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With these results we assist you to identify new markets or new opportunities. The survey produces returns on:
The best strategy to enter new markets
How existing or prospective customers feel about your organization
How to define your capabilities with prospective targets
Identify actionable steps with new targets and current clients
Understand the buying behavior of targeted companies within their industry sector
Monitor specific projects performances which will lead to additional new project awards
An increase in confidence of customers and other interested parties
Improve and predict better sales targets that meet your company’s capabilities.
The impression existing or prospective customers have on your organization
Meeting ISO requirements
Performance and expectations towards customer satisfaction can be a challenge; obtaining the data, measuring & reporting, and activating the data towards measurable results.
1. Very easy and low cost way to diagnose the performance of your organization toward customers while adhering with ISO standards.
2. Can be setup in less than 10 days.
3. Enhance and develop internal thinking processes about improving the customers satisfaction
4. Create common understanding about the main bottlenecks in serving customers
5. Create discussion how to improve the organization
6. Create opportunities to reduce costs based on well performing aspects.
7. Determine if a specific company policy/ corporate or Div. restructuring / program change / brand Image change etc…is achieving the required objectives/goals
8. Cross-functional Teams & Employee Improvement Teams (EITs) – Generate ideas that improve success, enhance communications, reduce waste, and improve measurement methods for customer satisfaction & Loyalty.