Company Profiling

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Company Profiling

  1. 1. Competitive ResearchNA TS Account and Market Research GroupNA TS AMR Group
  2. 2. TABLE OF CONTENTS TCS Global Footprint ......................................................................................................................................................... 4 Recent Global Developments ......................................................................................................................................... 5Financial Analysis ................................................................................................................................................................. 6 Global Consolidated data ................................................................................................................................................. 6 TCS IT services Worldwide revenue and strategies ............................................................................................. 8 Industry Presence............................................................................................................................................................. 11 TCS Growth metrics for FY 2011 Q2-Q1 ................................................................................................................. 13 TCS active clientele for FY 2011 Q2-Q1 ................................................................................................................... 17Vertical Industry Offerings ............................................................................................................................................ 19 CPRD & Retail ..................................................................................................................................................................... 19 Consumer Products.......................................................................................................................................................... 25 Utilities .................................................................................................................................................................................. 27 Oil, Gas And Renewable Energy .................................................................................................................................. 29Service Portfolio .................................................................................................................................................................. 35 TCS Service Offerings ...................................................................................................................................................... 35Products & Platforms ....................................................................................................................................................... 37Alliance, Wins, M&A, Analyst Quotes ....................................................................................................................... 38 Strategic Alliances ............................................................................................................................................................ 38 Key Wins............................................................................................................................................................................... 42 Recent Wins ........................................................................................................................................................................ 42 Contracts Won By TCS .................................................................................................................................................... 44 IT Services Contracts Analytics ................................................................................................................................... 46 Merger & Acquisitions .................................................................................................................................................... 47 Analyst Quotes ................................................................................................................................................................... 48 Government hourly rates .............................................................................................................................................. 49Centres Of Excellence, Development Centre ........................................................................................................ 50Emerging Technologies ................................................................................................................................................... 53 Business Intelligence....................................................................................................................................................... 53 Social Media Analytics .................................................................................................................................................... 55 Cloud Computing .............................................................................................................................................................. 56 Next-generation data and systems integration .................................................................................................... 58 Mobility ................................................................................................................................................................................. 59TCS Thought leadership .................................................................................................................................................. 61 2
  3. 3. Go Lean: Value Stream Map your SDLC Right Now ............................................................................................ 61 Enabling Green Supply Chain ...................................................................................................................................... 63 Virtualization, Cloud and XBRL................................................................................................................................... 64TCS Labs ................................................................................................................................................................................... 67TCS Innovation Functions .............................................................................................................................................. 69 Incubation ............................................................................................................................................................................ 69 TCS Co-Innovation Network (COIN) ......................................................................................................................... 69TCS on the Role of the CIO .............................................................................................................................................. 71TCS on Optimizing IT Costs............................................................................................................................................ 73 3
  4. 4. TCS GLOBAL FOOTPRINTTCS Global - TCS has offices and operations in more than 240 locations across 44 countries141 Offices in 42 countries107 Solution Centers in 20 countries Commentary  Has 8 near-shore solution centers in 7 countries and 93 global solution centers in 27 locations in 10 countries  Global, Interconnected Workforce  On-site, domestic, and offshore staffing  Broad technology and domain expertise  Effective and scalable talent management  Integrated Processes  CMMI Level 5 quality processes  World-class security proceduresApart from its penetration in European markets, TCS  Consistent project managementhas also opened its delivery and offshore centers in processes and toolsLatin American countries like Brazil, Uruguay and  Multi-Tiered InfrastructureMexico. This indicates its recent push initiatives out of  Multi-continent andUSA interconnectedNew Centers:  December 2, 2010, TCS opens a new BPO center, located at Manila, will give TCS a presence in the Philippines adding to the company’s Global Network Delivery Model  July 25, 2010, TCS opens a base in Lima, Peru to have a presence in one of the fastest growing economies in South America as well as have a center to be a part of the TCS global delivery model 4
