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Problem
                          Question 1         Question 2              Question 3          Question 4
     Statement



The case talks about for to capitalize the total Indian opportunity, PepsiCo must touch every
Indian’s life every day, in order to achieve this objective the case focuses on 4 specific
questions.

Keeping those questions in mind, we developed a research methodology which in turn gave
us the solutions discussed in following slides.


Research Methodology:
                                       •   Discussion with Professors at IIM Ranchi
                 Qualitative           •   Secondary research from internet and databases (ISI
                                           Emerging, Proquest, EBSCO & Indiastat, CRISIL, A.T.
                                           Kearney)

                                       • On field survey of retail stores, Hyper marts , kirana
                                         stores in Gujarat, Mumbai and Ranchi.
                 Quantitative
                                       • Visiting villages near Ranchi to study the reach of
                                         PepsiCo products in rural areas.

                                       • Cost – Benefit analysis for the New Products
           Critical & Action             suggested
               Oriented                • Case study Analysis for different companies running
                                         along the same lines as PepsiCo.
                                                                                                      1
                                       The Three Marketeer's, IIM Ranchi
Problem
                               Question 1                Question 2               Question 3               Question 4
      Statement
What is the right brand x pack x geography portfolio of brands mix (keeping in mind the 70:30 rule of existing brands: new brands)
for the different consumer groups across the value ladder. And why do you say so. Please outline clearly the principles of making
these choice.
                                                                                                                   Introduce a smaller pack
                                                                                                                     for people who may
                                                                                                                    prefer it on the move.
                                                                                                                       Price point: Rs 25

                                                                                                                  Smaller Pack to entice new
                                                                                                                           buyers.

                                                                                                                  Aliva has been shifted to
                                                                                                                Affluent segment as there is
                                                                                                                no food item by Pepsi for this
                                                                                                                 segment. The repositioning
                                                                                                                has to be done and prices to
                                                                                                                  be increased accordingly
                                                                                                                  Should deliver traditional
                                                                                                                   flavour as well as signify
                                                                                                                  nutrition and health – no
                                                                                                                  such offering form Pepsi
                                                                                                                   at present – fill this gap)
                                                                                                                  Should be in the premium
                                                                                                                    category with health
                                                                                                                      benefits– priced
                                                                                                                     substantially high.

                                                                                                                  Should be priced lesser
                                                                                                                  than normal CSD for Pepsi
                                                                                                                  to enter the market –
                                                                                                                  200 ml = Rs. 5
                                                                                                                  300 ml = Rs. 8
                                                                                                                  600 ml = Rs. 15
                                                                                                                  1 Litre = Rs. 25
                                                                                                                                      2
                                                  The Three Marketeer's, IIM Ranchi
Problem
                                Question 1                Question 2               Question 3                Question 4
         Statement


     What is the most effective (driving volumes/growth) and efficient (profitable) way of reaching the different
     consumer groups (Reach as defined by GTM model AND Reach also as media model):

 •    The current distribution channel for Pepsi in rural India involves a Hub and Spoke model which reduces cost
      and the number of long haul journeys over poor roads.
 •    A common method used to increase penetration in advanced countries is Vending Machines, which is not
      effective in India primarily because of Machine Security and Lack of Suitable coin denominations.

To further enhance the penetration in rural India, we suggest an       Pepsi is present in every avenue of advertising and promotion,
                                                                       but Social Media. The presence of Pepsi in the digital media such
innovative model of Cooler cum Cooker named:
                                                                       as in social media is very negligible:

               urja                              Solar Panel



       Cooke
                         Cooler
         r

                                                   Charging Slots

Cost Benefit Analysis:                                                 There are 58 Lakh people who are on Facebook and live in India;
                                                                       play Golf, baseball or extreme sports; buy luxury goods
Attractions:
                                                                       and own an IPhone 5/4S/4
1. Mobile penetration is high in Rural India, and since electricity
supply is inconsistent having charging slots will pull people towards    Such high targeted advertising using Social Media can be
the shops for charging.                                                  used to increase our reach in the Affluent Section of the
2. Providing a facility to warm their food before eating will be an
                                                                         consumer pyramid.
added attraction.                                                                                                                  3
                                                        The Three Marketeer's, IIM Ranchi
Problem
                                     Question 1                Question 2               Question 3                Question 4
          Statement

 Which other company in India should be the benchmark company for PepsiCo to learn from in this area? Please give a detailed
 account of points 1 and 2 above for them, and how they do it. And please present back at least 1 case study, but preferably 2 case
 studies as below.
  Case Study 1        Mc Donalds India

  •    McDonald’s pays acute attention to the product & channel pillar.
  •    McDonald’s is also celebrated for its customer focus. The company expends a great deal of energy understanding buying behaviors of
       moms, kids and young adults and hence is able to straddle many consumer groups on the ladder
                                                                                                           Source: A.T. Kearney Research on GTM

