Home Condition SurveyProperty Address:                                   Sample survey reportReport Reference Number:     ...
ContentsIntroduction and terms on which this report is prepared       Introduction       What this report tells you       ...
Introduction and terms on which this report is preparedIntroductionWhen you buy a home it is sensible to have an independe...
If you need advice on subjects that are not covered by the Home Condition Survey, you must arrange for itto be provided se...
Section A - General Information Full address and postcode of the propertySurveyors name        Mr John SmithReport referen...
Section B - Summary Type of property              The property is a detached bungalow. Approximate year when property was ...
Reinstatement                         Note: This reinstatement cost is the estimated cost of completely rebuilding the    ...
A Summary of the Condition RatingsSection of the Report   Part   Name                                     Identifier (if m...
Summary of Structural MovementThere is no evidence of structural movement.Summary of DampnessHigh moisture meter readings ...
Section C - Issues for Conveyancers and Health and Safety IssuesIssues for ConveyancersThe surveyor does not act as the co...
Contaminated Land and FloodingThe surveyor assumes that the home is not built with, nor contains, hazardous materials and ...
Handrail positionBanister spacingInsect nestsSmoke detectorRoof space partition
Section D - Outside ConditionThe surveyor carries out a visual, non invasive inspection of the outside of the main buildin...
D3.            The rainwater fittings are PVC.Rainwaterpipes &        No repair is presently required. Normal maintenance ...
Section E - Inside ConditionThe surveyor carries out a visual, non invasive inspection of all the parts of the home that c...
E3.             The internal walls and partitions are partly of masonry and partly ofInside walls,   timber construction.p...
E8.        The sanitary fittings in the main bathroom include such items as:Bathroom   bath, basin, WC, and are of good qu...
Section F - ServicesThe surveyor carries out a visual, non invasive inspection of the services, but specialist tests are n...
F5.        There is a mains drainage system.Drainage           No repair is presently required. Normal maintenance must be...
Section G - Grounds (including shared parts for flats)The surveyor inspects the condition of the boundary walls, outbuildi...
Information about SAVA and your surveyorAll Home Condition Surveys are produced by a surveyor who is a member of SAVA Home...
Photographs              Moss growth on roof and salt deposits on chimney                           Debris in valley gutter
Unclear boundary at frontSoft mortar to front of side wall
Oil storage tank with exposed pipeSalt deposits on chimney in roof space
Rot at base of garage door frameInspection chamber at roadside
Public drain on property
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Home Condition Survey

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Contents
Introduction and terms on which this report is prepared
Introduction
What this report tells you
What this report does not tell you
What is inspected
Condition rating definition
How the inspection is carried out
Section A -General information Section B -Summary and general description Section C -Conveyancing and health and safety issues Section D -Outside condition Section E -Inside condition Section F -Services Section G -Grounds (including shared parts for flats)

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Home Condition Survey

  1. 1. Home Condition SurveyProperty Address: Sample survey reportReport Reference Number: xxxxxxxDate of Inspection: 16 January 2008 Page 1 of 27
  2. 2. ContentsIntroduction and terms on which this report is prepared Introduction What this report tells you What this report does not tell you What is inspected Condition rating definition How the inspection is carried outSection A - General informationSection B - Summary and general descriptionSection C - Conveyancing and health and safety issuesSection D - Outside conditionSection E - Inside conditionSection F - ServicesSection G - Grounds (including shared parts for flats)Information about SAVA and your surveyorPhotographs
