Bpo locations


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The report discusses about top locations and the talent pool available to set up BPO locations around the globe

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Bpo locations

  1. 1. Top Global Locations for BPO ActivitiesJune 2013This report is solely for the use of Talent Neuron clients and Talent Neuron Subscribers. No part of it may be circulated,quoted, or reproduced for distribution outside the client organization without prior written approval from Talent Neuron.
  2. 2. Talent Neuron Copyright and DisclaimerCopyrightThe material in this report is copyrighted. No part of this report prepared by Talent Neuron can be reproduced eitheron paper or electronic media without permission in writing from Talent Neuron. Request for permission to reproduceany part of the report may be sent to info@talentneuron.com. Customers are welcome to use an unlimited number ofcopies of the materials contained within this report. Furthermore, customers may copy any graphic herein for theirown internal purpose. Talent Neuron requests only that members retain the source name/logo mark on all pagesproduced. Please contact our Talent Neuron account manager at +1-408-716-8432 for any help we may provide.The report herein is the property of Talent Neuron (A Zinnov LLC Company). Beyond the membership, no copyrightedmaterials of Talent Neuron may be reproduced without prior approval.DisclaimerAll the information contained in this report is obtained through proprietary technology aggregation algorithms, humanexperts, network of domain experts, discussions with industry leaders, public and confidential information sourcesbelieved to be reliable. Talent Neuron makes no representations or warranties regarding the errors, omissions orcompleteness of any information contained herein and shall have no liability for the same. The report is provided solelyfor informational and marketing purposes and opinions must not be construed as advice, recommendations orendorsements. The reader of the report is advised to conduct an independent evaluation and form conclusions withrespect to the information provided.
  3. 3. 2Talent Neuron can help in selecting the right location by providing data, analytics and insights on Locations,Talent, Cost, Peer Group Footprint & TrendsLocation Analysis Understand the capability of each potentiallocation and make data driven decisions onsetup and expansionPeer and TalentInsightsUnderstand the capability of each potentiallocation and make data driven decisions onsetup and expansionEcosystem Analysis Understand the capability of each potentiallocation and make data driven decisions onsetup and expansionSource: Talent Neuron Website
  4. 4. Zinnov 3CAPABILITIESTalent Neuron has assisted over 100 companies in their global location analysis and site selectionprocessEcosystem Insights Forecasts Industry/DomainWage InflationTrendsCompany TrackerMarket TrackerSkill Wizard Market InsightsTalent Neuron KEYFOCUS IS ON THETECHNOLOGYINDUSTRY. OVER80% CLIENTS ARE INTHE PRODUCTENGINEERINGDOMAIN.ConsultingProprietaryData SourcesNetworkReportsWeb CrawlingExpert InsightsAnalyticsSurveys500+ GLOBALCITIESCOVEREDSource: Talent Neuron6 DOMAINS35 FUNCTIONs150+ SKILL SETS
  5. 5. Zinnov 4PROPOSED APPROACH – Data Gathering and Analysis through BIG DataTalent Neuron will use data driven Big data principles (for large data analysis) which will providecomprehensive insights and transparency on the trends, current realities and opportunities in any locations100+ Job sites3,000+ CompanyCareer SitesUniversitiesSocial Media/Public ProfilesHadoopEngine(Big DataApproach)=Over 12,000Unique Dataelements for eachcityPatent DatabasesPublication/JournalDatabasesTechnologyContributor listsCommunity SitesConnectors (API / Screen Scraping)SkillAvailabilityLocationInsightsCompensationand CostTrendsPeerCompanyFootprintSource: Talent Neuron Website* Details not disclosed by the companySource: Talent Neuron Research and Analysis