  5. 5. RECENT GLOBAL DEVELOPMENTSTime Geo. Country Area Market Vertical Work ForceSep., Latam Brazil Development Provide Near Manufacturing, 15002010 Center shore Center Telecommunications, Hi-TechOct., APAC China Delivery Centers Part of TCS N.A 13002010 (ERP/CRM Global (Oracle, SAP), Network Microsoft and Delivery IBM AS 400) CenterOct., EMEA Morocco TCS BaNCS Infrastructure BFSI N.A2010 Market and Services Infrastructure in the complex Moroccan capital marketsDec., APAC Australia Mobile devices Part of TCS State & Federal Close to2010 and applications, Global Agencies 2500 Cloud computing Network consultants and data hosting Delivery CenterDec., APAC Philippines BPO Center Part of TCS N.A N.A2011 Global Network Delivery Center 5
  6. 6. FINANCIAL ANALYSIS GLOBAL CONSOLIDATED DATARevenueTCS reported excellent 1QFY11 results on the strength of strong revenue growth andexemplary margin management: Revenues/EBIT grew 6.2%/4.8%, while EPS declined only 4.5%Q/Q .The twin highlights of the quarter were the extremely strong volume growth (8.1% Q/Q) androbust margin defense (EBIT margins declined by only 36 bps in a quarter when wage hikes tookeffect, negatively impacting margins by 215 bps and currency crosswinds presented themselves).Sequential growth in revenues in constant currency stood at an impressive 7.3%. Growth was all-round accruing from multi service lines and verticals pointing to all-round strength (no particulardependence on BFSI, for instance)Business outlook is positive across service lines and verticals: Management indicated betterdeal pipeline, more comfort from customers on ramp-ups and general positive sentiment amongcustomers on technology spending. TCS expressed confidence that the strong opportunity pipelinehas a good component of higher-value discretionary spendIn a supply-constrained environment, TCS is managing the supply side creditably: Theenvironment is healthy for the larger offshore players (demand is not the constraint) and what istherefore crucial to manage attrition and supply side challenges. TCS overall quarterly annualizedattrition (annualizing Q1FY11) stood at 18.8%, faring much better than Infosys, whosecorresponding attrition number stood at 27.5% 6
  7. 7. TCS financial analysis to which provides key metrics and performance of the company Balance Sheet (TCS- Global) 2009 2010 2011 2012Total Assets $5,041 $6,101 $7,958 $9,895Current Liabilities $2,438 $3,113 $4,259 $5,928Total Stock holders’ Equity Margins 2009 2010 2011 2012Gross Profit Margin 44.5% 46.2% 45.2% 45.0%Operating Margin 23.7% 26.5% 26.8% 26.6%EBITDA Margin 25.0% 28.0% 28.2% 28.0%Net Margin 18.6% 22.9% 22.1% 21.2%SG&A/ Sales 20.7% 19.7% 18.4% 18.4% Growth 2009 2010 2011 2012Sales Growth 23.4% 8.0% 19.2% 20.9%Operating Profit Growth 29.4% 20.6% 20.7% 19.8%Net Profit Growth 3.5% 32.9% 14.9% 16.3%EPF ( Reported Growth) 3.5% 32.9% 14.9% 16.3% 7
  8. 8. TCS IT SERVICES WORLDWIDE REVENUE AND STRATEGIESRevenue Spread across Markets Geographical Focus:  Provide global support for global customers  Competing for significant local projects: Strong need for world-class IT supportPresence across Industries Key Account Focus:  Establish transformation partnership beyond traditional outsourcing  Focus on long-term commitment  Integrated Full Services for Business Value Creation beyond outsourcingOffering across Services New Service Focus Areas:  TCS Financial Solutions: End-to-end universal banking and insurance products and solutions  Platform BPO: Building vertical as well as horizontal platforms (HR, F&A)  Small & Medium Business Platform: Launched in India - currently in investment mode  Application Cloud: Software/Solution for end- to-end Business-IT application requirements 8
  9. 9. TCS Client DataCalendar Quarter 3Q09 4Q09 1Q10 2Q10 3Q10New Clients Added 41 36 26 30 32Repeat Business (%) 96 96 100 98 97Total Active Clients 965 985 933 896 917>US$1MM 395 405 423 409 419>US$5MM 166 172 178 171 178>US$10MM 112 111 113 111 112>US$20MM 59 62 59 62 61>US$50MM 23 24 23 23 23>US$100MM 7 7 6 6 6 Type of ContractsCalendar Quarter 3Q09 4Q09 1Q10 2Q10 3Q10Fixed Price 45.5 47.1 47.4 47.2 48.0Time & Material 54.4 52.9 52.6 52.8 52.0 Clients ConcentrationCalendar Quarter 3Q09 4Q09 1Q10 2Q10 3Q10Top Clients (%) 5.1 4.7 5.7 6.8 8.1Top 5 (%) 17.3 18.6 19.4 20.5 21.5Top 10(%) 26.3 26.9 28.0 28.9 29.9 Service LineCalendar Quarter 3Q09 4Q09 1Q10 2Q10 3Q10ADM 49.0% 48.6% 48.7% 49.6% 49.1%BI 8.1% 6.8% 6.1% 5.7% 5.7%Engg. & Ind. Services 6.3% 5.8% 5.2% 5.0% 4.9%Infrastructure 8.3% 8.3% 9.3% 8.0% 7.9% 9
  10. 10. Enterprise Sol. 12.6% 11.8% 10.9% 10.3% 10.5%Global Consulting 2.5% 1.7% 1.4% 1.6% 2.1%Assets Leveraged Solutions 3.2% 2.1% 2.6% 3.2% 3.2%Assurance Services 4.2% 3.8% 4.4% 4.8% 5.1%BPO 5.8% 11.1% 11.4% 11.8% 11.5% Onsite- Offshore BreakupCalendar Quarter 3Q09 4Q09 1Q10 2Q10 3Q10Onsite 56.4% 52.3% 49.6% 48.9% 48.7%Offshore 43.6% 47.7% 50.4% 51.1% 51.3% 10
  11. 11. INDUSTRY PRESENCEBanking & Financial Services Energy, Resources & UtilityHealth Care & Life Sciences High TechInsurance ManufacturingMedia & Information Services Retail & Consumer ProductsTelecom Travel, Transportation & Hospitality  TCS has increased its presence in two industry segments mainly in BFSI, Energy and Utilities and Life Sciences & Health Care  On comparison there has been a decrease in industry segments mainly in Telecom, Manufacturing, Retail & Distribution and Transportation BFSI 5.2 9 Telecom 2.6 3.7 Manufacturing 41.9 Retail & Distribution 11.2 Trasportation Energy & Utilities 10.6 Life Sciences & Health Care 15.8 Others BFSI 7.8 3.4 5.9 Telecom 3.4 Manufacturing 45 12 Retail & Distribution 8.3 Trasportation 14 Energy & Utilities 11
  12. 12. Industry MixCalendar Quarter 3Q09 4Q09 1Q10 2Q10 3Q10BFSI 41.9% 42.8% 43.9% 45.0% 45.0%Telecom 15.8% 15.2% 14.8% 14.2% 14.2%Manufacturing 10.6% 9.8% 9.2% 8.7% 8.3%Retail & Distribution 11.2% 12.0% 12.2% 12.0% 12.0%Transportation 3.7% 3.8% 3.7% 3.5% 3.4%Energy & Utilities 2.6% 2.7% 2.7% 2.8% 3.4%Life Sciences & Health Care 5.2% 5.7% 5.7% 6.0% 5.9%Others 9.0% 8.0% 7.8% 7.8% 7.8% 12
  13. 13. TCS GROWTH METRICS FOR FY 2011 Q2-Q1Growth by Market Geography % Q2 FY11 Q1 FY11America North America 53.7 55.0 Latin America 3.9 4.3Europe UK 15.3 15.1 Continent of Europe 9.1 8.9 India 9.9 8.8 Asia Pacific 6.2 5.9 MEA 1.9 2.0 1.9 North America 6.2 Latin America 9.9 UK 9.1 Continental Europe 53.7 India 15.3 Asia Pacific 3.9 MEA 13
  14. 14. Growth by Industries IP revenue % Q2 FY11 Q1 FY11BFSI 44.0 44.7Telecom 12.8 12.7Retail & Distribution 10.9 11.0Manufacturing 7.4 7.4Hi-Tech 4.6 4.6LS & H 5.1 5.2Travel & Hospitality 3.2 3.1Energy & Utilities 4.3 3.3Media & Entertainment 2.0 1.9Others 5.7 6.1 14
  15. 15. Growth by Services SP revenue % Q2 FY11 Q1 FY11IT Solutions & ServicesAD & M 46.8 47.9BI 5.6 5.4Enterprise Solutions 10.3 9.8Assurance Services 6.6 6.4Engineering & Industrial Services 4.9 4.8Infrastructure Services 9.4 8.7Global Consulting 2.1 2.1Asset Leverage Solutions 3.4 3.7Business Process Outsourcing 10.9 11.2 15
  16. 16. Work Force BaseTotal TCS Employees 153,168Overseas Branches & Subsidiaries 11,152Global/ Regional delivery centers 4,440Subsidiaries (CMC, WTI, TCS eServe, Diligenta and 21,249others)Attrition Rate is at 13.07% for IT Services and at 22.46% for BPO servicesWorkforce Diversity  30.4% of the workforce is women  61% of the staff employed have more than 3 years of experience  There are 88 nationalaties working for the managemnet 16
  17. 17. TCS ACTIVE CLIENTELE FOR FY 2011 Q2-Q1 Client Parameters Q2FY11 Q1FY11Client Contribution in the last 12 monthsRevenue %Top 1 8.0 8.1Top5 22.1 22.0Top10 30.1 30.5US Clients < 1 million USD 420 409US Clients < 5 million USD 192 191US Clients < 10 million USD 131 122US Clients < 20 million USD 66 65US Clients < 50 million USD 25 24US Clients < 100 million USD 8 7 Operational Parameters Q2FY11 Q1FY11Delivery location except local clientsOnsite 43.9 43.6GDC/RDC 5.0 5.2Offshore 51.1 51.2Contract TypeTime & Material 510. 50.9Fixed Price & Time 49.0 49.1 Client Acquisition & Expansion 17
  18. 18. Q2FY11 Q1FY11Active Clients 936 930New Clients 30 36Revenue % from repeat 98.3 98.4businessRevenue % from new 1.7 1.6business (reset at the beginningof the financial year) 18
