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Interviewing	
  Behaviors	
  and	
  	
  
Body	
  Language	
  
Start	
  the	
  interview	
  right	
  	
  
INVESTIGATE.	
  DISCOVER.	
  LEARN.	
  CHANGE 	
  	
  
•  Firm	
  handshake	
  ...
Watch	
  for	
  these	
  cues	
  
•  	
  Facial	
  Expressions	
  
•  	
  Gestures	
  
•  	
  Touching	
  
•  	
  Physical...
Pacifying	
  Behaviors	
  
Self-­‐Comfort	
  
Ø Lowers	
  blood	
  pressure	
  
Ø Steady	
  breathing	
  
Ø Lowers	
  h...
Pacifying	
  Behaviors	
  
Ø Playing	
  with	
  hair,	
  jewelry	
  
Ø Hugging	
  self	
  in	
  (holding	
  upper	
  arm...
Common	
  Blocking	
  Behaviors	
  
Ø Crossing	
  legs	
  	
  
Ø Turning	
  away	
  
Ø Placing	
  an	
  object	
  (purs...
PosiRve	
  Gestures	
  
Ø Palms	
  showing	
  
Ø Arm	
  extension	
  with	
  open	
  palms	
  
Ø Steeple	
  	
  
Ø Thu...
Review	
  
NoRce	
  if	
  non-­‐verbal	
  communicaRon	
  shows	
  comfort	
  
or	
  discomfort.	
  	
  To	
  decide	
  if...
INVESTIGATE.	
  DISCOVER.	
  LEARN.	
  CHANGE 	
  	
  
Non-­‐verbal	
  communicaRon	
  Rps	
  	
  
are	
  based	
  on	
  p...
Investigative Interviewing: Non-Verbal Communication
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Investigative Interviewing: Non-Verbal Communication

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Non-verbal communication is taught as part of the TapRooT® Interviewing & Evidence Collection Course. This slidedeck is a short preview of the course.

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Investigative Interviewing: Non-Verbal Communication

  1. 1. Interviewing  Behaviors  and     Body  Language  
  2. 2. Start  the  interview  right     INVESTIGATE.  DISCOVER.  LEARN.  CHANGE     •  Firm  handshake   •  Eye  contact   •  Good  posture   •  Smile   •  Nice  tone  of  voice   •  Mirroring  
  3. 3. Watch  for  these  cues   •   Facial  Expressions   •   Gestures   •   Touching   •   Physical  Movements   •   Posture   •   Clothes,  jewelry,  hairstyle   DE-­‐CODING  NON-­‐VERBAL  BEHAVIOR    
  4. 4. Pacifying  Behaviors   Self-­‐Comfort   Ø Lowers  blood  pressure   Ø Steady  breathing   Ø Lowers  heart  rate   Ø Relieves  stress   NON-­‐VERBAL  BEHAVIORS  THAT  INDICATE  DISCOMFORT    
  5. 5. Pacifying  Behaviors   Ø Playing  with  hair,  jewelry   Ø Hugging  self  in  (holding  upper  arms)   Ø Hand  on  side  of  face   Ø Leg  cleansing  -­‐-­‐  Rming,  increase  in  vigor   Establish  baseline  -­‐-­‐  put  it  into  context  -­‐-­‐  noRce   clusters  –  do  verbals  and  non-­‐verbals  match?   Why  is  this  person  pacifying?   NON-­‐VERBAL  BEHAVIORS  THAT  INDICATE  DISCOMFORT    
  6. 6. Common  Blocking  Behaviors   Ø Crossing  legs     Ø Turning  away   Ø Placing  an  object  (purse,  laptop  case)  between  you   Ø Closing  or  rubbing  eyes   Establish  baseline  -­‐-­‐  put  it  into  context  -­‐-­‐  noRce  clusters  –   do  verbals  and  non-­‐verbals  match?   What  is  this  person  blocking?   NON-­‐VERBAL  BEHAVIORS  THAT  INDICATE  DISCOMFORT    
  7. 7. PosiRve  Gestures   Ø Palms  showing   Ø Arm  extension  with  open  palms   Ø Steeple     Ø Thumbs  up  -­‐  Thumbs  showing   Ø Foot  posiRons  that  defy  gravity   NON-­‐VERBAL  BEHAVIORS  THAT  INDICATE  COMFORT    
  8. 8. Review   NoRce  if  non-­‐verbal  communicaRon  shows  comfort   or  discomfort.    To  decide  if  it  is  reliable,  determine   if  the  behavior  is   ü in  synchronicity  with  words   ü right  for  the  context   ü appearing  in  clusters   ü deviates  from  the  baseline   INVESTIGATE.  DISCOVER.  LEARN.  CHANGE    
  9. 9. INVESTIGATE.  DISCOVER.  LEARN.  CHANGE     Non-­‐verbal  communicaRon  Rps     are  based  on  principles  of  science  &     concepts  presented  by  Joe  Navarro.    

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