  6. 6. Talent Neuron has two module Talent Intelligence and Talent Analytics. Our data spectrumcovers 500 cities, 9 Domains and 400+ skill sets520+ Cities~12,000 Unique DataPoints Per City9 Domains &400+ Skills~7,500 Companies &22 Million ProfilesModule 1: Talent Intelligence Module 2: Talent Analytics• Location Profiles• Talent Pool (Installed and Fresh)• Salary and Cost• University• Peer Companies• Monitor• Role Views• Job Engine• Top Brains• Public People Profiles• HR Data Consolidation• Peer Benchmarking• Decision Support Analytics• Workforce Planning• Skill Circles• Hypotheses Validation
  7. 7. Talent Neuron, gathers data from multiple sourcesData Mining from ConnectorsJob SitesCompanyCareer SitesSocial Media/Public ProfilesPatentDatabasesCommunitySitesTechnologyContributor ListUniversitiesPublication/JournalDatabasesSurvey Data fromCompaniesData from Govt./Industry BodiesData from LocalRecruitmentCompaniesData on City levelsuitability &EcosystemCorrelated dataon Talent,Cost, Peer companiesTalent Neuron PrimaryResearch & InterviewsNews Articles & PublicData – Crawling Engine
  8. 8. Zinnov 7BPOThe following cities are considered as top locations by companies to perform BPO related activitiesSource: Talent NeuronAMERICAS REGIONAustinAtlantaBay AreaBostonChicagoDallasEden PrairieLos AngelesNew YorkOklahoma CityPittsburghSeattleTorontoEMEA REGIONBogotáBucharestBudapestCairoCasablancaLimaManchesterParisPorto AlegreSão PauloAPJ REGIONBangaloreBeijingCebu CityChennaiChengduGurgaonGuangzhouHyderabadKolkataMetro ManilaMumbaiNoidaPuneSeoulShanghaiSelangorSingaporeSydneyTaipei CityXiamen
  9. 9. Zinnov 8Source: Talent Neuron research and analysisMetroManilaBangaloreChennaiPuneNoidaAtlantaBayAreaHyderabadSelangorShanghaiCebuCityKolkataGurgaonBeijingMumbaiMexicoCityPortoAlegreDallasEdenPrairieGuangzhouBogotáLosAngelesSingaporeCairoSãoPauloBostonBudapestChengduSeoulTorontoBPOTalent Neuron has identified Top 30 locations for BPO Activities`Americas RegionEMEA RegionAPJ Region
  10. 10. Zinnov 9Marketing HR F&A Procurement Data Entry1 Metro Manila2 Noida3 Singapore4 Atlanta5 Shanghai6 Bay Area7 Porto Alegre8 Mexico City9 Bogotá10 Beijing1 Bangalore2 Metro Manila3 Chennai4 Pune5 Hyderabad6 Noida7 Kolkata8 Selangor9 Mumbai10 Atlanta1 Metro Manila2 Noida3 Shanghai4 Beijing5 Cebu City6 Atlanta7 Bay Area8 Chennai9 Eden Prairie10 Selangor1 Pune2 Bangalore3 Chennai4 Metro Manila5 Hyderabad6 Selangor7 Gurgaon8 Atlanta9 Noida10 Shanghai1 Metro Manila2 Mumbai3 Atlanta4 Gurgaon5 Bogotá6 Pittsburgh7 Kochi8 Trivandrum9 Krakow10 ManchesterTop 10 locations in each categorySource: Interviews with globalization leaders from peer companies, Talent Neuron portfolio analysis framework, Talent Neuron R&D Council andTalent Neuron city analysis frameworkBPOCities in India and Philippines are on top for all the below mentioned categories
  11. 11. For Detailed information on Location, Talent, Cost, Risks, UniversityInformation contact info@talentneuron.comTalentNeuronGlobalLocationProfilesGlobalTalentInsightsGlobalCost &SalaryInsightsUniversityOutlookPeerCompaniesMonitorRole ViewJobEngineerTalent Neuron PlatformTalent Neuron Platform provides granular data for over 500 cities in 83 countries. It tracks over 12,000 unique dataparameters for a city that spans across location attributes, talent pool size (Domain, Function and Skills), Universities,Salary and Cost etc.Source: Talent Neuron Website
  12. 12. THANK YOU4701 Patrick Henry Dr.Building 7Santa ClaraCA – 95054Phone: +1-408-716-843221, Waterway Ave,Suite 300The WoodlandsTX – 77380Phone: +1-281-362-277369 "Prathiba Complex", 4th ACross, Koramangala Ind. Layout5th Block, KoramangalaBangalore – 560095Phone: +91-80-41127925/6First Floor,Plot no. 131, Sector 44,Gurgaon-122002,Phone: +91 124 4420100 info@talentneuron.comwww.talentneuron.com@talentneuron