  19. 19. VERTICAL INDUSTRY OFFERINGS CPRD & RETAILRetail Overview  TCS integrated services across IT, IS, and BPO enable retailers to transform their businesses, innovate and optimize processes to outperform competition, and ease operations by creating a customer responsive retail chainTCS Value PropositionRevenue segment Division:  Large-sized retailers- Above 10 Billion USD revenue/Year  Mid-sized retailers- Revenue of 5-10 Billion USD/Year ( Major Target Area)  Small- sized retailers- Below 5 billion USD revenue/yearClient Challenges in Retail  Increasing challenges in acquiring and retaining customers  Managing retail consolidation  Ever-shortening product lifecycle  Constrained space and global operations  Increasing competition from newer and more aggressive store-formats  Differentiation created through business process excellence 19
  20. 20. What TCS Provides  TCS ensure enterprise business transformation with integrated services across consulting, application development and maintenance, infrastructure and business process outsourcing (BPO).  TCS experts work in collaboration with their customers to build solutions that address their unique challenges.  TCS have built expertise in niche areas such as MDM, Merchandizing, Supply Chain Management, Supplier Relationship Management and POS, among others.Retail - SegmentsFood and Grocery Current Challenges: Increasingly sophisticated demands from suppliers and customers require the ability to forecast demand accurately and provide the right category mix. Access to accurate information on real-time inventory levels at stores and distribution centers is critical for intelligent replenishment and to get fresh food offers right What TCS Provides: Advanced technology solutions that optimize prices, incorporate intelligent inventory planning, and implement high-powered POS systems to speed checkout and enhance customer experience. Monitoring & analyzing real time inventory, forecasting accurate sales, optimizing store and shelf replenishment to reduce stock outs, and providing advanced customer analytics: TCS helps food and grocery retailers do all of the above in ways that optimize costs and improve productivitySpecialty Retailing Current Challenges: Changing consumer demands, short product life cycles and higher customer expectations combined with managing complex supply chains and competition from exclusive brands and mass merchandisers What TCS Provides: Winning competitive strategies that help specialty retailers meet unique challenges pertaining to their niche segment, and that drive real business results. TCS helps identify the most effective technology to respond to consumer demands in real-time, differentiate products, optimize logistics costs, and provide outstanding customer service through multiple channelsNon-Store Current Challenges: Increasingly well-informed consumers are demandingRetailing higher value for lower cost through a variety of new channels, spotlighting e-tail. What TCS Provides: Technology solutions to drive online retailing business that create synergy between on- and offline value propositions. TCS business and technology expertise helps Retail companies succeed in their online initiatives. From helping them create effective, user-friendly, and secure websites to managing effective supply chains and offering comprehensive sets of IT services for B2B and B2C sites and data management solutions, TCS helps e-Retailers provide an engaging experience for online shoppers that ensures customer loyalty and provides distinct competitive edge. 20
  21. 21. Fashion and Current Challenges: Changing trends, short life cycle products, fluctuatingApparel seasonal demands, technology evolution and high customer churn often require that fashion retailers transform their infrastructure and processes. Managing complex supply chains, real-time collaboration, and advanced analytics to forecast demand for short life cycle products and new product introductions are all mission-critical. What TCS Provides: TCS understands the challenges faced by Fashion and Apparel retailers and provides technology solutions that help them enhance customer responsiveness and introduce new products faster. TCS also offers advanced data analytic solutions to forecast market trends and consumer demands and comprehensive product life cycle management solutions. From real-time collaboration of supply chain entities to merchandizing solutions around price optimization, TCS helps Fashion and Apparel retailers solve complex business problems and drive real business results.General Current Challenges: Increasing competition, reduced brand loyalty, andMerchandise shrinking margins are just few of the reasons that general merchandizeRetailing retailers must enhance their supply chain efficiencies, improve customer analytics, and excel in service delivery. Other priorities include improving demand forecasting to optimize stock levels, and enhancing customer knowledge through data analysis to target the right customer segments. What TCS Provides: TCS works with leading retail companies to help them optimize merchandize management. From supply chain automation, CRM and data analysis to e-commerce solutions to comprehensive set of Store solutions and customer support solutions, TCS gives your enterprise the means to collaborate and streamline operations, enhance customer experience across multiple retailing channels and improve synergy across assortment of product categories.Pharma Retailing Current Challenges: Pricing pressures, increased supply-chain complexity, consolidation, market evolution, and financial volatility have led pharmaceutical retail companies to invest in technology solutions that help them track real-time data on customer drug usage, improve compliance, streamline operations and stay ahead of competition. What TCS Provides: TCS provides solutions that include Enterprise Pharmacy Management System, Alternate Site Activities (Central Processing, Central Filling, Load Balancing), Next Gen IVR (Patient pickup of refills) and ATM for Rx Re-fills. TCS also offers CRM, ERP and merchandising solutions to ensure success.Retail- SolutionWorkforce For retailers looking to improve customer satisfaction and profitability, 21
  22. 22. Management efficient workforce management is an imperative.Studio Increasing labor costs and rapid employee turnover affect operations; conversely, the right employees in the right place can enhance productivity. In a competitive environment, enterprises must accurately forecast workforce requirements, retain efficient employees and optimize the labor force. TCS Workforce Management Studio offers the following:  Long-term labor planning for planning workforce needs for 1-2 years based on market trends, with support for short-term flexibility  Labor forecasting and demand generation for forecasting volumes of business indicators and translating it to periodic labor requirements for daily operations  Labor scheduling, including customized algorithms for roster maintenance to obtain best-fit  Schedule compliance and alerts system to indicate peak periods, lean periods and employee absence/ shortage, which enables corrective action from management  Dashboard and reporting, providing analytical reports to facilitate quick, informed decision making to improve top and bottom lines through workforce managementRetail- TopicsMerchandising Current Challenges: Intensifying competition, expanding boundaries,Solutions complex global supply chains and fickle customer loyalty have led retailers to reinvent their business strategies to stay ahead. Getting the right product, at the right place, at the right time, and at the right price has become a basic mandate. Retailers need to differentiate their business by adopting technology for devising micro-merchandizing strategies, incorporating master data management and optimizing functions like Category management, Revenue management, Shelf & Space planning among others What TCS Provides: TCS understands the challenges faced by retailers today and helps them achieve revenue growth and improve profitability by providing solutions needed to adapt to the changing dynamics in merchandising planning and executionRFID Current Challenges: Radio frequency identification (RFID) is helping retailers around the world improve customer satisfaction and increase sales by tracking goods and assets across the globe from the point of manufacturing to the retail point-of-sale. RFID technologies can provide traceability and real-time control to retailers helping them meet customer and regulatory requirements while improving efficiency and profitability across retail value chain What TCS Provides: TCS helps retailers’ access real time, consistent and accurate information through its RFID technology enabled identification and tracking solutions. TCS solution offerings integrate capabilities and assets 22
