Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Tanya Prez on Social Media and Citizen Engagement

414 views

Published on

  • Be the first to comment

  • Be the first to like this

Tanya Prez on Social Media and Citizen Engagement

  1. 1. Citizen Engagement: A New Approach By fabogis50 on Flickr COURAGE CURIOSITY SERVICE ACCOUNTABILITY PASSION TEAMWORK 1
  2. 2. Today’s Topic • Citizen Engagement – What Do We Mean • Why the Emphasis Now • Inspiration • Examples Around Us • Examples Among Us • Challenges • Help 2
  3. 3. What is Citizen Engagement? Government and the public must engage in real dialogue to work through issues and collectively create solutions Public engagement is a new way of thinking about how governments, stakeholders, communities and ordinary citizens can work together to find solutions to complex problems. (Public Policy Forum) Move from one-time conversation to ongoing dialogue 3
  4. 4. Conventional Photo by hdtpcar on Flickr 4 4
  5. 5. Unconventional 5
  6. 6. Why Now? Demographic shifts Increased service needs & complexity Public expects different service delivery Economic climate Technology 6
  7. 7. Demographic Shifts The Projected Size of the BC Public Service by 2016 COURAGE CURIOSITY SERVICE ACCOUNTABILITY PASSION TEAMWORK 7
  8. 8. Demographic Shifts Today, less than 7% of the BCPS workforce is under the age of 30 By 2015, 45% of BCPS managers and 35% of bargaining unit employees will be retired By that same time, BC’s population is expected to be 15% larger than today 8
  9. 9. Challenges 9
  10. 10. Changing Customer Expectations 10
  11. 11. Economy 11
  12. 12. Technology Timing • It extends our reach - time and space • Audience is there - people are talking • Tools are available • We can tell stories that spread • We can aggregate, sort and search input and information • We can build community 12
  13. 13. Do we have options? • Work differently – modern operations, infrastructure and process • Leverage productivity outside government • Help communities self organize to solve problems - with reduced or no government involvement 13
  14. 14. Its Happening Around Us 14
  15. 15. Inspire 15
  16. 16. Change Service Delivery 16
  17. 17. Community Builds Solutions 17
  18. 18. Community Builds Solutions 18
  19. 19. Encourage Open Data 19
  20. 20. Provide Open Data 20
  21. 21. Direct Access 21 21
  22. 22. Policy Development 22
  23. 23. 23
  24. 24. Direct Input 24
  25. 25. Direct Input 25
  26. 26. Thirst For More • Intergovernmental Solutions - http://bit.ly/14ySVg • OECD - http://bit.ly/L0YGq 26
  27. 27. Its Happening Among Us 27
  28. 28. CollaborationPlatform By Blossomic on Flickr 28
  29. 29. Group Writing/Editing 29
  30. 30. Online Services 30
  31. 31. Open Data 31
  32. 32. Telling Stories 32
  33. 33. Challenges • Digital divide still exists – access and skills • Policy • Privacy • Data and records management • Intellectual Property • Culture and process • $$$$ • Employee skill set to respond • Adaptability 33
  34. 34. To find shelter for their clients, social workers can Citizens can contact government see the number of open beds employees easily and receive quick in a drop-in centre and personal responses Do Change Opportunities Exist? People post details about BC Parks or highways, providing School, child care, care other citizens with details on home space information is hiking, weather conditions, available on demand access points Reduce missed medical An “at risk” youth sends text appointments with messages or tweets their needs and automatic text or voice status to their key community reminders resource 34
  35. 35. We are... The Future of Work Initiative 35
  36. 36. How Can We Help? • Eliminate policy barriers, provide guidance • Model change • Help brainstorm ideas • Connect to central resources • Profile success • Fact finding • Gain internal support 36
  37. 37. Contacts David Wrate - David.Wrate@gov.bc.ca Tanya Twynstra – Tanya.Twynstra@gov.bc.ca Citizen Engagement Team Workforce Planning and Leadership Secretariat Ministry of Citizen Services COURAGE CURIOSITY SERVICE ACCOUNTABILITY PASSION TEAMWORK 37

×