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Resume tasvir a r chowdhury - april 2012

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Resume tasvir a r chowdhury - april 2012

  1. 1. Tasvir A R ChowdhuryApt# A3, Lilac ApartmentsHouse# 59/1, Road# 15(A)Dhanmondi R/ADhaka 1209 Phone: +880-1738106282, +880-1911310389 tasvir@accordltd.net; tasvirchowdhury@hotmail.com Email: Painting, music, scouting, debating, football, camping and hiking. Interests: Zias Art Gallery, BAFA Music Academy, AIESEC, NSU-Social Club, MBA Club. Membership:CAREER OBJECTIVE:A challenging full-time top level managerial position in a dynamic and progressive company where mypotentials and innovative capabilities can be efficiently utilized. A hardworking and truly committedindividual now seeking an opportunity to engage in your organization. SUMMARY OF QUALIFICATIONS  An energetic and high spirited individual with strong knowledge of leadership qualities and solid marketing & management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments.  Analytical thinker consistently resolving ongoing issues or obstacles, often called upon to consult on problem solving that have eluded resolution by others.  In-depth knowledge in Public Relations, strong oratory skills, excels in face to face problem-solving with clients and on spot decision making capabilities.  Outstanding interpersonal & team playing potential in coordinating and organizing successful event management and promotional campaigns.  Exceptional competitive edge over dynamics of marketing strategy planning, product and service development using forecasting tools, market research, trend analysis and feasibility study.  Expertise on selling and remarkable convincing power through proper understanding of consumer psychology. TECHNICAL EXPERTISE, TRAININGS & ACHIEVEMENTS  Bilingual Proficiency: English, Bangla, Hindi and German.  Database: Oracle, Access, SQL, a bit of relational database design  Software: Crystal Report, MS. Office, Adobe Photoshop, JAVA, etc.  Platforms: Windows XP, Windows 2000  Hardware: PCs, Peripherals, Networking architecture • Trainings:  Team building workshop - 22nd-23rd Oct’07 - Sensei Lanka Pvt Ltd  Career Excellence - 20th- 21st Sep’06 - CEC, Bangladesh.  I Take Charge – 06th -7th Mar’06 – Rapport BD Ltd  Customer Care Excellence – 10th-11th Sep’05 – Sensei Lanka Pvt Ltd 1CV of Tasvir A R Chowdhury
  2. 2.  Effective Communications – 11th-14th Nov’03 – BATB  Research & Survey - 07th-10th Oct’03 - BATB • Achievements: • Assigned to maintain large key Banglalink corporate clients/accounts • Lead vast quality network expansion in major commercial areas • SSU Tiger of June 2005 – Employee of the month in activation department (SSU) • Assigned to critical problem solving tasks and special projects by the line manager • Held the position of Care Centre in-Charge in Gulshan Care Centre EXPERIENCE2011-2012. Magnum Steel Industries Limited (MSIL).Designation: Senior Manager – Planning & DevelopmentResponsibilities: o Develop, design and monitor overall company and business strategy with proper marketing and distribution channel implementation for both local & foreign markets. o Set total sales target and business development plans with clientele selection and constant evaluation technique of its customers with satisfaction as well in terms of retention with growth. o Identify, analyze and penetrate new target markets increasing sales volume as well as collection and also product range evaluation time to time with in-depth market research and intelligence supervision. o Co-ordinate, supervise & monitor revenue generation and profit maximization and capital budgeting with related logistic & other support with top management and staff. o Maintain strong & effective customer relationships and support to distributors & retailers. o Maintain warm liaison with foreign buyers regarding its global trading (EXIM) activities. o Ensure maximum & optimal level of stakeholder & stockholder satisfaction through profit maximization and revenue generation with steady growth of the company.2010-2011. Accord Associates Limited (AA).Designation: General Manager (GM)Responsibilities: o Develop, design and monitor overall company and business strategy with proper marketing and distribution channel implementation for both local & foreign markets. o Set total sales target and business development plans with clientele selection and constant evaluation technique of its customers with satisfaction as well in terms of retention with growth. o Identify, analyze and penetrate new target markets increasing sales volume as well as collection and also product range evaluation time to time with in-depth market research and intelligence supervision. o Co-ordinate, supervise & monitor revenue generation and profit maximization and capital budgeting with related logistic & other support with top management and staff. o Maintain strong & effective customer relationships and support to distributors & retailers. o Maintain warm liaison with foreign buyers regarding its global trading (EXIM) activities. o Ensure maximum & optimal level of stakeholder & stockholder satisfaction through profit maximization and revenue generation with steady growth of the company.2007-2010. Banglalink (Orascom Telecom Bangladesh Ltd).Designation: Zonal Customer Care Manager (ZCCM), Customer Operations, CCDResponsibilities: o Develop, design and launch Banglalink Service Point (BSP) and supervise various Banglalink Points (BP) in different areas to provide customer service 1CV of Tasvir A R Chowdhury