  23. 23. across the entire RFID stack, enabling it to deliver complete solutions from developing the business case to the deployment and testing of the hardware and softwareSupplier Current Challenges: Changing consumer demands, eroding brand loyalty,Relationship and complex supply networks mandate the need to optimize costs, increaseManagement efficiencies and find ways to get the right products in the right place at the right time. Effective Supplier Relationship Management must be maintained and built in order to increase efficiency, control and collaboration with global supply networks What TCS Provides: TCS Supplier Relationship Management (SRM) solutions enable companies to synchronize supply with demand and leverage strategic sourcing to achieve cost efficiency as well as customer satisfaction. From implementing sourcing strategies and efficient procurement processes to building strategic relationship with the suppliers, TCS helps retailers meet end-to end SRM challengesMulti Channel Current Challenges: In order to realize a multichannel vision thatRetailing encompasses catalog, web, stores, call center and kiosks, enterprises need to integrate and synchronize operations across retail value chains and optimize every touch point to deliver seamless customer experience. By integrating merchandising, order fulfillment and inventory management processes and delivering a consistent value proposition across the retail channels, retailers can realize business objectives while increasing customer share What TCS Provides: By leveraging people, technology, processes and infrastructure, TCS works closely with retail enterprises to help deliver seamless customer experience across various channels - from enabling cross-channel inventory management to synchronizing offline and online value propositionRetail Stores Current Challenges: As the most critical customer touch points and ultimate brand ambassadors, retail stores need to realize efficiencies across chains, often at a global level. Incorporating operational efficiencies and enhancing quality of service through technology solutions that include category management, advanced merchandising strategies, and customer relationship management solution can help retail firms win customers and stay ahead of competition What TCS Provides: From loyalty and customer relationship management to work force management solutions, TCS helps Retail firms provide seamless service to their customers. TCS helps retailers implement smart store technologies including personal shopping assistants, kiosks, and digital signage to enhance customer experienceSupply Chain Current Challenges: To be successful, businesses need to establish, manage and maintain a dynamic supply network: a series of supply chains that a firm can rapidly assemble and adjust to respond to unique customer requirements. By optimizing the many facets of Supply Chain Planning, Sourcing & Procurement, Inventory Optimization, Warehouse Management, Logistics Distribution & Transportation and Supply Chain Integration, 23
  24. 24. retailers can improve efficiencies and enhance productivity What TCS Provides: From supply chain transformation and Integrated Demand and Replenishment Planning to logistics and warehouse management, TCS helps retail companies manage seamless supply networks. Leveraging its domain expertise and network delivery model, TCS incorporates process improvements across the various facets of a supply chain while remaining cost effectiveMaster Data Current Challenges: As a result of mergers and acquisitions and theManagement opening up of new markets and sales channels, retailers find themselves in an extremely fragmented IT landscape. Data stored in disparate systems and databases and inconsistent classification of data across units make getting an accurate view of business a daunting task. Data synchronization is rapidly becoming imperative What TCS Provides: TCS works with retailers across the globe to help them gain a consistent view of their customers, suppliers, products and employees. From Data Strategy and consulting, Global Data Synchronization to Customer Data Integration and Product Information Management, TCS helps enterprises with end-to-end Master Data Management SolutionsResource Strength  Estimated strength is 12,000 people in its retail operationsKey Clients  Home Depot  Michaels Store Inc. – In Jan 2009, Michaels Stores selected TCS to take over a portion of functions for Accounts Payable, Information Services and Information Technology  HEB  Hallmark Cards Inc.  The Hudson bay company 24
  25. 25. CONSUMER PRODUCTSOverview  Right product at the right place, with the right price and at the right time is the number one business imperative of all consumer products companies.  As markets become more complex and consumers become more demanding, marketing consumer products needs to go through a sea change. With this paradigm change, the need of the hour is to bring in processes and systems that are able to handle all the emerging challenges and also exploit market opportunities as they come up.  This includes being able to act rapidly on strategic initiatives that are often driven by changing consumer, shopper, customer, supply chain and technology demands and their potential impact on profitability and growth.Client Challenges in Consumer Products  Decline in returns on Trade Spending  Demand for rapid innovation and coordinated product introduction  Profit Pressure due to rising input costs  Concern about Food Safety and Traceability  Growing demands on business value delivery from IT  Appropriate retail execution models for emerging markets  Increased retailer power and proliferation of private labelsWhat TCS Provides  TCS offers a wealth of experience and high-level expertise in the Consumer Products space. The team is focused on delivering business solutions in the areas of CRM, Supply Chain Management, Retail Collaboration, Marketing and Sales Analytics, Product and Master Data Management, New Product Development and Introductions.Segments in Consumer Products:  TCS’ solutions cater to the entire value chain including:  Food and Beverage  Household and Personal Care  Apparel and Footwear  Consumer ElectronicsCPRD GTM offering  TCS and Siemens will release comprehensive software that will offer a more user-friendly system that enables retailers and manufacturers to reduce costs, increase speed-to-market, enhance communication and collaboration and increase global visibility. (3Q09 TBR Report)  TCS has collaborated with the AEPC to provide the organization’s 11,000 member companies with IT services, helping TCS expand its footprint in the apparel market (3Q09 TBR Report)  70 per cent of the work is being offshore  TCS approach in the retail segment is to take the full-services play. As a value addition TCS have proactively bundled the BPO services along with the IT offering. Traditionally retailers did not opt for BPO, now that is changing.  The nature of the deals is also changing. Earlier, deals would span over a period of two- three years, now they go up to five-seven years. BPO services are also getting accepted by customer.  BPO processes such as  Finance and accounting (F&A) 25
  26. 26.  HR  Supply chain  Procurement  Analytics  TCS combines domain expertise with strategic alliances such as Oracle, SAP, i2, SAS, Siemens PLM, MatrixOne etc, innovation labs, competency centers, and consulting abilities to create business and technology roadmaps to simplify and rationalize business and IT systems  Bundled IT / Infrastructure/ BPO services to achieve higher operational efficiencies and cost savings through Delivery experience, Value Extraction approach, Shared Services and Industry Specific Offerings  Ability to identify white-spaces in major packages and build solutions through alliances in addition to joint Go-To-Market with vendors  Leverage TCS’ co-innovation network, global Labs and client partnerships to address business challengesBi and Analytics SolutionTCS Insight Platform 26