  3. 3. Introduction and terms on which this report is preparedIntroductionWhen you buy a home it is sensible to have an independent report on the condition of the property.This Home Condition Survey is produced by a surveyor who is a member of the SAVA Home InspectorCertification Scheme. The surveyor must provide an objective opinion about the condition of the propertywhich you, as the buyer, will be able to rely on and use.To become a member of The SAVA Home Inspector Certification Scheme and be able to produce HomeCondition Surveys, the surveyor has to: � Pass an assessment of skills, in line with National Occupational Standards; and obtain the Diploma in Home Inspection � Have insurance that provides cover if a surveyor is negligentThe surveyor must follow the inspection standards and code of conduct set by SAVA. To ensurecompliance all members are continuously monitored and before membership is granted a Criminal RecordsBureau check is undertaken. SAVA can revoke membership if a surveyor fails to maintain the expectedprofessional or ethical standards.The Home Condition Survey is in a standard format and is based on these terms, which set out what youshould expect of both the surveyor and the Home Condition Survey. Neither you nor the surveyor canamend these terms for the survey to be covered by the SAVA Certification Scheme. The surveyor mayprovide you with other services, however, any other services the surveyor may provide are not covered bythese terms nor by the SAVA Certification Scheme and so must be covered by a separate contract.All surveyors who are members of the SAVA Home Inspector Certification Scheme have a complaintsprocedure which can be escalated to SAVA. If you have any complaint about this report, you can complainby following the complaints procedure. This is explained in more detail towards the end of this document.What this report tells youThis report tells you: � About the construction and condition of the home on the date it was inspected � Whether more enquiries or investigations are needed � The Reinstatement Cost for insurance purposes derived from data supplied by the Building Cost Information Service (BCIS) except where the property is very large or historic, or if it incorporates special features, or is of unusual construction not covered by the Building Cost Information Service; in which circumstance a specialist would be needed to assess the reinstatement costThe main aim of the report is to tell you about any defects that need urgent attention or are serious. It alsotells you about things that need further investigations to prevent damage to the structure of the building.The report applies ‘condition ratings’ to the major parts of the main building (it does not give conditionratings to outbuildings). The property is broken down into separate elements and each element has beengiven a condition rating 1, 2 or 3 or NI – see more on definitions below.What this report does not tell you:This report does not tell you the value of your home or cover things that will be considered when avaluation is provided, such as the area the home is in or the availability of public transport or facilities.It does not tell you about any minor defects that would not normally affect your decision to buy. � The report does not give advice on the cost of any repair work or the types of repair which should be used � The report is not an asbestos inspection under the Control of Asbestos at Work Regulations 2002
  4. 4. If you need advice on subjects that are not covered by the Home Condition Survey, you must arrange for itto be provided separately.What is inspected?The surveyor undertakes a visual inspection of the inside and outside of the main building and allpermanent outbuildings, and the parts of the gas, electricity, water and drainage services that can be seen.Condition rating definitionThe surveyor gives each part of the structure of the main building a condition rating, to make the reporteasy to follow. The condition ratings are as follows. � Condition Rating 1 No repair is currently needed. Normal maintenance must be carried out � Condition Rating 2 Repairs or replacements are needed but the surveyor does not consider these to be serious or urgent � Condition Rating 3 These are defects which are either serious and/or require urgent repair or replacement or where the surveyor feels that further investigation is required (for instance where he/she has reason to believe repair work is needed but an invasive investigation is required to confirm this). A serious defect is one which could lead to rapid deterioration in the property or one which is likely to cost more than 2.5% of the reinstatement cost to put right. You may wish to obtain quotes for additional work where a condition rating 3 is given, prior to exchange of contract � NI Not inspected (see “How the Inspection is carried out” below)How the Inspection is carried outThe inspection is visual and non invasive. This means that the surveyor does not take up carpets, floorcoverings or floorboards, move heavy furniture or remove contents of cupboards. Also, the surveyor doesnot remove secure panels or undo electrical fittings.The surveyor will state at the start of sections D, E and F of the report if it was not possible to inspect anyparts of the home that are normally reported on. If the surveyor is concerned about these parts, the reportwill tell you about any further investigations that are needed. The surveyor does not provide estimates onthe cost of any work to correct defects or comment on how repairs should be carried out.
