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Measuring the Impact of AI - TCS Global Trend Study

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Get insights on the adoption of Artificial Intelligence in North America, Europe, Latin America and Asia Pacific across 13 industries and 13 business functions. http://on.tcs.com/Artificial-Intelligence

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Measuring the Impact of AI - TCS Global Trend Study

  1. 1. Four factors are most important in determining whether companies benefit from AI AI’s impact goes far beyond the IT function AI’s impact goes far beyond the IT function AI’s impact goes far beyond the IT function companies say AI is necessary to remaining competitive $73 mnEUROPE $55 mnASIA PACIFIC $80 mnNORTH AMERICA $51 mnLATIN AMERICA Key Findings Companies with the greatest revenue and cost improvements in 2015 from their AI initiatives outspent those with the smallest improvements by a factor of five MEASURINGTHE IMPACT OF AI TCS Global Trend Study Make far bigger AI investments to remain competitive Corporate Center LeadersFollowers Distribution and Logistics Human Resources Finance and Accounting 31%12% 20%6% 20% 35%22% 12% Please visit http://www.tcs.com/artificialintelligence @TCS #EnterpriseAI 62% Use AI across organizational functions use the technology in customer service32% use AI to support the sales function29% use AI in marketing29% use AI in finance and accounting27% use AI in R&D23% average gain in new AI jobs in North America 8% of those using AI in finance and accounting use it for customer credit checks 60% of those using AI at corporate level use it to address potential customer payment problems 83% of those using AI in IT use it to ward off hackers 69% of those using AI in R&D use it to create smarter products 67% using AI in marketing use it to improve media buying 83% leaders feel it’s important to address layoff fears72% Make systems secure against hacking Develop systems that continually learn Develop systems that make safe and reliable decisions Get employees and managers to trust AI advice average gain in new AI jobs in Europe 10% Automate mundane or manual tasks Help employees work better Create new jobs, some performed by AI and others by people with new skills By 2020 KeyKey 84% companies think AI is essential, and nearly half see it as transformative 84% companies think AI is essential, and nearly half see it as transformative 84% companies think AI is essential, and nearly half see it as transformative Average AI investments per company are highest in North America and Europe Average AI investments per company are highest in North America and Europe Average AI investments per companyAverage AI investments per company are highest in North America and Europe Average AI investments per company are highest in North America and Europe Only a few are making bold investments today, which may trigger a competitive imbalance tomorrowwhich may trigger a competitive imbalance tomorrow Only a few are making bold investments today, which may trigger a competitive imbalance tomorrow Revenue Cost AI is helping employees do better work, and companies do work they couldn’t do before AI is predicted to both automate and create new jobs Ensure IT does not suffer from the cobbler’s children syndromeAddress fears of job losses Implement AI in areas that directly affect the topline Five key characteristics define companies with the biggest AI gains believe IT will benefit most from AI by 202040% $157 mn Leaders $18 mn Followers Average 2015spend per company Based on a survey of 835 executives in companies with average revenue of $20 billion from 13 global industries, across four regions of the world

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