  27. 27. UTILITIESOverview  Leveraging TCS industry insight and technology expertise, they partner with utilities organizations to define and deploy business effectiveness improvement programs that help them stay ahead. From optimizing asset utilization and improving customer service to building intelligent infrastructure and complying with regulations, TCS help utilities organizations become agile, resilient, and proactive.  TCS provide customized solutions across the value chain for Gas, Power and Water Utility organizations across geographies. Some of their key offerings include:  Enterprise Asset Management  Customer Services  Enterprise Solutions  Business Intelligence and Performance Management  Energy Trading and Risk Management  Metering and Meter Data Management  Business Process Outsourcing  Even though TCS’ revenue suffered in 3Q09 in Continental Europe, the company reported large engagement wins in utilities sectorClient Challenges in Utilities:  Industry-wide deregulation and unbundling  Consolidation and integration resulting from mergers and acquisitions  Catering to the demands of Expanding markets  Ageing assets and workforce  Changing regulation with respect to Health, Safety and Environment  Increasing raw material prices  Managing the Demand - Supply gapSegments:  Power  Water  Gas UtilitiesResource Strength:  NAKey Clients:  Scotia Gas Networks  Balfour Beatty Utilities  United Utilities  AGL Energy , February 19, 2009 - AGL Energy, the largest energy retailer in Australia, had decided to run their business on a complex SAP Utility solution and needed a long-term partner to support this mission critical application. TCS was selected to provide application support based on its energy and utilities domain knowledge, proven track record, mature methodologies, and technology expertise.  Dŵr Cymru Welsh Water, May 4, 2009 - As part of a transformation program, Dŵr Cymru Welsh Water, a not-for-profit organization in the utilities sector, selected TCS as its partner to deliver core services including application management services, business intelligence within the SAP environment, and outsourcing. 27
  28. 28. GTM Offering:  TCS helps Utility organizations become agile through innovations and value added services. The dedicated TCS Utilities Centre of Excellence helps in bringing agility by leveraging:  Templates, accelerators and reusable components  Virtualized asset to address industry specific problems  Innovative framework for IT and OT integration  Smart metering and wise grid solution for better energy management  SAUVE (SAP Utility Applications Value Enhancement) framework for accelerators in SAP  Business Intelligence framework to address Industry, region and stakeholder specific requirementsAlliances: Strategic Partners  IBM - Global System Integrator Partner  HP - Global System Integrator(GSI) Partner, Global Influencer Partner (GIP)  Oracle - Global Systems Integrator at the Platinum Level  Microsoft - Strategic Level Partnership  SAP - Global Services Partner Growth Engine Partners  Software AG - Global System Integrator, Preferred Offshore Partner  BEA - TCS is BEA’s Strategic Partner  Sun - System Integrator Partner, GSS Partner  TCS partnered with IFS to provide enterprise asset management and service management services to telecom, manufacturing, chemicals, utilities, energy, and oil & gas enterprises in North America 28
  29. 29. OIL, GAS AND RENEWABLE ENERGYOverview  The global energy sector has been facing major challenges due to the global financial slowdown. The credit crisis has affected the energy industry in the form of crude oil demand decline, price fluctuation and delays in major energy investments, thus directly impacting global oil consumption patterns. Despite the current economic conditions, the long term demand for oil in the global economy would continue to further strain the supply side. Depleting crude reserves, increasing difficulty in tracing new reserves and high capital expenditure to explore non conventional sources of energy are problems that further affect this industry. To thrive in this competitive marketplace, energy companies are forced to constantly re-evaluate their business and IT strategy.  TCS work with some of the largest energy majors worldwide, focusing across the Energy Value Chain. With a combination of technology and domain expertise, backed by its vertical- focused Center of Excellence, they are able to define and deploy innovative, reliable and responsive solutions to achieve business objectives.Client Challenges:  Reduced demand for crude oil due to economic slowdown  Reduced Operation margins due to increasing input costs  Lack of visibility and integrated data due to geographically separated assets  Ageing workforce and low knowledge retention  Integration challenges post Large-scale mergers and enterprise-wide changes  Stringent environment, safety and regulatory compliances  Exploration of new oil fields and non conventional sources of energy requiring high capital expenditureWhat TCS Provides:  TCS provide end-to-end IT services, solutions and consulting to energy organizations globally to address their business needs and help them become agile, resilient, and proactive.Some of TCS key offerings include:Enterprise Solutions Current Challenges:  Integrated, “live” and updated data to improve decision making at all level of the organization,  A systemic view of processes and procedures adapting best practices and global standards,  Having “One Single Solution” spanning geographies, operational areas and many a times multiple industrial sectors. What TCS Provides: TCS has in-depth experience in implementation, roll-out, upgrade and application support for ERP solutions – SAP, Oracle, Oracle People Soft, Oracle CRM and Microsoft family of products. TCS experience extends across functionalities including: 29
  30. 30. Refinery Operations, Finance Management, Joint Venture Accounting, Sales and Distribution Processes, Planning and Scheduling applications, Plant Maintenance, Project Systems, Health Safety and Environment Management, Materials and Inventory Management, Production Planning for Process Industries, Logistics Execution, Quality Management, Business Intelligence solutions, IS-OIL (SAP Industry Solution for Oil and Gas business), and Strategic Planning.Enterprise Asset Current Challenges:Management Solutions  Real time information on assets to achieve control on asset costs, reliability and utilization,  Integration of data with ERP systems, historians, process and machinery control systems for end to end visibility. What TCS Provides: TCS has excelled in defining and deploying customized ALCM solutions, which focus on clients energy specific needs and address their pain areas. Solutions cover all concepts of predictive, preventive, breakdown and reliability centered maintenance. Our solutions encompass Project systems, inventory management, capital budgeting, enterprise reporting, integration with plant automation systems, asset safety visibility, and reliability.Plant Automation and Current Challenges: Real-time data available from the production plantDesign Solutions is rarely integrated with the enterprise solution. What TCS Provides: TCS works with energy companies to help them with production process management by effective digitization of their production processes. We offer Plant Information Management System, SCADA and automation, Refinery supply chain management, Reliability Centered Maintenance, Integration with ERP.Health Safety Current Challenges: Organizations have seen an Increased focus onEnvironment Solutions business responsiveness for Health, Safety and Environment. Need has been felt for digitization and integration of safety procedures and work management processes through an integrated ERP system. What TCS Provides: TCS has expertise in developing and customizing Safe Work Permit Systems for individual client-site/infrastructure requirements. TCS also provides consulting, transformation and support services for SAP - EHS and MetricStream - GRC Solutions.Supply Chain Current Challenges: Increasing price volatilities have seen a great impactManagement Solutions on the profits for energy companies. Minimizing operating costs can be achieved through better management of the existing Supply Chain - a challenge many organizations are forced to work towards with great urgency. Optimizing costs and improving service levels, integrating the planning and optimization applications with ERP systems are some of the other major challenges which need to be tackled. What TCS Provides: TCS offers customized solutions for global oil and 30