  5. 5. Section A - General Information Full address and postcode of the propertySurveyors name Mr John SmithReport referencenumberSurveyors SAVA SAVA00XXXXmembership numberCompany/organisation Chichester & District Home Information Pack ServicnameCompany address 31 Whyke Lane, Chichester, PO19 7USand postcodeCompany contact Email info@chips.uk.comdetails Telephone 08703 834 805 Fax 07092 875 218Date of inspection 16 January 2008
  6. 6. Section B - Summary Type of property The property is a detached bungalow. Approximate year when property was The property was built around 1981. built If converted from another use, approximate year Not converted. when property was converted Approximate year when property was The rear extension was built in 1989. extended Weather conditions at It was dry at the time of the inspection. the time of inspection The state of the property when The property was occupied, in a habitable condition and fully furnished. . inspected Is the property in an area with special No. restrictions? Property listing Not listed. Summary of Accomodation Living Bed Bath or Separate Utility Conser- Other Name(s) of otherStorey Kitchen rooms rooms shower toilet room(s) vatory room(s) room(s)LowergroundGround 2 3 2 1 1 StudyFirstSecondThirdFourthRoofspaceTOTALS 2 3 2 0 1 0 0 1 -Gross external floorarea in square 158m²metres
  7. 7. Reinstatement Note: This reinstatement cost is the estimated cost of completely rebuilding the £ 223000 Cost property based on information from BCIS, a service which provides building cost information and which is approved by the Association of British Insurers. It represents the sum at which the home should be insured against fire and other risks. It is based on building and other related costs and does not include the value of the land the home is built on. It does not include leisure facilities such as swimming pools and tennis courts. The figure should be reviewed regularly as building costs change. Importantly, it is not a valuation of the property. If the property is very large or historic, or if it incorporates special features or is of unusual construction, then BCIS data cannot cover it and a specialist would be needed to assess the reinstatement cost. In such circumstances no cost figure is provided and the report will indicate that a specialist is needed.General Description A short general XXXX is a detached bungalow originally constructed in 1980/1. The walls are description of the of brick-block cavity construction and there is evidence that the cavity has construction (main been retro filled with insulation material. The roof is of trussed timber walls, roof, floors, construction and is covered with concrete interlocking tiles. The windows are windows) all uPVC framed double glazed units which were fitted (according to the sellers information supplied) in 1999. At the rear of the property is a single storey cavity walled extension constructed in 1989 (again, according to information supplied). Detached from the property is a brick built double garage with felt flat roof. Summary of mains Drainage A mains drainage system is present. services Gas No mains gas connected. Electricity Mains electricity connected. Water Mains water supply connected. Central heating The central heating is provided by an oil fired boiler feeding hot water radiators in most rooms. The boiler is a Myson Velaire 50/70 believed to have been fitted when the property was originally built (information supplied by the sellers). The heating and hot water are controlled by a thermostat integral with the boiler and a wall mounted programmer. Outside facilities There is a double on site garage. There are 6 parking spaces located onsite. There are no permanent outbuildings. All roads and footpaths are made-up unless otherwise stated.
  8. 8. A Summary of the Condition RatingsSection of the Report Part Name Identifier (if more than one) Rating NoD: Outside D1 Chimney stacks 1 D2 Roof coverings 1 D3 Rainwater pipes & gutters 1 D4 Main walls (including claddings) 1 D5 Windows 1 D6 Outside doors (incl. patio doors) 1 D7 All other woodwork 1 D8 Outside decoration X D9 Other outside detail XE: Inside E1 Roof structure 1 E2 Ceilings 1 E3 Inside walls, partitions & plasterwork 1 E4 Floors 1 E5 Fireplaces & chimney breasts 3 E6 Built-in fittings 1 E7 Inside woodwork 1 E8 Bathroom fittings 1 E9 Other issues XF: Services F1 Electricity 1 F2 Gas / Oil 1 F3 Water 1 F4 Heating 1 F5 Drainage 1
  9. 9. Summary of Structural MovementThere is no evidence of structural movement.Summary of DampnessHigh moisture meter readings were recorded in the roofspace on the chimney breast serving the centralheating boiler. This is the westerly chimney, to the right of the property when viewed from the front.Further InvestigationsYour attention is drawn to the following matters for which further investigation is recommended by someonewho is appropriately qualified.Recommended investigation of defects seen or dampnesssuspected.
  10. 10. Section C - Issues for Conveyancers and Health and Safety IssuesIssues for ConveyancersThe surveyor does not act as the conveyancer. If during the inspection, however, the surveyor identifiesissues that your conveyancer may need to investigate further, the surveyor will refer to these in the reportand you should give your conveyancer a copy of this report.The surveyor will not have seen the legal and other documents. Roads and footpaths Drainage Water Drains Planning and other permissions needed Freehold owner consents Flying freeholds Mining Rights of way The boundary to the right side of the property is Boundaries (including party walls) undefined. Easements Repairs to shared parts Previous structural repairs New building warranties Building insurance (ongoing claims) Tree preservation orders Property let There is a grille for the public drain located at the front of the property (adjacent to the road) within Drain to front the apparent boundaries of the property. You should investigate any matters that may relate to this.
