Ethics

424 views

Published on

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
424
On SlideShare
0
From Embeds
0
Number of Embeds
11
Actions
Shares
0
Downloads
9
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Ethics

  1. 1. Ethics : the Role of Total Quality ManagementLeadership<br />Tanetra Austin 2010 <br />
  2. 2. WHAT IS ETHICS<br /><ul><li>Lined up behavior that is:
  3. 3. Right and wrong
  4. 4. Moral and immoral. </li></li></ul><li>Ethics<br /><ul><li>Made up of:
  5. 5. Values
  6. 6. Beliefs
  7. 7. Determination
  8. 8. Positive principles</li></li></ul><li> Unethical behavior<br /><ul><li>Covering up incidents
  9. 9. Abusing or lying about sick leave
  10. 10. Lying to or deceiving customers </li></li></ul><li>Ethics Management<br /><ul><li>Making positive decisions in management</li></ul> It requires:<br /><ul><li>Commitment
  11. 11. New policies and procedures
  12. 12. Continuous improvement
  13. 13. Investments in appraisal
  14. 14. Prevention
  15. 15. Promotion</li></li></ul><li>Ethics Management Cont.<br /><ul><li>Step 1: Appraisal:
  16. 16. Analysis of the cost associated with unethical behavior.
  17. 17. Can be divided into 3 root causes:
  18. 18. Pressure(ex: errors,waste,rework,and lost customers)
  19. 19. Opportunity(ex: theft and excessive compensation)
  20. 20. Attitude(ex: errors, lost customers, and health care)</li></li></ul><li>Ethics Management cont.<br /><ul><li>Step 2: Prevention:
  21. 21. Development of a system that minimize cost.
  22. 22. Addresses Problems in:
  23. 23. Pressure(ex: development of goals, values, and developing policies)
  24. 24. Opportunity
  25. 25. Attitude</li></li></ul><li>Ethics Management cont.<br /><ul><li>Step 3: Promotion
  26. 26. Advertising of ethical behavior in order to develop an ethical organizational culture that is:
  27. 27. Clear
  28. 28. Positive
  29. 29. Effective</li></li></ul><li>Creating ethical behavior<br /><ul><li>Ethics training should be given to everyone to:
  30. 30. Teach how to clarify ethical issues
  31. 31. Encourage how to get facts before acting
  32. 32. Show how to test actions in advance
  33. 33. Testing can be accomplished by asking:
  34. 34. Is it legal
  35. 35. Is it right
  36. 36. Is it beneficial for all involvement</li></li></ul><li>Role of total quality management(TQM) leaders<br /><ul><li>Management has to accept the primary responsibility for the never ending improvement .
  37. 37. Management should visit:
  38. 38. Customers
  39. 39. Suppliers
  40. 40. Departments within the organization
  41. 41. Plants within the organization</li></li></ul><li>Management roles<br /><ul><li>Make sure the teams decision is aligned with the quality statements of the organization.
  42. 42. Push problem solving and decision making to the lowest appropriate level.
  43. 43. Must stay informed on the topic of quality improvement</li></li></ul><li>Management roles cont.<br /><ul><li>Management must find time to celebrate the success of the organization’s quality by serving on:
  44. 44. Teams
  45. 45. Coaching teams
  46. 46. Teaching seminars</li></li></ul><li>Management roles cont.<br /><ul><li>The most important role of managers is LISTENING to:
  47. 47. External and internal customers
  48. 48. Suppliers through visits
  49. 49. Focus groups
  50. 50. Surveys</li></li></ul><li>Management roles cont.<br /><ul><li>Another very important role is:
  51. 51. Communication
  52. 52. Only with the involvement of management can a TQM be a success.</li></li></ul><li>Works cited<br />Besterfield, Dale, H.(2003) Total Quality Management, Saddle River, New Jersery<br />Ethics (n.d.) Wikipedia. Retrieved fromhttp://en.wikipedia.org/wiki/Ethics<br />Ethics (n.d.) Word Net Search. Retrieved from http://www.wordnetweb.princeton.edu/perl<br />

×