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In-store
The Retail Omni-Channel Supply Chain:
From Backend to Forefront
Delivery/Collection
Integrated
Intelligent
Wareho...
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Omni-channel Supply Chain, TCS Retail Insights, July 2015

The 6th edition of Forum journal presents 4 articles which discuss the capabilities that retailers must build to fulfill the omni-channel promise and drive profitability.

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Omni-channel Supply Chain, TCS Retail Insights, July 2015

  1. 1. In-store The Retail Omni-Channel Supply Chain: From Backend to Forefront Delivery/Collection Integrated Intelligent Warehouse In-store Collection Operations Remote Location Operations Transport Planning and Execution Returns Operations and Reverse Logistics In-store Picking Operations Dedicated Online Store Operations One View of Order and Product Delivery Leverage Digital Technologies to Build Your Next-Generation Inventory Systems inventory, and capacity utilization determined in real time. Incentivize the customer Service level and customer experience driven orchestration Omni-WMS • Complex mix of orders • Shrinking lead time • Multitude of delivery options • • Continuous operations • Varying pick units • Heavy automation • Network strategy and planning • Co-existence with automation • WMS and operational synergy • Upstream, downstream, and overall systems paradigm Key enablers http://on.tcs.com/1M8WFY0 | TCS Retail Forum 6 @TCS_News Cater to increasing order volumes and shorter delivery windows faster and better becoming more transparent to the end customer Creation/Capture Transmission/ Distribution Scheduling and Prioritization Picking and Packing Dispatch/Ready for Pickup Returns Track and Trace Address inventory latency and build next-gen inventory systems by going digital Returns Strategy • Network Design • Node Ranging • Source to Customer • Capacity Visibility Customer Order Orchestration Including Drop Ships Mobility for better inventory management and control Ar ntelligence and Robotics for improved inventory accuracy Internet of Things to transform inventory to ‘Smart Stock’ Big Data and Analytics for improved decision making One View of Inventory One View of Customer Rethink Omni-channel Retail WMS Renewal Leverage Digital Technologies to Build Your Next-Generation Inventory Systems The Visible Supply Chain: Serving Customers Teppanyaki Style Rethink Omni-channel Retail :WMS Renewal: Customer Ship from Store Ship from Dark Store Pickup nt Costs Intelligent Omni-channel nt Layer 1 Day to Deliver @ *$10 3 Days to Deliver @ *$8 *$5 Coupon The Visible Supply Chain: Serving Customers Teppanyaki Style • Responsive supply chain • Smart Stock • Real-time inventory analytics Omni-Channel Leadership • Integrated operations – planning, ordering, and inventory management • Network inventory visibility and cost optimization Cross-channel Capabilities • Foundational • Centralized inventory • Single system of truth One Inventory Platform • Predictable order mix • Manageable lead time • Limited delivery options • • Planned operational windows • Similar pick units Traditional WMS focused execution Building Blocks of a Successful Omni-channel Supply Chain Execution across Order Lifecycle

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