  11. 11. Contaminated Land and FloodingThe surveyor assumes that the home is not built with, nor contains, hazardous materials and is not built oncontaminated land. If any materials are found during the inspection which may contain hazardous materials,or if the surveyor finds any evidence to suggest that the land may be contaminated, this will be shown herealong with recommendations for further investigations. The property is understood to be situated near an Contamination area of land that may be affected by contamination. FloodingHealth and Safety RisksThese will include defects that require repair or replacement as well as issues that have existed for a longtime and cannot reasonably be changed, but may present a risk to occupiers or visitors. Escape windows Fire control Fire doors Safety glass Lead pipes Radon gas Gas Handrails Asbestos Unsafe fittings There is no evidence to confirm the recent testing and / or servicing of the boiler. Failure to test the services increases the safety risk. Recent testing There is no evidence to confirm the recent testing and / or servicing of the electrical installation. Failure to test the services increases the safety risk. Inappropriate living
  12. 12. Handrail positionBanister spacingInsect nestsSmoke detectorRoof space partition
  13. 13. Section D - Outside ConditionThe surveyor carries out a visual, non invasive inspection of the outside of the main building and permanentoutbuildings from various points within the boundaries of the property and from public areas such asfootpaths and open spaces, but does not enter neighbouring private property. High level features areinspected either from a point within the property using binoculars or using a ladder, where it is safe to do so.Due to the risk of causing damage, the surveyor does not walk on any flat roofs.When inspecting blocks of flats it is often difficult to see the whole outside of a building or block and itsmaintenance is rarely the responsibility of one person. The surveyor only carries out a non invasiveinspection to the level of detail set out above to the main walls, windows and roof over the flat. The surveyordoes not inspect the rest of the block to this level of detail but instead has formed an opinion based on ageneral inspection of the rest of the block. Information is given about the outside and shared parts so thatthe conveyancer can check whether the maintenance clauses in the lease or other title documents areadequate. The surveyor inspects the shared access to the flat together with the area where car parking andany garage for the flat are, along with access to that area, but does not inspect other shared parts (such asseparate hall, stairs and access ways to other flats in the block, the lift motor room and cleaning cupboards.) Description and Justification for Rating and any comments Condition Rating D1. There are two chimney stacks. Both are brick built. Chimney stacks Normal maintenance must be undertaken. The chimney stack to the right (west) side shows some signs of salt deposits on the brick surfaces. This is associated with damp 1 recorded within the roofspace. See section E5. The sellers advise that the "main chimney" (assumed to mean the left side, or east, chimney) was rebuilt above roof level after being blown down during storms in 1987. D2. The main roof is pitched and covered with concrete interlocking Roof tiles. The extension roof is pitched and covered with concrete coverings interlocking tiles. Normal maintenance must be undertaken. All the roof pitches appear to be in good condition with no evidence of slipped or broken tiles. 1 There is some moss growth on most roof pitches which should be cleared periodically to prevent undue weight build-up on the roof surface. The valley gutter between the roof pitches at the front of the property (above the main entrance area) is partially blocked with debris and moss. This should be cleared out.
  14. 14. D3. The rainwater fittings are PVC.Rainwaterpipes & No repair is presently required. Normal maintenance must begutters undertaken. 1 As it was dry at the time of inspection it was not possible to check the operation of the gutters and downpipes. However surface moss growth on the gutters suggests that they may overflow at times. This is probably due to debris and moss and therefore may require cleaning out.D4. The outside walls are brick faced and of cavity construction. ThereMain walls is evidence of retro fitted cavity wall insulation.(includingcladdings) No repair is presently required. Normal maintenance must be undertaken. Minor cracking in the mortar-brick joints was seen in some areas, 1 notably to the right side of the front wall. These cracks are probably due to thermal movement of the brickwork and are a minor defect. Some areas of soft and flaking mortar were found, notably on the left side wall towards the front of the property. This is probably due to the mortar mix used in the original construction. For both these defects some repointing is required.D5. The windows are PVCu and are double glazed.Windows No repair is presently required. Normal maintenance must be 1 undertaken. The sellers advise that the windows were replaced in 1999.D6. The outside doors are PVCu with glazed panels.Outsidedoors (incl. No repair is presently required. Normal maintenance must be 1patio doors) undertaken.D7. The other woodwork includes such items as woodwork at the roofAll other edges and cladding to the front of the property.woodwork 1 No repair is presently required. All woodwork has been replaced by uPVC cladding. The sellers advise that this was fitted in 2003.
