Technical Career Development Series

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Grad Course Presentation
Area: Career Studies in Technology

Date: April 2008

Published in: Education, Technology, Business
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Technical Career Development Series

  1. 1. Career Study: Computer Support Specialist Tammy Renae Story April 15, 2008 ITEC 7530 Dr. Kenneth Clark
  2. 2. Job Description: <ul><li>Install, test or modify hardware and software </li></ul><ul><li>Responsible for either computers , networks or both </li></ul><ul><li>Give advice on how to correct problems </li></ul><ul><li>Replace damaged or defective software packages </li></ul><ul><li>Train clients how to use their computers and software </li></ul><ul><li>Design and develop guides for users </li></ul><ul><li>May give presentations to groups </li></ul><ul><li>- Diablo Valley College </li></ul><ul><li>http://www.dvc.edu/career/career%20sheets/computer_support_specialist.htm </li></ul>
  3. 3. Typical Employers: <ul><li>Federal government </li></ul><ul><li>Local and state governments </li></ul><ul><li>Private Industries </li></ul><ul><li>Computer, Network and Data Communications Systems </li></ul><ul><li>Data system designers </li></ul><ul><li>Data communications equipment companies </li></ul><ul><li>Telecommunications companies </li></ul><ul><li>- Diablo Valley College </li></ul><ul><li>http://www.dvc.edu/career/career%20sheets/computer_support_specialist.htm </li></ul>
  4. 4. Working Conditions: <ul><li>Well light computer offices </li></ul><ul><li>Computer laboratories </li></ul><ul><li>Working alone or on a troubleshoot team </li></ul><ul><li>40 hours a week and on call </li></ul><ul><li>Overtime is necessary if </li></ul><ul><li>technical problems arise </li></ul>
  5. 5. Health Concerns: <ul><li>Eyestrain </li></ul><ul><li>Back Discomfort </li></ul><ul><li>Hand and wrist problems like carpal tunnel syndrome </li></ul>
  6. 6. Education and Training: <ul><li>There are a number of ways to prepare for a career as a Computer Support Specialist </li></ul><ul><li>1- Pursue a Bachelor’s Degree in Computer Science or Information Systems </li></ul><ul><li>2- Computer Related Associate Degree </li></ul><ul><li>3- Certification and relevant computer experience </li></ul>
  7. 7. General Description of Courses: <ul><li>General College Level Core Courses: Algebra, English, Literature, Science, Social Science, Foreign Language and an Arts Appreciation Course </li></ul><ul><li>Intro to Microcomputers </li></ul><ul><li>Operating System </li></ul><ul><li>Program Design and Development </li></ul><ul><li>Computer Concepts </li></ul><ul><li>Networking Fundamentals </li></ul><ul><li>Microcomputer Installation and Maintenance </li></ul><ul><li>(Ogeechee Technical College, Fall Quarter 2007) </li></ul>
  8. 8. General Descriptions of Courses Continued: <ul><li>Comprehensive Word Processing and Presentation Graphics </li></ul><ul><li>Comprehensive Spreadsheet Techniques </li></ul><ul><li>Comprehensive Database Techniques </li></ul><ul><li>Sample Electives such as the following: </li></ul><ul><ul><li>Internet Business Fundamentals </li></ul></ul><ul><ul><li>Web Site Design Tools </li></ul></ul><ul><ul><li>Internet System Management </li></ul></ul><ul><ul><li>E-Commerce Concepts and Practices </li></ul></ul><ul><ul><li>(Ogeechee Technical College, Fall Quarter 2007) </li></ul></ul>
  9. 9. Qualifications: <ul><li>The following skills are needed to become a Computer Support Specialist: </li></ul><ul><li>Problem – solving skills </li></ul><ul><li>Analytical skills </li></ul><ul><li>Communication skills </li></ul><ul><li>Strong writing skills </li></ul>
  10. 10. Job Advancement: <ul><li>Computer Support </li></ul><ul><li>Usually work for organizations </li></ul><ul><li>Job promotion is based upon job performance </li></ul><ul><li>Job Advancements may lead to a career as a software engineer or product designer </li></ul>
  11. 11. Salary <ul><li>The hourly wage for a Computer Support Specialist as of May 2006 is usually about $21.32. </li></ul><ul><li>The salary for a Computer Support Specialist as of May 2006 is usually about $44, 350 a year. </li></ul><ul><li>(U.S. Department of Labor: Computer Specialist and Systems Administrators, 2006 - 07) </li></ul>
  12. 12. “ Median annual earnings for industries employing the largest numbers of Computer Support Specialist” (U.S. Department of Labor: Computer Specialist and Systems Administrators, 2006 - 07)
  13. 13. Job Prospects: <ul><li>Good for college graduates with current and up to date technological skills </li></ul><ul><li>Good for people who have relevant work experience </li></ul><ul><li>Good for Computer Support Specialist who have the following combination of skills: </li></ul><ul><ul><li>Fundamental Computer Skills </li></ul></ul><ul><ul><li>Good Interpersonal Skills </li></ul></ul><ul><ul><li>Communication Skills </li></ul></ul><ul><ul><li>(U.S. Department of Labor: Computer Specialist and Systems Administrators, 2006 - 07) </li></ul></ul>
  14. 14. Job prospects continued: <ul><ul><li>The U.S. Department of Labor states, “Due to the demand for computer support specialists over the next decade, those who have strong computer skills should continue to qualify for some entry-level positions.” </li></ul></ul><ul><ul><li>(U.S. Department of Labor: Computer Specialist and Systems Administrators, </li></ul></ul><ul><ul><li>2006 - 07) </li></ul></ul>
  15. 15. Projections Data: (U.S. Department of Labor: Computer Specialist and Systems Administrators, 2006 - 07)
  16. 16. Overall Job Outlook: <ul><li>Employment is expected to </li></ul><ul><li> increase by 13% by 2016 </li></ul><ul><li>Demand for Computer Support Specialist will increase due to companies and industries having to adapt to advance level technology </li></ul><ul><li>Computer Support Specialist will remain in demand, due to the need of computer and software technical assistance for customers and clients </li></ul><ul><li>( U.S. Department of Labor: Computer Specialist and System Administrators, 2006 - 07) </li></ul>
  17. 17. Three reasons to pursue a career as a Computer Support Specialist: <ul><li>1: Opportunities for career advancement based upon job performance and relevant acquired technological skills. </li></ul><ul><li>2: There is a heavy demand for employees who have strong , current fundamental computer skills. </li></ul><ul><li>3: Project growth in this industry, due to the heavy need for technology, both domestic and international. </li></ul>
  18. 18. Bibliography <ul><li>Career Center: Computer Support Specialist . (2004 - Revised 12/19/2007). Retrieved April 13, 2008, from Delta College: http://www.delta.edu/careercenter/careerprofiles/computersupportspecialistprofile.asp </li></ul><ul><li>Computer Support Specialist . (2003 - 2007). Retrieved April 13, 2008, from Diablo Valley College: http://www.dvc.edu/career/career%20sheets/computer_support_specialist.htm </li></ul><ul><li>Ogeechee Technical College. (Fall Quarter 2007). Ogeechee Technical Catalog and Student Handbook 2007 - 2008 . Statesboro. </li></ul><ul><li>U.S. Department of Labor: Computer Specialist and Systems Administrators . (2006 - 07). Retrieved April 13, 2008, from U.S. Department of Labor: Bureau of Labor Statistics Occupational Outlook Handbook: http://www.bls.gov/oco/ocos268.htm#nature </li></ul><ul><li>  </li></ul>
  19. 19. THANK YOU FOR VIEWING MY PRESENTATION

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