Tharwat Abouraya, CTIE


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Tharwat Abouraya, CTIE

  1. 1. Multinational travel strategist, geographer, negotiator, business builder
  2. 2. <ul><li>Certified Travel Industry Executive </li></ul><ul><li>Regional Director American Express Travel/Vice President Travel AAA Western and Central New York </li></ul><ul><li>Operations, P&L management, field marketing, front-line motivation and training, business building, change management, supplier negotiations </li></ul><ul><li>Multicultural sensitivity </li></ul><ul><li>30 years travel industry experience </li></ul><ul><ul><li>Domestic/international </li></ul></ul><ul><ul><li>Retail/wholesale </li></ul></ul><ul><ul><li>Leisure/corporate </li></ul></ul><ul><ul><li>Meeting management/corporate sales </li></ul></ul><ul><ul><li>Small agencies/multinational corporations </li></ul></ul>
  3. 3. <ul><li>Proven record in transforming vision into reality </li></ul><ul><li>Solid understanding of diverse markets and corporate cultures </li></ul><ul><li>Strategic planning expertise and focused problem solver </li></ul>
  4. 4. <ul><li>Completed 55 consultations with corporate investment firms on GDS, airlines, TMCs, cruise ships, hotels, travel agencies, trends & issues, 2009/2010 </li></ul><ul><li>30 business travel articles in </li></ul><ul><li>Disney Travel Agency of the Year, 2008 </li></ul><ul><li>Travel Impressions Best of the Best (Sales), 2006-07-08 </li></ul><ul><li>Disney Travel Agency of the year for Marketing, 2007 </li></ul><ul><li>Trafalgar’s Six Continents of Sales Excellence Award for 2007 </li></ul><ul><li>Holland America Cruise Lines, Centurion Award for 2006-07-08 </li></ul><ul><li>Increased revenue by 18%/profit by 29% 2007 over 2006 (AAA) </li></ul><ul><li>Integrated $15M corporate travel agency into AAA Western & Central NY, 2006 </li></ul><ul><li>Amex Leadership Award, 2000 </li></ul>
  5. 5. <ul><li>Founder/President </li></ul><ul><li>Serving travel industry and corporate travel departments– coaching, marketing, interim executive, agency acquisition, performance/profit analysis, global business building, strategy development </li></ul><ul><li>Guided US- based company through consolidation with a single travel management company </li></ul><ul><li>Re-wrote IATA/UFTTA travel training modules for sales skills and customer service; revised marketing/travel management courses; created training certification programs via Webinar </li></ul>
  6. 6. <ul><li>Vice President of Travel (Club Officer and Executive Team member) </li></ul><ul><li>Implemented new telephone strategy connecting branches to call center, callers to specialists </li></ul><ul><li>Negotiated time share agreement with Disney Vacation Club </li></ul><ul><li>Re-organized leadership and shifted from service to sales/service organization </li></ul><ul><li>Launched full Corporate/Business Travel and Meeting Management Services. </li></ul><ul><li>Established business development team and employee performance goals linked to organization vision and strategy </li></ul>
  7. 7. <ul><li>Regional Director Consumer Travel (1990-2006) </li></ul><ul><li>Manager, American Express Travel Service Office (1988-1989) </li></ul><ul><li>Managed relationships with partners/clients; leveraged travel supplier co-op funds; </li></ul><ul><li>Doubled highly preferred vendor sales through employee training/motivation </li></ul><ul><li>Played integral role in financial success of meeting management, corporate, vacation, groups and incentive travel </li></ul><ul><li>Managed Corporate/Vacation Travel Call Centers/Meeting Planning </li></ul><ul><li>Generated 78% above budget in pre-tax income in 2002 </li></ul><ul><li>Led change management to realize savings of $2.5M </li></ul><ul><li>Meticulously designed nationwide incentive plans aligned program with corporate strategic goals </li></ul><ul><li>Directed marketing campaigns in Eastern U.S.A. </li></ul><ul><li>Built my region to # 1 position in retail and wholesale cruise sales in the AMEX Network </li></ul>