  3. 3. o Recruit, train and execute staff to operate at BSPs & BPs to provide services o Identify, raise, conduct network testing survey as defined and resolve them o Co-ordinate, supervise & monitor quality related aspects & logistic support to the mentioned points o Maintain relationship and support to distributors & retailers of Banglalink o Identify key customer operations and co-ordinate various promotional & variation of different Banglalink product & services and campaigns. o Ensure maximum level of customer satisfaction of overall personal & commercial customer base of Banglalink.2006-2007. Banglalink (Orascom Telecom Bangladesh Ltd).Designation: Enterprise Relationship Manager (ERM), Corporate Care, CCDResponsibilities: o Developed corporate relationship building and rapport development with different large corporation, high value individuals, partner companies, high value call centers & SME giving full telecom support. o Monitored and updated accounts for collection of bills and follow-up with account contact person for timely payments o Conducted network testing survey as defined and resolve them o Monthly reconciliation of accounts and mobile numbers and promotion new product and services along with other value added services o Provided personalized services at customer’s premise o Arranged special events / get together parties for Corporate Customers o Ensured maximum level of customer satisfaction of our high revenue postpaid customer base of Banglalink.2005-2006. Banglalink (Orascom Telecom Bangladesh Ltd).Designation: Customer Care Specialist, Gulshan Care Center, CCDResponsibilities: o Counseled and solved problems for customer and Customer care Staff o Managed center walk-in processes and procedural flow o Ensured achievement of required Customer Care Standards o Ensured implementation of Customer Service Policies and Procedures o Conducted product briefing and training of staffs according to the requirements o Evaluated team players performance providing guidance for continuous improvement on strengths and weaknesses o Prepared daily & monthly care center activity reports to the management along with SIM stock maintenance. o Ensured smooth and uninterrupted operation of day to day activities2004-2005. Capital Paper & Pulp Industries Ltd.Designation: MIS Coordinator, IT Dept.Responsibilities: o Responsible for building the overall integrated information system (IS) via intranet and internet. o Designed the networking base working as the backbone for IS. o Developed the web and mail server domain for external communication. o Documentation of the IT Process along with other departments o Decided the necessary H/W and S/W that fulfills the organizational needs and departmental objectives o Selected and implemented the most adequate business solution as per business requirements o Managed IT and other departments logistics2002-2003. Accord Associates Limited (AA). 1CV of Tasvir A R Chowdhury
  4. 4. Designation: Marketing Executive, Marketing Dept.Responsibilities: o Prepared effective marketing strategy and sales plan for individual products o Performed competitive market analysis and feasibility study o Developed and designed brand communication strategy of new product and promotion o Developed and drive the distribution strategy and alternative channels o Selected, developed and lead the commercial sales team in the market o Responsible for achieving the sales and revenue targets o Monitored product success and suggest improvements o Maintained proper relationship with vendors and manages delivery schedules and quality2003-2003. Internship, British American Tobacco, Bangladesh (BATB)2001- 2002. Strategic Advisor, Dhaka Billiard Centre (part-time)1999-2000. Assistant Software Specialist, IS Pros Ltd. (part-time) EDUCATION (Academics) North South University Masters of Business Administration (MBA) Marketing GPA-3.0/4.0 North South University Bachelors of Business Administration (BBA) – (dual major) Marketing & Management Information System (MIS) GPA-3.0/4.0 Ordinary Level Examination, University of London Maple Leaf International School GPA-3.6/4.0 Honors- Scholarship from Class-V till O’Levels REFERENCEPersonal and Professional references will gladly be furnished upon request. 1CV of Tasvir A R Chowdhury

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