                       Product                                    Upgrade                                Resell
                      Rigorous product testing before            Upgrade the existing customer to try   Keeping hold of existing customer by
 How they do it:      launching products; for to make            more /costlier products from Mc        watching intently he changing
                      their target customer wanting/willing      Donalds by expanding the portfolio     customer demands thereby
                      to buy the product.                        of products or through marketing       increasing resale's..
                      Ex. Mc Spicy Paneer                        strategies.
 Source: Business Insider War Room

  Case Study 2        Balaji Namkeem

  •     Balaji Namkeen is popular in the state of Gujarat - now trying to enter the territories of Goa and Maharashtra
  •     Extremely efficient distribution channel making up for NO marketing at all!
                       Product                                  Strategy                                 Competitive Edge
                      Products launched after careful           Balaji has ensured that their           In rural areas of Gujarat, consumers
                      market research; very quick in            products are available at a distance    ask shopkeepers for PepsiCo’s
  How they do it:     introducing traditional snacks            of every 100 mtrs; they have            products like Kurkure and Lays but
                      after identifying the gaps in the         achieved this feat by giving high       due to high penetration of Balaji,
                      market                                    margins and timely delivery to the      shopkeepers give Balaji’s products
                      Products are similar to that of           retailers
                      Pepsico’s – high substitutability         Result – extremely high penetration
                                                                                                                                       4
Source: On-Field Research done in Gujarat                 The Three Marketeer's, IIM Ranchi
Problem
                                       Question 1                 Question 2                 Question 3               Question 4
          Statement

  Based on your primary/secondary research, please recommend consumer solutions (new product, new packaging, new channel,
  new pack, etc.) that we could be missing, in playing meaningfully against one or more of the consumer segments
    Diet Pepsi: Reason why it didn’t work                                                      New Products

                                                                                              With the Urban India growing more and more health
                            Personal         •      Thirst Quencher                           conscious by the day. It will make logical sense to get
                             Needs           •      Healthy                                   into a product that is inherently taken as healthy by
                                                                                              India.
                            Expected                                                                        “Flavored Milk”
                             Service         •      Sweet
                                             •      No Premium                                With the dairy industry to reach Rs 5,00,000 cr by
                                       GAP                                                    2015; and only one major player in the market AMUL.

GAP                        Perceived                                                           We believe that with milk procurement through milk
                            Service          •   Expensive                                     cooperatives, and the strong distribution network
• No Premium
                                             •   Less Sweetened             External           of PepsiCo, we can carve out a huge market share.
• Same taste/Sweet
• Feminine Outlook          Service                                     communications to
                            Delivery         •   Campaigns                 customers
                                             •   Promotions                                    The practice of using a combination of Pepsi and
                                                                                               local spices (masala) is ubiquitous in rural
                                                                                               India.. The drink is called “Masala Pepsi”.
                          Translation of             •    1% Calorie                           In local fast food centers, no one asks for a Masala
                      perception into service        •    Launch of Diet Concept
                                                                                               Coke or Thumps up, they instinctively only ask
                       –quality specification        •    Match with customer expectations
                                                                                               for a Masala Pepsi.
                                                                                               We believe that Pepsi should capitalize on it and
                                                                                                launch one of its variants as “Masala Pepsi”
                           Management                •    Health conscious society
                      perception of Customer         •    Ready to pay premium
                           expectations              •    Cola flavored aerated drink

Primary Research: Mumbai, Phoenix Mall
Sample size: 100
* Working on GAPs identified will result in increased sales for the brand.                                                                     5
                                                           The Three Marketeer's, IIM Ranchi

