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Attracting, Managing and Delighting Your Team

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Midwest ACAC Workshop

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Attracting, Managing and Delighting Your Team

  1. 1. Attracting, Managing & Delighting Your Team Brian Wm. Niles Founder & Chief Evangelist
  2. 2. I can’t quite make it alone.
  3. 3. Introductions
  4. 4. Campuswide CRM for Higher Education Recruitment. Retention. Advancement
  5. 5. 11 Years. Undergraduate & Graduate 17 Years. 450 Colleges & Universities Author. “Overthrowing Dead Culture” Husband & Father
  6. 6. Expectations ● Ideas ● Tools ● Motivation ● Support
  7. 7. For Higher Education to Succeed ● Eliminate inefficiencies. ● Do more with less. (aka “scale”) ● Do what you do best (outsource the rest). ● Attract and nurture talent. ● Increase accountability. ● Connect “cost” to “outcome” (aka “value”)
  8. 8. My Rules (aka “a life in process”) ● Scale my time. ● Identify priorities. ● Access to information. ● Review results & adjust. ● Protect my time. ● Pick the right people.
  9. 9. Your team.
  10. 10. Who & What ● What roles do you have? Need? ● What new skills are necessary? ● How do you develop each person? ● Best ways to work better together
  11. 11. What Roles Do You Have In Your Office Today?
  12. 12. 3 Suggestions ● Know individual strengths ● Have consistent terminology. ● Get out of their way.
  13. 13. Achiever Activator Adaptability Analytical Arranger Belief Command Communication Competition Connectedness Consistency Context Deliberative Developer Discipline Empathy Focus Futuristic Harmony Ideation Includer Individualization Input Intellection Learner Maximizer Positivity Relator Responsibility Restorative Self-Assurance Significance Strategic Woo
  14. 14. Strategic Futurist Responsibility Relator Maximizer
  15. 15. You can’t go it alone.
  16. 16. Do you have the right people? Are they in the right seats? Do you know their strengths? Do you know their plans & desires? Are they having any fun?
  17. 17. Your Behaviors.
  18. 18. Mission statements do not dictate the behavior you desire.
  19. 19. Fundamentals of Fundamentals ● Clear ● Timeless ● Appropriate ● Practiced ● Shared
  20. 20. Ritz-Carlton Basics
  21. 21. What Behaviors Do You Expect From Your Team?
  22. 22. End of Part 1
  23. 23. Questions?
  24. 24. Your meetings.
  25. 25. 33%time executives spend in meetings.
  26. 26. 73%admit to doing unrelated tasks.
  27. 27. 39%admit to having dozed off.
  28. 28. ● No agenda ● Unnecessary attendees ● Disconnected notes ● Undocumented assignments ● Lack of accountability ● Forgotten decisions made ● Items for next meeting
  29. 29. ● Agenda ● Reminders ● Notes ● Decisions ● Action Steps ● Open Issues ● Private Notes ● Summaries ● Mobile!
  30. 30. ● Preparation sucks ● No agenda sucks ● Overinvitation sucks ● Scheduling sucks ● Tangents suck ● Meeting rooms suck ● Conference calls suck ● Powerpoint sucks ● No engagement sucks ● Not sticking to time sucks ● Followup sucks
  31. 31. Your time.
  32. 32. What’s your time worth? ● Visualize the ideal day. Then go do that. ● Schedule time to think. ● Take control of your calendar. ● Have access to information. ● Automate whenever possible.
  33. 33. Eat the frog.
  34. 34. Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day. ~ Mark Twain
  35. 35. Need to Do NEXT Don’t Need to Do LET IT GO IF YOU GET TO IT Don’t Want to Do Want to Do
  36. 36. Your tasks.
  37. 37. Consider This When it entered the English language in the 1400’s … there was no plural version.
  38. 38. Your tasks.
  39. 39. ● Google Keep ● Remember the Milk ● Any.Do ● Wunderlist ● Todoist ● TickTick ● Good old paper
  40. 40. Your day.
  41. 41. 6 Suggestions from Mike ● Drink a glass of water. ● Define your top three. ● Use the 50/10 Rule. ● Move and sweat daily. ● Express gratitude. ● Reflect daily. Mike Del Ponte is the founder of Soma,who aims to revolutionize the water industry
  42. 42. Your inbox.
  43. 43. 121average emails recieved per day by executives.
  44. 44. 380average unread emails in each TargetX inbox.
  45. 45. Your inbox.
  46. 46. Your inbox.
  47. 47. ● Use the filters ● Keep personal separate ● Act on incoming messages ● Schedule email reading time ● Avoid late night/weekend emails ● Resist responding to all messages ● Use the phone or take a walk
  48. 48. Your life.
  49. 49. Not balance. But harmony.
  50. 50. What 3 things did you get out of today?
  51. 51. Questions?
  52. 52. Attracting, Managing & Delighting Your Team Brian Wm. Niles Founder & Chief Evangelist

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