  31. 31. gas companies providing Consulting, Transformation, Support services for Supply Chain Management Solutions. Other solutions include Distribution Planning and Execution, Transportation Planning and Execution.Business Intelligence Current Challenges:and Performance  A “single version of truth” from various operational,Management Solutions transactional, ERP, planning and optimization and corporate reporting systems.  Integrated planning tools, user friendly Dashboards and CPM Scorecards.  Defined appropriate KPIs to measure business performance and create reliable Balanced Score Card Applications.  Automatically measure and present KPIs with a visual appeal, in a near-real-time scenario What TCS Provides: At TCS we begin with helping organizations define their KPIs for Balanced Scorecard Applications. Help them Implement and Support Business Intelligence and Planning Applications through a clear BI Strategy. TCS also offer:  Consulting and Implementing Services for Data Integration and Data Quality Assurance Initiatives  Support Services for Regulatory Reporting Scenarios, Strategic Reporting Initiatives and Performance Benchmarking Applications.TCS new areas of focus include:Digital Oil Field Current Challenges:Solutions  Ever-growing energy demands necessitate quick decisions on exploration and production (EandP),  Real-time data availability becomes critical for shifting analysis and decision-making responsibilities out of the EandP site to a centralized onshore location,  An ageing workforce and limited experience resources brings up the need for higher levels of automation and remote logistics for the oil fields. What TCS provides: Digital Oil Fields Solutions enable total remote control with minimum on-site presence and centralize the information where greater computing and analyzing resources are available. TCS leverages its experience with upstream applications, technology applications, real time systems, and EAI standards to help oil and gas companies integrate their EandP data for remote decision-making processes. Some of our specific offerings include Remote Collaboration Center, Field wide optimization, GandG modeling, Environment Monitoring, Reliability Centered Maintenance, and Enterprise Asset Management.High Performing Assets Current Challenges:Solutions  Optimum utilization of assets and improving asset visibility 31
  32. 32.  Increasing productivity and enhancing customer satisfaction What TCS provides: TCS provides you with the "High Performing Assets" Solutions which helps in integrating the topfloor levels of your enterprise to the shop floor, increases asset visibility and helps you monitor and utilize the assets better and helps achieve a your core business objectives.Integrated Pipeline Current Challenges: Limited integration between SCADA and CPMManagement Solutions (Computerized Pipeline Management System), SCADA and GMS (Gas Management System), GMS and ERP. Reports are sought from disparate systems separately and manually compiled for integrated reporting and decision making, and for generating financial documents including invoices and debit and credit notes. What TCS provides: Integration of various pipeline management systems, and consulting, transformation and support services for these systems. Advantage of TCS’ in-depth experience of integrating Process/Machinery Automation with ERP and BI applications, Process Automation & Adaptive Manufacturing, and Control Systems.Integrated Wind Farm Current Challenges: Need for integration of Wind Farms Machine Data inManagement Solutions real-time. Better capacity utilization, higher reliability of assets at lower maintenance costs. Geographical location demands better automation to manage these windmills. Non availability of end to end solutions incorporating all functional, operational and commercial requirements. What TCS provides: Networking and infrastructure services to integrate Location Servers to Central Servers, enabling real-time data transfer. “Perfect Plant” solutions to integrate SCADA, Machine Data with ERP and BI solutions. Develop and Deploy ERP solutions for Plant Maintenance including Preventive and Predictive, Historians, Inventory and Spare Part management system, RCMO, Purchasing, Work-Force management, Financial solutions, Billing Solutions, and Accounting solutions. Opportunity to leverage TCS’ experience in developing and deploying SCADA based operating solutions.Energy Trading & Risk Current Challenges: Need for fully integrated sets of software to manageManagement Solutions front, middle and back office functions. Software requirements change with a variation in commodities traded, assets employed, location of assets, business strategy and business processes. Impact of new regulations such as the Sarbanes-Oxley Act on software requirements. What TCS Provides: Advisory services for identifying the suitable energy trading product, Implementation of third party products, Custom Application development in Energy Trading, Application Implementation, Roll-out, Upgrade and Support, leveraging TCS’ experience in providing solutions for Commodity Trading (Financial Services). 32
  33. 33. Segments:Upstream - Exploration TCS provide customized solutions for Upstream Oil & Gas companies of& Production all of sizes across key geographies to address specific business challenges. Some of their key offerings for the segment include:  Enterprise Solutions  Enterprise Asset Management Solutions  Health Safety Environment Solutions  Plant Automation and Design Solutions  Business Intelligence and Performance Management Solutions TCS New Area of Focus:  Digital Oil Field SolutionsMidstream - TCS partner with Midstream Oil & Gas companies to provide them withTransportation tailored IT services and solutions to address specific business needs. Some of TCS key offerings for the segment include:  Enterprise Solutions  Enterprise Asset Management Solutions  Supply Chain Management Solutions Our New Area of Focus:  Integrated Pipeline Management SolutionsDownstream - Refining TCS provide customized solutions for Downstream Oil & Gas companies& Distribution operating in the Refining and Distribution domains across key geographies to address specific business challenges. Some of TCS key offerings for the segment include:  Enterprise Solutions  Enterprise Asset Management Solutions  Plant Automation and Design Solutions  Health Safety Environment Solutions  Business Intelligence and Performance Management Solutions  Supply Chain Management SolutionsWind Energy TCS provide wind energy companies with customized solutions to address specific business needs. TCS key offering for the segment includes:  Integrated Wind Farm Management SolutionsResource Strength:  2000 consultants in the Oil & Gas domainBusiness Value:  TCS have over 2000 consultants in the Oil & Gas domain who have completed over 100 engagements and have helped global energy companies to achieve business agility through 33
  34. 34. Business Transformation, IT enabled process standardization, Optimization of costs and Deployment of Best in Class Decision Support Systems. These are enabled by:  Global Delivery Models to improve business coverage and optimize costs  Deep domain expertise leading to domain specific solutions  Next generation IT Outsourcing models such as Development Factories, Shared Services and Platform Based SolutionsKey Clients:BP (August 26, 2009)  BP selects TCS as a strategic partner in transformational IT program  TCS selected for engagements in Refining, Manufacturing and Corporate IT with opportunities across fuels value chain including Upstream and Trading  BP assessed TCS on capability to deliver innovation for efficient management of applications (application development and application maintenance (ADAM)), Oil and Gas sector knowledge and reduce cost through effective leverage of multiple levers including Global Network Delivery Model. http://www.tcs.com/news_events/press_releases/Pages/BP-TCS- strategic-partner-transformational-IT.aspx 34
