Strategic Benefits Mapping in the Public Service - Tanner James Webinar

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As the Managing Benefits guidance points out “BENEFITS are not simply just one aspect of project and programme management, they are the rationale for the investment of tax payer’s and shareholder’s funds in change initiatives”.

Understanding the contribution of change initiatives to organisational objectives is at the heart of effective benefits management. There needs to be a clear line of sight from strategic intent through to the benefits of change initiatives and vice versa. Where this is in place we have a basis for meaningful assessments of strategic contribution.

In this webinar, Barry Anderson, Tanner James CEO, shared his insights into the strategic impact of benefits management in the public service.

Barry looked at the drivers behind benefits management including that driver-based analysis and benefits management is two-way since benefits management should provide the data to validate and refine as necessary the business model and the assumptions upon which it is based.

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Strategic Benefits Mapping in the Public Service - Tanner James Webinar

  1. 1. “Strategic Benefits Mapping in the Public Service” Barry Anderson CEO Tanner JamesTanner James… Enhancing your programme and project management capability
  2. 2. Review & Close“what strategic contribution does this change initiative make to the achievement of the organisations goals??” (you have 3 mins and 200 words) Tanner James… Enhancing your programme and project management capability
  3. 3. • Where are we now?• What will the future look like?• How will the “lived experience” of stakeholders be different ? (as THEY perceive it) Tanner James… Enhancing your programme and project management capability
  4. 4. Review & Close• Ahead of the Game – Blueprint for the reform of Australian Government Administration focussed upon the need for the APS to meet the expectations of a much more complex society with expectations of high quality services and greater citizen involvement in service design. Tanner James… Enhancing your programme and project management capability
  5. 5. Review & Close“BENEFITS are not simply just oneaspect of project and programmemanagement, they are the rationale forthe investment of tax payer’s funds inchange initiatives”. Tanner James… Enhancing your programme and project management capability
  6. 6. Review & Close• Lindsay Tanner – Penny Wong• Gershon Review• P3M3 Capability Maturity Assessment• Capability Improvement Tanner James… Enhancing your programme and project management capability
  7. 7. Review & CloseGershon recommended that FMA Agencies:• Take appropriate steps to improve their capability to commission, manage and realise the benefits of ICT- enabled projects and new policy proposals.• Implement a common methodology for assessing agency capability (P3M3)• Be required to propose a target level of capability and to develop a capability improvement plan and to commit to and agree actions to address any capability gaps. Tanner James… Enhancing your programme and project management capability
  8. 8. Review & CloseBenefits management should be integrated into:• The wider organizational context of the portfolio of investment• The organization’s strategic planning,• Pf, Pg, Pj Management, and• Performance management systems. Tanner James… Enhancing your programme and project management capability
  9. 9. Review & Close• Delivering benefits should be the key driver of strategy and investment in change initiatives.• Envisage the future state or as Stephen Jenner refers to it start with the end state in mind. “Vision” is not a nebulous “to be” state Tanner James… Enhancing your programme and project management capability
  10. 10. Review & Close• The wider the net is cast to engage stakeholders the greater the prospects of realising benefits.• Genuine engagement enables agencies to clearly define expectations in terms of outcomes required to be delivered.• Stakeholders would usually prefer to settle for less if that is achievable. Pareto rule 80% of gains from 20% of change activity Tanner James… Enhancing your programme and project management capability
  11. 11. Review & Close Initiative Complexity• As society becomes more complex there will be a need to accept greater use of non-financial benefits.• APS agencies involved in the delivery of humanitarian programs, aged care reform and animal welfare programmes are currently confronting this issue. Tanner James… Enhancing your programme and project management capability
  12. 12. • Successful benefits management engages stakeholders to optimize rather than maximize benefits realization. (Pareto 80:20)• As lessons are learnt and applied going forward benefits realisation is optimised as part of the organisations commitment to continuous improvement. Tanner James… Enhancing your programme and project management capability
  13. 13. Ministerial mandates and CEO favoured projects Aka How an optimised benefits driven portfolio of investments in change initiatives saved my/your careerTanner James… Enhancing your programme and project management capability
  14. 14. Review & Close• Lack of ownership and accountability has been the primary cause of low ratings for Benefits Management in P3M3 capability maturity assessments.• Tanner James experience is in line with the research of Jenner and Byatt (2012) in which perceptions of maturity were lowest for benefits management. Tanner James… Enhancing your programme and project management capability
  15. 15. Review & Close• Agencies have rapidly improved their visibility of change initiatives and reporting dashboards, so all stakeholders have access to performance data• This is perceived to have led to higher levels of accountability for both the conduct of change initiatives and the delivery of benefits. Tanner James… Enhancing your programme and project management capability
  16. 16. Review & Close• Managing benefits needs to translate into behaviour which demonstrates the way we do things around here.• This can be achieved by treating the development of benefits management as a (benefits-led) business and behavioural change programme supported by relevant training and development. Tanner James… Enhancing your programme and project management capability
  17. 17. Review & Close• Transparency is a critical element of a corporate culture focused on achievement.• A commitment to learning from past mistakes and the recording of lessons learnt is a critical part of building a culture of transparency.• It is a necessary part of a benefits led focus on doing the right things the right way. Tanner James… Enhancing your programme and project management capability
  18. 18. • Benefits led change • Benefits IdentificationTanner James… Enhancing your programme and project management capability
  19. 19. Benefits Mapping Approaches • Logic Chains • MSP Benefits Maps • Results Chains • Benefits Dependency Network Maps • Benefits Logic Map Key information Managing Benefits – Optimizing the Return from Investments - pages 59 to 66Tanner James… Enhancing your programme and project management capability
  20. 20. QUESTIONSTanner James… Enhancing your programme and project management capability
  21. 21. Review & Close Barry Anderson Tanner James Office 1300 774 623 Mobile 0419 304 966 Email Barry.anderson@tannerjames.com.auTanner James… Enhancing your programme and project management capability
  22. 22. Review & CloseTanner James… Enhancing your programme and project management capability

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