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BIAC 6 Final Presentation

  • 1. Problem Question 1 Question 2 Question 3 Question 4 Statement The case talks about for to capitalize the total Indian opportunity, PepsiCo must touch every Indian’s life every day, in order to achieve this objective the case focuses on 4 specific questions. Keeping those questions in mind, we developed a research methodology which in turn gave us the solutions discussed in following slides. Research Methodology: • Discussion with Professors at IIM Ranchi Qualitative • Secondary research from internet and databases (ISI Emerging, Proquest, EBSCO & Indiastat, CRISIL, A.T. Kearney) • On field survey of retail stores, Hyper marts , kirana stores in Gujarat, Mumbai and Ranchi. Quantitative • Visiting villages near Ranchi to study the reach of PepsiCo products in rural areas. • Cost – Benefit analysis for the New Products Critical & Action suggested Oriented • Case study Analysis for different companies running along the same lines as PepsiCo. 1 The Three Marketeer's, IIM Ranchi
  • 2. Problem Question 1 Question 2 Question 3 Question 4 Statement What is the right brand x pack x geography portfolio of brands mix (keeping in mind the 70:30 rule of existing brands: new brands) for the different consumer groups across the value ladder. And why do you say so. Please outline clearly the principles of making these choice. Introduce a smaller pack for people who may prefer it on the move. Price point: Rs 25 Smaller Pack to entice new buyers. Aliva has been shifted to Affluent segment as there is no food item by Pepsi for this segment. The repositioning has to be done and prices to be increased accordingly Should deliver traditional flavour as well as signify nutrition and health – no such offering form Pepsi at present – fill this gap) Should be in the premium category with health benefits– priced substantially high. Should be priced lesser than normal CSD for Pepsi to enter the market – 200 ml = Rs. 5 300 ml = Rs. 8 600 ml = Rs. 15 1 Litre = Rs. 25 2 The Three Marketeer's, IIM Ranchi
  • 3. Problem Question 1 Question 2 Question 3 Question 4 Statement What is the most effective (driving volumes/growth) and efficient (profitable) way of reaching the different consumer groups (Reach as defined by GTM model AND Reach also as media model): • The current distribution channel for Pepsi in rural India involves a Hub and Spoke model which reduces cost and the number of long haul journeys over poor roads. • A common method used to increase penetration in advanced countries is Vending Machines, which is not effective in India primarily because of Machine Security and Lack of Suitable coin denominations. To further enhance the penetration in rural India, we suggest an Pepsi is present in every avenue of advertising and promotion, but Social Media. The presence of Pepsi in the digital media such innovative model of Cooler cum Cooker named: as in social media is very negligible: urja Solar Panel Cooke Cooler r Charging Slots Cost Benefit Analysis: There are 58 Lakh people who are on Facebook and live in India; play Golf, baseball or extreme sports; buy luxury goods Attractions: and own an IPhone 5/4S/4 1. Mobile penetration is high in Rural India, and since electricity supply is inconsistent having charging slots will pull people towards Such high targeted advertising using Social Media can be the shops for charging. used to increase our reach in the Affluent Section of the 2. Providing a facility to warm their food before eating will be an consumer pyramid. added attraction. 3 The Three Marketeer's, IIM Ranchi
  • 4. Problem Question 1 Question 2 Question 3 Question 4 Statement Which other company in India should be the benchmark company for PepsiCo to learn from in this area? Please give a detailed account of points 1 and 2 above for them, and how they do it. And please present back at least 1 case study, but preferably 2 case studies as below. Case Study 1 Mc Donalds India • McDonald’s pays acute attention to the product & channel pillar. • McDonald’s is also celebrated for its customer focus. The company expends a great deal of energy understanding buying behaviors of moms, kids and young adults and hence is able to straddle many consumer groups on the ladder Source: A.T. Kearney Research on GTM Product Upgrade Resell Rigorous product testing before Upgrade the existing customer to try Keeping hold of existing customer by How they do it: launching products; for to make more /costlier products from Mc watching intently he changing their target customer wanting/willing Donalds by expanding the portfolio customer demands thereby to buy the product. of products or through marketing increasing resale's.. Ex. Mc Spicy Paneer strategies. Source: Business Insider War Room Case Study 2 Balaji Namkeem • Balaji Namkeen is popular in the state of Gujarat - now trying to enter the territories of Goa and Maharashtra • Extremely efficient distribution channel making up for NO marketing at all! Product Strategy Competitive Edge Products launched after careful Balaji has ensured that their In rural areas of Gujarat, consumers market research; very quick in products are available at a distance ask shopkeepers for PepsiCo’s How they do it: introducing traditional snacks of every 100 mtrs; they have products like Kurkure and Lays but after identifying the gaps in the achieved this feat by giving high due to high penetration of Balaji, market margins and timely delivery to the shopkeepers give Balaji’s products Products are similar to that of retailers Pepsico’s – high substitutability Result – extremely high penetration 4 Source: On-Field Research done in Gujarat The Three Marketeer's, IIM Ranchi
  • 5. Problem Question 1 Question 2 Question 3 Question 4 Statement Based on your primary/secondary research, please recommend consumer solutions (new product, new packaging, new channel, new pack, etc.) that we could be missing, in playing meaningfully against one or more of the consumer segments Diet Pepsi: Reason why it didn’t work New Products With the Urban India growing more and more health Personal • Thirst Quencher conscious by the day. It will make logical sense to get Needs • Healthy into a product that is inherently taken as healthy by India. Expected “Flavored Milk” Service • Sweet • No Premium With the dairy industry to reach Rs 5,00,000 cr by GAP 2015; and only one major player in the market AMUL. GAP Perceived We believe that with milk procurement through milk Service • Expensive cooperatives, and the strong distribution network • No Premium • Less Sweetened External of PepsiCo, we can carve out a huge market share. • Same taste/Sweet • Feminine Outlook Service communications to Delivery • Campaigns customers • Promotions The practice of using a combination of Pepsi and local spices (masala) is ubiquitous in rural India.. The drink is called “Masala Pepsi”. Translation of • 1% Calorie In local fast food centers, no one asks for a Masala perception into service • Launch of Diet Concept Coke or Thumps up, they instinctively only ask –quality specification • Match with customer expectations for a Masala Pepsi. We believe that Pepsi should capitalize on it and launch one of its variants as “Masala Pepsi” Management • Health conscious society perception of Customer • Ready to pay premium expectations • Cola flavored aerated drink Primary Research: Mumbai, Phoenix Mall Sample size: 100 * Working on GAPs identified will result in increased sales for the brand. 5 The Three Marketeer's, IIM Ranchi