The Taming of the Queue March 29th, 2012 Presented by: Stéphane Robichaud, CEO
Strategic Axes1. Develop and implement mechanisms to engage the population as well as other interested parties2. To measure, monitor and assess the level of population health3. To measure, monitor and assess health service quality4. To measure, monitor and assess the level of population satisfaction with health services and health service quality5. To measure, monitor and evaluate the sustainability of health services in New Brunswick
National Comparisons - Accessibility New Primary Health Care Indicator Canada Brunswick 86% 93% Percent who have a personal family doctor (CSE-PHC 2008) (NBHC 2011) Percent who can get an appointment with 45% 30% their personal family doctor on the same day (Commonwealth (NBHC 2011) or next day Fund 2010) 31% Personal family doctor has an after-hour 22% (Commonwealth arrangement when office is closed (NBHC 2011) Fund 2007) 24% Percent who used a health information 10% (Commonwealth telephone line in the past year (NBHC 2011) Fund 2007)
Conclusion• We have to match the needs of the citizens and performance on the quality of services being delivered to appreciate the story and to effectively change our programs and policies.• We must also look at the outputs and their effects on hospital care to recognize their impact.• There needs to be accountability and benchmarking to have an influence on sustainability and improvements to the system.