools on the market you can use to coordinate, answer and report on customer inquiries in the social media space. We’ve seen groups like Salesforce buying up desk.com to add to its existing Service Cloud while leaders like Zendesk continue to do great work. If you’re looking to do more advocate style communities think about Lithium and if you’re headed to China SNS then check out CIC‘s beta of IWOM Cooperator.