SlideShares tagged with #custexp
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The Power of Portrait
The Power of Portrait4y ago, 18 views
4y ago, 18 views -
Customer Experience Is Dead! Long Live Customer Experience!
Customer Experience Is Dead! Long Live Customer Experience!4y ago, 299 views
4y ago, 299 views -
From touchpoints to journeys: Seeing the world as customers do
From touchpoints to journeys: Seeing the world as customers do8y ago, 409,339 views
8y ago, 409,339 views -
L’évaluation de l’image d’un centre de support : création d’un baromètre de mesure
L’évaluation de l’image d’un centre de support : création d’un baromètre de mesure8y ago, 1,653 views
8y ago, 1,653 viewsLike L’évaluation de l’image d’un centre de support : création d’un baromètre de mesure SlideShare. Save L’évaluation de l’image d’un centre de support : création d’un baromètre de mesure SlideShare. Share L’évaluation de l’image d’un centre de support : création d’un baromètre de mesure SlideShare. -
The 2015 Customer Experience Outlook
The 2015 Customer Experience Outlook9y ago, 8,548 views
9y ago, 8,548 views -
Slideshare presentation “Individualized segmentation” – how the social web lets you create digital segmentation, identify influencers, and cut through in new markets
Slideshare presentation “Individualized segmentation” – how the social web lets you create digital segmentation, identify influencers, and cut through in new markets9y ago, 1,345 views
9y ago, 1,345 viewsLike Slideshare presentation “Individualized segmentation” – how the social web lets you create digital segmentation, identify influencers, and cut through in new markets SlideShare. Save Slideshare presentation “Individualized segmentation” – how the social web lets you create digital segmentation, identify influencers, and cut through in new markets SlideShare. Share Slideshare presentation “Individualized segmentation” – how the social web lets you create digital segmentation, identify influencers, and cut through in new markets SlideShare. -
Using the social web to re-define the quality, efficiency and speed of delivery of services, november 2014
Using the social web to re-define the quality, efficiency and speed of delivery of services, november 20149y ago, 971 views
9y ago, 971 viewsLike Using the social web to re-define the quality, efficiency and speed of delivery of services, november 2014 SlideShare. Save Using the social web to re-define the quality, efficiency and speed of delivery of services, november 2014 SlideShare. Share Using the social web to re-define the quality, efficiency and speed of delivery of services, november 2014 SlideShare. -
Crafting a compelling customer
Crafting a compelling customer9y ago, 296 views
9y ago, 296 views -
Digital Transformation: Re-imagine from the outside In
Digital Transformation: Re-imagine from the outside In10y ago, 4,070 views
10y ago, 4,070 views -
Personalized Recommendations: Finding the needle in today’s ever-growing digital haystack
Personalized Recommendations: Finding the needle in today’s ever-growing digital haystack10y ago, 3,168 views
10y ago, 3,168 viewsLike Personalized Recommendations: Finding the needle in today’s ever-growing digital haystack SlideShare. Save Personalized Recommendations: Finding the needle in today’s ever-growing digital haystack SlideShare. Share Personalized Recommendations: Finding the needle in today’s ever-growing digital haystack SlideShare. -
Delivering Customer Experience Excellence
Delivering Customer Experience Excellence10y ago, 3,626 views
10y ago, 3,626 views -
The Transformed Purchase Journey
The Transformed Purchase Journey10y ago, 1,094 views
10y ago, 1,094 views -
ALD & 4CC @ bdma dcongress 2013
ALD & 4CC @ bdma dcongress 201310y ago, 1,012 views
10y ago, 1,012 views -
Why focus on the passenger experience - from @DKMA_Airport Perspective
Why focus on the passenger experience - from @DKMA_Airport Perspective10y ago, 626 views
10y ago, 626 views -
ICEW Anthony thompson metro_bank
ICEW Anthony thompson metro_bank11y ago, 2,243 views
11y ago, 2,243 views -
Keynote "Raving Fans" - Social Friday
Keynote "Raving Fans" - Social Friday11y ago, 854 views
11y ago, 854 views