  8. 8. <ul><li>University of Chicago </li></ul><ul><li>Graduate School of Business, Enhancing Leadership Program </li></ul><ul><li>University of Alexandria , Egypt </li></ul><ul><li>BA, Geography </li></ul><ul><li>American Express Training </li></ul><ul><li>Client Centered Selling  Internal Management Program </li></ul><ul><li>Leadership/ Teambuilding  Bank Secrecy Act  Effective Listening </li></ul><ul><li>Communication and Influence  AMEX Financial Diversity Training </li></ul><ul><li> GAP Breakthrough Thinking  Marketing Writing </li></ul><ul><li> Ernst and Young’s Process Improvement Six Sigma </li></ul><ul><li>The Travel Institute  2005 CTIE  CTC  Advanced Risk Management </li></ul><ul><li>International Business Essentials </li></ul><ul><li>E-Commerce Lean Training (2008) </li></ul>
  9. 9. <ul><li>SKAL - International Association for Travel Executives </li></ul><ul><li>Disney Travel Advisory Council, 2007 – 2008 </li></ul><ul><li>The Travel Company – Advisory Council, 2007 - 2008 </li></ul><ul><li>Buffalo-Niagara Convention Visitors Bureau's Board of Directors, 2007 - 2008 </li></ul><ul><li>American Tours International Advisory Board </li></ul><ul><li>AAA &quot;Green Tree&quot; </li></ul><ul><li>Gerson Lehrman Group’s Transportation Council </li></ul><ul><li>McKinsey Quarterly Online Executive Panel </li></ul><ul><li>International Institute for Peace through Tourism </li></ul><ul><li> - Supporting Tourism against Poverty in Africa </li></ul><ul><li>Elected Co-Chairman The Travel Insistue Mid-Atlantic Forum </li></ul>
  10. 10. <ul><li>“… a person of energy, intelligence and mature judgment…&quot; - Richard Moose, U.S. Under Secretary of State for Management </li></ul><ul><li>“… a real travel pro. He totally revamped the organization in a methodical fashion, and improved our revenue significantly. He knows the players and he knows the game. He'll make whatever organization he goes to better.&quot; - Thomas Chestnut, CEO - AAA Western & Central New York </li></ul><ul><li>“… as fresh and innovative today as the day I met him. He has tremendous credibility on three major fronts: * Employees: Tharwat is strong and compassionate and a clear communicator. * Customers: Tharwat sets clear service delivery expectations, and motivates his people to meet and exceed them. * Vendors: Tharwat is an acknowledged industry leader in negotiations with and partnership with the largest airlines, cruise lines, and tour operators. He is one of the best relationship builders I have encountered, and he does this with amazing speed and staying power.&quot; - Rick Zeckendorf - Vice President of Travel, AAA New Jersey club </li></ul>Tharwat Abouraya is:
  11. 11. &quot;…delivers world-class results on the employee survey and grows his sales at an amazing rate, especially for an established business.&quot; - Donna Ganson, Vice President American Express Consumer Travel Network &quot;Marketing wizard…Committed to excellence in the business.&quot; - Roger Ballou, President American Express &quot;Truly a people motivator…instills pride&quot; - Donna Casey, Manager, American Express retail office &quot;By all accounts, the American Express client-entertainment event at the Centennial Olympic Games was a huge success. This accomplishment was due, in no small part, to your assistance. I am truly grateful that you unhesitatingly offered your time and energy on our behalf.” - Harvey Golub, Chairman-CEO, American Express Tharwat Abouraya….
  12. 12. <ul><li> 15417 Merrifields Lane </li></ul><ul><li>Silver Spring, MD 20906 </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>(202) 595-4867 </li></ul><ul><li> </li></ul>