  15. 15. Section E - Inside ConditionThe surveyor carries out a visual, non invasive inspection of all the parts of the home that can be seenwithout causing damage to the fabric of the property or any fixtures, fittings or furnishings present at the timeof inspection.The surveyor checks for damp in vulnerable areas by using a moisture-measuring meter.The surveyor inspects the roof structure from inside the roof space where it is safe to access and movearound the roof space, but will not move or lift insulation material, stored goods and other contents. Arepresentative selection of windows and all doors will be opened unless the surveyor determines that to doso could compromise the security of the property or they are locked and no key is available at the time ofinspection.Floor surfaces are inspected where readily and safely accessible, but fitted floor coverings and heavyfurniture are not moved.The surveyor does not comment on sound insulation or noise.The surveyor inspects the inside of the flat in the same way as is described under ‘The outside of theproperty’ in section D. They inspect the roof space however, only where they can get safe access fromwithin the flat itself and where there is no risk of trespass. The surveyor does not go into the roof space ifaccess is only possible from the shared parts or from within another flat. Description and Justification for Rating and any comments Condition Rating E1. The extension roof is constructed using a prefabricated timber Roof frame. The main roof is constructed using a prefabricated timber structure frame. No repair is presently required. The structure of the roof prevented safe access to all areas of the 1 roof space but those areas of the timbers inspected were found to be free from dampness, cracking, rot or other defects. The roof is lined with approximately 100mm of wool type insulating material at joist level. Current recommendations are for 250mm of insulation in the roof space. E2. The ceilings are constructed from plasterboard and finished with Ceilings textured paint. No repair is presently required. Normal maintenance must be undertaken. 1 There is some cracking to ceilings in most rooms, and evidence of previous repairs in the living room. The cracking is mostly confined to areas that would correspond to joints in the sheets of plasterboard used at the time of construction and are not significant or indicative of more serious movement of the property.
  16. 16. E3. The internal walls and partitions are partly of masonry and partly ofInside walls, timber construction.partitions &plasterwork No repair is presently required. 1 Timber stud walls have been used to create a small office from an area of the rear bedroom. You should ensure that any work associated with this construction met regulatory requirements at the time of construction.E4. The floors are of concrete construction.Floors No repair is presently required. 1 The floors are laid with fitted carpet, vinyl or laminate coverings and cannot therefore be directly inspected. However no undue unevenness or dampness was noted.E5. The chimney breasts are of masonry construction.Fireplaces & The easterly (to the left when viewed from the front of the property)chimney chimney serves an open fire in the living room.breasts The westerly chimney serves the boiler in the kitchen. This is considered serious and in need of urgent repair or replacement. Further advice should be obtained. Very high moisture meter readings were recorded on the westerley chimney breast at upper levels in the roof space. The mortar was 3 found to be soft and crumbly and salt deposits were noted on the brickwork. No parts of the chimney breast can be examined at ground level. The evidence suggests that exhaust gasses from the boiler are leeching into the brickwork of the chimney breast. This may be due to the absence or failure of the chimney liner, and requires urgent rectification. Examination of the easterly chimney breast suggests that a liner is present and that no such similar defect is present.E6. The kitchen fittings are modern. The fitted wardrobes are modern.Built-in 1fittings No repair is presently required. Normal maintenance must be undertaken.E7. The internal woodwork includes such items as: doors, frames, andInside skirting.woodwork 1 No repair is presently required. Normal maintenance must be undertaken.
  17. 17. E8. The sanitary fittings in the main bathroom include such items as:Bathroom bath, basin, WC, and are of good quality.fittings The sanitary fittings in the en-suite bathroom include such items as: shower, basin, WC, and are of good quality. No repair is presently required. Normal maintenance must be 1 undertaken. The operation of all facilities was checked and found to be satisfactory. It was noted that there was a long delay before hot water was delivered from the taps, due to the long run of pipework from the hot water cylinder.
  18. 18. Section F - ServicesThe surveyor carries out a visual, non invasive inspection of the services, but specialist tests are not carriedout. If any services (such as the boiler or mains water) are turned off, the surveyor will state that in the reportand will not turn them on.The surveyor reports only on the services covered in this section (electricity, gas, oil, water, heating anddrainage). All other services and domestic appliances are not included in the inspection: for examplesecurity and door answering systems, smoke alarms, television, cable, wireless and satellite communicationsystems, cookers, hobs, washing machines and fridges (even where built in). Description and Justification for Rating and any comments Condition Rating F1. There is an electrical supply and the meter and consumer unit [fuse Electricity box] are located in the high level cupboard in the kitchen. No repair is presently required. Normal maintenance must be 1 undertaken. The consumer unit is an older hard wired cartridge fuse type. There is no evidence of recent inspection of the electrical system. See section C6. F2. There is an oil store that is located on the side path to the right side Gas / Oil of the property. No repair is presently required. Normal maintenance must be 1 undertaken. The 1200 litre plastic oil storage tank feeds the oil fired boiler through a pipe running along the side of the property. This pipe could be vulnerable to damage and care should therefore be taken. F3. There is a mains water supply. The pipework is copper and the Water stop valve is in the kitchen. No repair is presently required. Normal maintenance must be undertaken. Hot water is supplied from a standard low pressure hot water system. The cold water cistern is located in the roof space and is 1 adequately insulated and supported. The hot water storage tank is located in a cupboard in the hallway. It has a single immersion heater element fitted and approximately 30mm of spray foam insulation. Examination of the pipework associated with the hot water system revealed no obvious defects other than some peeling of the hot water storage tank insulation. F4. The heating and hot water is provided by an oil boiler. Heating No repair is presently required. Normal maintenance must be undertaken. 1 The sellers indicate that the boiler was fitted at the time of original construction of the property and is therefore in excess of 20 years old. More modern heating systems would feature more efficient boilers, and wall/radiator thermostats.