  35. 35. SERVICE PORTFOLIO TCS SERVICE OFFERINGS TCS BUSINESS CONSULTING SERVICES EBUSINESS CONSULTINGeBusiness strategy formulation ERP cost/benefit analysis and eAssessmentSystems blueprinting and solution formulation Solution architectureAcquisition integration and infrastructure Performance/scalability audits, security audits,consolidation studies usability audits QUALITY CONSULTINGSix Sigma improvement opportunity assessment Software quality assessmentSix Sigma planning and competency Six Sigma implementation strategy assessmentCreativity and innovation laboratory (Think-Kit Corporate executive workshopTraining) TECHNOLOGY CONSULTINGEnterprise and Integration architecture definition Performance assessment, optimization and tuningand assessmentLinux Web services and application hosting Service and product aggregation architectureconsultation designNetwork design, development and integration Embedded control feasibility studies and reverseservices engineeringAudio, video and transmission signal processing VLSI designconsultingBusiness continuity planning Process integration-based architectural and workflow design TCS SOFTWARE, HARDWARE AND SYSTEMS SERVICES APPLICATION DEVELOPMENT AND MAINTENANCESoftware migration Application developmentReengineering Application maintenance and supportEuro solutions (currency compliant applications Application testingand tools) APPLICATION MAINTENANCE AND SUPPORTSystem documentation Test environment creationProductivity gains tools Helpdesk creation/automationFocus area consulting Application improvement/reengineering REENGINEERINGSystems assessment Legacy system redevelopmentInterface reengineering Systems consolidations (monosourcing)Incremental reengineering System documentation MIGRATION SERVICESTarget environment selection Capacity planningStrategy definition Strategy deployment 35
  36. 36. Implementation support Legacy migration conceptualization TESTING SERVICESSoftware validation Software verification 36
  37. 37. PRODUCTS & PLATFORMS Exegenix® Intelligent Document  TCS Direct Metal Deposition CAM Conversion Solutions  TCS Stand Alone Post Processor SupportCentral - Business Social  TCS WebFACTORe (Web-enabled Plant Productivity Platform Maintenance Management Tool) TCS Digital Certification Services /  TCS Enterprise Integration and Control Public Key Infrastructure (PKI) Suite Environment TCS Tax Mantra™ Integrated Tax  TCS SmartBox (Next Generation Solution Industrial Controller Development TCS Data Cleansing Framework Framework) TCS Business Rules Engine  TCS Sevak - Self Service Terminals TCS Experience Based KM (Knowledge  TCS Rapid Sigma (Six Sigma Solution for Management) Continuous Improvement) TCS Call Management Solution  TCS Teamcenter for Medical Devices TCS Certificate Validation Server  TCS Clin-e2e TCS File Authentication Solution  TCS Hospital Management Solution TCS eLearning Effectiveness  TCS Silicone Ambulatory ECG Device and Measurement Solution Solution TCS Code Generator Framework  TCS Enterprise Integration and Control TCS Saakshi (Time Stamping Solution) Environment Solution/ Energy and TCS Form Authentication Solution Utilities TCS eVOLv Multimedia Authoring  TCS Bio-informatics Solution Solution  VERICUT - Machine Simulation Software 37
  38. 38. ALLIANCE, WINS, M&A, ANALYST QUOTES STRATEGIC ALLIANCESSAPAlliance Focus  TCS has been an SAP alliance partner for close to 15 years now  TCS is also the first Global Services Partner for SAP from Asia since 2006  Partnership Level:  SAP BusinessObjects - Strategic Partner  Services Partner  SAP BusinessObjects - OEM PartnersAs a result, we are not only one of the largest, but also among the fastest growing global partners ofSAPSolution FocusIndustry FocusThey are manufacturing; automotive; chemicals; life sciences; oil and gas; utilities; metals andmining; high tech; professional services; travel, transportation and hospitality; telecom; retail andconsumer packaged goods; and banking and insurance. The partnership also provides industry-specific analytical solutions based on SAP Business Objects, for several verticals, such as WarrantyAnalytics and Healthcare Provider Analytics 38
  39. 39. SAP Practice  SAP Business Objects: With 1400+ consultants, TCS is one of the largest Business Objects consulting partners and has developed multiple industry-specific analytics offerings  BPO, on-demand and hosted solutions based on SAPOracleAlliance Focus  TCS are partners with oracle since 1987 and now are a Certified Advantage Partner  TCS and Oracle have extended their partnership by investing in strengthening their alliance across Asia Pacific, Europe, the U.K. and Ireland, South Africa, Middle East and North America.Solution offeringOracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne, JD Edwards World,Siebel and Oracle Fusion 39
  40. 40. Industry FocusCiscoAlliance Focus  The TCS-Cisco partnership has been active since 2003  This partnership focuses on Cisco technologies, including the next generation datacenters (Cisco Unified Computing Systems), advanced networking, security and collaboration. It also focuses on developing replicable go-to-market business solutions leveraging cutting- edge Cisco technologies like UCS, and TCS strengths in IT application services, IT infrastructure services and domain expertise in key industry verticalsSolution OfferingJoint solutions (go-to-market)  Technology solutions: Nextgen Datacenter, Advanced Networking, Security solutions  Business solutions: Nextgen Banking  Business model: Cloud computing, Infrastructure-as-a-Service 40
  41. 41. Industry Focus  Banking and Financial Services  Insurance  Manufacturing  Energy and Utilities  Small and Medium Businesses 41
  42. 42. KEY WINS  One of Canadas large financial institutions selected TCS as a strategic partner to globally support IT, BPO and infrastructure services across all lines of business  A Fortune Top 50 Healthcare company has selected TCS to be their transformation and technology partner  A US based large baking and financial service institution has selected TCS as a partner to support its strategic initiative to achieve best in the class technology services across its global locations  The phoenix Group has acknowledged TCS success with the ongoing Diligenta transformation program by transferring 1.7 million policies managed by another third party in a multi-year contract worth over $250 million  A leading publishing and education service provider has chosen TCS to be their sole provider for supporting and maintaining their global technology platform  TCS entered into a multi-year strategic partnership with a leading grocery retailer to drive operational efficiency and partner in their strategic initiatives through integration of IT, infrastructure and shared services  TCS has been engaged by a leading general merchandise retailer based in the North America to establish a large centralized assurance center of excellence to standardize its testing processes and drive productivity across all its business units  a state government in India selected TCS to transform its food and civil supplies system RECENT WINS3Q10  Tata Consultancy Services, HCL Infosystems and Integra Micro System have been awarded a contract worth $53.5m from Bank of India to provide IT-based applications for financial inclusion, according to press reports. The bank had a three-year plan to disburse credit worth $2.7bn and open 12.5 million no-frill accounts, including 1.2 million in urban areas, a senior official at the bank said. HCL, TCS and Integra Micro System will provide smart card- based systems. Integra will also be involved in mobile-based applications. HCL has commenced work on a pilot project in Ranchi in Jharkhand and Thane, adjoining Mumbai. TCS is engaged in pilot projects in Bhagalpur in Bihar and Khandwa in Madhya Pradesh. BoI plans to cover 40,000 villages, out of which 7,400 villages will get services by March 2011. It has already opened 3.56 million no-frills accounts and issued 0.45 million smart cards up to June 2010  Tata Consultancy Services has been awarded a contract for establishing and managing the State Data Center for the State of Karnataka. The state-of-the-art SDC will enhance the infrastructure required to consolidate the state-level applications and will be interoperable with the existing infrastructure. TCS is already associated with the Center for e-Governance in setting up the new Secretariat LAN and managing the entire Secretariat LAN of the government of Karnataka for five years 42
