Lessons Learned

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Presentation at the Educomm 2009 Conference

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Lessons Learned

  1. 1. Lessons Learned Bringing Business Practices to Higher Education Technology Management
  2. 2. 15 Years in College Enrollment Management and Marketing Started TargetX in 1998 410 College & University Clients Technology - Creative - Experience
  3. 3. Online. In print. In person.
  4. 4. Recruitment Minute (Fridays) Xpert Tips (Mondays) The iThink Blog Free on Fridays Webcasts XpertSummit (2009 in Atlanta) iThink & iDrink (NACAC 2009 Baltimore)
  5. 5. Two Stories. My “challenging” relationship with Information Technology.
  6. 6. Another Story. My frustrating relationship with purchasing.
  7. 7. One Final Story. My indignant relationship with shared governance.
  8. 8. What drives you crazy about higher education? (or your college :)
  9. 9. The Tipping Point
  10. 10. ROI
  11. 11. A Time for Different Decisions.
  12. 12. Humans instinctively resist change.
  13. 13. Lessons Learned Ideas to Consider
  14. 14. Watch Your Language
  15. 15. You provide a service. You accept money for it. You have delivery costs. You pay people. You may (or not) have profits.
  16. 16. It’s a Business. Stop thinking it’s something else!
  17. 17. Business Consumers or Customers Sales & Marketing Costs, Return, Investment Experience
  18. 18. Train staff differently. Provide different tools. Create different plans. Set different goals. Hire different skills. Have different priorities.
  19. 19. Get Everyone On Board (or get them off)
  20. 20. Hire the best people you can afford, pay them well, get out of their way. TargetX Human Resources Strategy, 1998-Present
  21. 21. Everyone is replaceable. Everyone is accountable. Everyone has ownership.
  22. 22. Do you know what your staff spend their time doing?
  23. 23. Do you know what you own?
  24. 24. 30-Every-90
  25. 25. Share Information (especially financials)
  26. 26. Knowledge is Power. Empower your People.
  27. 27. Department Budget Short-Term Focus Long-Term Direction
  28. 28. Employee vs. Team Member
  29. 29. Do What You Do Best (outsource the rest)
  30. 30. What is your college “in business” for?
  31. 31. Bookstore Food Services Housing Information Technology what’s next?
  32. 32. What is your department “in business” for?
  33. 33. A Time for Different Decisions.
  34. 34. What is “core” to you?
  35. 35. Build vs. Buy Tool vs. Service Want vs. Need Today vs. Tomorrow
  36. 36. Your Vendor Relationship
  37. 37. Vendor Partnership Mutual Goals/Understanding Regular Communication New External Perspective Teardown Mistrust
  38. 38. Take back purchasing responsibility.
  39. 39. Read Different Stuff
  40. 40. “How does cloud computing relate to your institution’s security policies?”
  41. 41. Down with Committees!
  42. 42. “Committee on Committees”
  43. 43. Hire great people. Give them ownership. Make them accountable. Provide necessary resources.
  44. 44. Take the Chairs Away
  45. 45. What are your 3?
  46. 46. Subigentes Humanitas Mortuas
  47. 47. Overthrowing Dead Culture
  48. 48. The Times They Aren’t a Changing. They already have.
  49. 49. Lessons Learned Brian Wm. Niles niles@targetx.com 877-715-7474

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