  19. 19. F5. There is a mains drainage system.Drainage No repair is presently required. Normal maintenance must be undertaken. There are five inspection chambers located within the boundaries 1 of the property. The covers for three of these were lifted and water run through the drains. Water was seen to run freely from the chambers at the right side of the property to the chamber closest to the road.
  20. 20. Section G - Grounds (including shared parts for flats)The surveyor inspects the condition of the boundary walls, outbuildings and areas in common (shared) usefrom within the grounds and any public areas, but not from neighbouring private property.The report provides a summary of the general condition of any garden walls, fences and permanentoutbuildings. Conservatories with translucent or clear roofs attached to the main building are treated asoutbuildings, as are garages and permanent store sheds. Buildings containing swimming pools and sportsfacilities are also treated as outbuildings, but the surveyor does not report on the leisure facilities such as thepool itself and its equipment. Description and comments Garages There is a brick built double garage to the rear side of the main building. The garage has a flat bitumen felt roof. No leaks in the roof were apparent at the time of inspection. The garage is fitted with power and light, and a metal up and over type door which appears to operate normally. Some areas of rot were noted at the bottom of the door frames, but otherwise the garage appears to be in good condition. Conservatories There is no conservatory. Permanent There are no permanent outbuildings. outbuildings Boundary and The boundaries are defined by a mixture of timber fencing and trees/shrubs. The retaining walls fences appear to be in good condition. The front boundary to the right of the property comprises conifer trees but it is unclear exactly where the boundary lies. This should be clarified with your conveyancer. Paved areas There are paved areas and paths to the front and side consisting of tarmacadam that are uneven and moss covered. This makes them dangerous when wet and liable to ponding. Grounds The grounds to the front and rear are mainly lawned with associated flower borders. The grounds appear to be well tended. The proximity of any trees does not currently present any threat to the buildings. Common (shared) areas
  21. 21. Information about SAVA and your surveyorAll Home Condition Surveys are produced by a surveyor who is a member of SAVA Home InspectorCertification Scheme. All reports are held on a register kept by SAVA. The insurance company whichprovides professional indemnity cover for the surveyor requires that we keep a register for the purposes ofmonitoring the competency of the surveyor and in order to undertake an investigation if you have acomplaint about this report or the surveyor. Surveyors SAVA00XXXX membership number Name Mr John Smith Qualifications DipHI Address 31 Whyke Lane, Chichester, PO19 7US Contact details Email @chips.uk.com Telephone 08703 834 805 Fax 07092 875 218 Date of making the 16 January 2008 reportSignatureWhat to do if you have a complaint If you have a complaint about this Home Condition Survey or the surveyor who carried it out you should follow the procedures set out below:­ � Ask the company who provided the report (the company named on the front of the report) or the surveyor who carried out the report to give you a copy of its complaints handling procedure. All surveyors must have a written procedure and make it available to you if you ask � Follow the guidance given in the document, which includes making a formal complaint � Companies that provide Home Condition Surveys must handle your complaint in accordance with their procedure You may ask The SAVA Certification Scheme to investigate the complaint if:­ � Your complaint involves an allegation of criminal activity � The company fails to handle your complaint in line with its procedure � You are not happy with how the surveyor has handled your complaint SAVA The National Energy Centre Davy Avenue Knowlhill Milton Keynes MK5 8NA www.sava.org.uk
  22. 22. Photographs Moss growth on roof and salt deposits on chimney Debris in valley gutter
  23. 23. Unclear boundary at frontSoft mortar to front of side wall
  24. 24. Oil storage tank with exposed pipeSalt deposits on chimney in roof space
  25. 25. Rot at base of garage door frameInspection chamber at roadside
  26. 26. Public drain on property

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