  43. 43.  Tata Consultancy Services has been awarded a contract from AGL Energy to manage its technology infrastructure. The value of the contract is $48.2m over five years. Prior to this contract, TCS has been executing a number of programs for AGL covering advanced metering, gas trading, pricing engine and multiple SAP projects. Over the past three years, the TCS-AGL relationship has evolved into a “Full Services Play” covering consulting, implementation, assurance, outsourcing and support. Today, over 650 TCS consultants deliver these engagements for AGL. Most of these projects are either second generation outsourcing or new projects  Tata Consultancy Services (TCS) has entered into a significant multi-year agreement with North American grocery retailers Supervalu for a full services engagement leveraging IT, infrastructure services and BPO. The engagement with TCS is transformational in nature and will drive operational efficiencies for the firm through the integration of IT, BPO and infrastructure services. As a part of this engagement, more than 600 Supervalu India associates will become a part of TCS  Tata Consultancy Services’ UK-based subsidiary Diligenta has been awarded contracts with The Phoenix Group and Old Mutual International following the transfer of Unisys Insurance Services Limited’s (UISL) UK life and pensions services business to Diligenta. Diligenta’s new contract with The Phoenix Group has been extended by an additional six years until 2018, and both contracts will generate $386.4million in revenue for the company over that period. Diligenta will begin delivering the services currently provided to UISL’s clients on September 1, 2010. Diligenta was selected as the preferred bidder following a rigorous selection process by UISL’s largest client2Q10  Tata Consultancy Services has been awarded an e-governance contract from the Madhya Pradesh government. The value of the contract is $27.8m. Under the contract, TCS will support the Madhya Pradesh government as it introduces IT applications in the budget making process. TCS will help to improve the existing system and will not only strengthen the budget preparations but also support the bill making process. Infosys was also in the race for the contract but it lost out to TCS as the latter had quoted less operational expenses  Tata Consultancy Services has been awarded a multi-year outsourcing contract from Telenor Norway. The contract comprises application maintenance and development services and will involve a modernization of Telenor’s Norway’s application portfolio across its OSS, fixed, mobile, data warehouse and accounting system domains1Q10  Tata Consultancy Services has been awarded a contract from Rolls-Royce to provide a range of engineering services across the entire product life-cycle. Under the contract, TCS will support and enable the Rolls-Royce strategy to expand its engineering services footprint in India. TCS will set up an engineering centre to cater to Rolls-Royce design and engineering requirements in Bangalore. Rolls-Royce chose to partner with TCS for its technical and project management capabilities, following a comprehensive and competitive evaluation process 43
  44. 44.  Tata Consultancy Services has been awarded a five-year contract from Malaysia Airlines. Under the terms of the deal, TCS will provide IT infrastructure management of MAS’ data centers, IT networks and IT security. TCS will also set up an ITIL V3 compliant service management organization under a unique ‘build, operate and transfer’ methodology for MAS. The partnership is the part of MAS’ strategic IT outsourcing program to transform the airlines operations, as part of its business transformation plan (BTP2) to provide seamless internal customer experience CONTRACTS WON BY TCS Geographic Value Announced DurationClients Description scope (US$ mn) Date (Months)National United Kingdom 968.0 12 Nov 2010 120 The contract covers all aspects ofEmployment scheme administration, includingSavings Trust web-based enrolment, record keeping, contribution collection and details of each individual’s retirement potBank of India India 53.5 30 Sep 2010 36 HCL, TCS and Integra Micro System will provide smart card-based systems. Integra will also be involved in mobile-based applicationsGovernment India 18.0 27 Sep 2010 36 TCS will establishing and managingof Karnataka the State Data Center (SDC) for the State of Karnataka. The state-of-the- art SDC will enhance the infrastructure required to consolidate the state-level applications and will be interoperable with the existing infrastructureAGL Energy Australia 48.2 29 Sep 2010 60 TCS to manage technology infrastructureSupervalu Inc India; United 100.0 15 Sep 2010 36 TCS to provide full services States engagement leveraging IT, infrastructure services and BPOOld Mutual United Kingdom 72.0 01 Sep 2010 72 TCS UK-based subsidiary Diligenta hasInvestment been awarded contracts with ThePartners Phoenix Group and Old Mutual International following the transfer of Unisys Insurance Services Limited’s (UISL) UK life and pensions services business to Diligenta 44
  45. 45. Phoenix United Kingdom 312.0 01 Sep 2010 72 TCS UK-based subsidiary Diligenta hasGroup been awarded contracts with The Phoenix Group and Old Mutual International following the transfer of Unisys Insurance Services Limited’s (UISL) UK life and pensions services business to DiligentaGovernment India 27.8 27 Aug 2010 36 TCS has been awarded an e-of Madhya governance contract from the MadhyaPradesh Pradesh governmentTelenor India; Norway 10.0 16 Jun 2010 36 The contract comprises applicationNorge AS maintenance and development services and will involve a modernization of Telenor’s Norway’s application portfolio across its OSS, fixed, mobile, data warehouse and accounting system domainsRolls Royce India; United 18.0 21 Apr 2010 36 TCS will support and enable the Rolls- Kingdom Royce strategy to expand its engineering services footprint in IndiaMalaysia Malaysia 30.0 15 Mar 2010 60 TCS will provide IT infrastructureAirlines management of MAS’ data centers, IT networks and IT security 45
  46. 46. IT SERVICES CONTRACTS ANALYTICS 46
  47. 47. MERGER & ACQUISITIONS3Q 10  On October 8, 2010, the company has acquired 100% equity share capital of SUPERVALU Services India Private Limited  On September 23, 2010, the Company subscribed to 74% of the equity share capital of MahaOnline Limited  National Power Exchange Limited ceased to be an associate of the company w.e.f. September 04, 20102Q10  On August 31, 2010, the company through its subsidiary, Diligenta Limited, acquired 100% equity interest in Diligenta 2 Limited (formerly Unisys Insurance Services Limited)  On July 31, 2010, Tata Consultancy services Chile S.A has merged with TCA BPO Chile SA. The merged entity is a wholly owned subsidiary of TCS Inversions Chile Limitada1Q 10  On June 30, 2010, Custodia De Documentos Interes Limitada has merged with TCS BPO Chile SA. The merged entity is a wholly owned subsidiary of TCS Inversions Chile Limitada  On June 30, 2010, Syscrom S.A. Chile has merged with TCS services BPO Chile SA. The merged entity is a wholly owned subsidiary of TCS Inversions Chile Limitada1Q09  The company’s cash in hand increased 3.9% year-to-year during the quarter, but decreased 11.5% sequentially to $268.3 million. TBR believes that despite the company’s January acquisition of Citigroup Global Services, TCS will keep its options open regarding further acquisitions to remain in line with its goal of geographic expansion4Q08  TCS expanded its presence in the Indian Banking and Financial Services market by acquiring Citigroup Inc.’s stake in Citigroup Global Services Limited (CGSL). TCS acquired CGSL, which is based in India and offers captive business process outsourcing services, for a cash consideration of $512 million. In addition to finalizing the purchase of CGSL, TCS agreed to provide process outsourcing services to Citigroup and its affiliates in an outsourcing deal worth $2.5 billion over the next 9.5 years 47

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